I called Scootaround first, and told the customer service agent that I needed to reserve a 4-wheel scooter, as my elderly mother had tipped over in her 3-wheeler on a previous vacation and ended up in an ambulance and ER with stitches. She flatly replied, "I can't guarantee a 4-wheel.". After hanging up, I called One Stop Mobility and gave the same story to the lovely Sophia. She gasped and said, "Omigosh, I got you!". When I told her how the other agent reacted she was genuinely shocked and wondered how anyone could dismiss a past experience like that. We haven't even gotten the scooter yet, but I believe Sophia's customer service already backs up the integrity of the company. If you're needing a scooter rental definitely call One Stop and ask for her! read more

Pretty nice rental spot for scooters My father in law had leg issues and couldn't walk long distances. We called Disneyland and they said they can't guarantee availability for scooters as it is first come first serve. So we went with an outside company for renting scooters. This place is really close to Disneyland, basically 1 traffic light away, walking distance. It is situated right now to the official drop off area for Disneyland. The price is reasonable. Staff are reasonably friendly. The booking process was smooth. The scooters were well maintained, and kept clean. No issues in terms of using the scooters. Overall, a great place to rent scooters. read more

One Stop Mobility - Outside - Mobility Equipment Sales & Services Near Me - Anaheim, California

A couple of months ago, I sprained my ankle badly and unfortunately it happened around the time I had a Disney trip planned. I found One Stop Mobility and what attracted me was its proximity to Disneyland Resort. It's located within the Camelot Inn and Suites right across the street from the parks. When you turn into the hotel, you'll pass the parking attendant and it's on the right side towards the back of the parking lot. You can't miss it because there are a ton of scooters outside the office. I submitted a request online two days before my visit, and they called me back later the same day. Someone helped me book the scooter rental over the phone. I wish you could do this online because you have to provide your credit card details to the representative that calls you back. They'll ask for your arrival window, and I recommend going first thing in the morning. I arrived a few minutes before they opened at 7:00 AM, and I waited about 15 minutes because there was one person in front of me. The scooter is fully charged when you check it out. They'll provide an overview on how to use the scooter, which is super helpful. How to turn it on, move forward, reverse, break, and adjust the seat. If you need to transport it, the scooter can break down, but it is SO heavy. You'll need two people to get this into a van, SUV, or truck. It has a speed dial, and let me tell you the max speed goes FAST, so be careful if you're on that setting. The turn radius is excellent for the scooters, I didn't have any trouble navigating sharp turns for some of the lines in the parks. My visit to the park started at 7:30 am and we left around 4:00 pm. The charge was still full, so if you're looking to rent one of these for a couple of days, this battery has enough power for that. I paid about $70 for a day rental, but that's because I added the scooter insurance ($10). I personally don't think you need this if you're just going to Disneyland Resort. I had no issues during my visit. I do think it's smart to add it if you're transporting the scooter in a vehicle to use at another location. If you leave the scooter unattended at the park, be sure to just take the key with you. You can return the scooter outside of business hours. You'll leave the scooter next to the office and leave the key with the hotel front desk. read more

One Stop Mobility - Mobility Equipment Sales & Services Near Me - Anaheim, California

Hoang was super helpful! Convenient and close to Disneyland. Would recommend for electric scooters.

We were worried when we found out Knott's Scary Farm was sold out of electric wheel chairs for the night, and we needed to find one last minute. This was the only company that agreed to let us come pick up a couple hours before we needed it. They came in clutch. When we went to go pick it up and drove it to the car we found that the chair was broken. Corrine made sure they went to pick us up a new chair from the warehouse and got everything settled. Corrine delivered excellent customer service and made sure we were taken care of. Highly recommend if you are in a pinch. Very fair and comparable prices. Great customer service. read more

One Stop Mobility - Mobility Equipment Sales & Services Near Me - Anaheim, California

they were perfect 100% charged very convenient and easy to return. I would recommend 100%

Corrine was the best! She's a hard worker who has integrity and makes sure everything is squared away! When I called around the area for a last minute rental, One Stop Mobility was the only place with availabilities (in the middle of the week, mind you). They had fair prices, made the process easy and seamless as possible, and had phenomenal customer service. The rental was perfect to take around Knott's Scary Farm. Great location as well. I can't recommend One Stop Mobility enough! read more

Excellent service and staff. Ultra close to Disneyland and California Adventure parks.

