Hello people! Let me say to you, if you are shopping around…read morefor an oral surgery center, you will not be disappointed in Optima Lakeway! Now, realistically everyone has unique needs. Everyone has their own criteria and perhaps a great past experience they want to compare to. So to say everyone will have a stellar experience would be dishonest. I, for one, am over the moon about my experience, and have nothing but high praise to give this place! I was made comfortable from the second I first visited Optima, to the last second out the door after full mouth tooth extractions! The day of my surgery I feel like I had a personal welcoming committee- such delightful, cheerful people who obviously love what they do, and they care about the patient! All staff were very professional, yet comfortable enough in their roles to be human, kind, thoughtful, and down to earth. I would like to call them all out by name because they all deserve to be recognized for excellence: Heather K. - practice/finance manager (can't say enough great things) Heather Keller- front desk (Amazing personality... I want to be her friend!) Elle- dental assistant ( So sweet, calming, by my side the whole time) Cherie- dental assistant (Such a great personality, and fun! Made me feel super comfortable!) Dr. Treconis- Surgeon. (Very professional, master at his craft, completely at ease with his staff. I sensed no tension whatsoever!) This place and staff deserve 10 stars in my opinion! Y'all are THE BEST!! Thank you!

Great people all. Couldnt be more pleased with my visit. The staff ofmHeather and Cherie couldnt be…read morebetter. Dr Marx was thorough in explaining procedure and patient during.

Dr. Bala and his team are exceptional. We first met them at a table at the Baranoff school…read morecarnival, and then proceeded to schedule a consultation. We've been with them ever since. Everyone from the front door staff, to the assistants, to Dr. Bala himself are the kindest staff you could hope to work with. They know my daughter by name, and she is actually excited to attend her appointments.

Dr. Neker Bernuy upon reviews and initial visit seemed like an experienced and amazing…read moreorthodontist. However, my first red flag was an issue with the financial / billing staff. The representative did not verify proper insurance benefits, protocols, and procedures - prior to my initial consultation. When a doctor is in network with an insurance company they are bound by the laws of that carrier and cannot charge whatever they feel the treatment cost should be. Dr. Bernuy was trying to charge a certain amount to conduct my orthodontic treatment. However, the insurance company stated there were maximums and limits for treatment care cost for traditional metal braces. We worked through this issue after I made the call to the insurance company in their presence. I continued with care in spite of this issue of trying to overcharge for treatment, this is a lesson learned. As treatment went on the quality of care seemed very poor. The Orthodontic Assistants did not seem trained and proficient at their jobs, some barely spoke English, the staff seemed ever changing and limited at times. When I brought this issue to the doctor's attention and requested that only he conduct my adjustments. He whispered in a low voice, "I am not about to do all this work." I am not sure if he knew his voice was audible to me as I was laid back in the chair with my ear next to his mouth. This was disrespectful and unprofessional. In shock and surprise, I thought to myself well hire properly trained and diverse staff. I did not allow him push off his untrained staff on my complicated case. I waited patiently for his personal adjustment, no matter the wait time. The final straw was after a year of treatment my crossbite issue had not improved and there a space that was taking over 6 months to close. Typically, space is the easiest thing to change during orthodontic care. When I asked for changes earlier in treatment he said no without explanation. Thus, I was left feeling like I had no say so in my own care and treatment. Furthermore, normal adjustment timeline for orthodontic treatment is every 6 weeks. However, I was seeing Dr. Bernuy every 4 weeks whereby he could bill and milk my insurance on a monthly basis while dragging out care. With this more aggressive treatment schedule, movements and changes should have been more visible. But there was limited or no changes in oral care. Dr. Bernuy seemed like he was flying by the seat of his pants and did not have a real timeline and plan of action. Managing 2 offices and poorly trained staff, he did not invest in the special care and needs of his patient, just doing the same basic drills on patients no matter the difficulty of the case. I wrote a lengthy email explaining to the doctor, I wanted to go with another plan of action such as adding buttons, elastics, or stronger wires due to the fact the current care and treatment plan was not working. During my next visit he suggested trying an Expander. He stated that there would be an additional cost for the Expander and that I needed to see the financial specialist. When the representative pulled up my contract, this appliance was already included in my contract. Thus, again this doctor trying to overcharge for care. I continued with care because the appliance was not an additional fee and I had paid the patient responsibility portion in advance. I did not know much about this appliance so when doing my research I found that it would open my upper arch within a 3-6 week period of time, which sounded great since we have been working this issue for over a year. I was ready for a change and would try anything different than the current plan of action which was not working. The Expander did not move my upper arch and the appliance burrowed into the skin on the roof of my mouth causing inflammation, swollen tissue, and a sore the size of a quarter. When this happened, I immediately began searching for a new orthodontist to finalize my care. Based on guidance from my new orthodontist, he never utilizes Expanders on Adult patients as the window for expansion is lost around puberty with an Expander. However, when getting the appliance removed Dr. Bernuy assured me this happens to a lot of his children patients. When getting the opinion of my new orthodontist he stated he has never had the issue of inflammation, swelling of tissue, and sores with the Expanders he utilizes on any of his patients. My new orthodontist utilizes a more modern Expander. For this reason, harming children with outdated equipment I wanted to warn other potential patients to be leery of Dr. Bernuy and his practice. Currently, I am under the care of a new orthodontist he added a heavy double traction wire and an additional set of power chains. The space between my upper molar and incisors has closed after 2 weeks and my upper jaw crossbite has begun to open.

