they don't know how to anything but just scammed you. they have messed up my number so much times and when I go ask them about they tell me to go the Apple Store even though they are the one who did this. They can never just say it's their fault. my phone got set up wrong read more

Stay away. For a 2nd time in a few years, they messed up, cost me hundreds and they wouldn't own up to it, just "There's nothing we can do". Few years back they gave me the stateside international plan, even though I told the guy I'm flying out that same day and I asked him twice if he gave me the correct plan. The mistake resulted in ~$200 charges and fees which they refused to pay, even partially. About 18 months ago I got a phone for my son, and they offered to get an additional line, as a bundle, even though we weren't getting another phone. I purchased insurance for the kid's phone. When my son's screen got cracked a couple of weeks ago, I looked for the insurance to see if I can file a claim and I was extremely surprised to find out that they put the insurance on the EMPTY line, with no equipment. Who'd do that??? I went there, asked them to fix it and move it to the line with the equipment, and they told me they did. I guess, I jinxed it, as a few hours later my son dropped his phone in water and destroyed it. I tried to file a claim online, but I didn't see the insurance neither on the empty, not on my son's line. I went to the store again, talked to the same girl and she assured me that she moved it and to wait another day or two, as it may take time to reflect on the account. I waited a couple of days and as I didn't see it still, I called T-Mobile. Thye told me that instead on my son's line (that was basically the same number, difference only in the last digit) they moved it to my line and there's nothing they can do, as the line I needed and paid insurance for, had never had it, so I'm out of luck. I went back to the store, where I was told that they can't help me. No apology, no credit, nothing. So, they cost me ~$480 in loss, so far, plus whatever I have to pay for a new phone, so a good $1,000+ because of THEIR negligence. I'm not going back there and advise you to do the same. read more

I had a good experience every time I've been at this location. Sometimes they are busy and the wait can be long but that's to be expected at a phone store. Some things take a while to service properly. Overall I like T-Mobile. I've been a customer since they were not one of the big 3. Who knew they'd get this huge. Go pink! read more

The first time I went in, Jackie helped me get signed up for service and was very helpful. She didn't seem as happy to help when I called the next day to ask a question but I didn't think much of it. Sadly, I went in 2 more times with my family to have our lines ported and was treated like an annoyance. Now that we had signed up, it was as though we were just bothering them. The girl porting my son and husband's phone was in such a hurry to get rid of us (and rude as she did it) put the wrong number in for my husband line which led to issues I still have in my online account and had no idea what she was doing with my son's IPhone port. He ended up having to show her what she was doing wrong. What's worse and quite unprofessional is when the employees say negative things about customers that other customers can hear. read more

I had a 4 o'clock appointment today & arrived about 45 minutes early. I checked in and understood that the people who arrived before me were obviously ahead of me. As it got closer to 4 PM, new people continued to enter the store & were taken care of before me. When I asked why, I was told because my appointment wasn't till 4 PM. I asked numerous times that "wouldn't I have been taken care of by now if I didn't tell you I had an appointment?" They danced around the answer and told me how valuable my time was. When I finally got the answer, I was told no, my appointment is at 4 PM. I could've lived with that, had I been told that when I arrived 45 minutes before, but wasn't told that. Needless to say, I left and will never return to that location!! read more

Mireya Villegas of the Bensenville, IL. store was very helpful and very knowledgeable.

I walked in here tonight after spending an hour on the phone with customer care. Customer care stated I needed to take my phone to a location to run a diagnostic test. It was 8:30 pm. I understand they close at 9, but they still had ample time to help. As soon as I walked into the door I checked in. I gave my name & stated I'm there for a diagnostic test. Finally, after I have proceeded to wait 45 mins. Guy: have you been helped? Me: No, I'm waiting my turn. Guy: What do you need help with? Me: I need a diagnostic test. Guy: Our machine is down Me: annoyed AF by now says...it would have been nice to know BEFORE I waited 45 mins & now that the other location is closed. Wtf tho for real? I made it very clear for my reason why didn't anyone have the decency to tell me prior to all stores closing for the evening & me wasting my time. You can bet your behind I called to complain. I work in the customer service industry. They went about that completely wrong. read more

