This is actually a 3 part review: Part One - a couple of reviews down mention being told they need a new boiler because of a universal part. I had a very similar experience. I was traveling overseas to see my daughter, got a call saying the heat at home wasn't working. Contractor came out and stated due to my unit being so old the manufacturer no longer made the part that failed and i'd need a new unit. So, i'm overseas and over a barrel. Told them to give me a quote, i have NO heat here. promised a quote 'tomorrow' well tomorrow ended up being 4 days later, the quote was upwards of $5000. By the time I got the quote (tuesday) I got a call from home saying the heat was working again and has since, it has been just about a year now without issue. What i believe happened, the tenant replaced the battery in the thermostat and didn't connect it properly when replacing on the wall. the contractor came and when he removed it to check, put it back on correctly. so, instead of a failed part that didn't fail and paying $5000 it was only a thermostat reset. imagine my anger at finding such a incompetent contractor being used by Pivotal. Part two: Last year i could call Pivotal for an issue and talk to someone pretty much immediately. This year, I've called a couple times for the same issue and have been on hold or a minimum of 30 minutes each time. extremely poor phone answering. If we have a problem we can't sit on our butts or 30 minutes to get to talk to someone. get more people to answer your phones. You can't say "it was a busy time" that doesn't cut it. Be prepared and bring more folks on board to work your calls, customer service and response is extremely important, especially during winter months. Part three: Related to part two - once i finally got through and was able to talk to a contractor it took a bit but they were great, they arranged the schedule and got someone to come out that evening to work on another burner. She said Pivotal uses many local contractors and some of them suck, must be talking about part one! She did say she believes you can request a specific contractor if you've had a good experience with them. I'll do that in the future. Part four - just adding this now. When the 'gas company' held these contracts response was near immediate and always very competent. I never had any issue during those times. They'd come out in the fall, inspect and clean your furnace and set you up for winter, all of that great service and response went out the window when Nstar sold the service business off of to Pivotal. read more

This company is a typical insurance company! No morals. I was told by 2 or 3 different people that they haven't received my reimbursement form showing I had paid for the service( which they required) and the pictures they required, all the while I'm looking at the email from on course stating they had received my reimbursement form and the supporting documents! I cancelled all 5 of my accounts and don't you know they deducted 5 payments for another month out of my checking account. They are less than zeroes read more

Worst company ever ! My Sister passed away nearly a year ago. After she passed (in May of 2025) I called to tell them that from Dec 31, 2025 she would no longer be a customer because she passed away. She has received at least one bill every month since then ; and it is now March of 2026. Every time she gets a bill I call them and they "assure" me that they have just canceled the account. Now they're threatening to involve bill collectors....... These are demonic individuals at this company. read more

Just called regarding water and sewer line protection.And the guy who answered the phone barely spoke english and didn't understand my question.So I would not recommend this company for nothing read more

Id do no stars if possible this place working with them has been nothing but a hassle. And trying to work FOR them is beyond worse they are unprofessional and childish and need to get they're stuff together badly!. The mangers are not qualified they're people arent trained correctly and most are already dead inside. So in summary they arent worth the paper they are printed on to work with.And god forbid if you work for them the interview process (if you get threw it) is a nightmare (if the lazy temp agency calls you when scheduled!) Then have your checks sitting for 3 to 6! Weeks no...this place needs a massive makeover. Redo everything management,training, techs all of it...worse place ive ever worked with or worked for also update your tech its 2026 not 1970. read more

I had a rented Water tank agreement with Baystate gas that was transferred to American Home solutions a few years ago. That company name has since changed to Oncourse home solution. The water tank division is American Water resources. Confused yet?? Yes it is very confusing.... I finally reached someone at 1877 4274748... I have called 4 times to this number trying to resolve a buy out for my 10 yr old water tank. I have spoken to different reps: James Diago Nikki and William . I have had 3 on line communications that I can not reply to and 1 letter stating I had to pay 163.30 for a buy out and this had to be done before 2/5/26 there for I called on 2/2/26 and spoke with william to make sure this is on the up and up. He knew nothing about this letter. Again the same run around. I had to wait several times on the phone while he spoke to the leasing dept { I was not permitted to speak with them directly} . William told me he had to the approval for me to have a buy out from a supervisor then after having to wait on the telephone line 10 minutes William states I would be hearing from someone from the Leasing dept in 4-12 hrs. I informed William I no longer will be paying the monthly rental fee. I feel like hostage!!!!! Please do not rent any services with this company!!! read more