ZERO stars if I could! Dr Hill is nice but practice has deceptive billing since their 0% interest,…read moreisn't 0% because they actually give a cash pay discount (more info at bottom). His second appointment he had his expander placed and it went great until it was time to make his next appointment. He was supposed to turn for 21 days and come back in 3 weeks for braces and chains, the earliest appointment they had was 7 weeks away! His contract was 18months, at this rate it would take 2.5-3years. So I immediately began looking for another orthodontist to transfer his care. I found another orthodontist around the corner and couldn't be more happy. Turns out he doesn't need braces or chains, he did need a lot more turns than the original 21, and his appliance was loose and was unwinding itself so it is now glued. I cancelled with this office and transferred care, his plan was decreased $2800 and the new office is only going to charge $500 for a retainer at a later point. However when I cancelled no one cared to ask why I had chosen to change care so soon after starting, the office really doesn't care about the patients. I spent the next few weeks trying to get an itemized bill for what they charged me for...turns out there isn't one, they gave me a paper that shows original contract price $4000, discounted to $1200, then a list of all of my payments! No list of ortho's fee, no list price for appliance fee. But when I began looking into bill their 0% interest payment plan ISN'T 0%, they told me my son's care would be $4000 but it was actually $3800 if paid in cash because they have a cash pay discount and then charge 2.87% on the $3800. I would NEVER recommend this practice to anyone!

Dr. Ashley and her team are amazing! They have great bedside manner and quickly build rapport with…read moretheir patients and parents. My son loves going to his appointment because everyone is invested in him as a person and checks in before beginning any procedure. I love seeing a woman of color in position! She is very warm and welcoming. I'm glad we came to The Village Orthodontics!

Quick response to my voicemail message and email. The front admin was friendly. Nikki was pleasant,…read morepatient and informative up front and in exam rooms. Dr. Moser was kind, genuine, friendly and forthcoming. They got me in quickly as a new patient and problem appt. Good vibes all around. Looking forward to my cleaning and continued care.

I was able to make an appointment quickly. Staff is professional and friendly. Dr. Wong was…read moreinformative and took her time to explain procedure needed. Cost was explained prior to any service provided so I knew I wouldn't be surprised by additional charges.

Phenomenal experience, very friendly staff, reasonably priced! Highly recommend to anyone looking…read moreto fix their smile they know their stuff!

I went in today for an Invisalign consult and was kind of nervous. However, Bailee greeted me and…read moregave me a "tour" of the place while I waited which helped me feel more at ease. Then Beth did my consult and was super friendly, informative, and supportive throughout it all. If you're someone who works in Education and you're looking for an orthodontist I highly recommend Kunik Orthodontics! I've never known a dental office to offer an educational employee discount. I felt so appreciated when I was told this. Can't wait to start my treatments.

Dr.Patel is a great dentist. The prior work he had done last year paid off in my recent visit for a…read morecleaning. The teeth cleaning devices he recommended produce great results on my teeth. Also, the front office staff were extremely helpful with the documents. I highly recommend this dental office.

Love the ladies, absolutely sweet. Hands down for the dock, she's absolutely fantastically. Amazing…read moreand gentle and very patient

Dr. Mann is Amazing! She has always fit me in even on her vacation. She met me in the office…read morefixed an issue that I was having. She goes over and above! Absolutely amazing I have never had this experience with another dentist. Absolutely Exceptional!!

I have been coming to Mesa Dental for many years now. I recently had a long gap in the last visit…read moreand needed an extra thorough cleaning. Dr. Mann's team is always the sweetest most welcoming bunch. My cleaning was done by Majet who was extremely detail oriented and made sure not to miss a spot. My teeth are looking and feeling much better. They even got a little stain off my front tooth that had been bothering me. I consider myself a patient with special care needed with my cancer history, so they are always supportive and take care while cleaning.

Friendly and respectful people always on top of things when they need to make changes in my…read moreappointments.

Dr. LaCroix is amazing. So is his staff. He takes the time to truly help his patients and us kind…read moreand gentle. I highly recommend him.