After paying my premiums for almost 2 years, NHS turned down my first claim. I'm canceling

My furnace broke down and I had to replace it. I had a Nicor sales person, Chris Ray, come out and give me the bid for an 80% efficient furnace. He was not thorough and did not inspect the chimney to see if it was lined in order to properly hook into the chimney (I did not know this needed to be done at the time). Lining a chimney is standard practice in order to prevent carbon monoxide from seeping back into the residence (especially an older building like mine) when blockage from a chimney occurs. I explained my concern to Chris who said there was no problem. He then referred me to his boss, Scott Hamlin, who said there was no problem. He then referred me to his boss Rich Dykstra who said there was no problem. In addition to this, there were several issues related to the installation. Long story short: I have spent $4,000 (more than double what an 80% typically costs) for a furnace that has not been completely installed in over 3 weeks (from the start of the job) and that I don't feel safe with having in my home. When I requested that they take their furnace back and credit me back, they stated that they were not going to do that. This is my only recourse now...shame them into action. Lastly, this has been such an ordeal that I have basically learned all there is to know about furnaces and great companies in the Chicagoland area. If you need any advice on which companies to go with and how much you should expect to pay, please feel free to reach out to me at 630-779-4647. My name is Paul Rivera and I would be more than happy to help you not go through the hell that I have experienced with Tradewinds/Dykstra/NICOR. read more

Asked for a quote for a new furnace. Rude sales person said they would only send someone out to provide a quote if we guaranteed we would sign a contract with them. Apparently they're confused about the sales process when you visit a customer's house, find out what they need, then provide a quote. Went will AllTemp instead. 145 reviews at 4 stars. No brainer. read more

Jeremy A., your concern about "if I was senile and signed up for this? I feel like they are trying to instill fear into senior citizens to sell their snake oil." It is actually happened to my elder father. He signed up without being told that the coverage is only for homeowner which he is not ! After paying NHS for more than a year, he found out he was not qualified for the coverage so he cancelled since last May. As of today, Nicor Home Solutions is still sending him bills trying to get more money out of him. I called them and their customer services representatives argued that they have no record that my father has cancelled the coverage, therefore he is still owning them money...although the coverage was not valid because he is not a homeowner ??????? According to their residential customer agreement, "The company may refuse to provide service or deny enrollment under the Plan if eligibility requirements are not met" AND "Company may cancel this Agreement prior to the end of the current 12 month term for non-payment by You....." It's obvious that my elder did not meet any of their requirements, but they are still trying to intimidate him to give them more money ! This company is only care about getting money out of elders who trusted them. read more

Three days and still counting! I'm waiting for Nicor to return to my home to fix my A/C (90 degrees). I was told that they couldn't return because my floor boards weren't safe. Nicor made a follow-up appointment with me and just pulled a no show. No call! What ever happen to customer service? read more

They came out to do a gas line inspection. The tech found 2 large leaks. He turned off the gas and said the crew who could fix it would be out tomorrow afternoon. When I got no call half way into the 4 hour window, I called. They had no record of my appointment or that the tech had found leaks. The soonest they could now come out was tomorrow from 1-5. That means another day with no cooking, hot water or dryer. Not to mention I had to take the afternoon off of work and will now have to wait around another afternoon. The tech also told me the wrong size furnace filter - so I had to make 2 trips to get the correct size. Their compensation for their error? A 3 month credit on our service plan - $14.85 and we could get our own contractor and they would reimburse us the cost of the repair. So generous considering it's a Friday afternoon and besides the fact I have no idea who to call, who could I get to come out today? I take the $14.85 and a cold shower. This was our first experience with Tradewinds and not a good one. read more

