First time at this T Mobile location on Route 83 and St Charles road. Needed to add a service to my…read moreplan and the gentleman checked my drivers license to verify who I was. In five minutes he modified my plan and I was out the door.

My mom went to get a new phone last week. She later received an email that she left a review for…read moreangel. Which she did NOT! My mom trusted him with her phone and he used it to leave a review for himself. Today we went to the location and spoke to the manager Jasmine. Her response was "I'll have a talk with him. Angel likes his Google reviews". No apology, no empathy, and when I asked her what she was going to do to rectify the situation for my mom she responded with an attitude, "what would you like me to do? I can help change your Google password". We told her she could have at least apologized in which her response was a condescending I'm sorry but what else do you want me to do? In what world would I have mom trust her with her phone again? Honestly it's more upsetting of how the manager jasmine responded to the whole situation. I attached the fake review attached to my mom's name and email.

Ok generally I don't like most Verizon stores but I came in here this past Saturday and was quite…read moreimpressed. The rep was extremely helpful. He helped me get the phone I wanted at a price to my liking. I had strong reserves against the edge program at one point. I saw it as another Verizon scheme. This rep talked me into the edge program, got me a note 4 for 150 wit a ton of accessories that would've cost me over wat I paid & my bill is only going up $10 with full insurance. Walked out of a Verizon store happy for once.

I just Spent nearly 30 minutes sitting down waiting for a simple answer, until I decided to walk…read moreout. I don't understand why no one could have just asked their coworkers simple question of " Does Verizon pay off phone balance from Total Wireless Prepaid service"? I sat waited for a simple question, deciding to switch to actual Verizon.

I no longer go to the authorized AT&T (corporate) store on 22nd Street (Oakbrook), because I am…read morein/out in less than 30 minutes when I visit this AT&T franchise on York/North (Elmhurst). It takes longer to get a manicure than to purchase or upgrade my mobile phone and services. They have more variety of phones, cases, and peripherals. The best part are the sales reps, support staff, and customers. Can't really tell who manages the store, because all sales reps are on point, providing authentic advice on all products. When you visit, ask for Angie to assist you. She is great! As always, I enter store fearful of getting ripped off, but she was knowledgeable, logical, forward thinking, and so nice. I ended up purchasing more than iPhone, because everything (iPad, headphones, watches, cases, etc.) are on sale. If you dislike long wait, too many "managers" trying to convince you to preorder phones with a forthcoming 6-month release date, or any of these crazy snake charmer tactics, just visit Angie at the store on North/York.

Desiree was amazing!!! I've been struggling to get verification codes sent to my phone for years!!!…read moreShe called a number and was able to fix it in less than 10 minutes. What a relief!!! While she was helping me, she also answered no less than 3 phone calls to assist them (while still working on her task for me) and then helped a woman quickly finish up her transfer (not missing a beat when she would be asked questions on the phone about my situation). She did the work of 5 employees and was able to quickly figure out this issue I've had for years. So glad I found her and this store!

The back glass on my IPhone 13 pro max broke I started calling around and found a big difference in…read morecost and also in how quickly it could be repaired. It is my only phone, so I needed the repair as quick as could be. One shop I called told me they would have to order the part and it would be one week (really? just say you don't know how). But Tech Repair Plus told me they had the part and the process would take 2 hours. Done! Now my brother dropped his drill on my phone and broke it again! I didn't think twice and called Tech repair Plus and drove over. It is easy to find on St. Charles road, but I needed to park a bit away. I hope I will not break my glass again, but if I do, this is where I will go.

Quick turn around. Diagnosed same day and repaired fully by the next morning. The guy was…read moreknowledgeable, professional, and kind. Fair pricing. Also had phone cases and power cords for computers. I would definitely return.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

Went there to get my phone fix . And after done i just realized my phone battery is gone bad …read more Before i go there my battery was ok

I was looking to buy an Apple Cinema monitor on Marketplace when I got in touch with them through…read moreMessenger. I didn't know at first they were a business. They were able to answer quickly, and precisely, to my questions, and sent me tons of detailed pictures of the monitor so that I felt reassured on its condition. They told me they were a business, and were able to write me an invoice with the serial number on it, and that it came with a 14 days warranty. Once in the store they showed me the plugging and settings , and gave me a tour of the product. Small store, great service!

This place is awesome , great prices on laptops and phones, easy to communicate and service was top…read morenotch ! Highly recommended!

Jackie A was super nice and helpful when I went in to the bensenville location. I had so many…read morequestions and she was able to help me out perfectly.

they don't know how to anything but just scammed you. they have messed up my number so much times…read moreand when I go ask them about they tell me to go the Apple Store even though they are the one who did this. They can never just say it's their fault. my phone got set up wrong

Don't go here! My neighbor had a bad experience with one of their female technicians. Highly…read moreunprofessional she was displaying gang behavior and had piercings in her face and didn't not even speak professionally. Writing this for a neighbor who is scared of retaliation.

Took my phone in to get the screen replaced. The service was fine but the guy helping me went…read morethrough my camera roll and was looking at my photos. I know this because I made note of the last photo I viewed before dropping it off - after pickup, the "Recently Viewed" folder in my Photos app showed other photos viewed. The manager unfortunately did not care and the guy who serviced it simply denied it, without being able to give me an explanation as to why the other photos would be there. Very creepy and unsettling. Young women, be careful bringing your property here!!

Pleasant, professional and efficient. Accurate in description of the cost and what needed to be…read moredone.

Staff very honest and considerate, never try to rip you off. waiting time and price are all…read moreacceptable.