Septic backup on a Friday morning, so an emergency. Called, talked to a human who set up a visit…read morebetween 2 and 4 that day. It is now almost 10 AM on SATURDAY, and after I left two messages last evening, still no one has reached out with any information at all. Would post zero stars if that was allowed. UPDATE - Jay called this (Saturday) morning soon after the review was posted (I don't think that was why, but who knows?), came by noon, was excellent at getting the problem fixed and apologized about our Friday experience. I'm popping the rating up from the initial zero to 4 (but they really need to get some of their act together).

NIGHTMARY EXPERIENCE:…read more Last Thursday I hired Apex Plumbing to remove a small plastic bottle that had accidentally been flushed down my toilet. They were unable to come that evening, so they sent a technician the following day while I was working out of town. A friend let Jared into my home. When I returned home four hours later, I discovered that my bathroom had flooded. Dirty water had spread into my hallway, down the stairs, and into the kitchen ceiling below. The toilet had been scratched, the handle was broken, the bathtub caulk had been damaged, my shower curtain and bathroom contents had been soaked, and the toilet still would not flush properly without manually operating the tank. When I turned on the kitchen ceiling light, water came out of the light fixture, so I immediately shut off the breaker. I contacted Apex that evening and again Saturday and spoke with the owners, Jim + Holly. They sent another technician to clean up what he could, but the damage clearly required professional water mitigation, not just surface cleaning. After he left, my licensed plumber nephew inspected the toilet and found it was leaking and he repaired it. By Monday, my carpet was still wet and I still had no clear plan from Apex. To prevent further damage, I hired an independent restoration company. Their inspection found active moisture in my kitchen ceiling, and they immediately began mitigation with industrial dehumidifiers. The damaged carpet was removed, the area was sanitized, and part of my kitchen ceiling had to be opened because it remained wet. When I informed Apex and requested their liability insurance information, I was told they had planned to "get a guy over there tomorrow or something" for restoration and carpet cleaning. By that point, several days had already passed, my carpet remained soaked, and I had already taken steps to prevent further damage because I had not received a timely plan or follow-up or insurance info. What disappoints me most is not that a mistake happened--mistakes can happen in any business and we are human. It's the lack of communication, urgency, accountability, and follow-through afterward. As a fellow small business owner, I believe how you respond when something goes wrong says everything. I simply cannot imagine going into someone's home, destroying it, and not saying a word. This situation has delayed preparing my home for sale and has required countless hours coordinating insurance, restoration, and repairs for damage that occurred during what should have been a routine plumbing visit. Based on my experience, I cannot recommend Apex Plumbing. I hope no one else ever has to deal with this.

Had an emergency plumbing issue. Expert tech Bruce came with his apprentice Adam. They assessed the…read moresituation quickly. Thoroughly explained the problem with a kind mannerism. While they were here I explained an issue I was having in the main bathroom, they removed the toilet and again immediately explained the problem. They were so great and so helpful that they will be returning to install a new toilet! I HIGHLY recommend these techs, who arrive on time. Ps I'm an older female and I appreciate their consideration towards me. And they were amazing with our dogs, so amazing!

Apex has come to our 3 apartment home a hand full of times and has always been fast and efficient…read more Knowing the problem almost immediately after arriving and fixing it. He's replaced one of the furnaces, unthawed one of the hardest frozen pipes issues we've had, replacing parts accurately-knowing it was the issue without second guessing himself, replaced our shower values which are hard to get out but he seems to have every tool for any job needed. Replacing our hot water heater and more. I'll be honest and say we tried a few others for lower prices for all of them to fail and having to call apex to finish the job n mess from the 1st person that they couldnt figure out(like 4 different companies). Lesson learned for sure! N for the value- the price for the professionalism N without braking other things like other people have in the process is worth calling them everytime now! 5 Stars! -Lindsay BENNINGTON VT.

I would give more stars if I could. Chris is the ultimate gentleman…read more Explains his work in detail. We have received quality work for yrs. We find Chris dependable, (cleans up when finished, would never know he was there). We had clogged drains on a weekend right after my husband had heart surgery and Chris came on a Sunday morning. Quick, efficient, pleasant. We would welcome Chris anytime and have felt very fortunate to have him as our plumber for over 25yrs. Kathy and Warren

I was far away in upstate NY getting my mom's home ready for sale after her passing. When I got…read morethere, several repairs needed to be made to the toilets, boiler, and drains. A relative recommended quest plumbing and heating. Christian and Dan arrived quickly and had everything up in running in an amazing amount of time. They really helped me out 3000 miles from home. They were super professional and very friendly. I would recommend them to anyone without hesitation.

