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    SmileCrew Orthodontics

    5.0 (6 reviews)
    Open 8:00 am - 5:00 pm

    Services - SmileCrew Orthodontics

    Orthodontics

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    7 months ago

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    Ideal Dental Buda

    Ideal Dental Buda

    3.0(24 reviews)
    3.4 mi
    Walk-ins welcome
    Free consultations

    Very friendly,courteous, and professional staff. Had some procedures done and I was in and out in…read moreno time.

    I chose this place to get dental work done based on my insurance "in network" options and location…read more I looked up the doctors who were listed at this location and when I called, the information I was given was actually outdated because I was informed then that the doctor I wanted to see is at a different location. I went ahead and scheduled my appointment anyway since I'm way overdue. Upon arrival, I can see they keep the front office pretty clean. There were about 6 people behind the desk when I walked in but everyone looked too busy to help me right away. Finally, I checked in and was handed some documents to fill out and sign. When I finally got called in, the machine where they were trying to scan my teeth was either broken or the girl didn't know how to use it properly? Not sure but it was an awkward 10 minutes of trying it over and over until finally giving up. They sat me in the chair and did their usual routine for first time patients. Then I waited for a bit for the doctor to give me analysis and consult. They didn't provide any care or cleaning during that visit but it still took almost two hours to complete. When I scheduled the work I needed done (cleaning and crown) they told me it would take about 1 hr 45 minutes. When I finally came in, there were two assistants in the "room" and they told me one was just shadowing and will just be watching. But well into the procedure, they actually had her hold the suction for almost half the time and she was a little bit abrupt and kept commanding "close" and "open" each time. And at one point, there was a struggle in proper placement and positioning of the suction, which created a lot of discomfort for me. I was annoyed because the lady was clearly new and it was a complex procedure, yet they allowed her to keep doing it/she also insisted. I tried to show signs of displeasure but a bit hard when you can't use your mouth and I also really didn't want to be rude. I just wanted to get it all over with. This whole visit took more than 3 hours! Unacceptable. When I came back for my actual crown placement, I had to wait more than 15 minutes beyond my scheduled appointment. Maybe I've been spoiled by my previous dental family, but the front desk just doesn't feel inviting. They seem cold and impatient or something. When I don't hear them the first time, and I ask them to repeat what they're saying, they seem annoyed about it. They have me signing all kinds of paper work every time I'm visiting, I feel I have the right to ask any question I need to before signing it. I also don't understand their policy about only getting a 15 minute grace period when it took them well over 15 minutes beyond my scheduled appointment to call me to the back, despite being there early. Overall, this office needs to work on setting the correct time expectations and efficiency. I like the doctor who did the work, but I may have reached the point where I'd rather drive somewhere 30 minutes away if the duration of the appointment will be around the correct estimate. Also I suggest them not having a new assistant help with complex procedures - it makes for a very uncomfortable experience for the patient.

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    SmileCrew Orthodontics - orthodontists - Updated July 2026

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