PLEASE!!!!!!!! DON'T DO BUSINESS WITH THIS COMPANY!!! DANGER!!!!!!!! LISTEN TO ALL THESE REVIEWS!!!!!!!!!!!! (claim# 273-6626) I am 74 yrs old & I have NEVER had service this BAD from ANY business & the fact that I'm paying $78.90 per month for it makes it even worse. I filed my claim in June 2021 for a broken Sears Kenmore dryer. The repairman said he couldn't get parts because it was 25 yrs old and Pivatol said my contract entitled me to $400.00 for a new dryer. The new dryer I purchased was over $500.00. They emailed me and said they received my documentation I am still waiting for my $400.00 and it's now September 2021. When I call 866-590-2953 for help I have waited on hold for 35 to 1 hr 10 minutes. Yesterday I was on hold from 2:40 to 3:33 pm EST. When someone answered they pretended there was static on the line. I could hear 2 males & one female in the background and then ice dumped 2x and then a blender crunching the ice. I begged for help....no answer. I have also gotten 3 different answers to the same question from 3 different people (I have names written down). I'm shocked I haven't had a stroke from this experience!! I want my $400.00 & I WANT MY CONTRACT CANCELLED IMMEDIATELY!! My next step is an attorney and a class action lawsuit for all of us. PLEASE DON'T RISK SIGNING UP WITH THIS COMPANY!!!!! My rating is a big fat zero. Shirley Columbus OH read more

I have never had such a terrible experience with a company like t have had with Nicor Home Solutions.When I decided to stop their services I was promised a $50 credit if I would stay.This never happened.I was supposed to then get a check for this amount when I left them.I have talked to so many people and supervisors over the year.I was told that I should never have been promised this to a check was sent to me!I never received a check.I was told to call back after a month and another one would be sent.I did this and so far no check!I am promised someone will return my call and find out what the retention department has said about my check.This never happens.I try to call and it goes straight to taking a survey.Theis company doesnt care about customer satisfaction.I would never recommend them. read more

Service is an unknown commodity for this company. It takes forever to schedule a service appointment and my appointment was on 6-16-2018 between the hours of 5pm to 7pm. They did not make it here in the time they picked. One star is to much for them. read more

Scam Alert!!!! I paid for over a year for the heating repair & maintenance plan ($29.90mo), then my boiler didn't work. Pivotal sent out a contractor (Martel HVAC) here in MA that looked at the boiler and told me that it required a new gas valve & assembly. After dealing with the terrible contractor for a few weeks on what was going on with getting the parts and them telling Pivotal that I had an old boiler that was hard to get parts. I was then told that Pivotal doesn't approve "universal parts" and that I should replace my old boiler (18-years old). I believe that most people would accept this and pay $$$$$$ for a new boiler, but I had people tell me that a cast iron boiler can last 30+ years. I looked at my repair manual for the boiler and googled the original parts and found that I could buy them online no problem! Also found that the so called "universal part" was made by Honeywell, which made the original part. (Honeywell just grouped the same model boilers with different BTU's...all the same),,,but didn't matter because the original parts were still available. So the contractor told Pivotal that I needed a new boiler and Pivotal told me that they agreed with the contractor. I told them that's BS and sure they will make $$$$ off me and Pivotal pays just $400. So I called my own HVAC guy that came out for $130 and told me he could get the part and that the boiler should last a long time, BUT HERE IS THE KICKER.......ALL HE HAD TO DO WAS CLEAN THE FLAME SENSOR!!! I HAD HEAT!!!!!!!!!!!!!!!!!!!!!!!!! BUT I WAS OUT $130 & ALL THE MONEY I PAID PIVOTAL, WHICH PIVOTAL DIDN'T CARE AND DID NOTHING FOR ME. On top of it all when I canceled they told me I just paid for the money 3 days early and that I would be billed for the next month because its part of the contract. I had been trying to get my boiler working for the last 29-days and this it what I had to deal with from Pivotal. read more

I have their "pretty much everything in the house is covered" plan for our furnace, water heater, appliances, etc. Our really old stove stopped heating up (I LOVE this stove and am loathe to replace it) I called up Nicor Home Solutions and told them what was going on and explained I needed it fixed right away as a I had people coming over for dinner in 2 days. They sent a tech out the next day, he found that the heating coil was burnt out and needed to be replaced. It was a total 40 minute visit and my stove works better than ever! So 5 stars on that! That said, I don't think having their gas service is saving me any money at all. I keep my thermostat on 68 degrees in the winter all winter and I don't cook any more in one month than I do in another month, but my bill keeps getting higher and higher. last month it was $145, this month it's $222.82! WTH? When our current contracts ends, I won't be renewing with them. 2 stars on this part. I split the difference and gave them 3 stars. read more

When you call their customer service takes forever and they try to sell you more of their services making believe you are receiving so much warranty for your home. They ever have the right resources of plumbers that can help and leave you to search on your own and promise to reimburse you. Yeah right!!! Horrible service I have been paying for this services for years and when u finally really needed. They can not come through. read more

This is a scam. They take your money and don't actually have any people in your area and hope nothing goes wrong. They are scammers!

