We left our dog Opie there (Dulles). I'll admit I'm a helicopter mom as he's my baby. I appreciated the webcams as I had to leave him there a week. I did see them cleaning his suite when he went out and playing with him. If I asked for anything special such as leaving his bed in the middle of the floor (since we do that at home), giving him his bone or treats - it was always done within 1 minute every time! They are super and on their game and I can't tell you how much I appreciated it! read more

LOVEEEEE this place and staff !!! Our pup absolutely LOVES going to doggy Day Camp at Olde Towne! We just have to say the words "ready to go to day camp" and he runs to the door. The staff always greet us by name and seem equally excited to see Biscuit, as he is to see his friends. One of the nice perks is being able to check in on him during the day with their webcams. Makes me feel less guilty. :-) The curbside service during COVID has been great, though we do miss getting to see all our favorite employees behind the desk. Hopefully soon! If you want a great place to help burn off some extra cooped-up energy and practice their doggy social skills, then this is the place! read more

Olde Towne Pet Resort - Pet Groomers Near Me - Springfield, Virginia

We never found a place like this one before, Kristen Jones, our dog (Pepe's) trainer was absolutely the best we could have ever hoped for, she explained the process from beginning to end and gave us clear instructions every time we brought him for training. Pepe is a different dog after training with her and also boarding at the resort, this place, the people, the facilities and staff are definitely what every dog owner needs and wants for their dog. Boarding was good for our dog, we received daily reports on his behavior and any concerns the staff had, even if we called we always received clear information that gave us peace of mind (our dog boarded for 10 days). We recommend this place and Kristen to all our friends! Thanks! Pepe read more

Our big and sometimes reactive dog LOVES Pet Resort in Springfield -- because she gets so much attention and treated with great care. The staff clearly love animals, and she also gets such a warm greeting and occasional stomach rubs on arrival. She shows no reactivity at all when there and always leaves happy, too. Spotless facility and reliable reservation system. We have used them for several years for both day boarding or more long-term boarding, up to a week, and never have to worry. read more

First, they didn't feed our dogs the food we gave them, despite the food being sealed and labeled in see through containers, along with a scooper. Second, they didn't interact with the dogs. The package that we paid for including daily one on ones, cost about $2500 for two small dogs, for 12 days. When we picked up our dogs they did everything wrong that they could have. (I should start by saying that they had recently let a dog loose onto the road, the poor pet was killed by an oncoming car. I can see how.) We called for a curbside pick up because of Covid. The man came out with both dogs, with no control over either. They almost escaped his handling and he was unfazed. The harness on one of them was put on so poorly that she was able to slip out of it immediately. She could've been their next casualty. But no one cared when I pointed that out. They didn't return any of our pets foods or meds. They claimed we didn't give them any, even after we called and asked for it. I had to ask for the manager to call me back. She recovered the items, unused, and I had to drive out again-25 minutes, to pick it up. No apologies from anyone. When I asked why our dogs had upset stomachs upon their return home, they said they didn't know. The manager claimed some dogs get stressed while being boarded. That would be reasonable except that one of our dogs gets boarded at least 2 times a year for the last 7 years and she has never come home so sick and thin before. The reason is clear. They are feeding the dogs something other than the food I gave them (and paid extra) to feed them. Please be warned. This place is awful. No one cares about your animal. It's like a massive dog-sitting factory. No one even bothers to familiarize themselves with your pup. read more

We have been going to Old Towne Pet Resort for over a year and half now. We have two golden retrievers and they treat and respect our dogs with so much love, attention and patience. The dogs love it so much there they go every day for day camp! Old Towne Pet Resort offers so many options for us as a busy family! They have van transportation to pick up and drop off the dogs. We also love the boarding options for the dogs! Every team member there is quick to help and make sure that our family and the dogs are taken care of! I LOVE that we found somewhere safe and reliable for our dogs! Hands down- best place ever! read more