The staff was so friendly and helpful! Was able to rent a brand new scooter that worked like a dream! It was easy to charge each night and the battery life was amazing. Pick up and drop off were a breeze. Highly recommend!! read more

I would think of other options than using One Stop Mobility. They are a corporation that is not customer driven. When you rent from them, their initial charge isn't to bad and is in line with most. They get you with accident insurance, cancellation protection, theft protection, etc. When it is all said and done they are more than others. If you want to cancel a reservation, they will not refund your money. How is that even fair to a customer when it was booked 2 months in advance, and it was being cancelled a month before. Just not a good experience and I cannot recommend them. read more

We had an excellent experience with our electric scooter. First of all I can't believe how fast it was! My wife was using it and I couldn't keep up with her. I also can't believe it lasted all day and night and still had lots of power left in the battery. The workers were nice and explained everything to us well. It was incredibly convenient because their business was in the same hotel that we were staying in. Next time we visit we will definitely be using One Stop Mobility again. read more

One Stop Mobility - Vroom vroom - Mobility Equipment Sales & Services Near Me - Anaheim, California

Hoang helped us so much and got us our strollers early! He was great Definitely recommend using one stop!

Friendly people fast service I have rented several times with them scooters are so much better than Disneyland scooters. Zane made returning the scooters simple and fast. Highly recommend one stop Mobility. read more

I signed up for 90s night like three months ago. I had no idea that I was gonna get a brain aneurysm. I was not gonna let my tickets go to waste. I was so grateful when the doctor told me that I could go, but I couldn't walk more than a mile. I feel like it's more than a mile just walking from your car so I had to rent a scooter. It was the most fun I've had in a long time. It was like a whole ride the whole time . I'm not gonna lie. It does take a little learning, but I was getting around Disney so easy. This company got back to me right away. Everybody I talk to in this company was so nice .I was grateful too cause I was getting kind of nervous. Nobody else was calling me back. Thank God they were right across the street from Disneyland next to the McDonald's . It was so easy just pick up your scooter. Cross the street and let the fun begin. Then when you're done, just ride it back park it and drop the key in the lobby in the hotel an extra $70 making your Disney adventure perfect. read more

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These folks treated us so well. Provided the power chair I needed to accommodate my neck and back issues and then provided my husband a four-wheel scooter for his tall frame. They also took good care of us mid-day by providing replacement equipment to ensure the batteries would last us into the night giving us peace of mind that we would not be out with dead chairs. All of the people at One Stop were friendly and helpful. Thank you for your help! read more

Telephone customer service was great while ordering a scooter for my dad to take to Disney. Sophia was professional and prompt.

This is not the first time I have been renting a scooter from you, but I am not happy with the one I was given this time, 1. lights didn't work 2. The key nob was broken 3. Back seat pocket ripped. When I called to report it, I was told you guys were aware of the condition of the scooter. I was charged a "rush fee" to be given a beat up equipment is not okay and not acceptable. read more

We rented a stroller for our trip to Disneyland - it worked out perfectly, the stroller was in great shape, easy to navigate around the park and allowed our family to enjoy full days of fun! Pick-up and drop off were both simple/easy - we will definitely use One Stop again! read more

I reserved an EV scooter online for my daughter. When I called, a woman answered and was very rude and hung up on me. Apparently my daughter is not eligible to use a scooter because she is not 18 yet. That is what the woman said. I'd also like to note that, as of 10/8/24 11:35am, there is no mention on their website of age or ID/Driver's license guidelines. I asked about getting a refund. The woman said no and that she could issue a complaint and then hung up on me. I called back, and a man answered. He said that he could void the transaction. So my issue is (1) there are no requirement guidelines online, and (2) I received really bad customer service. Based on that alone, I don't think I'd want to rent there in the future. *edit: We found where the age limitation/requirement is stated. It is located in the "Terms" that almost no one clicks on. It is in gray text with a gray background at the very bottom of the page. read more

