Found Mike through NYSERDA upgrade program. He came out and did the estimate, took care of the…read morepaperwork, and got the job done. His crew did great custom work, and got the work done in just a couple of days. Lots of custom ductwork to fit my old house. Took care of adding breakers for the central air and everything. I definitely recommend these guys!

I found Friello and Sons via the NYSERDA website as a "Home Performance with ENERGY STAR®"…read morecontractor. Once I was approved for a home energy assessment, I looked for a small, locally owned company. My first contact was with Mike, the owner of this company. He put me in contact with Wayne Roberts who did our assessment. Wayne prepared all required documentation that the NYSERDA program requires. Wayne also provided a lot of information about the EFS loans/programs as well as rebate information that would be available. Mike was very helpful throughout the entire process. The devil is in the details and he suffered my onslaught of constant questions and questioning with patience and humor. He is very open and responsive to communication. We converted from oil to gas. This required National Grid to come out and install a gas line from the road. Friello and Sons this coordinated as well after my initial application to National Grid. My oil tank was removed, insulation added to the attic as well as blown into the walls, new furnace installed, cooling system installed, a tankless water heater was also installed. While this endeavor was expensive, it is being financed and paid via my electric bill. You want a full service over-haul of your heating/cooling system? You want friendly people? You want fair pricing? You want good service? I highly recommend Friello and Sons.

Max Home Performance went above and beyond. They diagnosed and resolved an airflow issue that was…read morepreventing air from reaching our basement, upgraded and properly rewired two thermostats, and relocated an HVAC return so we could install custom cabinetry. They even coordinated with a carpenter to replace insulation and repair the wall where the old return vent had been. Knowing I was pregnant, the team rearranged their schedules to meet my tight timeline. They were patient and professional, explained everything clearly, checked our outdoor AC unit, shared simple maintenance tips, and left the work area spotless. One thoughtful touch that stood out was their practice of donating working thermostats to lower-income households instead of discarding them--something I wouldn't have thought to do. Professional, knowledgeable, and genuinely kind, I will absolutely call them again for future HVAC work. They're a small team that clearly takes pride in doing the job right and taking care of their customers. A special thanks to Thommy, Mitch, and Holly!

Go with them - skip the way more expensive big guys. Received quotes from the area regulars and…read morethey were 5K-7K more than Max, and they installed a better product.

The CEO of the company, Heather, in a conversation we were having today to work out my plan to pay…read morethem, cursed at me. Yesterday she accused me of not returning her phone calls. Meanwhile I have not received any voice messages from her. She also threatened to take legal action. I don't care how good your technicians are. One bad egg makes it all turn rotten.

I've used these folks for years for my heating and hot water plumbing needs. They are responsive,…read moreknowledgeable, show up on time and do good work for a fair price. I highly recommend them.

Chris was very responsive, answered the phone, didn't have to speak to a machine and hope for a…read morecall back. He was also able to make time for us later in the day. Had to pull a well pump, he located the problem, it was a wire that was worn. He was able to fix that wire, notice other problem in the prior installation, address them as wells. The entire job was done that night, working until 8:30 PM. He was very easy to speak with, was able to clearly explain and show me the problems and worked hard until the job was done right. The price was high but better then I would have been charged by others. He was honest. I would recommend Chris and Twin Country Plumbing and Heating to anyone with a plumbing problem. Thanks Chris

A toilet was ghost-flushing. I bought and installed a new flapper and it didn't make a difference…read more The tech came and informed me I had installed it upside down, Duh...... So he reinstalled it properly and waited awhile to see if it flushed on its own. He then called in to home base and was told to charge me $245. I could tell he was embarrassed. So he knocked off $5. This is not a company I would call again.

We had a toilet leak on first floor that was dripping down to the basement and panicked! Who do i…read morecall? Found this company had great reviews so within a few hours Ken showed up and had it fixed fast and efficient and affordable! Highly recommend ... Thank you Ken!