It's always reassuring to know that when our family travels, our two cats and one dog are in excellent hands with the staff and team at OTPR. We have two out of three pets requiring special diets, care for allergies, medication, etc and they always come home in great condition. We also appreciate the high level of customer service, the staff communicates via email and phones as needed and never leaves us guessing as to how our pets are doing. Two thumbs up!! read more

Olde Towne Pet Resort - Buford aka "Mr. High Maintenance" English Bulldog. He was very well taken care of thanks to the staff:) - Pet Groomers Near Me - Springfield, Virginia

We recently found our new groomer, Fernando, at Olde Towne Pet Resort. We had to switch grooming establishments because my dog has a grade 4 heart murmur and I wanted to make sure his experience would be stress-free. I love this place. When we arrive we're always greeted by Maria and the friendly staff. My dog used to be terrified going to the groomer, which made me wonder what he went through while he was there. He's the total opposite at Olde Towne Pet Resort. When we walk in he's calm, almost as if he's at home. We only schedule grooms with Fernando. Cooper loves him and he always grooms him perfectly. I highly recommend this location. It's a great experience for pets and pet parents alike. read more

Olde Towne Pet Resort - Cooper before and after his groom with Fernando. - Pet Groomers Near Me - Springfield, Virginia

We selected Olde Towne Pet Resort because it's supposed to the best. Sadly, their ambition outweighs their abilities and their marketing doesn't live up to the hype. We boarded our puppy here for 3 nights. I explained he tends to wet his blankets and had brought several extra towels so his bedding could stay clean. They assured me they check for accidents hourly and have a washing machine to clean his things. They never used the extra towels and he and his bedding came home wet and reeking of pee. They also didn't use the Kong, greenies, or treat trap we brought, despite taking ample notes on when to provide them. When I picked him up they told me he hadn't had breakfast yet but his breakfast bag was empty, suggesting he had. Bottom line: too many dogs, too few staff, poor attention to detail, sloppy execution, and the value isn't there. read more

My dog Maya gives this 5 woofs! She's a picky pooch, a bit skittish about going to the groomers. Her groomer, Jason, worked well with her and did a great job grooming her. The service we got was well worth the price. Additionally, the people working at the front desk were all friendly and helpful. The place is spacious and clean. This was our first visit and we are definitely going back. read more

Olde Towne Pet Resort - @mayawheaten in the car after her first grooming at the Olde Towne Pet Resort. - Pet Groomers Near Me - Springfield, Virginia

We have brought our dog Eddie to swim in the Old Town Pet Resort pool to receive Aquatic Therapy for his hind legs. The pool is a decent size pool for any sized dog, but great for a small dog like Eddie. It's an indoor pool. I think they said half chlorine and half salt water After checking in at the front of the facility, they bring you and your dog back to the pool and the technician goes into the pool with your dog. The staff for the most part is wonderful! But, we have to give a special shout out to Savannah who has worked with Eddie 3 out of the 4 times we have brought him swimming! Eddie has fallen in love with Savannah. Eddie gets excited the moment we get to the parking lot of the resort, but just goes crazy when he sees Savannah. Savannah is so cute with Eddie: she is just full of warmth and kindness. Savannah, we cannot thank you enough for how much you care about Eddie and it truly shows! Overall we would recommend the pool for dogs but, there are some maintenance issues that should be addressed. Such as the ramp for the dogs to enter and exit the pool is very torn and they should consider changing the water more often. read more

Olde Towne Pet Resort - Pet Groomers Near Me - Springfield, Virginia

I thought this place was great till one day they called and said my dog was bit. They try to manage 30 dogs with 2 people in day care. My dog needs stitches on his ear and all I was a "sorry we don't cover it but let us know how he feels" please do not bring your dogs here for day boarding or overnight. Additionally. I noticed my dog would have diarrhea after eating the food they had there. read more

I boarded my one year old minpin puppy for the first time at the Springfield site. She was well taken care of and the staff addressed all my concerns. They went above and beyond. It was a good experience for all. read more

