My mom went to get a new phone last week. She later received an email that she left a review for…read moreangel. Which she did NOT! My mom trusted him with her phone and he used it to leave a review for himself. Today we went to the location and spoke to the manager Jasmine. Her response was "I'll have a talk with him. Angel likes his Google reviews". No apology, no empathy, and when I asked her what she was going to do to rectify the situation for my mom she responded with an attitude, "what would you like me to do? I can help change your Google password". We told her she could have at least apologized in which her response was a condescending I'm sorry but what else do you want me to do? In what world would I have mom trust her with her phone again? Honestly it's more upsetting of how the manager jasmine responded to the whole situation. I attached the fake review attached to my mom's name and email.

This is an authorized T-mobile dealer so unfortunately, will not be up to standards of the actual…read moreT-mobile storefront. The person who helped me added a case, pop-socket and a screen protector at a crazy cost. I never gave permission to when purchasing my iPhone. Terrible. Dishonest. They need to shut this store down and hire new folks.

I just Spent nearly 30 minutes sitting down waiting for a simple answer, until I decided to walk…read moreout. I don't understand why no one could have just asked their coworkers simple question of " Does Verizon pay off phone balance from Total Wireless Prepaid service"? I sat waited for a simple question, deciding to switch to actual Verizon.

SAVE YOUR BREATHE TIME AND ENERGY DO NOT GO HERE…read more Walked out of the store in tears after trying to activate my phone for over an hour with a rude salesperson/worker. He was rushing me the whole time because he has another appt. Complaining about how the store that initiated the switched messed things up so bad he couldn't possibly fix it. Went to the Verizon in Oakbrook they were kind and very patient and resolved my issue in 20 minutes

Desiree was amazing!!! I've been struggling to get verification codes sent to my phone for years!!!…read moreShe called a number and was able to fix it in less than 10 minutes. What a relief!!! While she was helping me, she also answered no less than 3 phone calls to assist them (while still working on her task for me) and then helped a woman quickly finish up her transfer (not missing a beat when she would be asked questions on the phone about my situation). She did the work of 5 employees and was able to quickly figure out this issue I've had for years. So glad I found her and this store!

Attempted to add a line to our family plan. Spent 4+ hours in the store without any help and…read moreinstead wild goose chased and different numbers to call. This was opposed to be easy. Visiting this store only added to our problem.

The customer service axiom of 'People over profits' is a rare find+deserves commendation. I took my…read moreIpad to Eddie after I dropped it and cracked my screen. Rather than price gouge me for bringing in the latest model, he accessed my device+let me know I had a newer, more pricy model that would cost more to me fixed. He then let me know that I had Apple care on my device+would be better off taking it to an apple care facility to get a replacement. That's above+beyond customer service+speaks to the character+integrity of the employee behind the counter. I HIGHLY RECOMMEND this facility.

Quick turn around. Diagnosed same day and repaired fully by the next morning. The guy was…read moreknowledgeable, professional, and kind. Fair pricing. Also had phone cases and power cords for computers. I would definitely return.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!

This place is awesome , great prices on laptops and phones, easy to communicate and service was top…read morenotch ! Highly recommended!

The are knowledgeable and fair . A great place to go to get a previously owned laptop.read more

they don't know how to anything but just scammed you. they have messed up my number so much times…read moreand when I go ask them about they tell me to go the Apple Store even though they are the one who did this. They can never just say it's their fault. my phone got set up wrong

Stay away. For a 2nd time in a few years, they messed up, cost me hundreds and they wouldn't own up…read moreto it, just "There's nothing we can do". Few years back they gave me the stateside international plan, even though I told the guy I'm flying out that same day and I asked him twice if he gave me the correct plan. The mistake resulted in ~$200 charges and fees which they refused to pay, even partially. About 18 months ago I got a phone for my son, and they offered to get an additional line, as a bundle, even though we weren't getting another phone. I purchased insurance for the kid's phone. When my son's screen got cracked a couple of weeks ago, I looked for the insurance to see if I can file a claim and I was extremely surprised to find out that they put the insurance on the EMPTY line, with no equipment. Who'd do that??? I went there, asked them to fix it and move it to the line with the equipment, and they told me they did. I guess, I jinxed it, as a few hours later my son dropped his phone in water and destroyed it. I tried to file a claim online, but I didn't see the insurance neither on the empty, not on my son's line. I went to the store again, talked to the same girl and she assured me that she moved it and to wait another day or two, as it may take time to reflect on the account. I waited a couple of days and as I didn't see it still, I called T-Mobile. Thye told me that instead on my son's line (that was basically the same number, difference only in the last digit) they moved it to my line and there's nothing they can do, as the line I needed and paid insurance for, had never had it, so I'm out of luck. I went back to the store, where I was told that they can't help me. No apology, no credit, nothing. So, they cost me ~$480 in loss, so far, plus whatever I have to pay for a new phone, so a good $1,000+ because of THEIR negligence. I'm not going back there and advise you to do the same.

Don't go here! My neighbor had a bad experience with one of their female technicians. Highly…read moreunprofessional she was displaying gang behavior and had piercings in her face and didn't not even speak professionally. Writing this for a neighbor who is scared of retaliation.

Took my phone in to get the screen replaced. The service was fine but the guy helping me went…read morethrough my camera roll and was looking at my photos. I know this because I made note of the last photo I viewed before dropping it off - after pickup, the "Recently Viewed" folder in my Photos app showed other photos viewed. The manager unfortunately did not care and the guy who serviced it simply denied it, without being able to give me an explanation as to why the other photos would be there. Very creepy and unsettling. Young women, be careful bringing your property here!!

Staff very honest and considerate, never try to rip you off. waiting time and price are all…read moreacceptable.

Best prices around, and I tried to research a good deal before I made a decision (unfortunately…read moreBatteries Plus was my bad first decision- don't go there whatever you do!) The guy who helped me here was fast, kind, and informative. I'm coming back here when I inevitably shatter my phone screen again.