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    On The Grind

    5.0 (1 review)
    Open 5:00 am - 10:00 pm

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    7 months ago

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    Starbucks - Butterfly Drink

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    2.8(116 reviews)
    1.6 mi
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    It's coffee, what more do you want. Location is clean the people are friendly. The drive thru is…read morereally busy. I parked to get my fix and I am glad I did. The cashier talked to me like I was a long lost friend. I needed that today.

    I am writing to express my recurrent disappointment with the service at your particular location,…read morewhich, despite its convenience to my residence, has consistently failed to meet expectations during my numerous visits. My observations over time have led me to believe there are significant operational inefficiencies that warrant attention. My most recent experience, which prompted this communication, occurred today. I placed an order online for in-store pickup, and upon checking my Starbucks application, it clearly indicated that my order was ready. However, when I arrived at the store, the designated pickup area was completely empty. I proceeded to wait, observing the activity behind the counter. Despite there being an apparent staff presence of four to five employees, with at least two seemingly engaged in stocking duties, I noticed that several customers who entered and placed orders at the counter *after* my arrival received their beverages well before mine. It was quite surprising and frustrating to witness others, who had just ordered, depart with their drinks while I continued to wait for an order that was supposedly ready. Ultimately, my drink was placed on the counter without any verbal announcement or call for my name, requiring me to spot it myself after a prolonged and unnecessary wait. This pattern of inconsistency, where mobile orders are not genuinely ready as indicated by the app and where new orders appear to take precedence over already placed and prepared ones, is a recurring issue at this specific branch. It creates an atmosphere of disorganization and leaves customers like myself feeling overlooked and undervalued. While I appreciate the convenience of mobile ordering, the execution at this location repeatedly undermines the benefit. I sincerely hope that a review of staff workflow, communication protocols for online orders, and overall efficiency will be undertaken to prevent future customers from experiencing similar frustrations.

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    On The Grind - coffee - Updated May 2026

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