I have been a customer of Franchini Plumbing for about 18 years. We were introduced to the Father…read more& Son business during a major remodeling project in our home. We were pleased enough with their quality of work, honesty, and reasonableness in pricing that we've continued to call upon them ever since as a situation arose. Our most recent need for service was to replace a hot water heater that I noticed was leaking on Christmas Eve. A call to Dave Franchini in the early morning of Boxing Day and he was able to come to the house in about an hour to examine the problem. His offer to replace the heater that very day was like receiving an enormous Boxing Day gift. Five hours later we had a new power vented gas hot water heater fully operational at a very reasonable price. There should be no doubt that I wholeheartedly recommend Franchini Plumbing. Please note that I've submitted updated information to Yelp to reflect that Dave's father, Marino, has retired, so the name, address, and phone number have changed to reflect Dave Franchini as the sole owner. Franchini Plumbing and Heating is located at 50 Longwood Dr. in Clifton Park, NY and Dave can be reached at (518) 858-6826.

Reached out to them regarding a plumbing issue we had. They were kind enough to help diagnose the…read moreissue over the phone via text; ultimately I didn't request them to come over due to their initial help. Strongly recommend, and will reach out to them again in the future!

Rob was the technician we had for our plumbing problem. He explained everything that had to be done…read moreand gave us the amount it would cost for completio. he came two days later at our convenience and worked hard. I would highly recommend him in the future. Thank you Rob.

I have been doing business with NEPS for around 5 years. Rob has always been my technician and…read morerequested person for the job. From water tank leaks/replacement, furnace / AC issues, water softener installs he is my go to. He is thorough with his troubleshooting understanding root cause before replacing parts. He always explains everything that he is doing and where the issue is. As a female, i appreciate that he doesn't talk down to me which many repair companies do on repair calls. Rob is also very cost conscious for the consumer. He tries to do the fix as affordable as possible without compromising quality. I've never had a call back for the same work. He is honest and trustworthy. Right now, I have a furnace that is on its last leg. He has repaired it in hopes that it makes it to a point where costs come down for me. Not many companies would continue to do that, but Rob does. Highly recommend him for all of your HVAC needs!

Very happy to find a small family-owned plumbing shop that isn't private equity-owned. I called…read morethem to detect and fix a large-ish leak, and it turned out to be a toilet (as I sort of expected). I had a complete rebuild of the toilet for reasonable cost and a free return visit to tune up the work. Will be calling this shop again.

In our experience this guy was unprofessional. He never responded to our phone message but did…read morereach out when we emailed him through the website. He came out for the free estimate but then was super flaky about scheduling a time for our project. After a week or so he contacted us the night before to say he could come at 8am the next day. When we weren't able to make that happen we set up an appointment for 8am the following day. He texted the next day to say an emergency came up and we would have to reschedule. He then texted the morning of the cancelled appointment day to say he could come that afternoon. When that was not convenient for us he said it didn't seem like we were going to "gel" on this project and he would pass on it. Not sure why it was so difficult for him to schedule a firm time for our project. We were pretty flexible for weekdays and very flexible on time, just needed more than a few hours heads up.

I called James about my mom's grinder pump that broke. James came over the same day! He was…read morededicated to help! Very accountable, genuine, a hard worker and stayed extra to make sure the job was done. Not to mention, he also went above and beyond to go to Home Depot and buy some parts he needed. I couldn't be more satisfied and he really is amazing at what he does and his customer service went above and beyond!!! Thank you James!!!!!

I had a hot water heater issue leaking profusely had my heater changed replaced and other pipe…read moreissues James did a wonderful job I highly recommend excellent work thank you

Rotor-Matic literally saved me thousands of dollars. I recently purchased an older home and my main…read moresewer line backed up about a month later. Initially I contacted a different company, who "cleared" the clogged pipe of the roots. The entire thing happened again about three weeks later. The other company returned, unclogged it again and then charged me $350 on top of the about $500 I already paid. They didn't show me the footage and insisted the main sewer line had to be dug up and replaced. I contacted rotor-matic who told me it just needed to be jetted, the pipe looked to be in fine working condition and did not even charge me for that visit. After getting the run around from the other guys, rotor-matic came and had it jetted and cleared in about a half hour (with the footage to confirm) for hundreds less than the other company tried to charge me (once again, on top of what I had already paid). Jason and Charlie were incredibly kind and helpful and were very patient when I had to keep rescheduling due to other home repairs. Truly a life saver and I am so thankful.