We used OTPR for a visit in October. Unfortunately all of our dogs are still recovering from kennel cough. One of our dogs kennel cough turned into pneumonia and she is still battling that as of today (January). We thought we were treating our dogs to a nice kennel and that they would be well taken care of. We cannot recommend this day care or kennel. What they have is considered Canine Infectious Respiratory Disease Complex. Look it up. Not pleasant and not easy to get rid of. All 3 dogs are still experiencing it 3 months later. read more

I have been taking my Pekingese/poodle to Old Towne Pet Resort for the past 3 years, and Vicky did a fantastic job with him! They were right on time, and I loved the little bandanas they give out once they're finished. Not to mention my pup is probably the softest and cleanest he's ever been. He not only looks great, you can tell he was happy. The only reason I am giving them three stars is because on of the receptionists (tall, brunette) had a really bad attitude. When I was waiting for my dog in the lobby for ten minutes, I asked to check the status of his departure and she just looked at me disgustingly, picked up the phone and called the groomer to bring him down. Not a huge deal, since all the other staff there are friendly, but it is not a good look to have someone so rude at the front desk. read more

Olde Towne Pet Resort - Kobe groomed by Vicky - Pet Groomers Near Me - Springfield, Virginia

If there was a negative star rating, I would have placed a -5 star review. I boarded my dog there in February. They put my "aggressive chewer" at risk of choaking on a tennis ball left in his room. I had called prior to the stay to explain that the toys should never be left with him outside if play time. Additionally, the safety issues continued at the day camp. The personnel who run the day camp said the my high energy pup is too bouncy and sometimes doesn't "get it" when other dogs don't wish to continue play. Ultimately, the staff doesn't want to work, so if the dogs don't lie around all day, they are considered "too bouncy." My playful pup who flourished at every day care he has ever attended was returned home with 3 large (2") wounds on his back from "rough play" in the day camp. Finally, I needed to take him there again and I ended up having to go back and pick him up (3 hours after dropping him off!) because they were "really busy" so there was no room for my bouncy dog and they kicked him out. Their explanation of the "correction" methodology was the stupidest thing I have ever heard and further confirmed that their "training professionals" are clueless. I am a certified dog trainer and I have properly socialized my 20-month-old pit bull. He is now attending day care at frolic dogs and having a blast. Olde Towne Pet Resort is over priced and horribly staffed. The building is pretty, and the facility is impressive, but the management and methodology is unacceptably neglectful. read more

Olde Towne Pet Resort - Wounds on his back - Pet Groomers Near Me - Springfield, Virginia

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DO NOT GO TO OLDE TOWNE PET RESORT!! We took our Ellie Mae for a grooming which includes a bath, eat cleaning and nail clipping. Every time we make a appointment we ensure the staff is aware of her high anxiety. When we arrived to pick her up she was limping with a bloody paw with a cut. Further her nails were trimmed to far down. She is clearly in pain crying, licking, and panting. WE DO NOT RECOMMEND THIS PLACE AS A SAFE PLACE FOR YOUR ANIMALS. We called to discuss the incident and we received a lack of sympathetic response. Needless to say we will be finding another pet resort. read more

Olde Towne Pet Resort hosted the Capital Corgi Luau and it was amazing. Old Towne Pet Resort and staff were all friendly and went above and beyond. The facility was clean and the pets all looked well taken care of. The pool staff were patient and each staff member treated our pets like they were their pets. I can't thank that Old Town Per Resort enough and can't wait to take my corgis back. Thank you and you are awesome, Old Towne Pet Resort! read more