One Stop Mobility - You can find the terms, both on a computer webpage and mobile web page, if you scroll all the way to the bottom. - Mobility Equipment Sales & Services Near Me - Anaheim, California

I had a wonderful experience working with One Stop Mobility. I needed to rent a lift recliner and they were very helpful and went out of their way to make it happen fast! Sophia was lovely to work with, plus the gentleman who took my initial call, followed up to make sure I got what I needed. Now that is customer service. read more

This review is for John Smith.....thank you Savannah for being so helpful and kind. Looking forward to picking up our scooters for our trip.

Wonderful staff and definitely saved our vacation after the gf sprained her ankle ! Reasonable priced mobility equipment didn't hurt my vacation budget too! read more

One Stop Mobility - Mobility Equipment Sales & Services Near Me - Anaheim, California

My mother was still healing from surgery on her foot, so I insisted we get her an electric scooter to make her day at California Adventure enjoyable and painless. Although they do offer them at Disneyland, there is no reservation system...which I didn't want to take a risk and miss out on one. I made reservations with One Stop Mobility a few days before our park reservation and it was no problem reserving the scooter. I was able to drop her and my stepdad off (they even offer paid parking there). The location of the office (Camelot Inn) is nearly directly across from the Harbor Blvd entrance to the parks, so it was easy for them both to meet me in front of CAD. I would definitely recommend this company to anyone needing an ECV for Disneyland! read more

One Stop Mobility - "Does this thing have a hemi?!" - Mobility Equipment Sales & Services Near Me - Anaheim, California

I have used this location for years to rent strollers for Disneyland. This year, I booked my reservation for two single strollers. I called, completed the Docusign and called again to confirm everything was complete with a credit card to complete. When I arrived and spoke to Zane, no strollers waiting, they didn't complete the reservation on their side. After 15mins, I got two old dirty, torn strollers that he said they normally do not rent out. One was broken and pulled to the side, no hand grips, the other full of stains and tears. Zane said they would make it right and manager Ryan would call. No calls from Ryan, no one cared. After multiple follow up calls. No response. I would highly recommend everyone rents somewhere else. This place is terrible and manager is a joke. read more

Really friendly people located in the Camelot hotel parking area. It's like 5 minutes from Disneyland entrance and right next to all the closets Hotels. Really recommend to use them and get a scooter. For DL, the scooter was the pack mule. We put all the backpacks on it and only carried a fanny pack with essentials on the ride. Seriously. I'm a fairly healthy guy but it's hard to get a seat. Even if you just get one, it's better to switch out when needed. Don't go the park without one! read more

Promt delivery and pickup. Friendly staff polite and knowledgeable about scooter. I was well instructed on scooter operations.

Had a great experience renting a scooter for a few days. They were accommodating with drop off and pick up. Highly recommend.

Easy rental called the night before ! Sophia was great ! Will definitely rent again from them .

Savannah was very helpful not only with making my reservation and answering all my questions but also giving me the ease knowing I have one less thing to worry about on my Disney Day! Very polite, fast service and friendly demeanor. Thank you so much One Stop Mobility! Will be using you guys again for Disney! read more

Rented 2 scooters from one stop mobility and it was a 10/10 experience the scooters themselves are great quality and seem to have a better battery life than all the other scooters we have ever rented and they seem to me to faster than other places Sophia made it a fast easy and fun experience to book with them! Will definitely be booking with them again and again! read more

One Stop Mobility - Mobility Equipment Sales & Services Near Me - Anaheim, California

Their equipment is always in good shape and ready to roll when you are. We stay in the hotel where One Stop is located. Makes it super convenient since it's across the street from Disneyland. read more