This was the first winter with a new propane furnace and it failed in the middle of the night when…read morethe temperature dropped to negative 4 degrees. I called a handful of companies and none were able to come out. I called Best Plumbing & Cooling Contractors and they asked for my contact information and then messaged me to say that there was a $300 "Emergency Fee". Although that seemed high, I had no other option. The technician arrived within the hour. He told me that he had to leave the truck running with flashing lights. My neighbor, who was also awake with a failed propane furnace, saw the vehicle in my driveway and called to see if I was ok. My neighbor told me to tell the technician to try going outside and warming up the propane regulator. He said he just warmed his up and his heat came back on. I relayed this to the technician, but he did not take him up on his suggestion. At one point he changed the flame sensor but that didn't fix the problem. He asked me if I wanted to keep the new flame sensor in or if he should take it back out. I said it was fine to leave it in. He continued to try different things and finally after an hour or so, borrowed a lighter and repeatedly put the flame up to the propane coming towards the flame sensor and got it to light. I asked the technician multiple times to please explain what he did. My husband was out of town this whole time and I wanted to be able to explain to my husband what we should do when this happens again. He kept ignoring my question but then finally said if you get it light up a few times, after a while it will stay lit. When it was time to settle the bill, I was flabbergasted at the price. It was the $300 Emergency Service, plus another $300 Labor Emergency Rate! All together, my bill was $720.79. The description on the bill was flame sensor installed, but again, the flame sensor was not the issue. After doing some research the following morning, it seems that my neighbor was correct and that the first thing you should try is warming up the regulator on the propane tank. It would seem the issue could have been fixed in 10 minutes. I have called and left messages 5 times to discuss my bill with no call backs. I am so confused as to why there are so many 5 star reviews when they won't even return my phone calls.

We had a pretty bad leak under our kitchen sink and into the basement pipes...with a 5 gallon…read morebucket we were emptying every couple of days. I had tried to reach other plumbers in the area, but my calls/messages hadn't been returned. John, on the other hand, called back literally within 2 minutes and was at my house the next day at lunchtime. Friendly, knowledgeable, professional, takes the time to answer questions and give a heads-up about possible issues that can happen. We have more work to be done, and I'm relieved we've found someone close, reliable, and skilled. Highly recommended.

I had a pipe leaking in my crawlspace and after talking on the phone to John telling him exactly…read morewhat the problem was and how it was in my crawl space, he said he could come out within the hour. He was able to fix the pipe and stop the water but when it came time to pay he added on a $150 "inconvenience fee" because he had to go into my crawl space. There was no mention of this ahead of time on the phone or when he got here. As a fellow small business owner this is just bad business. Had I known about the fee, I would have used someone else. I feel like I got ripped off and taken advantage of and won't be using him again. I've also already told numerous friends in the area and they won't be using him either.

I contacted Allfaze mechanical early on Saturday evening , December 21, because we had no heat at…read moreour new to us condo and the forecast in Lenox was for single digits for the next few days. We were told by someone else that we probably needed a new igniter . Kevin looked at several resources to see if he could get the necessary part and told me he would keep trying in the morning. We were lucky enough to hear from the plumber who had serviced the condo for the prior owner so I let Kevin know that we were probably all set. I was very impressed by his responsiveness and would not hesitate to recommend the company and would go back to them in the future . Thank you so much, Kevin

Contacted this company about a new furnace and spent alot of time on phone about furnace. Was…read moresuppose to get back with a price. and never heard anything.I guess this shows what type of company your dealing with. And I surely wouldn,t want them to install a new furnace for me.

I had an emergency sewer backup plumbing situation earlier today and Jason was wonderful both times…read moreI talked to him. He assured me that they would be able to help and a tech would be calling shortly. Sure enough about an hour from my first (very) panicked phone call to Rotor-Matic, Zaden arrived and immediately went to work. Answering all my questions and providing extra information and recommendations. On a personal level, I am going through some difficult health matters right now, and the care and kindness shown to me by this company and it's employees will never be forgotten. This is the kind of company you hope you can find to do business with. I will be passing their information on to all of my friends and I will be recommending Rotor-Matic whenever possible. Top notch service. Great pricing. Good people.

I received updated communication from the company that a refund was made and a charge was applied…read moreincorrectly. My previous review should not be considered as they did rectify the situation.