Quick response to my voicemail message and email. The front admin was friendly. Nikki was pleasant,…read morepatient and informative up front and in exam rooms. Dr. Moser was kind, genuine, friendly and forthcoming. They got me in quickly as a new patient and problem appt. Good vibes all around. Looking forward to my cleaning and continued care.

This place has a very unique set of people working there. They are also courteous and kind. And…read morethey explain things fully so you know exactly what's going on and what to expect. I can't say enough about the doctors and the other people that work there I highly recommend this dentist office.

Forewarning- This practice gives ZERO grace for missed appointments and charges you $50 for even a…read moresick missed appointment, or a missed appointment because your kid has finals! After the third missed appointment without giving 24 hours notice, you're then charged $200 for a missed visit. I've never had a business treat me like this!

It is very unfortunate that Dr. Tessler is having such an issue with keeping people up at the front…read moredesk. We have been going almost a year and had a great experience, until now. The last few times I have been there, a new employee is training. It seems as if they are more worried about just a body filling the position rather than having a knowledgeable worker. We had a very disrespectful "secretary" call and said we missed an appointment. We had not missed an appointment; they had two appointments in their computer. No big deal, right? Should be able to resolve this with no problem. She continued that in no way could their office be wrong and tried to charge me a $50 fee with still no interest in listening to me and that there must be a mistake, but on my end only. Still, no big deal we can work out miscommunication, right? She then proceeded to accuse me of lying and said, "we have spoken to your son's dad and he confirmed today. You must be divorced or something!" Excuse me?!? My husband called a week ago to update payment information using his debit card and was told to come in on a certain day because that is when the financial gal was there. That had absolutely nothing to do with an appointment. Why on earth would she deem her words appropriate. When we went there to confront the situation, we were met by two ladies sitting at the front desk, while other patients and families were in the waiting room, talking about how rude WE were, and things shouldn't be so difficult. I'm sorry but playing the victim card doesn't work with me. I told her that was me and if you had more to say we can talk in a more appropriate setting. I requested to speak to Dr. Tessler and the "secretary" involved. The resolution we received was Dr. Tessler's husband, whom we have never met and didn't even introduce himself, coming out to see what's going on as she would not speak with us. He gave nothing but excuses for the employee and coddled this employee in the back room asking if she was ok. Dr. Tessler walked in and out of that room several times as well. She had time to check on this rude employee but not time to speak to us and apologize. How this situation was handled speaks volumes to me. There is absolutely no accountability, and an apology goes a long way. If we were not so far in my son's current care we would not be returning for another appointment. Not because of the secretary, I'm sure she will be gone soon, but the way this was handled by Dr. Tessler and her husband.

The Olham's are some of the nicest people I have met! Dr. Oldham and his staff are very thorough…read morewith explaining the treatment plan, options and care. It is a very welcoming environment and my son in braces enjoys going!

This place is amazing! Dr Oldham and staff are always so friendly and we are very pleased with the…read moretreatment and recommendations. We always receive a complete explanation on what needs to be done and what to expect in the future. The pricing is very reasonable. You can tell they really care about your best interest and we are so happy to have found them! After finding this office, I wouldn't take my kids anywhere else! Highly recommend!

Excellent service! Miranda is so professional and courteous. She is so friendly and easy to work…read morewith. Dr. Long is wonderful. She really takes time to talk with her patients and give them all the information they need in terms they understand. Highly Recommend!!!

Very friendly,courteous, and professional staff. Had some procedures done and I was in and out in…read moreno time.

I chose this place to get dental work done based on my insurance "in network" options and location…read more I looked up the doctors who were listed at this location and when I called, the information I was given was actually outdated because I was informed then that the doctor I wanted to see is at a different location. I went ahead and scheduled my appointment anyway since I'm way overdue. Upon arrival, I can see they keep the front office pretty clean. There were about 6 people behind the desk when I walked in but everyone looked too busy to help me right away. Finally, I checked in and was handed some documents to fill out and sign. When I finally got called in, the machine where they were trying to scan my teeth was either broken or the girl didn't know how to use it properly? Not sure but it was an awkward 10 minutes of trying it over and over until finally giving up. They sat me in the chair and did their usual routine for first time patients. Then I waited for a bit for the doctor to give me analysis and consult. They didn't provide any care or cleaning during that visit but it still took almost two hours to complete. When I scheduled the work I needed done (cleaning and crown) they told me it would take about 1 hr 45 minutes. When I finally came in, there were two assistants in the "room" and they told me one was just shadowing and will just be watching. But well into the procedure, they actually had her hold the suction for almost half the time and she was a little bit abrupt and kept commanding "close" and "open" each time. And at one point, there was a struggle in proper placement and positioning of the suction, which created a lot of discomfort for me. I was annoyed because the lady was clearly new and it was a complex procedure, yet they allowed her to keep doing it/she also insisted. I tried to show signs of displeasure but a bit hard when you can't use your mouth and I also really didn't want to be rude. I just wanted to get it all over with. This whole visit took more than 3 hours! Unacceptable. When I came back for my actual crown placement, I had to wait more than 15 minutes beyond my scheduled appointment. Maybe I've been spoiled by my previous dental family, but the front desk just doesn't feel inviting. They seem cold and impatient or something. When I don't hear them the first time, and I ask them to repeat what they're saying, they seem annoyed about it. They have me signing all kinds of paper work every time I'm visiting, I feel I have the right to ask any question I need to before signing it. I also don't understand their policy about only getting a 15 minute grace period when it took them well over 15 minutes beyond my scheduled appointment to call me to the back, despite being there early. Overall, this office needs to work on setting the correct time expectations and efficiency. I like the doctor who did the work, but I may have reached the point where I'd rather drive somewhere 30 minutes away if the duration of the appointment will be around the correct estimate. Also I suggest them not having a new assistant help with complex procedures - it makes for a very uncomfortable experience for the patient.

Received three brides and all broke and had to be replaced. Received two caps both broke. I do not…read morerecommend. And will not return. However I did find the staff friendly. Improve the quality of their caps and crowns.

Poor communication. They switched to a new system and now my scheduled appointment is no longer…read morescheduled. The next available date is three months out which causes me to lose a cleaning this year. The operator/clerk answering the phone was very dismissive and nonchalant as well. I'm going back to my old dentist as this has soured my confidence in Castle Dental Buda TX.

I visited castle dental today was very please with Justine who cleaned my teeth. Also with the…read morelady at the front desk. The lady that did the xrays was very pleasant too. Someone else was not very kind and people friendly.

these guys absolutely suck. rescheduled me THREE TIMES since January because they lost their…read morehygienist. you'd think they'd find a replacement 5 months later but obviously if no real dentist wants to work here, why would i come here? No flexibility, and everytime THEY call ME they're always so rude. STAY AWAY

beware-scamming customers-recommending services not needed- and basic services more expensive than…read moremost places

Decided to try a new dentist because my old one was scheduling 3 months out for a cleaning. Oak…read moreRiver had appointments within days. Super clean, nice office, INCREDIBLY friendly people. Zero judgment about my long-past-due cleaning (oops!) Rebecca and Javi were my hygenists for cleaning and then a crown and sealants, they were both warm, friendly, made sure I was comfortable. Dr. Golwala was excellent, made sure I understood what she was doing, patiently answered my questions. I am so pleased, and happy to go back.