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We used to love Olde Towne Pet Resort, but every time we go there there is something else that shows me that they don't care about their clients any more. Called last weekend to try and get a grooming appointment (which was never a problem before, but hey, sometimes you luck-out) but we had to wait, and so I re-arranged several things to get the grooming done today, a week later. When we show up we were quite rudely told that our vet records are over due and we cannot get the grooming. Well, gee, woulda been nice for them to mention that a week ago, or since then, or when they called to remind us of the appointment! When I told the little snitty girl that it could have been mentioned last week when we made the appointment, she told me that it had in the computer that they told me last week. No, it wasn't, or I would have taken care of it. Well, one of us is lying, and it's not the person who was trying to get her dog groomed and I really resent being treated like it is me! Why is it okay to treat clients like this? I know, it was my fault about the shots being over due, but really? I would like to be treated better than this! I am so sorry too, because this is not the first time we've been less than happy with our treatment and we have been going there for several years now. OTPR, please put customer service back in your business! We can deal with bad groomings (had several), over chargings (had those too), but it's like you're busy enough and just don't care if you keep your customers any more. read more

I received a gift card from Olde Towne Pet Resort through a Yelp Elite event last weekend and was really excited to get my pup in for playtime, grooming, and had the desire to learn more about agility and training classes. I called the main line and set him up for an evaluation, doggie day care for the day and a bath afterwords. The person I spoke to was very informative and indicated that if I had more questions I could ask when I got there. She also indicated they would give me a tour of the facility since it would be our first time there. We showed up right at 11 when they opened and were impressed with how pretty the lobby is. It is a different layout than the Sterling resort, but feels just as luxurious. The front desk staff was also nice and told me to have a seat while someone from daycare came out after I filled out all the initial paperwork. One of the things that impressed me about OTPR (aside from how pretty it is) is that they want all the dogs to get along, so you have to be vetted before being allowed to daycare. Unfortunately when the rep came out she said they didn't have enough dogs in at that time to get an accurate evaluation. But as we sat there and talked more dogs came in and she said she thought that maybe in between his bath and when we were due to pick him up they would have enough to be able to get him evaluated. She said she would coordinate with the groomer and let me know what happened. The groomer came out and was also very nice, went over the services we wanted, gave a time estimate for when he would be done and told us he would call. We left feeling like our dog was in good hands. We ran some errands and it was getting close to the time we thought he would be done, so I called the main line to check on him. Apparently the main line is not the front desk, so they put me on a hold for a while before coming back to tell me it was going to be about 30 more minutes. No problem, we had one more errand to run. Except for not even 5 minutes later, the front desk called and said Rusty was ready to be picked up. That was a little weird, but whatever, we turned around. While I am waiting for Rusty to come out I asked the guy at the front desk what their training schedule was since I forgot to ask when we first got there and he said he didn't know, I should check their website. So I guess here is where I weigh the pros and cons. On one hand the place was beautiful, the store is nice (my dog just LOVES their cookies), everyone I interacted with was nice, they have everything you can ever imagine under one roof and his coat came out nice and shiny. On the other hand, I was promised more than was delivered, and obtaining information proved harder than I anticipated. No one ever got back to me about Rusty being admitted to daycare or discussed getting him into a future evaluation. read more

Poor communication ~ Brought my 3 month old puppy in for her fist grooming. Made it clear when booking appointment that this would be our puppies first appointment and that I was concerned that she would nervous. I was assured by worker that they would take great care of her. Day of the appointment ~ dropped puppy off once again stating this is her first time and to please take care of her. Appointment time is 10am. At 11am I was told she won't be done until 1pm. I leave and come back at 1pm and the desk clerk tells me she now won't be done until 1:30pm. I ask, is this normal for a grooming to take 31/2 hours? Is everything ok? She said "oh, you need to ask for a "straight Grooming " I asked, "how was I to know this? " she had no help. read more

Goldendoodle Grooming Review On the recommendation of my vet, I had my two Goldendoodles groomed at OTPR. SCHEDULING A RESERVATION: Easy. You just call the phone number, and their answering service schedules the appointment. OTPR appears to have a large staff so there isn't a tremendous wait for grooming. CHECK IN: Easy. When scheduling the appointment, I was instructed to provide the vaccination history for my dogs and to just bring the paperwork with me. However, when I arrived the receptionist shared that they had already called the vet 'just in case' I forgot... I found this impressive and efficient. HAIRCUTS: My requests to not poodle my doodles was noted and honored. One of my dogs isn't in love with being on the grooming table, he will whine, but thankfully the groomer worked with his spoiled self. Your dogs will also receive a report card for how their visit went. The groomer had my dogs confused and initially it confused me, but I figured it out. FACILITY: Clean, extremely nice... However, if you have two pets like I do they might put them in the same cage when waiting to be groomed. I was unaware of this practice. One of my dogs needs his space. This is something to keep in mind and tell the staff what your preferences are. STAFF: Friendly, helpful PRICING: Pets aren't cheap... but they're worth it. read more