One Stop Mobility - Just getting into the park. - Mobility Equipment Sales & Services Near Me - Anaheim, California

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Literally the only place I rent from for Disneyland. They are the best! They deliver and pickup from wherever you need and the return time is midnight of your last day so you don't have to rush out of the parks! read more

One Stop is the best! Easy to rent and return and very conveniently located! Oscar was a real help and very professional. I always use their services when going to Disneyland, California Adventure, and Downtown Disney! read more

My group ended up needing a last minute scooter for Disneyland, we called right at open and heard they had scooters available. We walked over to do a same day reservation and it was quick, easy and simple. I wish I remembered who helped us but they were kind and efficient. The chair/scooter itself seemed perfectly fine to us and worked without a hitch the whole day! We also were given a charger as in case. Would rent from here again. read more

Had a very good rental experience with One Stop Mobility in Anaheim, CA Pick up and delivery to my hotel was flawless and the Victory 10 scooter looked new and performed well. $60/day including delivery/pickup. read more

Crooked company refuses to give refunds despite what their contract says. I had to cancel my trip to Disneyland due to a back injury. So I called One Stop 3 times to try to get my refund, and each time they say they'll send an email to the "refund department" in hopes they will see it incase they missed it before. One guy said to me, "You will get your refund, I gaurantee it. Actually I can't gaurantee it because it's the refund department." I called a 4th time and said to the lady right off the bat, "Can I speak to the refund department?" She replied, "How may I help you?" I said, "Were you able to hear me?" She said, "Yes. How may I help you?" I said that I am wanting to speak to the refund department directly in hopes of being able to get my refund. She then tells me that the refund department sent an email saying that because I didn't pay for Cancellation Protection that I would not be able to get my refund. (THIS IS FALSE (I remembered the contract)... She offered me credit so I said Ok. I hung up and read the contract again right away to double check, and I called her back. I read her the contract, "If you DECLINED the Cancellation Protection and you need to cancel, and the equipment has not been delivered, OSM will retain a $45 cancellation fee and refund the remaining balance." After I read that to her, she replies, "Ok I will let the refund department know that you don't want the credit anymore." I said, "Well wait a minute, what do you have to say about the line in the contract that I read to you." She replied, "I cannot comment because I don't know about this since I'm not the refund department." She said again that she would let the refund department know that I don't want credit and to have them call me. Of course they never called me back. I want to mention that I was polite all the times that I called them because if I wasn't then I knew I'd be more likely to not get my money back. One Stop Mobility take advantage of people who have to cancel. Who knows if there is really even a "refund department." I think it's total bull when she said she doesn't know about what was written in the contract. read more

Everything was exceptional service ! Highly recommend and will be definitely booking on my next Disney trip! read more

One Stop Mobility - Lots of availability - Mobility Equipment Sales & Services Near Me - Anaheim, California

I am kind of a procrastinator. I wait until the last minute on important issues. However, Shopia, at one stop, mobility was more than patient with me. She went above and beyond to make sure I had everything I needed was taken care of. She was professional, knowledgeable, and very kind. We will always be using One Stop Mobility in the future due to her taking the time with a kind heart to walk us through this process. Thank you, Shopia and One Stop Mobility, for giving us the security and safety we need to make thus trip a success. read more

I filled out a reservation form online. Received a call 3 days later from a 800 number. I almost never answer those but found out it was this company. They said I needed to pick up because they cant deliver to Disneyland on site hotels. Thats fine, I can pick up. Then proceeds to say hang on I'm checking availability, this concerned me. Don't you have that information prior to calling. Then requested payment over the phone. I asked if they could provide me a receipt - they said they cant. I said not even a email, no..... im asked whats stopping you from taking my payment and when I get there, there is no trace of payment. Other than my own ledgers, I just don't trust it. Now I see reviews im glad I didn't rent. read more

Everything went well! Perfect customer service. I always use One Stop Mobility when coming to Disneyland! Their service and equipment is second to none! Thanks so much for making my Disney dreams come true! read more