Septic backup on a Friday morning, so an emergency. Called, talked to a human who set up a visit between 2 and 4 that day. It is now almost 10 AM on SATURDAY, and after I left two messages last evening, still no one has reached out with any information at all. Would post zero stars if that was allowed. UPDATE - Jay called this (Saturday) morning soon after the review was posted (I don't think that was why, but who knows?), came by noon, was excellent at getting the problem fixed and apologized about our Friday experience. I'm popping the rating up from the initial zero to 4 (but they really need to get some of their act together). read more

NIGHTMARY EXPERIENCE: Last Thursday I hired Apex Plumbing to remove a small plastic bottle that had accidentally been flushed down my toilet. They were unable to come that evening, so they sent a technician the following day while I was working out of town. A friend let Jared into my home. When I returned home four hours later, I discovered that my bathroom had flooded. Dirty water had spread into my hallway, down the stairs, and into the kitchen ceiling below. The toilet had been scratched, the handle was broken, the bathtub caulk had been damaged, my shower curtain and bathroom contents had been soaked, and the toilet still would not flush properly without manually operating the tank. When I turned on the kitchen ceiling light, water came out of the light fixture, so I immediately shut off the breaker. I contacted Apex that evening and again Saturday and spoke with the owners, Jim + Holly. They sent another technician to clean up what he could, but the damage clearly required professional water mitigation, not just surface cleaning. After he left, my licensed plumber nephew inspected the toilet and found it was leaking and he repaired it. By Monday, my carpet was still wet and I still had no clear plan from Apex. To prevent further damage, I hired an independent restoration company. Their inspection found active moisture in my kitchen ceiling, and they immediately began mitigation with industrial dehumidifiers. The damaged carpet was removed, the area was sanitized, and part of my kitchen ceiling had to be opened because it remained wet. When I informed Apex and requested their liability insurance information, I was told they had planned to "get a guy over there tomorrow or something" for restoration and carpet cleaning. By that point, several days had already passed, my carpet remained soaked, and I had already taken steps to prevent further damage because I had not received a timely plan or follow-up or insurance info. What disappoints me most is not that a mistake happened--mistakes can happen in any business and we are human. It's the lack of communication, urgency, accountability, and follow-through afterward. As a fellow small business owner, I believe how you respond when something goes wrong says everything. I simply cannot imagine going into someone's home, destroying it, and not saying a word. This situation has delayed preparing my home for sale and has required countless hours coordinating insurance, restoration, and repairs for damage that occurred during what should have been a routine plumbing visit. Based on my experience, I cannot recommend Apex Plumbing. I hope no one else ever has to deal with this. read more

Budget Sewer & Drain - Carpet soaked with contaminated water - Plumbing Near Me - Latham, New York

I called with a main line issue. Apex came , made and left mess in bathroom, damaging door. They did Clean-out mainline with power snake. Issue re-occurred couple days later, and they came back under warranty, (N0-charge 2nd visit)and re-snake the line. Line remained clear for few days and then clog occurred once again. They came third time (charging me for another visit) re-snaked mainline and remained clear 2-3 days. Each visit, I was asking what is the cause, the technician was essentially uncertain but assured me was ok, at conclusion of each visit. No camera placed in line to diagnose. (They Said they didn't have with them- and if did have/use, would be several hundred dollar extra charge). When issue re-occurred for fourth time within 10 days, I finally wised-up and contacted another plumbing firm, who came out that same day, diagnosed issue (used camera) and cleared blockage that same day and performed needed repair the following day, digging and replacing trap in line. In nutshell, if all you need is snake job, Apex is capable to do this However, when I needed correct issue diagnosis and repair, they were of no help. Actually, They compounded the problem and home damage from excessive main line backups by not diagnosing and correcting the issue. read more

Andree returned my Emergency call quickly @ 5 AM. We had two broken sump pumps and a partially flooded basement. He arrived within an hour and had us up and running within 45 minutes of arrival. He's such a pleasant and positive person with a great attitude and skillful plumbing abilities. Ask for Andree. You'll be very pleased. (Our first experience with this company.) read more