I signed up for water line protection services. I signed up not realizing I already had this service. It took 4 phone calls to get it my service cancelled. The agents need to be trained on customer service, last agent was very rude. Stay away their service is a scam. read more

They came out and said I need a new furnace before checking it out/ stay away (scammers) trying to get back 4 times no luck/said I had a bad heat exchange/ it's not bad need a new blower motor/not fixed read more

Please for your mental health stay far away from this company. I've paid premiums for over a decade through Consumer's Energy in Michigan and finally had an issue with a washing machine and filed a claim. The initial technician that was sent out indicated that they would order a part and come back in a couple of days for a repair. Oncourse denied the claim indicating the unit was not repairable - after the technician THEY sent out said it could be repaired. They sent out a second tech and the then denied the claim. Their "solution" was upgrading me to a "better" plan for $69.99/mo. so they could send me a small check to assist with a replacement. Save your money - you are better off self-insuring because their premiums will result in far more expense than replacing yourself. read more

If I can give a 0 I would. They are crooks I been with them over 10 years. I was told when i bought their policy for electric i asked them what was covered and they had specifically told that my lamp post cover would be covered. Last week it went out I called them the scheduled a company to come to my house ( which i was told by the customer service it was covered) The company came out told me yes its the sensor and for me to call them back Monday to make an for appointment them to fix it I called them an i was told it wasn't covered that Nicor didn't want to pay for it . I called Nicor solution ( were talking about a part that only cost $20.00 ) I was talking to a lady and told her what was going on I been with them over 10 years an was told that they would fix the sensor on a lamp post she told me to give her 5 min comes back on the phone and says great news we will cover it. I asked her to call the company and let them know again she puts me on hold and comes back to call and says its not covered. I am like what let me speak to your manger the manger gets on the phone named Cynthia free rude and basically tells me they wont cover it . I said to her i been paying for 10 years and the first time i use it after I was told by three people that the sensor is part of my warranty coverage that now its not covered. She basically told me that they gave me the wrong information so basically no one in the company knows nothing. I asked her to give me back my money I paid them for nothing . She says we will pay you for a year and cancel your policy. Bottom line 10 years been paying them the one time I want to use it for 20 dollar part i was not able to do. DO NOT Purchase their policy they just take your money and lie. read more

Try getting reimbursed for repairs you were authorized to have made! Impossible. Delay after delay after delay. And Elizabeth H. the messaging is not on so how can people "message" you? Elizabeth H. the messaging system will not let me respond to your message or send you one. DO NOT, repeat DO NOT get a warranty from these people. Update. After being told it would take 2-3 days for them to get back to me after receiving my submittal for reimbursement, finally got a response that it would not take 4-6 weeks. This company will do anything to not pay claims. DO NOT USE THIS COMPANY. read more

If I could give Oncourse zero stars I would. The Oncourse website times out every time I attempt to log into my account, so I can't file a claim. And getting a live agent on the phone to actually manage my problem is a fruitless task. I have been in a holding loop of recorded message advising me to file the claim online for about 90 minutes today. Due to not being heard and not being able to so much as log in, I can't cancel my service contract, get paid out for claims, or even speak to a human being. I can only pay them for their lack of attention and invisible service. read more

I had a great experience. Pero Bes spent two hours working alone to install my new hot water heater. His professionalism and expertise were quite impressive, even more so when I discovered that he is an apprentice! Your company should be very proud to have Pero on your team. Anitra C read more