Having been a Pivotal Home Solutions heating repair plan customer for the past 5 years I will relate my experiences here. The quick facts: ...If you are looking for a company that will cover your heating system failures by appointment, Pivotal can be a good choice. However, if you're thinking that they are going to get your broken heating system repaired on the same cold weather day that you call, then you better look elsewhere... I have had a heating system repair plan with Pivotal since about 2015 when my gas & electric provider (Nstar/Eversource) gave up their service division and referred all customers to Pivotal. I pay about 180.00 per year for a heating plan repair contract for my gas fired hot water boiler. I first had the opportunity to take advantage of my plan benefit in 2019 when I noticed my boiler blowing off water from a high-pressure relief valve. This did not prevent the function of my heating system, however I knew that it should be addressed. I called Pivotal and they assigned an independent heating repair company to come out and look at my issue within a weeks' time. The problem was diagnosed as a failed expansion tank and it was replaced at no charge to me. Thank you Pivotal. More recently...I woke up on a 40-degree Sunday morning to find my house cold (about 58-degrees inside) with no heat. I noticed that the thermostat was calling for heat but the boiler was not firing and the boiler's pilot was out. I tried to relight the pilot several times to no avail. My presumption was a failed thermocouple preventing the pilot from staying lit as this had happened in the past prior to my having a plan with Pivotal. Around 10:30 AM now, I called Pivotal's 888 number and got a message stating that I could wait on hold or get a call back in approximately 25 minutes. I decided for the call back option. I did receive a call back about 20 minutes later, but no one was on the line when I answered. I waited a bit for a recall and did not get one. I then called and selected the call back option again. About 15 minutes after this call I then received a call back and spoke to a female representative who was helpful, although somewhat hard to understand as there was a slight dialect barrier. She took all my information and verified that I had a heating service plan with Pivotal and stated that I would receive a call back within 2-4 hours, and that if no heating service was located that I may be approved to search for a provider on my own for later reimbursement. She also gave me a claim number. After 4 hours passed (now 3PM) and no call back I then called and waited my turn in que to speak with someone. After approximately 10 minutes, the on-hold message stopped and it sounded like someone picked up as I could now hear a small child crying in the background. I was then disconnected and sent to some sort of survey response. After the survey ended the line was disconnected. I then called back again and waited another 10 minutes and a representative answered who sounded like the same person from early this morning although she did not provide any name. I explained that I still had no heat, I had a claim number and that no one called back in the 2-4-hour window as was promised. The representative then apologized and stated that I did not get a call back because they had not yet found anyone to come out to look at my heating system. She stated she was going to escalate my claim. I never received any call back that evening and decided to break out several spare electric heaters to begin heating my house for the night. The next morning (Monday around 8am) I called Pivotal again and was advised that a heating repair company in Bridgewater MA had been located and that they would be calling me to set up a service appointment. At approximately 11AM I then received a telephone call from a heating repair company in Fall River, MA. Being now somewhat confused, I asked if they were the same company in Bridgewater, MA that was supposed to call me about the repair. I was then told that the company in Bridgewater had declined the job so they were assigned and could come out tomorrow (Tuesday) between noon and 4pm to look at my heating system. Although I did not want to go yet another day without heat, I reluctantly agreed to this appointment. I then went onto the Pivotal web site and found a link for a contact to 'Contact the office of the [company] president'. I clicked this link and filled out my contact information and I typed a summary of what had transpired with my no heat issue. I did receive a call that same afternoon from a Tamara stating that she had red my email. Tamara was apologetic and stated that they did not have control over the service providers schedules and that Tuesday afternoon was the soonest that my heating system could be looked at. Bottom line is that I lost my heat on a Sunday morning and it was not until Tuesday afternoon that I finally had heat after Pivotal sent a company make repairs. read more