Our situation was not an "emergency," but when the wife expresses her concern several times within a week about a drip spot from the sewer main increasing from dime size to quarter size over the last year or so, there is only one solution. A search on Yelp did not provide much help. Companies were either not rated or not local. So I picked the closest one, in spite of the one negative review written 2 years ago on an identically named business. (NOTE: this business is actually named Apex Sewer & Drain Cleaning Inc.) On the positive side, a filtered review written 6 months ago is much closer to my own experience. The call for service was nicely handled, the woman asked me to describe my problem and when would be convenient for them to come. I replied either "that afternoon, tomorrow morning or the following day." She said they could send a serviceman tomorrow morning between 8:30 and 10 am. A little after 10 am on the appointment day, I received a phone call that the serviceman was running late because the appointment before mine had decided they wanted a new garbage disposal installed. A little after 11:30 am I received a call from the serviceman indicating his GPS informed him he would be arriving within 15 minutes. He did. The serviceman was professional, friendly and clean (at least for now). When he was unable to reuse, let alone unscrew, the existing cleanout plugs on the trap and sewer main, he told me the cost (about $45) to replace them. With my approval he then went about his job to cut them out. Looking inside the trap and main sewer line we saw the build up of 35 years of "grease" and 3 years of flushable cat litter. He advised me that "flushable" litter is not really flushable. Placing down a tarp and newspapers, he was careful to avoid any mess as he proceeded to clear the trap and 85 feet of the main line from the house out to the street. He cleaned up after his work and I was only left with airing out the house after the sewer line had been open for a good 2 hours during his work. Final cost before sales tax was $250 for his work and $50 for the 3 cleanout plugs. I was pleased with both the service and price and would not hesitate to recommend Apex to others. My receipt indicates I have a prorated guarantee for 30 "Days/Months" - they probably mean "Days." Thank you Kenny for a job well done. read more

We had a major plumbing issue, involving a heavily blocked sewer line. Ray was fantastic, and so incredibly hard working. Even though it took two days and several trips to get the equipment he needed (first a snake, then the water blaster), he kept at it till the clog was finally removed. We also had Matt and Adam Porcaro, whose parents own the business, here as well. Ray suggested a maintenance plan, which I am definitely going to sign up for. The cost of fixing the sewer pipe was very reasonable. Between excellent, diligent, and prompt service, and reasonable prices, I would highly recommend APEX! read more

Cleaned inside lines: Fine Diagnosed correctly low flow issue: Fine Price: $270 seems industry average Damaged pumbing: Obviously broke integral part of the system. Knowingly left the piece system broken and exposed. Had to be called back the next day and prompted to replace the part they broke and fix the system up to code. Unacceptable. Wouldn't use again read more

I use Apex for my businesses and my home as well. They are extremely reliable. When you need this service it's usually an emergency and they have been incredibly responsive and understanding in my worst moments of a plumbing emergency read more

Can't believe I forgot to review this business. They were great! In January, our basement flooded and it was horrible - of course it happened on a Sunday and we got home at like, 11 and had work the next day. Nothing like adulting! Apex came right away and Bruce was super patient and knowledgeable. The experience was not great, but they were a help to the situation rather than a hindrance. Fairly priced as well! read more

Since I bought my house in the summer of 2021, I've called them twice for plumbing issues. Both times the service person was great! Friendly, thorough, and informative. They took the time to explain everything clearly and offer advice to help prevent future problems. I highly recommend them. read more

My wife and I moved into a new home this past year and quickly noticed that the kitchen sink would drain slower than it probably should. In addition, whenever we ran a load of wash, the sink would fill up and again take its time going down. Within the past week the problem had exacerbated itself with water backing up in the sink and refusing to drain. I knew this day was coming and was dreading it, but I was forced to call a plumber. I did some googling and found Apex. The reviews seemed decent, they were nearby, and they were open on Weekends, which is helpful because my issue was on a Saturday. They had a ton of calls on the day I contacted them but they were still able to come by even at 7:30 at night. Got a call from Richard with a good 45 minute notice. He arrived promptly on time and was extremely courteous. I explained the issue I'd been having and he pulled out the heavy duty snake and started feeding it into the drain line. Within 15 minutes he was able to pull back the line and free an extraordinary amount of black goopy buildup in addition to a cloth that must have been there from the previous owners. Needless to say, that did the trick. We ran some hot water to flush the drain and got that sweet looking whirlpool as the water went down swiftly and cleanly. I even ran the washing machine to see if I'd get backup from that and got nothing. I'm over the moon. Richard was terrific and the price was very reasonable. I'd definitely call these guys again. read more

Thanks to my potty training 2 year old who flushed a whole roll of toilet paper, his dirty underwear and a few other things; our sewer backed up on a Saturday evening this Memorial Day weekend. After a few calls ( nobody was available) somebody recommended Apex. Quick call back and help was on the way. Our plumber was friendly, explained what he was doing and cleaned up after his work. Considering it was Saturday on a holiday weekend ( he arrived at 7:30 pm) the price was very reasonable. I will definitely keep their number handy and spread their name. THANK YOU APEX! read more

