Septic backup on a Friday morning, so an emergency. Called, talked to a human who set up a visit…read morebetween 2 and 4 that day. It is now almost 10 AM on SATURDAY, and after I left two messages last evening, still no one has reached out with any information at all. Would post zero stars if that was allowed. UPDATE - Jay called this (Saturday) morning soon after the review was posted (I don't think that was why, but who knows?), came by noon, was excellent at getting the problem fixed and apologized about our Friday experience. I'm popping the rating up from the initial zero to 4 (but they really need to get some of their act together).

NIGHTMARY EXPERIENCE:…read more Last Thursday I hired Apex Plumbing to remove a small plastic bottle that had accidentally been flushed down my toilet. They were unable to come that evening, so they sent a technician the following day while I was working out of town. A friend let Jared into my home. When I returned home four hours later, I discovered that my bathroom had flooded. Dirty water had spread into my hallway, down the stairs, and into the kitchen ceiling below. The toilet had been scratched, the handle was broken, the bathtub caulk had been damaged, my shower curtain and bathroom contents had been soaked, and the toilet still would not flush properly without manually operating the tank. When I turned on the kitchen ceiling light, water came out of the light fixture, so I immediately shut off the breaker. I contacted Apex that evening and again Saturday and spoke with the owners, Jim + Holly. They sent another technician to clean up what he could, but the damage clearly required professional water mitigation, not just surface cleaning. After he left, my licensed plumber nephew inspected the toilet and found it was leaking and he repaired it. By Monday, my carpet was still wet and I still had no clear plan from Apex. To prevent further damage, I hired an independent restoration company. Their inspection found active moisture in my kitchen ceiling, and they immediately began mitigation with industrial dehumidifiers. The damaged carpet was removed, the area was sanitized, and part of my kitchen ceiling had to be opened because it remained wet. When I informed Apex and requested their liability insurance information, I was told they had planned to "get a guy over there tomorrow or something" for restoration and carpet cleaning. By that point, several days had already passed, my carpet remained soaked, and I had already taken steps to prevent further damage because I had not received a timely plan or follow-up or insurance info. What disappoints me most is not that a mistake happened--mistakes can happen in any business and we are human. It's the lack of communication, urgency, accountability, and follow-through afterward. As a fellow small business owner, I believe how you respond when something goes wrong says everything. I simply cannot imagine going into someone's home, destroying it, and not saying a word. This situation has delayed preparing my home for sale and has required countless hours coordinating insurance, restoration, and repairs for damage that occurred during what should have been a routine plumbing visit. Based on my experience, I cannot recommend Apex Plumbing. I hope no one else ever has to deal with this.

I would give more stars if I could. Chris is the ultimate gentleman…read more Explains his work in detail. We have received quality work for yrs. We find Chris dependable, (cleans up when finished, would never know he was there). We had clogged drains on a weekend right after my husband had heart surgery and Chris came on a Sunday morning. Quick, efficient, pleasant. We would welcome Chris anytime and have felt very fortunate to have him as our plumber for over 25yrs. Kathy and Warren

I was far away in upstate NY getting my mom's home ready for sale after her passing. When I got…read morethere, several repairs needed to be made to the toilets, boiler, and drains. A relative recommended quest plumbing and heating. Christian and Dan arrived quickly and had everything up in running in an amazing amount of time. They really helped me out 3000 miles from home. They were super professional and very friendly. I would recommend them to anyone without hesitation.

Very happy to find a small family-owned plumbing shop that isn't private equity-owned. I called…read morethem to detect and fix a large-ish leak, and it turned out to be a toilet (as I sort of expected). I had a complete rebuild of the toilet for reasonable cost and a free return visit to tune up the work. Will be calling this shop again.

In our experience this guy was unprofessional. He never responded to our phone message but did…read morereach out when we emailed him through the website. He came out for the free estimate but then was super flaky about scheduling a time for our project. After a week or so he contacted us the night before to say he could come at 8am the next day. When we weren't able to make that happen we set up an appointment for 8am the following day. He texted the next day to say an emergency came up and we would have to reschedule. He then texted the morning of the cancelled appointment day to say he could come that afternoon. When that was not convenient for us he said it didn't seem like we were going to "gel" on this project and he would pass on it. Not sure why it was so difficult for him to schedule a firm time for our project. We were pretty flexible for weekdays and very flexible on time, just needed more than a few hours heads up.