This review reflects my experience with Kristen Jones Trainer & CGC Evaluator at OTPR (Springfield) for the Stay & Train. Kristen was very responsive to call for the evaluation however, everything went downhill after that. I emailed her the same day after the evaluation and got no response until I made a complaint about her a few days later. I boarded my babies Angel & Aaron on 11 July 21 and Kristen was to begin training on 13 July 21. I emailed her with a question after the consultation and got no response. She called me on 13 July 21 to tell me that she had trained my babies and would send pictures and a video the same day however, I got nothing. I emailed her after that call and again, no response. As a result of the aforementioned, I felt it necessary to watch my babies on the video camera in their room the next day, 14 July 21 and NOT to my surprise given the initial inconsistencies, I found that Kristen had MERELY taking my babies out for a 15 min "training session" however, the cost of training was $200 per pet, per day for 1.5-hour sessions each. Upon my calling to complain about the lack of training they were receiving, I promptly received a text from Kristen stating among other things "I have also been keep in the sessions relatively short to ensure they are having fun because they tend to get overwhelmed with the longer sessions". This was ONLY the 2nd session, and she had already decided to "keep them relatively short".... when would she inform me? If she had to "keep the sessions relatively short" when would the sessions be made up to total 1.5 hours per day?... Just as I shared with her during the consultation, my babies had already completed both beginner and advance training thru other services, so they were not a stranger to training, I was merely looking to enhance their knowledge and possibly include some new skills. My babies had already received a total of 16 training sessions in which they all were over 1 hour long per session so her decision to train my babies for only 15 mins a day was TOTALLY UNACCEPTABLE for a total of $400 a day. The services, inconsistencies, and lack of candor of Kristen Jones Trainer & CGC Evaluator at OTPR (Springfield) did not work for me and as a result, I found it necessary to pick up my babies and to share this information with others. This is NOT a reflection of Maria, Fernando, Albert, and the other staff at OTPR (Springfield) who had provided us with 5-star service given a situation that occurred with Aaron during Day Camp and even afterwards given the unprofessionalism of Kristen. Unfortunately, as a result of Kristen's overall actions, I cannot in good faith or conscience return to OTPR. Respectfully I am. Natalie. read more

I am taking my shih tzu, Loki, to OTPR Springfield for grooming. Fernando is wonderful and Loki looks so handsome after grooming. It is not very convenient to where I live but definitely worth having Fernando groom him. Fernando is kind, warm and Loki comes back happy! Saundra P. read more

We brought our 3 year old rescue to the Springfield location for her first bath and groom. Vicky not only helped our traumatized dog feel comfortable but also sent her back out to us excited, clean, de matted, and looking fabulous. We will be returning here the entirety of our dog owning days. Entire staff was professional/friendly and the service was affordable. We loved this place! read more

My dog, Rudy, has continued to go to OTPR exclusively for grooming. When he had a minor injury at his last grooming (Rudy's fault, he was naughty that day) that required a vet visit to patch up, Fernando was 100% transparent about everything and promised upfront that OT would assist financially for the vet bill. Within days they reimbursed me in full. Thank you so much for your integrity!! Rudy is doing just fine read more

Unfortunately, we recently had to cancel Piper's reservation to stay at the Springfield location, but I wanted to compliment the professionalism we've been met with on a continual basis in our dealings with OTPR. We look forward to the next opportunity for her to stay with you again in the future. read more

