1. Whole Dogz

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Alexandria, VA

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Whole Dogz

3.8 (145 reviews)
Open • 8:00 am - 6:00 pm
Updated over 3 months ago

Services - Whole Dogz

Dog daycare

Pet boarding

Pet sitting

Whole Dogz Photos

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Recommended Reviews - Whole Dogz

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Reviews With Photos

This is the response I received from the owners of Whole Dogz, when I attempted to file a complaint.
Stephanie B.

Positive: Bailey's spot to meet her friends and brother to play; 3 hour packages; Close to Old Town Alexandria. Negatives: Bullying tactics after launching my first complaint by one of the owners happened over the span of a few months; unsolicited advice from owner that went against qualified vet directions after first complaint; Uses objective data like camera footage, but the organization does not have the skills to asses or mediate a situation using both subjective and objective data. Recommenation: Owner and staff training on professionalism and customer service; Subjective perspective: I have a great relationship with two other daycares who are close to home. Whole Dogz was not a good fit for me. I was trying to speak because the owner kept interrupting, I choked in my mask and pulled it down. I apologize for taking off my mask when I left the building. I was very upset with the treatment and the accusation of not memorizing a rule. I needed to be calm for my pups before I interacted again. They feel the energy. I will not be recommending or contacting this business again. *** NOTE: I stand by my review after Mary (the owner's comment). Please notice I questioned their skill-set and not their character, despite the false accusations. ***

Sarah Y.

I was trying to find a good daycare for my dog, and I wanted this to work out but it just didn't. The website and email/messaging system are dysfunctional and difficult to engage with but the real problems came when I went to "tour" and separately for my pup's evaluation. The "tour" was basically nothing, as you're "not allowed" to see the areas where dogs are. But I was able to see the kennels for overnight boarding, which seemed standard, though we just stood by the entryway there so I didn't see much. The man who gave me the tour seemed very disinterested, and it felt like I was bothering him but I tried to stay hopeful. I booked a follow-up eval to bring my dog in, so the day came and we went in at our scheduled time, except there was no one to be found at the front. Like completely empty, and no one in ear shot or anything. I said "hello" as I don't see a bell or knocker, but no one came. We stood around for a few minutes, but then we heard some really loud howling going on. My dog starts freaking out, and then I just got a bad vibe, so we left. I understand places are busy and staff need to go into the other room for things at times, but if someone books a time to bring their puppy in for the first time (and I told the man this), you probably should try to do a better job of welcoming them and attending to them at their appointment time. I may give it another shot in the future, but it kind of put me off for the time being. As a follow up based on Mary's response here (attached), I'll just say that your tone and approach, Mary, is exactly what I would expect based on my experience with your business and thanks, but no thanks. As far as the tour upsetting the dogs, I understand, but it seems odd to not have at least an area/window/door through which one could view into the play area rather than only by the camera. Beyond that, though, my dog isn't a cup of coffee, and just because you have a storefront in the front of the facility doesn't mean your sole purpose is merchandise or that you should view people's fur babies as such. To clarify: I didn't wait in line, as there wasn't anyone around, even after waiting well past my scheduled appointment time. Not that I should have anyway if an appointment was made, but there probably should be someone at least listening for the front, from a safety perspective. The interface of your site and messaging is difficult to use and not user friendly; a suggestion would be to use actual email. Your enrollment form doesn't allow various response areas to be filled; a suggestion would be to fix this so people can provide the most accurate information about their dogs. I notice you didn't address the customer service issue I mentioned during the tour, which is fine, because it doesn't seem like customer service is a top priority, but maybe it should be. An by all means, leave your storefront unattended to keep prices low for other people using your services but maybe invest in a bell or knocker so people can alert your workers that they've arrived especially when they've worked to schedule an appointment at a specific time.

The awesome dog shop in the main entry
Morgan M.

Had an awesome first time experience here! I took my two dogs (golden doodle and basset hound mix) for an evaluation and got to watch them happily go into the room with all the doggies on camera! They stayed for a full day of doggy daycare after they passed. I even got to watch them play all day on the cameras with my phone. The shop downstairs is so cute and charming, full of dog food and treats and toys and anything you could possibly need! I toured the boarding suites upstairs and wow I was impressed at the luxe setup all the dog's have!! Someone sleeps at the facility every night so there will always be someone there to care for your pup. I have never boarded my dogs when I go on trips before but this place has made me consider it an option. I can't wait to go back and neither can my pups!

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5 months ago

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Pet Care Team

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7 months ago

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1 year ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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5 years ago

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Mary K.

