I was initially hesitant to book here because of the mixed reviews I saw across different…read moreplatforms. However, my husband, who is a retired and fully disabled veteran, was referred to this office by the VA for local dental services. They are one of the very few, if not the only, providers in the area who coordinate with the VA, allowing veterans to receive care without having to drive to Austin. After his positive experience, I decided to schedule an appointment as well. We both saw Dr. Matthew O'Neil, and I almost hesitate to mention his name only because he was so phenomenal and don't want to share. He was kind, professional, and had an excellent bedside manner. He asked thoughtful questions and provided clear, thorough answers to everything I asked. A staff member, either the office manager or benefits coordinator, also met with me and walked me through a detailed cost breakdown on an iPad. She explained what my insurance would cover, what my out-of-pocket costs would be, and gave me the flexibility to prioritize or decline any services. She was incredibly kind and made the entire process feel comfortable and pressure-free. In the end, I chose to move forward with all recommended treatments because the pricing was comparable to other providers in the area, and I felt very confident in Dr. O'Neil's expertise. Today, I had two fillings, three crowns, and a deep cleaning completed under IV sedation, as I have a serious fear of dental procedures a local anesthetic is hit or miss for me. My appointment began within 5-10 minutes of arrival, and so far I've experienced little to no pain. The customer service has been outstanding. I'll be returning in two weeks to have my crowns placed, and based on my experience so far, I feel very reassured about my decision. Highly recommend!

The Dentist and Hygienist are wonderful. The front desk is atrocious, lts been a while since I've…read morehad customer service this bad. As long as you dont have to deal with the front desk it's great!!

I've been going to Neo for over 8-9 years and my 3 oldest kiddos also go here. I wouldn't go…read moreanywhere else. They are great, I can request the hygienist for my cleanings and the have the same staff each time we go. We love Neo.

I am a patient of NEO dentistry. They seem to be very nice…read morebut they refer out a lot. I have an impacted molar and I saw the female dentist about three weeks ago and was referred to an oral surgeon ( that was out of my network) I was prescribed antibiotics and sent home. The antibiotics worked and I'm still on a search for the surgeon. YESTERDAY, May 9th I awoke with my jaw swollen and in pain. I called NEOs emergency service. My first call was at 9:30 am. Throughout the day I called this service 6 TIMES! I told them the pain was worse but ALL I wanted was a refill for the antibiotics. THE PHARMACIST CALLED THEM! ( 7 phone calls in total!) The service told me that Dr. Gonzales was on call and HE WAS PICKING UP HIS MESSAGES!! NO PHONE CALL! NOT EVEN TO SAY HE WOULDN'T REFILL THE PRESCRIPTION!! HE DIDN'T CARE! I ended up in ER. A shot in my jaw for pain and a prescription for antibiotics and hated painkillers. This is the most inhumane way to treat a patient with mouth pain. There is nothing worse. Dr. Gonzales didn't care about my infection or my pain. He cared about NOT taking 5 minutes out of his day to call a pharmacy and get me on my way to relief. He is NO LONGER MY DENTIST! I WOULD ENCOURAGE YOU TO STAY COMPLETELY AWAY FROM THIS PRACTICE! The doctor at the ER had more compassion than Dr. Gonzales has ever had. BE AWARE OF THIS OFFICE!

Excellent experience with this office and their staff…read more Since I completed all my documentation online the previous day, I was able to check in and taken to the back within minutes. The rooms are clean, well lit, and situated with modern equipment. They let you choose what Netflix movie to watch (careful to choose a laughter filled comedy with your mouthful). It was first appointment with this office, so it was extended, but the digital, full mouth scan was useful for ordering a night guard. No gooey mouth-mold for me! The hygienist, dental assistants, and even billing folks were all outgoing and friendly. The dentist was gregarious and thorough, and I feel that they really care. Our whole family is now going to this office.

What a fun place to get a cleaning! The facility is CLEAN like brand new clean. The staff is…read morefriendly and caring. They work to get to know you and make a lot of strides to ensure your comfort. They do a lot of initial steps without explaining what they're doing, so that could improve. They did try to get me into Invisalign on my first visit. They did have a good explanation and they were very easy about me saying no thanks. I changed from Kyle Parkway because of my insurance but I'm not at all unhappy with the change. I felt well cared for start to finish.