A world class customer experience - are you kidding me? The worst experience ever!!! I retired from AT&T after 40 years of service in the Customer Service Department. You people do not have a clue what true customer service is. You have it backwards. Go back to school and learn something. Shame on you. Eileen K. No private messge with a so-called specialist. I spoke to more specialists than I can count with no help from anyone. We got home on Friday, April 3rd, after a 3.5 month vacation to find our home with a temperature of 49 degrees. Mind you it was only 5:00 p.m. but not one contractor was available to come out. We are senior citizens with health issues and had to spend the entire night freezing. Couldn't go to a hotel because of the Coronavirus. So after being a paying customer for more than 10 years, we had to find a contractor ourselves the next day. What is the point of having this insurance? read more

The customer service reps that I've spoken to on the phone to schedule my appointments have been nice but the actual service is appalling. We originally scheduled a furnace and a/c clean & service on June 1 (my landlord had purchased the clean & check through them.) The tech called me when he was 10 minutes out. 15 minutes later I got a call that he had been looking for parking "for over an hour" and couldn't find any so they would need to call me to reschedule. They never called back. On July 14 (2 days ago) our a/c went out. Reached out to my landlord; she is supposed to have insurance for the a/c unit through Nicor so we called them back. We scheduled them to come out today (7/16). Today's Issues: #1 - My husband worked from home so that he would be there to let them in; gave his name and number to the customer service rep. The tech called my landlord. Then me. Never my husband. They marked us as not home. #2 - they said they didn't do a/c units on roofs. Why didn't you tell me this when I scheduled the appointment? Or better yet when my landlord purchased the insurance? I would be livid if it were my money getting thrown out the window like that. That said, our "roof" is the type that you use stairs to walk up to, it has grills and patio furniture on it. It's not a hazard. So, you have got to be kidding me. I'm assuming the rep that said they 'didn't do roofs' was confused. BUT, how many A/C units are on roofs in the city?? Why are you doing business in the city? Oh, you are not. You are just taking peoples' money and not providing services. Fraud. Cool. #3 - "It rained." For literally 15 minutes. No. Come back. It is 83 and sunny right now and has been for all but that 15 minutes of today. #4 - Parking wasn't guaranteed so they wouldn't come. Again, why didn't you tell me this when I scheduled the appointment or tell my landlord this when she purchased the insurance? It's a city apartment. We have a parking spot but it's in a very tight garage. No way that the utility truck would fit in it. There is plenty of street parking, it's metered but I will pay the $4. Parking is way better than at my prior place and the company i used there (All Temp Heating & Air Conditioning -- GREAT!) never had any issues. Why are you claiming to do business in the city? FAIL. Again, the rep I talked to was very nice and she was trying to be helpful. She contracted our case out so hopefully someone actually shows up from the new company. I'd caution - Buyer beware with Nicor. Maybe they are fine if you have a stand alone house with your A/C in the yard but for many people in the city, their requirements seem to be pretty restricting and often not doable. Btw, we've been contracted out to Nevils Heating and Cooling. They have a 4 1/2 star rating on yelp so I'm cautiously hopeful that it will be a better experience, but they cannot come for 2 more days. July in Chicago without A/C. Neat. read more

Love Nicor Solutions. Sad folks only review when they're unhappy. Been a customer since it's inception. I have only been disappointed twice in years and was with contractors, not Nicor regulars. Cannot say enough good things about this service and when my home sold, there were no problems during inspection because of the years having this warranty. New home, brought them with me. Wouldn't be without this layer of protection. read more

They came to check my A/C two summers ago. We have a contract with them thru Nicor. A bad decision. The tech wont fix it or get us thru the summer, at least. And the reason? It's too old and can't be fixed. Gave me some sales guy to talk to me about a new AC proposal instead. The sales guys is a car salesman alumni, it seemed. Frustrated, I contacted a 3rd party HVAC company. Turns out he was very customer service oriented and he was able to fix it. I wanted to get reimbursed by Tradewinds for the repair (just for labor and refrigerant) but I am still waiting for it to this day. Make matters worse, they also have a very rude phone receptionist, no customer service manners to speak of. I have since cancelled our Nicor home maintenance services for my AC and furnace. read more