I don't know why you took down my other review so I will post another one saying what a terrible place this is. Do not take your dogs here. They don't treat them right and they make stuff up like nothing is their fault. The management is horrible and the trainers even worse. Stay away!!! read more

I never write reviews but here we are.I booked a stay for my dog Penny for this past weekend in their five star suite after seeing all the good reviews and was dumbfounded by what I observed through the webcam. My dog is a german shepherd and I had done the 5 star suite so she could get 40 minutes of playtime, she is used to getting an hour so I wanted her stay to be comfortable. I paid the early check in fee to check in on 11 Friday morning. I was going to be on the road most of the day so decided I'd keep the webcam up because I was nervous. For her entire stay Friday, she was not given any playtime. She was given 3 walks that totaled around 4-5 mins which is not enough time for a dog to use the bathroom. I emailed them that night and let them know about this and the second day was a little better but not much better. The playtimes still weren't carried to the promise time of 20 mins, I timed them myself and they were around 12-15 mins. They also did not follow my feeding instructions, they had it right in the system but had not copied them properly over to the contract. I was worried about leaving my dog at a resort and they proved my worries exactly. She came back and pooped three times in three hours after not getting enough time to use the bathroom all weekend. I will be taking my business else where, I did not get my moneys worth and my dog did not get the attention I had paid for. Thank god it was 50% off because this service is not worth $110. read more

Full disclosure, our two dogs did not stay here. However, I feel compelled to share my experience trying to get information and pricing from the company. For starters, do not believe the rate they quote you on nightly. There are hidden fees and requirements that they force upon pet owners but do NOT disclose clearly on the website (they disclose some of them, but not all that I could find). There is a $25 fee if you "check in" before 2pm and another fee if you "check out" after 12pm. Further, if your dogs stay three or more nights they REQUIRE you to purchase a bath package from them (which is $50/dog but they reserve the right to charge MORE if your dog is more "labor intensive"). For some quick math, your $70/night stay (assuming the nightly pricing they emailed me is actually the cost...which includes TWO dogs in the same room and the 50% discount for COVID) for three nights quickly goes from $200ish to $300ish. Under normal conditions, a weekend away with two dogs would be over $600. My advice, look elsewhere. There is a Petsmart PetsHotel right up the road that is cheaper and offers everything as a singular package. They are much more transparent and, if anything happens, there is an onsite vet's office. read more

My dog came back shell shocked. I suppose the environment was the reason. Expensive. Prefer using Rover.com where I have found great walkers and pet sitting, for much better price, hours, and service. read more

It's truly hard to express our sincere gratitude and love to the staff at Old Town Pet Resort in Springfield. Our sweet adopted dog Tezz may not be alive today if not for the extremes they went to in taking him in at their own expense for several months (he was a permanent resident for awhile due to his owners illness and resulting death). When the owner's family wouldn't step up to take Tezz in, OTPR reached out to a wonderful rescue which is how he came to us. When I reached out to Ashley Clukey at OTPR to thank her and to find out what had actually happened to our sweet Tezz who is 11 years old and deaf, Ashley told me his extremely sad story and it was immediately apparent that OTPR was Tezz's guardian angel during this traumatic time. Ashley asked me to come by so his family there could see him and everyone came out to hug and kiss him (there were plenty of smiles and tears). During his time there, they all took turns watching over him and some staff members even slept over with him or took him home to ensure he didn't feel abandoned which he literally was. Tezz and my husband and I are overwhelmed by all of the love and continued support OTPR continues to offer us. Chris and Jason are his favorite groomers - they make Tezz look like a new man and I call Ashley his auntie. Erin Spence (OTPR trainer) is so kind. Shes an expert at what she does and always available and willing to talk or to help whenever we need her. Her follow up is impeccable. What a wonderful and loving group of people you are - we are customers for life and you will be too. Definitely check them out if you love your dog like we do and want the absolute best for your pup! read more