Wow... Saturday pipe disaster at my house..quick call to Apex....immediate call back from a wonderful young man who was at my house within an hour. He quickly and neatly and successfully corrected my issue all the while being pleasant respectful and professional. I hope to never need Apex again but if anyone in the Capital District does look no further!!! read more

I am freaked out excited!! I called Apex Sewer & Drain around 3:00 today. They picked up the phone immediately, which shocked me! The administrator who answered was so nice! Very professional, but so nice! She was upfront and didn't try to hide and costs. She said she could send someone on an emergency appointment... They don't charge for service calls, unlike literally everyplace else!!! She gave me an estimate, but said someone could come straight away. I said: send him! 20 minutes later I had the best service provider ever! Kind, understanding, didn't rush. Let me ask questions. He was more than professional, he was polite! When he was finished my bill came in under the estimate! Everyone will agree MOsT companies would not have been so honest! He's my little dogs best friend now, he wanted to help with the snaking! You will not be regretful if you use this company! I want to thank you for taking a huge amount of stress off of me today! Thank you Kenny! ( I always get names wrong ‍) And yea we openly discussed COVId concerns without negativity! read more

Apex was able to come out quickly when we needed a plumbing fix. Nick was friendly and efficient. Will definitely use them again!

If I could give zero stars for this review, I certainly would. We scheduled time for Apex to examine the home sewer system with a camera as part of our inspection prior to buying a home. Not only did they not explain that the time given was a "window," and not an appointment, but were rude and abrasive when I called to find out when the plumber would arrive. I was promised at that point that the plumber, or a dispatcher, would call me back very soon, to advise when the plumber would arrive. The "time window" was from 3 PM to 5 PM. At 4:50 PM, I called the company and was told that the plumber was running late, and would not showing up today, at all. Unbelievably horrible service and attitude. If you can, I recommend that you absolutely steer clear of this company. read more

I want to thank Matt for his FANTASTIC work. He took care of the clog in my tub and sink, and also fixed a leaking pipe for me. He is a true professional. Strong as hell, committed to fixing the issue, and yet polite as can be with excellent social skills. Excellent, excellent. (This is not my real name...perhaps you know who I am, Matt. You did work for me July 19th). Thank you for the excellent work! I'm sticking with this company for all plumbing issues, for sure. read more

Our sewer line was 40 years old and had humongous root ball in it that was blocking 2/3 of pipe! Apex came tried to clear it and then used camera to locate it upon check of entire length of 52ft. Decided time for pc instead of clay pipe! They arrived at 9 am and completed it by 2pm! Perfect job! Cost very reasonable!! read more

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Well Xmas eve night after about 30 people left we had backed up main drain, called several company's all could not come out till Friday called apex at 930 pm they answered phone right away and had a tech out at home first thing Xmas day 700 am Mark very professional got job done quick and cleaned up nice. Highly recommend them. read more

Apex worked on a friend's, neighbors drain back in late 2017 or early 2018 in downtown Albany. They made quite the mess, not resetting pavers in sidewalk and back-filling the excavation with the large broken concrete slabs that had been the sidewalk and a wet slurry of soaked clay and dirt, They never tamped and then the concrete they poured on top immediately sank a couple of inches causing an unsafe sidewalk in front of my friends house. The worst part of this fiasco though, has just been identified as my friend's plumbing started backing up some time ago after his rental apartment became occupied and an attempt to snake the sewer pipe led to clay coming back on the cutter head. This in turn led to a "quality professional company" re-excavating the sidewalk in order to repair my friends drain pipes. The results were astounding as It was clear to see that Apex had removed a part the 6" clay sewer and also the 6" 'Y' connecting both property's sewer pipes (my friends and the neighbors) where they met approximately 8 feet out under the sidewalk Apex then reconnected just my friend's neighbors soil pipe to the main sewer via the remaining 6" clay pipe and simply left my friends pipe to discharge into the dirt with no way of getting into the main sewer whatsoever. It has been discharging into the dirt for the last 3 to 4 years read more

Quick response from owner and service plumber Andre. Saturday was a miserable snowy rainy day but Andre was amazing. Professional and courteous. Explained the problem and went right to work unclogging sewer plug from disposable wipes. That by the way are not disposable. We have used Apex in the past and the quality has remained as good today as it was 20 years ago. Especially patient with my husband who was trying to help him. Thanks Andre and Jim for the fast service with a quick outcome. Reasonable for what needed to be done. House is smelling nice again. Very careful to minimize any damage while fixing the clog. Kk read more