I had a tech come out to clean and check the central A/C. After he left, I looked into the AC outside, and I saw a lot of dirt on the inside. He did not vacuum or hose off the coils. Then I knew that he didn't do Jack s--- then he gave me the paper that he cleaned and checked. read more

They schedule a time and it's either a no show or I ou call them to find out they can't make and the customer has to call to reschedule. Horrible customer service. No one to complain too. Sears would give $50 if no show or if they alter to time to come out. No need to respond since I cancelled my 3 policies with this company. Funny they don't follow up with their response besides contact Elizabeth aat Oncourse. What don't they respond to how they resolve their poor reviews of no shows or lack of supersupervisors support read more

I would like to thank the escalation team work Monica ND Brandy who help me get a tech out to work on my in home needs they work with me to move the process along smoothly and quickly cudos to these ladies top notch pair. read more

This is the 3rd incident I have had with Oncourse, I called them 2 days ago with a furnance issue. They told me someone would call me at my house between 8am and noon to fix my furnace. No Call-No show. I called them and they attempted to tell me that I needed an appointment, but I already had an email with the infor on it. Then they told me that someone would be over before 5pm. No call - No Show. It is now 9:30 PM and my furnace still doesn't work. Called again, put on hold so they could review my case. Been on hold for 15 minutes....Now they tell me they can't get anyone over here till the 11th!! This company is the absolutle worst. read more

Almost a month since my posting and 2 1/2 months since the installation. Had a few interactions with Customer Service, one of which actually understood what i wanted. On a follow-up by me the response was "we gave it to Customer Service on 1/5/24. But no results.... How hard can this be? BTW: I now have many copies of the ANNUAL MAINTENANCE AGREEMENT Feb 6, 2024 Another week goes by without a response. Feb 7, 2024 Posted on BBB and received a very fast response call. Unfortunately their final answer is they will not provide any warranty terms and conditions. During the call the agent stated a term: "if I sell the house within the warranty period the warranty remains in effect for the new owner". Great, I wish I could see that in writing, probably from the same document he was reading from. I bet there are interesting things in it like replacement parts must be Carrier approved? Elizabeth: I do not expect a response I'll take this another route read more

Pivotal Home Solutions increase their prices and decreased their services! I will be looking for a more reasonable home warranty plan with good customer service and good contractors. read more

Oncourse Home Solutions - People - Plumbing Near Me - Naperville, Illinois

Oncourse is a fraud company. When you call for a service plan. They take your money and deny you service. When you call and put in a claim, they denied my claim and told me they wouldn't be servicing the home warranty, being my boiler is 11 years old and that I would need a new Boiler. Run from this company extreme BAD read more

I want to say this company really turned it around . I was matched with a new heating and cooling company Quality and Trust certified heating and cooling is the name of the company and the man came out yesterday. Accessed the issue and came back today as promised with the part and corrected we have air. Good job I only blame this company for sending such unprofessional people to my house in the first place. Who tried to charge me $213 extra for the job this man told me I was completely covered by this company. So thanks to my reap for getting my issue resolved and to the new company they sent out. read more

A note to your driver in a white company pickup truck traveling westbound on I-88 around 5 o'clock on February 29th: Learn how to stay out of the passing lane while you're talking on your cell phone. If you run your company the way your drivers behave, it's no wonder you only get 1 star on Yelp! read more

Samoa Pivotal Home Solutions Corporate office Naperville Park District PLACE DETAILS Photo of Jamie Newell Jamie Newell a day ago I have used this company for over 2 decades and the last few years this service has gone down hill. I have had on more than one occasion (this last time being the final straw) emergency service requested and scheduled and I end up with no shows. I have been told "Oh that appointment was cancelled." Really? Without telling me? In addition, I bought a $10,000 boiler from them. This was the second winter. Our first season had 5 service calls with multiple days without heat. This year, we have had 8 service calls, again, with days with the gas company shutting down the service and we being without heat. I have renters in this building. This last no show, I was instructed to get a service repair on my own and that this company would reimburse me. My claim has gone unanswered. My guess? The owner sold this company and now it is being run by idiots who don't care about their customers. What a shame. Do yourself a favor and pay a home warranty service where you get GOOD service. UPDATE: I received a call rom a representative that had no apology and was defending the rules that same day emergency services, despite what I have been told and had in the past, does not exist in the contract. In other words no customer care AGAIN. There was no "what can we do to help you?". His comments were so aggravating I hung up on the man as he got me so upset (bordering on anger) so I "walked away with a click". Like I said...find a company that cares about their customers. read more