Olde Towne Pet Resort - Pet Groomers Near Me - Springfield, Virginia

Certainly NOT for animals with medical issues. My cat is 15 years old and diagnosed with HCM, Asthma, Heart Murmur, IBD and early renal disease. They told me that they were comfortable doing BASIC heart-rate and resting rates on animals( don't need a stethoscope to perform) -- Found out when I picked my elderly cat up who has 3 heart conditions that it WAS NOT performed. Not sure if any of my medications for my cat where given either. It said( on the "pet journal) he didn't have any "upset tummys" "And had Normal Stools)but right when he got home, his bowels are all diarrhea. On top of that, that same night, he was "coughing" that happens when he is off his medications. I'm certainly not placing my cat here. I was very nervous at drop off when multiple cats are loose and hissing at each other. Nothing like stressing out cats by putting them with other cats they don't know. And on the Journal it stated "Group" play when I specifically told them NOT to have my cat with others. I can't trust this place. They even asked if he gets stressed can they use Feliway..... I just told them that he has heart issues and they asked about feliway?!?!?! They have no veterinary experience. I told them if he stresses out, CALL ME. Makes me wonder if he did. The camera SUCKS in the cattery. He was placed conveniently out of sight of the camera so I couldn't see him at all. I can't trust a place that works with animals that doesn't have basic veterinary care experience. Certainly if I was the manager of that place. All of my employees would be trained. People trust you to take care of their babies. That they are suppose to be in good hands. To give me false information and false promises. Thats bad service but disrespectful. * I have spoken with a Shannon, pretty much she told me her staff isn't trained. and it was decided my cat will not be using their services. This was a horrible first impression as my baby has never boarded before in the 14 years of his life. I was under the impression that they could handle him. Obviously not. I have to go out of town again and I am okay spending triple the amount at a VETERINARY Boarding facility that staff is competent enough to take care of animals that have medical issues. I won't be recommending this facility to my clients( I work in the veterinary field by the way)..... read more

We have boarded our Border Collie here twice and have also regularly used their spa services and Day Camp for the past six months. We book a luxury suite and login to watch our dog Howie on the pet camera in his suite. He has always looked relaxed and comfortable. We ran into an issue regarding the use of metal bowls for his food and the staff happily corrected it by serving his food on their own paper plates. (They also offer ceramic bowls.) We choose to bring his own food and always bring his bed and a few toys. You can use their food if you wish and each suite has an elevated cot. We also login online to watch him when he's at Day Camp. There are always staff members in the room and they break up any inappropriate play. They will test your dog first to make sure s/he has the right temperament for dog camp so we are not too concerned about him encountering aggressive dogs. We always receive a little report card after Day Camp so we know how he behaved. The cameras and the option of a large room with a window are a big deal for us. The staff is always so friendly and our dog now gets excited when he sees the building. We also like that they offer other activities like Agility and Swimming. Lots of options for keeping our dog stimulated and happy when we are out of town. Did I mention they have a night staff? They can be contacted directly by phone or email any time of night if you have or see a concern. I like that the animals are not left alone. We are able to enjoy our trip more knowing Howie is being well taken care of. You will pay a premium, I'm not going to lie. The premium for the luxury suite is worth it to us. You can board your dog in a smaller suite but can always add an extra walk or play time a la cart if you want to. Day Camp is offered at a discount to boarded dogs. They will also give you a tour of the place upon request. It's a very nice and rather large facility in Springfield. They also have locations in Dulles and Rockville. read more

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I rescued my dog, Camden, like most rescues she has her quirks. I did a bit of research and went to a few different groomers before landing at OTPR. I was so impressed with their service! Camden has an odd fear of tile and hardwood floor if it's a new environment. The associates at the front desk saw I was struggling to get her in the door (I was slightly embarrassed). But they acted so professionally. Tyler came around the front desk, bent down to let her sniff him, and then picked her up and brought her inside. And she's 40 lbs!! As Tyler was helping her Camden feel more comfortable in the new environment, Katy helped set us up for her bath by filling out her information. Again, Camden can be a bit nervous about change and she is not a fan of being bathed. I explained this to the front desk and they partnered with the assistant grooming manager, Chris. He placed her with Mark and I could not have been more happy!! Mark took care of her thick undercoat and put a bandana on her. Needless to say I was thrilled!! I HIGHLY RECOMMEND. They whole team made me feel so comfortable, and I plan on going back soon. Only concern is it can get really busy before holiday weekends and at certain times at night. Regardless, Camden and I will be back!! We will just make sure to Time our visits against the crowds. Thank you all for your amazing service!!!! read more

