If I could give zero stars, I would.
I have been a loyal customer at this salon for nearly two years, which makes this experience even more upsetting.
I was running late for my appointment and called ahead to let them know. The owner answered and spoke to me in an aggressive, threatening tone, warning that if this happens next time , I would not be allowed to return. Since I have rescheduled or canceled appointments or been late in the past, I understand their policy and accept that if this were to happen again, there may be consequences. I apologized and assured her it would not happen again.
When I arrived, the situation escalated unnecessarily. The owner immediately began yelling at me in front of other customers, continuing the lecture that had already taken place over the phone. I apologized multiple times and calmly explained that I did not want negative energy during my appointment. Despite this, she continued yelling.
I finally told her that her behavior was inappropriate, that I was still a paying customer, and that the situation was affecting me emotionally. Her response was to say, "I don't care about you--fuck you." This was said directly to me and is recorded on my phone.
I repeatedly asked her to apologize for swearing at me. She refused, stating it was her salon and that if I wanted my nails done, I should sit down. At that point, her behavior felt intimidating and close to becoming physical. I asked her to back away, and she refused.
During this confrontation, the nail technician who was supposed to work on me became visibly unwell and had to be helped, which was deeply concerning. No one--customers or staff--should be subjected to this kind of hostile environment.
This behaviour was rude, unprofessional, and unacceptable. The staff deserve a safer, more respectful workplace, and customers deserve basic decency. I am extremely disappointed, as I had enjoyed coming here until this incident. I left shaken and distressed and will not be returning.
To be clear: I acknowledge that I have rescheduled or canceled appointments in the past, and I fully accept whatever consequences the salon chooses to enforce if this were to happen again. However, no policy justifies being verbally abused or treated with hostility.
The owner's behaviour suggests serious anger management issues and an inability to control her emotions in a professional setting.
This experience showed a complete lack of professionalism and leadership. I am disgusted by how this situation was handled. read more