Unbelievable! Very, disappointed. Lost my business. I gave 3 hour notice that I could not make my…read moreappointment due to being stuck a a job and they informed me they are charging me $50 dollars. BS I've never actually had any medical or dental practice enforce the policy before. Cheap, greedy practice . Like they don't make enough. Huge scam! Don't use! Skip this dentistry!

I started as a new patient with Kyle Parkway Dentistry last summer and every cleaning I have…read morethey're amazingly friendly and the office is super clean. Appointments are really easy to get and they're flexible if you need to cancel. I like that they put Netflix on for you while you wait or are being worked on. It eases some anxiety over someone working in your mouth. I think they work with relatively new hygienists and assistants and I enjoyed the pleasant conversation between my assistant and the doctor yesterday while my teeth were being cleaned. It showed a real camaraderie between them and the excitement of the assistant with all she's learning. The doctor was a little behind but again, having something to watch kept me entertained. They're a great service and I'm glad it's not too far from home.

Quick show of internet hands, who likes going to the dentist? Exactly, yet when we have something…read morewrong with our mouth, we act as if they're modern day miracle workers who can improve the health of our mouth for no money, right now and everything will be perfect. Do we not realize, these people are key to making kissing our lovers more palatable (bonus if you caught the play on words)? Considering I what I just wrote, I've pondered this dilemma many times. So in essence I'm more apt to cut some slack in these regards. Naturally I had an issue where my crown that I just got a year ago popped off. I called Ideal Dental as they're in network for me and they scheduled me within two days, which made me happy. Next all paperwork was done from my house which made the visit even quicker. Walking in the facility is clean and as welcoming as a dentist office can be. The staff is nice and everyone seems knowledgeable of their jobs. I was naive enough to believe they could just pop my crown back on however Ideal was very diplomatic and caring in letting me know the issues that they found with my tooth. The only qualms I had is I had to watch Golden Girls while they played in my mouth. Luckily they let me change the channel so I asked if they had the playboy channel, joking of course. They were extremely thorough with saving my tooth however the whole ordeal took 3 hours. While I'm not an expert in teeth I thought the appointment ran long and I left feeling like I got punched in the face by a midget in a "tapout" shirt. Overall, the process was detailed and their work which included numerous xrays remedied my situation. The price was disappointing however that was more due to my crown coming off and having to get another one as I was in Kansas City when I got the last one so the warranty didn't roll over. I believe you can have faith in this practice that they have your health in mind when taking care of you. While I hate going back, I trust them.

What ever you do; I do not recommend going here. All they care about is taking your money. I went…read morein and 1st visit was $900 dollars so I got on my payment plan. I got bone grafting after 2 back teeth were taken out and my jaw done looks crazy because I don't even think she did the bone grafting right. No one called after this big procedure. Months later I went in cause I big fill came out on one of my front teeth and when I went in I was told it needed to be pulled and I was distraught after just needing a fill so I asked for a quote which included a bridge and was quoted over 3,000 dollars. I took my sad self and said no more and got a 2nd opinion and guess what y'all, that tooth didn't need to be pulled and I'm happy at another dentist oh they also took money from my mom, my mom wanted Invisalign's and instead of telling her no cause after Invisalign it wouldn't fix her issue in stead they took her money instead of telling her the issue she had Invisalign would not fix it so now $3000 just because they saw easy money to take. Stay away from here, take your money else where. The new place I go to calls me after every procedure and ask how I'm doing and don't make me feel ugly cause I'm trying to get my teeth on the right track. I'm so grateful I got a 2nd opinion

I visited castle dental today was very please with Justine who cleaned my teeth. Also with the…read morelady at the front desk. The lady that did the xrays was very pleasant too. Someone else was not very kind and people friendly.

these guys absolutely suck. rescheduled me THREE TIMES since January because they lost their…read morehygienist. you'd think they'd find a replacement 5 months later but obviously if no real dentist wants to work here, why would i come here? No flexibility, and everytime THEY call ME they're always so rude. STAY AWAY