Have been paying for a sewer pipe coverage for several and now when a sewer line has a clog and break in it due to tree root penetration that had to repaired company refuses to pay any of the plumbing work. Using their referred contractor. Contacting anyone in customer service is a joke. Put on hold, hung-up on, and transferred over and over. Finally contacted "Tom" in Naperville, IL office of customer service. Explained my problem to him. He had me hold while he contacted the plumbing company who did the work to confirm what was done. I Was told to email copy of my paid bill to him the address he gave me was a bad Email address. After calling company again, they gave a new Email address that accepted the Email. Did not get any response from company. Still waiting five days later for response. read more

Pivotal Home Solutions, Now I get a message from their corporate office. Which I've been trying to talk to them since I've started having these problems. I have not thrown away the first contract that I got with them nor the last one I got with them. When it was called Nicor home solution, I didn't have all these problems change your contract, Add this to the contract, add that to the contract. It was one big complete home solution contract that covered the top of my house to the crawl space. Every appliance, hot water tank, the central heat and air, washer and dryer, the plumbing, the sewer rodding and cleaning, electrical contractors, the garage door opener, outside plumbing line, the outside water line to the garden hose. I told so many people about this service and got them to join in as well. And get the service now I'm going to reverse that. Those same people need to know that they're gonna be deceived if they have deceived me. Those same people need to read their contract and go over it again and again. The last person I referred to them. It took them 2 months to get it correct, and get her covered. I set there with her and got it activated 2 months later in June of 2023. They still didn't have it corrected. I kept asking for a supervisor and I kept getting the same person stating he was the supervisor but he didn't speak English well. He couldn't understand what we were saying to him. He Couldn't spell, but he said that the was the supervisor. I'm looking for a new home solution and I am going to advise all of those who I refer this pivotal home solution company to start looking for a new company for home solutions. read more

If there was no stars, I would give no stars. this will be the 3rd time sending a receipt for proof I PAID FOR A WASHING MACHINE!!!!!!! They claim the receipt doesn't say that!!!!! Yes it does. ASAP, I'm dropping this company. read more

I suggest getting someone else. They seem to hire nonunion techs. The quality of work performed is not desirable.

If I could give them a zero I would On July 26th a pivotal solutions technician came out to service my AC. She told me it needed to be turned off to unthaw and that they would need to come back so she rescheduled me for Friday, July 28th. I took off work on the 28th for this appointment and no one showed up. When I called pivotal, they had no record of the reschedule and told me I would have to reschedule for another day the following week, Tuesday which I declined due to having to work. I took off Friday already and no one showed up and I don't get paid if I don't work. Now you're asking me to take off again with the possibility of the same thing happening. I asked to speak to a supervisor and was put on hold for 20 minutes only to be told she was unavailable. So I hung up and called back and got another young lady who told me the same thing about nothing being in the system for Friday. She tried to get me rescheduled and told me that since it was an emergency she would put me on the schedule for Saturday, July 29th between 1 and 5. She sent me a confirmation email (below) for July 29th between 1 and 5 but told me there was no guarantee they would make it out. I asked her if the technician would call if they couldn't make it and she said they are supposed to but sometimes they may call after to reschedule. Why is that ok to have customers waiting if you not coming? So today while waiting for the technician, I called to confirm they were coming and the person who answered the phone, Omar had no record that I was on the schedule for Saturday, July 29th or that I had spoken to anyway Friday, July 28th, even though I have a confirmation email from them. He said, "that email must not be from his company" I have my newborn grandson living with me and its 100 degrees in my house. This service is totally unacceptable. DO NOT USE PIVOTAL HOME SOLUTIONS. I WILL DEFINITELY BE DROPPING THEM. read more

