Forewarning- This practice gives ZERO grace for missed appointments and charges you $50 for even a…read moresick missed appointment, or a missed appointment because your kid has finals! After the third missed appointment without giving 24 hours notice, you're then charged $200 for a missed visit. I've never had a business treat me like this!

It is very unfortunate that Dr. Tessler is having such an issue with keeping people up at the front…read moredesk. We have been going almost a year and had a great experience, until now. The last few times I have been there, a new employee is training. It seems as if they are more worried about just a body filling the position rather than having a knowledgeable worker. We had a very disrespectful "secretary" call and said we missed an appointment. We had not missed an appointment; they had two appointments in their computer. No big deal, right? Should be able to resolve this with no problem. She continued that in no way could their office be wrong and tried to charge me a $50 fee with still no interest in listening to me and that there must be a mistake, but on my end only. Still, no big deal we can work out miscommunication, right? She then proceeded to accuse me of lying and said, "we have spoken to your son's dad and he confirmed today. You must be divorced or something!" Excuse me?!? My husband called a week ago to update payment information using his debit card and was told to come in on a certain day because that is when the financial gal was there. That had absolutely nothing to do with an appointment. Why on earth would she deem her words appropriate. When we went there to confront the situation, we were met by two ladies sitting at the front desk, while other patients and families were in the waiting room, talking about how rude WE were, and things shouldn't be so difficult. I'm sorry but playing the victim card doesn't work with me. I told her that was me and if you had more to say we can talk in a more appropriate setting. I requested to speak to Dr. Tessler and the "secretary" involved. The resolution we received was Dr. Tessler's husband, whom we have never met and didn't even introduce himself, coming out to see what's going on as she would not speak with us. He gave nothing but excuses for the employee and coddled this employee in the back room asking if she was ok. Dr. Tessler walked in and out of that room several times as well. She had time to check on this rude employee but not time to speak to us and apologize. How this situation was handled speaks volumes to me. There is absolutely no accountability, and an apology goes a long way. If we were not so far in my son's current care we would not be returning for another appointment. Not because of the secretary, I'm sure she will be gone soon, but the way this was handled by Dr. Tessler and her husband.

Dr. Ashley and her team are amazing! They have great bedside manner and quickly build rapport with…read moretheir patients and parents. My son loves going to his appointment because everyone is invested in him as a person and checks in before beginning any procedure. I love seeing a woman of color in position! She is very warm and welcoming. I'm glad we came to The Village Orthodontics!

ZERO stars if I could! Dr Hill is nice but practice has deceptive billing since their 0% interest,…read moreisn't 0% because they actually give a cash pay discount (more info at bottom). His second appointment he had his expander placed and it went great until it was time to make his next appointment. He was supposed to turn for 21 days and come back in 3 weeks for braces and chains, the earliest appointment they had was 7 weeks away! His contract was 18months, at this rate it would take 2.5-3years. So I immediately began looking for another orthodontist to transfer his care. I found another orthodontist around the corner and couldn't be more happy. Turns out he doesn't need braces or chains, he did need a lot more turns than the original 21, and his appliance was loose and was unwinding itself so it is now glued. I cancelled with this office and transferred care, his plan was decreased $2800 and the new office is only going to charge $500 for a retainer at a later point. However when I cancelled no one cared to ask why I had chosen to change care so soon after starting, the office really doesn't care about the patients. I spent the next few weeks trying to get an itemized bill for what they charged me for...turns out there isn't one, they gave me a paper that shows original contract price $4000, discounted to $1200, then a list of all of my payments! No list of ortho's fee, no list price for appliance fee. But when I began looking into bill their 0% interest payment plan ISN'T 0%, they told me my son's care would be $4000 but it was actually $3800 if paid in cash because they have a cash pay discount and then charge 2.87% on the $3800. I would NEVER recommend this practice to anyone!

I highly recommend this dental office. They are very gentle and patient with my 5 year old boy so…read morehe loves going to the dentist!

The staff are friendly and competent, but the paperwork is a *nightmare*. Literally, every time we…read morevisit, I have to fill out every single page all over again, and I cannot understand why. I know it must be a logistical nightmare for the office. It is incredibly frustrating to just continue to repeat myself for pages and pages (many of which ask for duplicate information), particularly considering that it's info I just shared six months ago. I really hope someone in charge can figure out a solution to streamline this process.

beware-scamming customers-recommending services not needed- and basic services more expensive than…read moremost places

Decided to try a new dentist because my old one was scheduling 3 months out for a cleaning. Oak…read moreRiver had appointments within days. Super clean, nice office, INCREDIBLY friendly people. Zero judgment about my long-past-due cleaning (oops!) Rebecca and Javi were my hygenists for cleaning and then a crown and sealants, they were both warm, friendly, made sure I was comfortable. Dr. Golwala was excellent, made sure I understood what she was doing, patiently answered my questions. I am so pleased, and happy to go back.