The Young man who came was wonderful it was a big clog he worked and worked and worked and then when he left everything was spotless I would have them again and again if I needed them plus the fact that he was very pleasant read more

Just a great service. On PRESIDENTS DAY no less.... Anthony was here at 1200- showed him my issue, he had it figured out in 15 minutes. Cleaned out 50 year old trap filled with hair and conditioner. He ensured all my drains worked properly before leaving. No muss no fuss and now I can get back to my normal routine.. Many thanks Apex! read more

I had APEX come over twice to fix my toilet clog. $405 later and my toilets are not fixed. The problem has nothing to do with the toilets. The problem is my vent pipe is not putting enough pressure on the flush. Apex knew they would not solve the problem but they took my money anyway. read more

Sump pump not pumping out water fast enough and was getting to point it was coming out on the floor. We called this morning and due to heavy rain last night they were busy but said they would be here by the afternoon. We had the water under control with a portable pump we dropped in and pumped out w/ a hose. Kenny showed up and I explained our concern was the pipes may have been clogged w/ iron ochre. That was exactly the issue, he jetted the lines from the sewer drain to the house and cleaned the pipes and everything was working great after that! After calling Crulisafulli 1.5 years ago about these concerns, they gave us a quote to change out everything (sump pump, our backup sump pump, jetting lines & all new pipes for over $3000). We decided against it and installed our own new pump. APEX was a little over $300 to jet the lines and clean the pipes...never will call anyone other than APEX! So happy with their service, highly recommended and they didn't try to sell us items we didn't need! read more

(1) Never showed up for our appointment (2) I called to reschedule, and they didn't even seem to know who I was, and I had to give them my address, name, and contact info all over again. (3) Never showed up for the rescheduled appointment either. read more

8/25/14 I had a plumber come and without snaking, gave me an estimate of $850 to dig up back yard etc. to find out the problem. A friend recommended Apex, so I got a 2nd opinion from them (I just got a bad vibe from the first guy that came). They came snaked out the pipe. $275 done. I don't remember the guy I spoke with on the phone but they were very nice and helpful and I recommend them. No issues whatsoever and they are honest, which clearly the first person was not. read more

Never again. I put a review about how they did not reply to my follow up calls and it was removed from another website. They did not know the cause of noises coming from my kitchen sink so they decided to not respond. I called Larry from Wolfe Plumbing & Heating who knew the problem immediately and fixed it for good. read more

We had waster back up happen three times in our home we had just bought. Apex came out in two days (we didn't ask for a rush because we both had to work.) the plumber came, saw it was small roots in our service line, cleaned them out and we have not had a problem since. The work was extremely quick and professional. It was more than reasonably priced and we are more than happy. We will be doing business again with them in the future. read more

These guys did a spot dig and repair on my sewer line. As part of the job they stated they would fix the area of the driveway they had to dig up as part of the job "within the week". Its now three weeks, and I can't get anyone to finish the job. Don't pay these guys unless the job is totally complete, because once they are paid, they could care less if the job is done or not. read more

I needed help and Apex delivered! I went over the Yelp reviews of plumbing services near me. Apex had a number of reviews and they felt like they were written by people like me. So I called in the afternoon and although they said they could get someone to me later that day I chose the next day when they could give me the two hour time window I wanted. They promised to call a half hour before arriving...& they did that along with arriving in the two hour time window they promised. I'm always a little uncomfortable with repairmen- don't know if it's because I'm usually alone when they arrive- or because I'm dreading how big the repair might be. Regardless,two repairmen arrived fromApex and both instantly made me feel comfortable. One asked me questions about the problem and then explained what they would do. They did some checking on traps and exterior connections to the house. It turned out that I had a blocked sewer line near where it connected to the house. After using their "magic" rotating blade snake...which destroyed a ball of tree roots...I had a working toilet again! It took them about an hour. They checked to make sure that everything was working -not just the one toilet. They explained what I should do If more problems developed. My total cost was$270.- money well spent! I will go with Apex anytime I run into a plumbing problem. read more