Olde Towne Pet Resort - Camden (smiling) on her way home from her bath. - Pet Groomers Near Me - Springfield, Virginia

Jason B. has been cutting my dog's hair for a few years now and has always been nothing, but extremely friendly and accommodating. There have been a few times where Jason even pointed out a couple of concerns I didn't notice with the dog until he mentioned them. Definitely recommend Jason if you're looking for consistency. read more

I would like to give a 5 star rating to the best doggie day care resort there ever was. My dog is a handful and these guys, especially Wayne always take such good care of him. Honestly now I only take him the days we know Wayne will be there. Again thank you so much for always keeping an eye on Kingsley and trying to correct his bad habits. read more

I brought my 2 dogs to OTPR over Easter for 4 days. I paid for extra grooming, anal glands on one dog, nail trim for the other. Total cost was well over $400 for the time they were there. When I got them home I realized they trimmed the wrong dogs nails. Now I'm wondering if the right dog got her glands done. No big deal though. I can deal with that. They came home exhausted. For 48 hours all they did was sleep... then the sickness started. One of them has developed a respiratory infection. Coughing, sneezing, lethargic. I took her to the vet and she's now on two antibiotics, an antihistamine and a decongestant. So on top of my $400+ bill from OTPR, I am now paying my vet $400+ for chest X-rays, meds and office visit. I take her back to the vet for follow up in a week and will be paying even more. After reading the reviews I see this is not an uncommon occurrence. I'm just praying my fur baby recovers soon. read more

Where do I start? This place was insanely fantastic, it exceeded my expectations. Is it expensive? Yes. But understandably so. We went out for the weekend, and kenneled our 6 year old westie named Dixie for two days. We got the five-star, so we were able to watch her 24/7. We noticed how her bed was pushed back behind the camera, so we called in to see if we could have it pushed forward. The man we spoke to was SO sweet. I get nervous when talking on the phone, and he made it a piece of cake. We watched a lady push the bed forward, and she even sat down and played with Dixie for a little bit. The bed was later pushed back, so we called again. The same man answered, and yet again, had a wonderful attitude, and made sure there was a note to keep Dixie's bed forward. They ended up pushing it all the way to the door, which was perfect for her. Everybody we met were exceptionally generous, and made the process easier. We're so thankful that this facility is located in our area. read more

Olde Towne Pet Resort - View from camera - Pet Groomers Near Me - Springfield, Virginia

With being such a nice facility, I unfortunately have to give this location a solid 2 stars. The first time we brought our male labradoodle for a cut/grooming he came back awesome and with zero issues. With a very busy day a few weeks ago, we decided to leave our labradoodle, who is not fixed, at Olde Towne Pet Resort for a day of doggy daycare. After a few hours, we received a call to notify us that our dog was separated because he was not fixed and would be boarded. What is aggravating is that we explicitly stated on his paperwork that he was not fixed. This is something that should have been verified immediately and not hours after as it was difficult enough to remove ourselves from our responsibilities to pick up our dog - this is also something that should have been brought to our attention by a manager and not a front desk employee. The issue was resolved and we decided to continue to use Olde Towne Pet Resort (OTPR) for their grooming services. We dropped our labradoodle off at OTPR for his summer cut considering he has a curly, fleece coat. Unfortunately, our boy has returned with parts of his face unevenly shaven and with pretty painful looking razor burn on his testicles/anus/and lower under-tail. It's a shame because the facility is extremely nice and close to our residence; however, the recent treatment and the current situation of our labradoodle is enough. We will look for a different groomer in the area :) read more