Worst company in the world stay far away I never signed up for this program when I called to cancel it they had a completely different phone number they didn't want to give me a credit they still wanted me to pay for something I never agreed to! Customer service rude and unhelpful on the phone still waiting for a supervisor because I refuse to pay what was billed to me. read more

They keep raising the price and lowering the coverage. Now they won't work on my AC/HEAT unit because they changed there policy's. No heat and on hold thru 3 calls a total of 98 miutes. DO NOT BUY!!!! read more

Repair/Check services are fine... but phone in? Horrible 1) I have had services for years. I have been happy with my furnace/ac/water heater clean and check, plumbing, appliance, etc. 2) Biggest problem is customer service. I have waited 2 hours on hold, only to be disconnected or having to hang up because its 11 pm and I can't stay awake. This is unacceptable. 3) Scheduling for furnace clean/check is a nightmare. I called in August to schedule for December. I was told no, too early. Then I called in September for something else and was able to schedule for November. Then I had to cancel, and couldn't get an appointment til mid January! Mind you, each time I called the on hold time was easily over an hour. 4) Positive notes: A. Both refrigerator and dishwasher failed within a couple of weeks of each other. Scheduling nightmare, but repairman declared them unrepairable and I was able to receive the $400 allowance for each. B. Plumbing repair was done right (again intolerable wait on the phone. Recoomend with cautions noted above. read more

What a joke. A few years ago I noticed that this was a large percent on my bill and realize I had been paying for this service for a long time. When I called to cancel it the said it cover everything including my AC so I left it on my bill. Ironically when i called today to finally use it, SURPRISE, it doesn't cover my AC. Before even trying to help me schedule a call to get the problem diagnosed he was already trying to up-sell me more coverage.. which ironically wouldn't cover the pre-existing condition on my AC. My advice is if you have this service cancel it and shop around I found way better cover on the internet from reputable companies. read more

STAY AWAY !!! Their annual renewal notice post cards are UNDATED & NO POSTMARK They lie on the phone and tell your renewal notice was mailed 30 days before you received it and that it can easily take up to 3 weeks for the mail to get to your home (?!) If anyone is looking for underground line coverage, Call WESTBEND INSURANCE -- they have started to provide the same coverage for $15 a year ... not $19.95 a month. One of the most unsavory companies I've ever had the displeasure of being involved with. read more

We had a clog in a bathroom sink around the beginning of December 2020. Nicor (which is NOT Nicor, it is Pivotal Home Solutions) sent a plumber who could not unplud the line and told us we needed to open the ceiling in the room below so pipes could be cut out and replaced. Because that is a major project, we asked for a second opinion, which Nicor/Pivotal was initially not willing to do, but eventually agreed. Second plumber also uas unable to clear the plug, but now we needed to open different walls to, yes, cut out pipes and replace them because they were broken!!! ( We were surprised to hear that as there was no leak, IT WAS CLOGGED. But hey both plumbers told us walls needed to be opened so we arranged to have walls and the ceiling opened (also requiring cabinet removal). So the second plumber came back to to the pipe replacement. He was supposed to arrive early afternoon but did not show up until around 5 or 6 pm, so it was obvious that he was not going to have time to do the repair. He took pictures of the crawlspace (never included in any discussions before) and left because they would need to negotiate a price with Nicor/Pivotal. After repeated calls to Nicor/Pivotal over the next 3 days, we kept getting the runaround. Finally one of the "supervisors" told us that we had caused the problem because at some point in the past someone had done work in the crawlspace an that they were not going to do any work. The reps we dealt with were good CRSs but this supervisor was a piece of work. Let's just leave it that she was nasty. But I can be stubborn. I found an email for what might be a parent company (phs.homesolutions@amwarter.com). After many more emails, I was contacted and told CenterGuard would be coming out. They arrived on schedule, the plumber was professional, courteous, and what you would want from a service person. And he fixed the problem. He rooted out the pipe and everything was working in about 15 minutes. Center Guard gets 5 stars. But we now have paid to have cabinets removed and holes put in our walls and Nicor/Pivotal are pretending we do not exist since we have told them thay are responsible for the cost of "damaging" out home and doing the repair. And the clog was removed in late January 2021, almost 2 months after we first contacted Nicor/Pivotal. ALMOST 2 MONTHS AND UNNECESSARY DAMAGE TO OUT HOME TO REMOVE A CLOG!!! Pathetic. read more