I'm not one to review companies for better or for worse on Yelp or other review sites, however I my most recent experience with Apex Plumbing merited a review. On Saturday, February 6 our upstairs shower stopped draining and on Sunday, February 7 the main 4 inch sewer pipe somehow became blocked resulting in water pouring out of our downstairs toilet as the washing machine was running. So, we're in a situation on Superbowl Sunday wherein we literally cannot even flush a toilet as it would cause a flood in the basement. My wife and two sons were 5 minutes away from getting a hotel room for the night. I called my uncle who is a contractor who said he always uses Apex when he needs a plumber for jobs he's on. Total Hail Mary, I called and spoke to a very cordial and helpful answering service who took my information and said someone would get back to me. Within minutes a representative from Apex called me back. I explained to him the problem and he said he could come over between 4pm and 6pm. At my wits end I agreed knowing I had no other options. Kenny showed up at 5pm after he called ahead to make sure we were still at the house. I again explained the problem to him as we went into the basement. He assessed the situation quickly and explained we would have to remove a section of the pipe since the clean out was almost completely inaccessible. He removed the section explaining what he was doing the entire time. I helped him remove the washing machine from the laundry room so he could fit an enormous 100ft drain cleaning machine. He snaked the entire length of the coil into the drain pipe all the while taking calls about other jobs that were being added to his docket for when he was done at our house. It turned out to be roots in the pipe along with general buildup which Kenny was able to remedy in about 30 minutes. After getting the drain cleaning machine back to his van and moving the washing machine back, Kenny unclogged out upstairs shower in about 15 seconds with a Rothenberger drain cleaner. Turned out to be rust and sand in the pipes. He wrote us up an invoice and we paid quickly so he could get on his way. We tried to offer him something to eat for the road, but he respectfully declined. We have had very little experience with plumbers since we purchased our home 20 years ago, but I can say that Kenny was extremely competent, thorough, respectful and conversational during his time at our home. It turns out that he was even friends with some of my cousins. Small world. Bottom line is that we are thankful for Kenny's hard work and ability to solve our problem with efficiency and expediency. He is an excellent representative of Apex and should be commended for his professionalism and talents. read more

APEX IS THE BEST!!! They provide friendly and efficient service! We called one of their competitors first who were going to rob us blind. Luckily, someone recommended Apex which saved us thousands of dollars. They treat you like family and do a great job. One visit and our clogged/cracked sewer line was repaired. No follow up visits required. They do not try to sell you what you do not need. In regards to the repair to the driveway they went above and beyond getting us hooked up with someone who was reasonable. Also, they were up front and stated the repair would be our responsibility.No hidden fees or charges and EXCELLENT WORK. read more

ONE WORD: THIEVES!! I would NOT RECOMMEND this company to come clean your sewer line at all!! I had a clogged line and called them and asked for them to bring the camera to see what was trapped in my main line. They didn't bring the camera, but brought a snake to try and snake it. They said there was a ton of dirt, so it looked like a collapsed line. The next day they brought the camera, but couldn't see anything because there was water in the line. So they said they would come the next day with a big custom jet truck...they assured me that if there was anything in the lines (roots, dirt, etc) this would "blast it out". Well this big amazing truck couldn't get through it. So they stuck a camera in again and couldn't see anything because it was clogged, but ended up putting a flag on my front lawn where the clog was. So we decided to do the work ourselves (my father in law is a master plumber - just hasn't done service plumbing in 20 years, so he doesn't have the camera or power snake anylonger). Well we dug up where the flag was and found nothing in the pipe there, but snaked and found a clog about 6 feet away. Turns out that the clog was roots growing through a joint in the original pipe. We cut them out and replaced the pipe. If Apex did their job the right way I wouldn't have had to dig up my entire front yard for nothing!! MORAL OF THE STORY: UNLESS YOU HAVE A MINOR CLOG OR ARE LOOKING TO THROW $600 DOWN THE DRAIN FOR NO SOLUTION THEN DO NOT CALL APEX!! HORRIBLE!! read more

Have had apex to clean drains and to scope with a camera to see if there was a problem. Commercial applications. Great work both times. Felt it was cost effective read more

Apex has come to my home for plumbing problems on weekends, at no extra charge. They are always prompt, clean, friendly and straight forward. I never feel like they are trying to sell me things or services I don't need. They explain everything so I can understand and understand what needs to be done. We recently dealt with Rob who came to fix a clog in our mainline - he was here on Saturday AND first thing Sunday morning to handle it in the best way possible. Additionally, he recommended some work to be done to prevent and help this from being an issue in the future. Anthony showed up with an excavator that Wednesday and his work was fantastic. Even though he had to work directly over our landscaping, he moved the plants, and replaced them and made everything look like nothing ever happened. He made sure our grass was protected and the front of my house, where the work was completed, still looks beautiful. Both technicians always called me by name, greeted me and my husband, and kept us up to date on their progress, all of which I really appreciated. I cannot say enough good about this company and I will be calling them and using them for any plumbing issues we encounter and additionally ongoing maintenance, and recommend them with no reservations. read more