We had come to an agreement that my bill would be 148.00 per month well they charge whatever they want on the nipsco bill then you pay it and they say nipsco has not paid them in months they have your phone number so when u try to call u get hung up on they say i cannot get any service cause this bill called nipsco they say home solutions is all paid up i cannt get thru to cancel go with another home and appliance coverage cause if u get caught up in this there is no easy way of getting out. Their rating is 0 read more

Want to give an update to my 6/29/2023 post about Pivotal Home Solutions. A NICOR-recommended company that I've been paying for multiple years. I still haven't talked with a Manager. However, I did get a hold of one rep and they said they would cover the other Plumber that came out. I was going to remove my post but then today 07/05 I get a call from a representative who now tells me my Emergency Plumbing issue would not have been covered under their warranty. WTH? If I'm paying for Plumbing insurance and my Toilet is over flowing due to back up from pipes it better be covered. Taking this up with BBB now. Un happy customer. Still not talked to a manager. 6/29/2023 The toilet flooded at 4 PM on Wed, called Pivatol a little after 5 and they told me they couldn't help and to call back the next day. Then the guy hung up on me. Called back asking to talk to Manager and they didn't put one on. Told me they could get someone out Friday sometime. Told them that was crazy since I can't use my toilets, showers or sinks in the house. While on 40-plus minutes of HOLD, I called another local plumber and they said they would be at my house in an hour. Still, on hold, I got texts from the other company and was told they were on the way. I expected the same services from Pivotal paying monthly fees for years and not using it. I am looking at other companies now that would show me more respect and a faster turnaround when things are broken. Pivotal also said they would try and reimburse me but then only credited me one month. Horrible customer service and no manager has called me back yet. read more

Pivotal home solutions used to be a good business to work with. They are terrible now. When you call, you have very long hold times on the phone. They are difficult to do business with. We were longtime customers, but feel like we are getting the runaround. We have terminated our contract and unfortunately cannot recommend them. read more

I've been a home warranty customer for years through Nipsco in NWI - now when I call them for an AC repair they say no one is available & I might have to wait 3 days just for this "company" to find a contractor. I have to keep calling and still no results. Why pay for this so called "piece of mind" when you have to deal with this hassle! *Now a supervisor called me and promised to call back about getting my repair scheduled but He Has NOT called back! There is no service with this company. They just collect monthly fees. I can't believe Nipsco endorsed this company so I guess I contact them next and BBB. Don't sign up for any of their plans because this company will NOT take care you when it's needed. And to the "employee" that responded please provide your contact info exactly read more

Victor S provided me with an air conditioning, clean and check. He was right on time. He was professional, knowledgeable, friendly, and hard-working. He thoroughly checked everything. It was amazing what a thorough check he provided and how fast he was. read more

Today I received a phone call from Pivotal Home Solutions. The representative called to reschedule a prior rescheduled appointment made for Saturday, July 29. According to the representative, Pivotal Home Solutions does not have Saturday appointments! I made my first appointment with Pivotal on May 27 for a maintenance check on my air conditioner. After waiting all morning for service on May 27, I called, canceled, and rescheduled for Friday, June 9. When I called to confirm the appointment on June 8, a representative told me that she didn't have a makeup appointment for me, even though I spoke with them for 11 minutes on 5/27, according to my cell phone records. If I failed to make a makeup appointment, what was I talking to Pivotal about for 11 minutes?! I now have to wait until August 2 for a maintenance check on my air conditioner because Pivotal scheduled me for July 29, a day they don't see clients! I plan to keep my appointment on August 2. However, I will seek a reliable and more professional company to partner with. read more