This is actually a 3 part review: Part One - a couple of reviews down mention being told they need a new boiler because of a universal part. I had a very similar experience. I was traveling overseas to see my daughter, got a call saying the heat at home wasn't working. Contractor came out and stated due to my unit being so old the manufacturer no longer made the part that failed and i'd need a new unit. So, i'm overseas and over a barrel. Told them to give me a quote, i have NO heat here. promised a quote 'tomorrow' well tomorrow ended up being 4 days later, the quote was upwards of $5000. By the time I got the quote (tuesday) I got a call from home saying the heat was working again and has since, it has been just about a year now without issue. What i believe happened, the tenant replaced the battery in the thermostat and didn't connect it properly when replacing on the wall. the contractor came and when he removed it to check, put it back on correctly. so, instead of a failed part that didn't fail and paying $5000 it was only a thermostat reset. imagine my anger at finding such a incompetent contractor being used by Pivotal. Part two: Last year i could call Pivotal for an issue and talk to someone pretty much immediately. This year, I've called a couple times for the same issue and have been on hold or a minimum of 30 minutes each time. extremely poor phone answering. If we have a problem we can't sit on our butts or 30 minutes to get to talk to someone. get more people to answer your phones. You can't say "it was a busy time" that doesn't cut it. Be prepared and bring more folks on board to work your calls, customer service and response is extremely important, especially during winter months. Part three: Related to part two - once i finally got through and was able to talk to a contractor it took a bit but they were great, they arranged the schedule and got someone to come out that evening to work on another burner. She said Pivotal uses many local contractors and some of them suck, must be talking about part one! She did say she believes you can request a specific contractor if you've had a good experience with them. I'll do that in the future. Part four - just adding this now. When the 'gas company' held these contracts response was near immediate and always very competent. I never had any issue during those times. They'd come out in the fall, inspect and clean your furnace and set you up for winter, all of that great service and response went out the window when Nstar sold the service business off of to Pivotal. read more

We have nicer home solutions for several aspects of our home. They have come to the rescue multiple times with our A/C and furnace, and we even had a replacement appliance due to our electrical coverage. They always come out when requested and really work to have the visit contained to the coverage we have purchased. All of the technicians have been skilled and helpful. read more

Nicor Home Solutions feels like a scam. They have all these ways to get money out of you but really don't find a way to provide service. Plus, I learned that what they offer my home owners' policy offers for much less. Don't use Nicor Home Solutions - they are not part of Nicor Gas. read more

I would have given them zero stars if I could, unfortunately had their service for a few years which was a big waste of money. I tried to use their services twice during this time and both times I ended up loosing extra money , last time the water heater broke they came out and said it is not repairable and has to be replaced and if I used their replacement service it would actually cost me around $500 more than if I had used a regular plumbing contractor. What a rip off read more

I have been calling for maintenance on my furnace for day's now only to be greeted with the operator to keep say they will be with me shortly. Hour past and still the same thing. I finally opted for a call back which they said the wait time was 70 mins. Okay it's been over 70 mins and still no call back. Tried the chat and they closed the chat right after I typed my message. They get my money faithfully every month this is unexceptable. I will be canceling my subscription with them. read more

Worst company that I have ever dealt with. No service at all, have been with them for 10 years, do not know what happened in last 6 months. They do not have a plumber to service the Bloomington, Indiana area or an appliance repair man to service area. read more

This outfit is TERRIBLE and should be put out of business. Despite getting Proof of Payment documentation directly from my bank, they insist I owe them nearly $70. I have called and written to no avail. Stay away from this business. It's completely unprofessional. read more

The program is pricy, but service is always quick and efficient. The technicians that have come to the house have all been respectful, knowledgeable, and willing to answer questions. read more

I called to put this service on my new home and told them they want to cancel my old home and for some reason they did not cancel my old home and kept trying to bill me. So I called and they told me I have to pay the prorated rate through the day I called even though I signed up at my new house a month ago. So frustrating and won't be using them after this year. ETA I did reply to you via message with my contact info so you can call me anytime! read more