New to the area, I went in for my first-time patient visit and had an excellent experience from…read morestart to finish. The entire team was professional, friendly, and welcoming. The office is modern and equipped with state-of-the-art technology--I was genuinely impressed by everything from the easy check-in process to the attentive service throughout my visit. The hygienist was thorough and kind, and my teeth feel amazing--squeaky clean! Dr. David McIntyre even called the day before my appointment to personally introduce himself and remind me of my visit. I can't recall any other dentist ever doing that, and I really appreciated the personal touch. I highly recommend Dr. David McIntyre and his outstanding staff. They're friendly, qualified, and made my first visit feel comfortable and thorough. I'm truly glad my wife and I found them--we've found our new dentist!

I've been here several times and each time everyone has been very friendly and knowledgeable. The…read morecare they give is first rate, from cleanings, to fillings, etc. Highly recommend Dr McIntyre and his team.

Misinformation was given by this office and when I called to get some answers I was put on hold…read morethen sent to voicemail. On the voicemail I explained the problem and asked to be called back. They NEVER called me back!!! So I went into the office today and was explained the situation. Angel told me that they were going to call me back until they had answers, which was 9 days ago ugh. Magically I got all my answers in less than 8 hours TODAY, isn't that funny. People be warned: This office will not call you back if you have a concern. You have to show up to this office to get anything done. Silver lining I was validated for my feelings about not being called back. I don't recommend this dental office.. It has poor practices and Snotty attitudes. No thank you!!! You're FIRED!!!!!!!

Apprehensive about dental care. They are so nice and very affordable. Gave me a good plan of…read moreattack.

Very friendly and professional practice. Latest technology used. Very attentive dentist and staff…read more Highly recommend them for your dental needs.

Friendly staff and honest assessment of my dental health. I happily set up another appointment in 6…read moremonths.

I've had plenty of dentists and Dr. Koen is arguable one of the best. He is very personable,…read moreknowledgeable, expresses concern for his patients, provides detailed evaluations and options while including the patient in the decision making process, and is a very gentle dentist who is concerned about patient pain and care. I've also found his staff is equally as pleasant and efficient as the Doctor. They greet you warmly when you enter their office and make you feel at ease in their presence. They are accommodating and willing to work with you on whatever you need. Finally, they have up-to-date equipment and are technically savvy. My wife, who is also a patient, agrees with everything that I've written.

Local doesn't meant ethical, apparently! This is one of those dentists offices that schedule you…read morefour months out for an appointment, and then call you 24 hours before your appointment to let you know you're actually not in network or suprise you with their hidden fees. I scheduled an appointment months out for me and my son, and they called shortly before his appointment to let us know that he would not be covered, despite the fact that the health care provider's website said that they were in network and the receptionist stated that they took that provider's PPO insurance when I made the appointment. I asked Main Street Dental to please check to see whether MY health insurance (a different provider) was in network and whether everything would be covered for MY appointment for later that month. They stated that they normally only call right before the appointment. I explained that we didn't want to wait until right before the appointment to find out whether there were hidden fees/out of network issues/etc. They stated they would call and check, and then they actually DID call me back to say yes, my insurance was in network, and everything should be covered. Fast-forward to my appointment! UH-OH! Turns out this place requires panoramic X-rays, which my insurance doesn't cover, so they're just calling right before my appointment to let me know that will be an extra surprise fee! Why couldn't they have checked that when they called about my insurance the first time? HMMM.... Even MORE incredibly, the receptionist stated that they were required BY LAW to take panoramic X-rays. I actually am a lawyer, but I don't think you need to have gone to law school to know that there's NO law requiring people to take panoramic X-rays before receiving dental treatment. Call almost any other dental office in the area and ask. Steer clear of Main Street Dental. There are other new dental offices in the area who would love your business and won't hit you with surprises 24-48 hours before your appointment, after you've already waited 4 months to see a dentist. They also probably won't lie and tell you a medical procedure is required "by law" when it is not.