My mom received this bill, and I initially thought it was a scam (though the company may as well be classified as scammers based on these reviews) because: 1. The only time we serviced services from Nicor was in 2016 2. The bill is ALWAYS paid in full and on time from Nicor's end 3. Even though the bill doesn't really have typos, you'll see a couple of double spaces, which to me always looks fishy. Upon reading some of these reviews, I saw that the $5.95 probably comes from inefficiencies within the Nicor accounts payable / billing department. Needless to say, I will not be paying the $5.95 and injecting money (no matter how trivial) into such a dishonest company. Honestly, I didn't even know we were subscribed to this shady service because when you get a bill from Nicor, you see Nicor Home Solutions, so you wouldn't think it's 2 different companies. Also, it's so funny to me that before you pay the bill, your account with them is still considered 'Active' but the amounts will still continue to accrue. read more

Oncourse Home Solutions - Plumbing Near Me - Naperville, Illinois

Pivotal Home Solutions (American Home Solutions) ran a hot water heater rental in my residence. Recently, catastrophe struck when the heater sprung a heavy leak and began spewing water all over the basement. Only, upon reaching out to them desperately for help, did it become painfully apparent what a horrible business I was dealing with. In the lead up to this, the company never came out to inspect the heater or do any sort of maintenance work over the course of the multiple years we used them. Regular inspection, drainage, and routine maintenance are necessary to keeping a water heater in good condition, and we naively expected them to be doing the diligence needed to be a responsible renter. However, the contract stipulates as well that any non-authorized maintenance work would nullify the agreement and would hold the lessee responsible. Damned if you do, damned if you don't. In retrospect, it was a concerning harbinger of what was to come. On a Friday night, we heard this "TSSSSHHH" sound and upon going to investigate the source of the sound, discovered a rapidly growing puddle of brown/rusty water emanating from its footprint, making its way across the floor to soon damage everything nearby. We immediately called Pivotal Home Solutions to describe the emergency. Given that their service line was open 24/7, we expected SOME degree of help in the timeframe of TWENTY-FOUR-SEVEN. What actually WAS 24/7 was an automated phone system that made me hold until finally speaking to a dismissive agent that nearly seemed humored by the magnitude of the situation, and the desperation on the other end of the phone. We were summarily told that we were out of luck until business hours. So don't be fooled by "24/7". That's just the timeframe during which someone will be available to tell you that you are out of luck until 8-5 business hours. Despite describing how serious the problem was, there was no attempt made to even TRY to mitigate the disaster that was happening in real time. Instead, they would be requesting a third-party contractor take care of the problem... but only MONDAY at the earliest. To say the least, it was infuriating and depressing to come to realize that there would inevitably be sixty-plus hours of damage to things stored in the vicinity. Apparently, we made the mistake of not being cynical enough to realize we were only just renting a ticking time-bomb that happened to also heat water. Combing back over the fine print, there it was. Language that allowed them to simply wipe their hands clean of any liability. So not only did we have to wait until Monday morning at the earliest for one of THEIR authorized third-party contractors (lest we be charged some additional penalty) to stop their aquatic shrapnel from tearing through our belongings in gut-wrenchingly slow motion, we had to stomach the fact that their convenient legalese absolved them from any responsibility in the matter. In other words, we had to suck it up and just deal with it. On top of that, you're confronted with the realization that you could have BOUGHT a hot water heater that has a TWELVE YEAR warranty for LESS than the price of renting one of theirs for a SINGLE YEAR. Take this review as a warning if you are considering renting a water heater, because literally any other company would be better. Unfortunately, the lowest a business can be rated is one star, corresponding to "Not Good". Well, that would be a FAR too generous description of an experience that could be only described "Traumatically Terrible" at best. ZERO stars. Certainly below, a representative of their business will magically reply to my review, concerned, and asking for more details. "Please just give us a call directly". IT IS A SHAM. AN ACT. They do NOT care about customer service, and replying to these reviews are infuriatingly shallow attempts at seeming like they do. It adds insult to injury. It's the cherry on top of a sundae of rusty brown water damage. read more