NicorHome Solutions deserves a negative rating. The total failure in communciation is unacceptable. I was told by Tamara that she would call me Jan 14th between 2-4 pm and she never did. I have followed up with an e-mail and of course this was never responded to. If you are reading my original review and updates, you will quickly see that I do not recommend Nicor Home Solutions because the service level has been a failure, and the quality of communicaton has been equally bad. read more

This company is JOKE. They will take your money for many years - but when you need service - they will do nothing to help you. Our furnace started acting up on a freezing cold night. Called Pivotal - they told us it might be 24-48 hours before anyone contacted us. Finally heard from Petro out of RI. The first technician spent a few hours on the furnace - then abruptly left - saying he had to get a part. A second technician showed up a few hours later. He told us that because our furnace was old - they don't make parts for it anymore. He told us we needed a new furnace ! We then called a local plumber - who contacted the manufacturer - and the person he spoke to at the manufacturer told him the furnace probably just needed a good cleaning. The plumber cleaned it thoroughly - and it is now working just fine. Quite a different outcome than needed a NEW furnace for thousands of dollars. This company is a JOKE. Save your money. read more

NICOR HOME Solutions - very poor service Was scheduled for a furnace repair today between 8 AM and noon - no one has called and no one is knocking on the door !! It's now 12:30 PM and I'm on hold with NICOR to get some answers..... read more

I've had them come out for heating and A/C they were excellent, the plumber not so much but overall my experience with them so far has been positive. read more

My furnace was deemed unreplaceable by Pivotal Home Solutions so, in October I had to have a new furnace put in and pay in full up front before I could make a claim. I am a senior citizen and only purchased this insurance because I was concerned about major costs in repairs. Did not realize I had to front the cost but I did manage. Received paperwork from Pivotal and faxed it back to them on October 22nd. Followed up in 30 days and was advised they are behind. December 3rd received an email saying they had sent me the wrong form, needed to refile everything. Tried to fax everything back to them, no answer on the fax. Tried repeatedly and then called them to see if I could bring the paperwork out to them. I was advised that they do not have an office in Naperville, Il as advertised. This rep was in Canada. I was then given another fax number which I was assured would work. Well, no answer on that one either. I have no choice but to take to the Post Office but now have doubts that I will ever receive reimbursement. Will keep you posted. read more

They prey on elderly...my parents were royally screwed over by this company.. Told them their furnace was too old to repair yet no one told them it was too old to insure. They take your money...they said they have given them about 2000 dollars in repairs in 5 years, well, the policy states 2000 dollar cap per year not per 5 years....they only offered her 250 dollars for a furnace that she had to replace for 8000 dollars and come to find out, her home insurance told her it was a power surge that caused the issue and it was indeed repairable but too late as they had no heat or hot water over a month, they had to listen to pivotal lies and buy a nrw furnace...this company is a scam..a fraud and i will continue to spread the word.. They have changed the insurance name 3 times..SCAM ALERT...FRAUD. read more

We have the Nicor Home Solutions plan that covers our furnace and on 11/20/2016 we placed a service call to our furnace warranty company, Four Seasons Heating & A/C, to take a look as to why our furnace would not work. After the service technician arrived he concluded the furnace was not properly cleaned as listed on the 1/29/2016 work-order by Nicor. He demonstrated the flame sensor rod (using a digital multitester) had not been cleaned and that the amount of buildup could not be from a cleaning done less than 10 months ago. There was no continuity in the flame sensor rod except for at the very top. In fact he said this part had not been cleaned in several years. After talking to Darren and Tiara(Badge #52977) both concluded the Four Seasons Service Technician could not conclude this part had not been cleaned, yet since we used the furnace for at least another two months after the 1/29/2016 cleaning, the buildup was from the two months of use. This two month use rendered my furnace inoperable. I find that difficult to believe and insulting. I had to pay $174.95 (service call $85.00, clean and Inspection $89.95) to get my furnace operable. This was in addition to the $167.40 I have already paid Nicor for the same service. Paying $342.35 for a residential cleaning is unfair and to expect your customers to pay for something twice is a very quick way to create customer retention problems. An offer of a $45 dollar goodwill credit is not sufficient. I am looking for an equitable financial recourse. read more