I had asked my plumber Chris Collins (excellent plumber) to come check to see that my sump pump was…read morein working order -- time for preventive maintenance. Having just done some laundry I picked up a sewer odor -- he didn't initially catch it but then going to the sewage pipes said I might have a small blockage and recommend I call Vadney's. After he left I gave them a ring. It was picked up immediately and the dispatcher sent two guys over immediately. (They are based in Delmar, so it was quick.) Two very nice guys -- patient with my dog. They went downstairs and quickly diagnosed the issue and were careful to call me down into the basement to check what they were doing and then explained the cleaning operation. They were in and out of here in ~ 35 minutes. It was good I called, as the issue was a build up of food grease and soap scum that had solidified and needed to be broken up and flushed out -- it wasn't an immediate problem but I averted a problem not far around the corner. Very friendly, polite. patient and anxious that I understood exactly what they were doing -- major points for directness and honesty. I am very impressed and it's great to know that they are in Delmar.

I was having a backup issue at my home and everyone recommended Vadney's. I called, gave my…read moreinformation and he came over an hour before expected. Called me ahead of time to let me know. Much appreciated during an emergency! They did what they could from the outside, told me what the problem was and that I would need someone else, unfortunately. They did buy me time. Knowledgeable, friendly, thorough, patient with explaining the real problem so I wouldn't get ripped off. Would highly recommend them and will use them in the future for all my septic services. Also very reasonable rates.

EXCELLENT SERVICE! Top marks for Eddie - be sure to request him when you call. Polite, hard working…read moreand very skilled. I don't hand out 5 stars lightly, and I have only used this company for a smaller plumbing job, but the service was TOP TIER. They responded very quickly through Yelp, someone came by to inspect the issue within the hour - a leaky shower head that two other plumbers had shined me on about for over 5 months - after Eddie came for the inspection he went gave a flat rate quote and went out to get the replacement piece and returned quickly to complete the job. So happy to have a company locally I can trust to be responsive and professional - will definitely recommend and call again. Zachary M.

It was the eve of Thanksgiving and I noticed that a hose that leads to my basement was leaking and…read moreleaving water damage. I requested a quote and KGC immediately responded and were able to stop by that same day. Alfredo was the technician who came over and he was quickly able to diagnose the issue, pick up the part from Home Depot, and installed it all that same day. The price at the end of the day was very reasonable. Alfredo was friendly, professional, and efficient. I'm definitely going to keep KGC in mind for future home repairs.

This review is a year after my last one to follow up on the back fill of the orangeberg pipe…read morereplacement. I noticed a hole at the base of my foundation. I called thinking it was a sink hole/void that was outside of the earth settling. Wendling came out next day and dug out the hole a bit to assess that there was no concern and provided more dirt filling in the hole. Since then no issues and at no charge. Wendling stands by their work and is friendly and willing to prioritize the customer even on the smallest asks. Do business with this company and don't look back.

Our washing machine drain flooded into the basement. They were here promptly and the problem was…read morefixed quickly and professionally. And reasonably priced.

I had a New Electric Hot Water heater installed today. Dani and Justin were consummate…read moreprofessionals. When you call Empire plumbing you get a live person. You are told a time and date for an estimate. They stay in touch by text if there are changes. On the day they are to arrive they remind you of the appointment. They are clean and neat in their work and willing to answer all your questions. I cannot say enough good things about this company and their Technicians.

Has empire plumbing come out to install a kitchen faucet. They quoted me a "task based price" of…read more$462 in labor for what I expected was less than an hours work. They then tried to charge me a $100 "Diagnostic Fee" I subsequently contracted the work with Final Look Contracting. They did the work in 25 minutes and charged me $199. I had wanted to use a hometown company but their price was awful. Avoid them if you can.

I have used this company twice for emergency plumbing issues at my home. They always reply…read moreimmediately and all the service people are exceptionally polite and kind. They have been professional and quick to resolve our issues and provide tips for maintenance.

Was charged 800 dollars to fix a leaky toilet and a pipe to the hose that HE BROKE IN THE FIRST…read morePLACE. Yes he fixed the water leak. That's why I'll give two stars. But otherwise, 800 dollars for less than two hours of service over two different visits. 100% feel taken advantage of because there were no men is the house to know otherwise. And HE WAS LATE BOTH TIMES.