I visited castle dental today was very please with Justine who cleaned my teeth. Also with the…read morelady at the front desk. The lady that did the xrays was very pleasant too. Someone else was not very kind and people friendly.

these guys absolutely suck. rescheduled me THREE TIMES since January because they lost their…read morehygienist. you'd think they'd find a replacement 5 months later but obviously if no real dentist wants to work here, why would i come here? No flexibility, and everytime THEY call ME they're always so rude. STAY AWAY

Quick show of internet hands, who likes going to the dentist? Exactly, yet when we have something…read morewrong with our mouth, we act as if they're modern day miracle workers who can improve the health of our mouth for no money, right now and everything will be perfect. Do we not realize, these people are key to making kissing our lovers more palatable (bonus if you caught the play on words)? Considering I what I just wrote, I've pondered this dilemma many times. So in essence I'm more apt to cut some slack in these regards. Naturally I had an issue where my crown that I just got a year ago popped off. I called Ideal Dental as they're in network for me and they scheduled me within two days, which made me happy. Next all paperwork was done from my house which made the visit even quicker. Walking in the facility is clean and as welcoming as a dentist office can be. The staff is nice and everyone seems knowledgeable of their jobs. I was naive enough to believe they could just pop my crown back on however Ideal was very diplomatic and caring in letting me know the issues that they found with my tooth. The only qualms I had is I had to watch Golden Girls while they played in my mouth. Luckily they let me change the channel so I asked if they had the playboy channel, joking of course. They were extremely thorough with saving my tooth however the whole ordeal took 3 hours. While I'm not an expert in teeth I thought the appointment ran long and I left feeling like I got punched in the face by a midget in a "tapout" shirt. Overall, the process was detailed and their work which included numerous xrays remedied my situation. The price was disappointing however that was more due to my crown coming off and having to get another one as I was in Kansas City when I got the last one so the warranty didn't roll over. I believe you can have faith in this practice that they have your health in mind when taking care of you. While I hate going back, I trust them.

What ever you do; I do not recommend going here. All they care about is taking your money. I went…read morein and 1st visit was $900 dollars so I got on my payment plan. I got bone grafting after 2 back teeth were taken out and my jaw done looks crazy because I don't even think she did the bone grafting right. No one called after this big procedure. Months later I went in cause I big fill came out on one of my front teeth and when I went in I was told it needed to be pulled and I was distraught after just needing a fill so I asked for a quote which included a bridge and was quoted over 3,000 dollars. I took my sad self and said no more and got a 2nd opinion and guess what y'all, that tooth didn't need to be pulled and I'm happy at another dentist oh they also took money from my mom, my mom wanted Invisalign's and instead of telling her no cause after Invisalign it wouldn't fix her issue in stead they took her money instead of telling her the issue she had Invisalign would not fix it so now $3000 just because they saw easy money to take. Stay away from here, take your money else where. The new place I go to calls me after every procedure and ask how I'm doing and don't make me feel ugly cause I'm trying to get my teeth on the right track. I'm so grateful I got a 2nd opinion

EXPANDER OUT!!! Jay is sooooo happy!!! Dr. Despot and his team at Smile Crew in Buda are the…read moreabsolute best at what they do!!! Jay is always sooooo happy after he leaves here. Today he got a Christmas surprise, when they told us after 8 months, he was getting his expander out. They definitely know what they're doing here and are proactive on your child's dental care. Ie: They fix things before the situation gets worse. Not to mention, they have a light touch here, which is wonderful for children that are sensitive. Way to go!!! And see you in a month from now for our follow up. Thank you

I cannot say enough great things about my orthodontist! I came in with a complicated case that…read morewasn't easy to tackle, but he never made me feel like it was too much. What truly set him apart was his genuine caring attitude you can tell he's not just doing a job, he truly wants the best outcome for his patients. He took the time to understand my situation, explained every step of the process, and went above and beyond to make sure I was taken care of. If you're dealing with a complex dental or orthodontic issue and need someone who will actually invest in your care, look no further. I am so grateful for everything he did for me!

Excellent service! Miranda is so professional and courteous. She is so friendly and easy to work…read morewith. Dr. Long is wonderful. She really takes time to talk with her patients and give them all the information they need in terms they understand. Highly Recommend!!!