I signed up for a power surge warranty ($10,000) since March of 2022. i had a power surge that wiped out some appliances and other electronic devices. I filed a claim with Oncourse Home Solutions, and they told me that I had to get my own electrician or qualified professional to come and validate the claim with the equipment/appliances that were faulty. It took me a couple of weeks to do this as well as I was required to pay for all the replacements. I submitted all the paperwork into Oncourse and on August 8, 2024. They told me at first it would take 4-6 weeks from the day I submitted the claim. On September 25th, I receive an email stating they needed the electrician's contact number in which I responded to them shortly with the phone number by email. I called on October 1st to learn that not only was my case denied but it was closed. They had closed my case on September 30th. I have tried several times to contact the claims department but they have no phone number and the only way you can reach them is by email. Even their front representatives cannot contact them through phone. This is terrible service and I have done everything they have asked of me. I feel this company is a hoax and beware!!! I have tried to speak to a supervisor, and they state there is no supervisor on site. I was told if I cancel my service now that I would negate my claim which I don't understand if I have paid for this service when my power surge went out, why would this not be covered from that coverage period. Again I feel this company is a hoax because all they want to do is sell you a plan and when you have a claim, they wait a long period of time to respond and then give you the run around while you are still paying for a plan. I plan on getting my legal counsel involved in this at this point. Do not do business with this company because they are misleading and do not follow through on their contracts. read more

Latest update on veteran rebate, call 7! After waiting 3 months, I figured to try again, no one ever called, no rebate, no credit, no email or letter of explanation. This time I was switched to customer service, rep extracted my story...again, last Wednesday. My 1st question to him....." isn't this information in my record ". Nope! Told my story, "I'm so sorry, let me call you back later today ( Wednesday ) after I check into this, give me your phone number". I have a sense of humor, I told them by Friday was ok, I figured he might need a little extra time. Guess he did, again no contact at all, today is Monday, no contact by anyone, no email, or phone message, no request for extra time for checking with other people, nothing. Maybe if they keep changing their name their poor reputation won't follow them? Oncourse, Pivotal, NICOR, my Customer # 115693, call me if you want to help me. My quest continues.......... Elizabeth H. my customer number is above, all contact info you need is there. I don't know how to send an email to a yelp page. I wonder if you will contact me? Bill read more

Pivotal Hope Solutions has been billing us for three years at $15.95 per month. It was for an annual inspection of our furnace and air conditioning. Funny part about this- we never contracted them to do any of this. We never even heard of them. They responded that they had contacted us on email and when I asked what it was-they gave us a totally wrong email. Today we asked for a refund of this or to pay for the three last years of service calls. They said they cannot do it. We were on the phone for over an hour and they refused to give names of who we spoke with and they refused to put us through with management because 'no one is available and they can't give out names'. This is one of the most ridiculous things I've ever had to deal with. We are senior citizens and cannot afford to take this loss. read more

We received a letter in the mail on June 29, 2022 from Pivotal Home Solutions. We've never heard of this company and never signed up for their services. The account number on the letter is 2064672. After speaking to them, we were shocked to discover that this company has been adding a charge to our Nicor gas bill since 2016 despite never authorizing this. Joel Gutierrez (joel.gutierrez@amwater.com) (phone number 618-433-2373) has been unwilling to rectify this issue. The Better Business Bureau profile for Pivotal Home Solutions lists over 200 complaints, many of which are similar stories of people being charged by this company despite never giving permission: https://www.bbb.org/us/il/naperville/profile/home-warranty-plans/pivotal-home-solutions-0654-88205178/complaints Their former name is Nicor Home Solutions, and there are numerous warnings about them: https://www.citizensutilityboard.org/blog/2017/11/16/consumer-alert-gas-bill-charge-nicor-home-solutions/ https://cu-citizenaccess.org/2020/07/citizens-utility-board-issues-scam-warning/ https://www.nbcchicago.com/news/local/sneaky-fees-making-some-nicor-gas-customers-furious/27799/ They also settled class-action lawsuits in Indiana and Ohio: http://www.ohioindianaservicessettlement.com/media/1656785/settlement_agreement.pdf This scam company has deceivingly charged us over $2000 since May 2016, and I will not consider this issue resolved until the full amount is refunded. read more