Willowbrook, IL location, If I could give the carrier a no star I would. This is has been the worst transition from Sprint to T-Mobile. The sales person Amhid Khan totally screwed me over. Told me everything was going to be taken care of with Sprint not to worry, he got 3 lines + accessories and now I am getting very large bill from Sprint. Now all of sudden T-Mobile cant help me. This is has been going on for more than 2 weeks and I get the run around. I wish I never switched buyer be ware. I had no problems with Sprint other than the cost was much hirer. I am so mad for changing. Horrible horrible experience. You know it sucks that you get taken advantage of and I wish I knew the dos and donts of these couriers so this wouldn't have happened and all I get is I am sorry. UGHH this place SUCKS !!!!! read more

This Tmobile location might very well be the best possible example of what you don't want your business or customer service to ever look like. This particular location has some of the worst customer service I have ever experienced. As I stood there for over 3 hours to purchase phones and have what I thought was having my SIM cards replaced. I watched one gentleman stand for over an hour to pay his bill, employees to busy talking to each other to take care of customers, and a manager who instead of helping his employees came out only to patronize customers. read more

Worst place ever! Don't go in! They guy that was helping me(I didn't catch his name)was nice but the jerk named Daniel kept interrupting us asking personal questions to the guy helping me. Like dude,who gives a shit about you piercing your ears??!! You're clearly a douche bag. Then he answers the phone and puts the person on hold for no reason!!! Even when I left nobody ever took that call. They are horrible. read more

Employees like to have personal conversations in front of customers. In addition, check your account after they are finished they add services without asking such as device protection. read more

I recently switched to T-Mobile for my new cell phone and their T-Vision TV service. Although I'm happy with my cell service, I've had technicians to my home FOUR TIMES to resolve issues with my TV service. First, understand that I have elderly parents living with me, both suffering from Alzheimers. Although I work mostly from home so I can care for them, I frequently have to attend meetings, leaving them alone for several hours at a time. Watching their favorite TV shows normally keeps them calm and mentally stimulated. Since they tend to wander around the house, I keep the TV's on in three rooms. But since my transition to T-Mobile's "T-Vision" service, every time I return home I find them confused, agitated and very upset, for the following reasons: 1. The TV's "time out" at random intervals in the middle of a show. T-Mobile claims these time-outs were intentionally designed into their system to save people from paying excessive charges for going over their data limits. They claim the time-outs are designed to happen automatically after 75 minutes of no activity using the remote, but this is not true. My three TV's time-out completely randomly, anywhere from 20 to 90 minutes, and each TV is different. Imagine trying to train elderly parents with dementia that, in order to resume watching their shows, they have to, first of all, FIND the remote. Then they have to hit three different buttons on the remote (in the proper sequence), to resume watching their show. This is totally unacceptable for a normal person, let alone young children or the elderly! 2. There is a "lag" between each of the 3 TV's as they move from room to room. My previous provider had lags, too, but they were, at most, 2-3 seconds, which was ok. But T-Vision's lags are as long as 6-10 minutes difference! Imagine watching a show in the living room, and then walking into your bedroom, only to find that you're either watching what you just saw 10 minutes ago, or you've missed 10 minutes from the show you were previously watching, just 20 steps away! My 4th T-Mobile technician said this was due to a "defective box," so he exchanged it for a new one. At first, the time lags returned to a normal 2-3 second delay, but a week later, it's the same old story, or even worse! 3. When fast-forwarding a previously-recorded show on the DVR in order to bypass an advertisement, the screen now goes blank so I can't tell when to resume playback. So now I have to navigate blindly, going from fast forward to slow reverse until I find the spot where the show has resumed. This is maddening for me, and totally impossible for my parents to "fix." 4. In addition to the unexpected (and unwanted) "time-outs," the shows frequently "freeze," either with a frozen picture or frozen audio, or sometimes both. These random freezes result in constant error messages saying either "Hang tight!" (I'm not joking here...), or "We apologize for the inconvenience...". After four service visits, the problem continues. 5. Because of the complicated series of button clicks on T-Vision's remote required to watch either live or pre-recorded DVR shows, it's impossible to program a "universal remote" --- even the most advanced remotes like the Harmony 650 or Elite. With my previous provider, I was able to program my Harmony to "Watch TV" or "Watch Netflix," or "Listen to music," with just a single button-press. But T-Mobile's "T-Vision" system makes it impossible to program live or pre-recorded shows on a universal remote. Their standard remote is very "user-unfriendly," and, worse still, they do not offer a back-lit remote for a dark room, the bedroom at night, or the visually impaired. And there are, as yet, no after-market backlighted remotes for T-Vision anywhere on the web... bad planning on T-Mobile's part. 6. I'm both an avid "news freak" and sports fan. During the recent political debates and Mueller hearings, I programmed my "T-Vision" main box to record them while I was away from home. I took the morning off from work to watch the morning session live. It was continually interrupted with those infuriating "We apologize for the interruption" and "Hang Tight" error messages. But then I had to leave for an afternoon appointment, expecting (hoping) to watch the afternoon session when I returned home. When I tried to play the "afternoon" session, I could only retrieve the morning session video --- complete with multiple frozen screens --- but was able to view the last part of the afternoon's sessions, yet only on one of my TV's! Clearly, T-Mobile and it's "T-Vision" division has not done it's homework and rolled out its TV service prematurely, at our expense. I am beyond frustrated and seriously considering going back to Direct TV, where none of these problems existed. read more

Sergio is the manager here and may I need to say more. Talk about customer service that's better than exceptional. Not only will I only shop here because the staff is amazing but they really make you feel like home. Sergio is always able to answer my questions and his store is always clean and staff is professional. They make you laugh and have the cheapest rates plans phones and NO CONTRACTS. Sign up now!!! read more

First time I went there, there was some crazy person running around screaming. The police had to come get her. They were also having some sort of event, but the music was so loud I couldn't even hear what the sales person was telling me, and there was some sort of food there that smelled horrendous. Decided to try them again the other night. We walked in and there were 3 employees and a few customers. Everyone seemed to just be wandering around, so we started looking at phones and waiting for a salesperson. 20 minutes later we see one free up and we try and get his attention. Mind you, we have already decided on the phone by now, all he needs to do is ring it up. He asked if we were on the list. What list? There was no signage stating we needed to sign in...no employee told us to sign in when we got there, even though we made eye contact with all of them! Because we weren't rude enough to interrupt a salesperson while they were with another customer, we didn't know to sign in. The employee (fat guy with greasy curls) got a huge attitude with my husband when he told him he didn't know to sign in. We stormed out of course, because at that point we didn't even trust him to do anything on our account. We went to the one on Irving Park instead and were greeted the moment we walked in and taken care of right away. I will never go to the York/Grand location again. I'll drive hours to another location if I have to lol read more

T mobile in Bensenville is terrible, not friendly. Always a wait, never fast service. Two monitors and both are in Spanish and the signs are all in Spanish, I have no idea what they say am I missing a deal or what. Always loud Spanish music. I live very close to Bensenville T mobile but for now on I will go out of my way to go to the T mobile on Lake st. They want to charge $20 now for a sims card because mine has a issue. I have many problems with T mobile unhappy customer here ! read more

The T-Mobile in willowbrook is always really courteous and knowledgeable, but avoid the one in elmhurst, slow and clueless-they don't follow their sign-in list (on commission??) and when I finally got helped, she didn't even know her own password for their computers!! read more

Every time is waiting at least 20 min, slow people!!! Always even monday morning. Worhest service ever(((

I was a longtime customer of Verizon. I walked in and Lina attended me. She was amazing very friendly and informative and was able to answer all 101 questions I had. The over all staff there was great as well. Great experience for me and my family. read more