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2 years ago

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2 years ago

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4 years ago

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5 years ago

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Mary K.

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3 years ago

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Mary K.

Thanks very much Paul.

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1 year ago

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5 years ago

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5 years ago

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Mary K.

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3 years ago

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Mary K.

Thanks Andy!

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2 years ago

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7 years ago

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2 years ago

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12 years ago

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4 years ago

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4 years ago

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Mary K.

Thank you! We totally enjoyed having your pups with us!

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5 years ago

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Mary K.

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3 years ago

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Mary K.

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4 years ago

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Mary K.

Thank you! We love Berkley and the whole Plumb clan!

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4 years ago

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Mary K.

Thank you! We love your babies and you!

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6 years ago

Extremely high turnover, poorly managed, and overpriced. One small business i will never support again.

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8 years ago

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Mary K.

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12 years ago

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3 years ago

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4 years ago

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Mary K.

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12 years ago

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4 years ago

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Mary K.

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12 years ago

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13 years ago

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7 years ago

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Mary K.

Thanks so much, we love seeing Miss Kona!!

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Ask the Community - Whole Dogz

Got here at 650pm to pick up food for my dog but they were closed. What are the updated hours?

I am really sorry. I think staff thought all daycare dogs were gone but they shouldn’t have closed the doors until 7 pm.

Don’t See Your Question? Ask Away!

Review Highlights - Whole Dogz

“Patrick, Mary and the staff truly love what they do and each doggie that comes to play or stay at Whole Dogz.”

Mentioned in 23 reviews

Read more highlights

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After several disappointing experiences elsewhere we finally found our go-to grooming spot! The…read moreteam here really understands anxious pets - they gave our nervous pup special attention and offered a quiet space to help her feel comfortable. However she didn't need it and was able to roam with the other dogs at the spa. Special shout out to Vee (Vi?)! She was super attentive and took the time to understand our preferences and make sure we were on the same page about the style we wanted. When we got home, our dog was her usual playful self (at other places, she'd come home stressed and subdued). It's clear they treated her with patience and care. The results were exactly what we hoped for! We've made this our regular salon.

The staff was friendly at drop-off. Unfortunately the haircut was horrible and the follow-up was…read morefrustrating. After the terrible groom my partner was told to come back for a they would fix it for free. She scheduled the appointment pointing out that she wanted the complimentary service (see photo) and when I picked her up they told me it was roughly $125. I told them I had a free service and they saw that in the system but that's not what they did. I overheard the lady behind the counter whisper that we were willing to pay the difference even though it is their fault . At that point I was unwilling to pay but my partner was at work and had already paid the entire amount online so that I did not have to have any issues. They reached out to the owner and we were assured that she would reach out to us and fix it. My partner reached out to Jodi (the owner) and she did not respond. This was in February and it is now May. I waited to post this in hope that I wouldn't have to because they would make it right. I understand that the groomer needs to be paid because the work was completed but their mistake shouldn't have been my problem. Oh I forgot to mention how we came about the complimentary service. The original cut was HORRENDOUS (see photo) my partner wrote a review about it and they offered us a complimentary bath and tidy to take it down. She agreed and removed the review(shady). All I want is my partner's money back. This review did not need to be posted but I hate that fact that we were taken advantage of by this business.

PetSmart

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(230 reviews)

We bring our cat to Petsmart to get our nails (claws) clipped. They also brush her, clean her ears…read moreand such. We're very happy with their service and how they treat Chloe.

I would caution anyone NOT to board their cats at the PetSmart PetsHotel on Richmond Highway in…read moreAlexandria.The information on their website is patently false; they don't do any of the things that they claim they do. We had such a horrible experience and feel a tremendous amount of guilt for trusting that they would take care of our cat. After a short stay, our healthy 1-year old cat was returned to us lethargic and clearly traumatized, with serious episodes of vomiting and diarrhea that ended up in a $2,500 vet hospital stay. A quick business trip turned into an ungodly expense. We were promised an update during his stay as well as a "Pawgresss Report" when we picked him up, but received neither, likely because he wasn't adjusting well and it was easier for them to keep that from us. They didn't even do a basic medical check when we dropped him off, which again was supposed to happen according to their website. I reached out to the hotel manager, Arden, once he was admitted to the vet hospital two days after his stay, and described our experience. She "seemed" very sympathetic and assured me that an incident report would be filed and that someone would get back to me ASAP. Well, here it is 4 days later and I still haven't heard from anyone; I would have thought that they would want, at the very least, an update on his diagnosis/condition to prevent an outbreak at their facility. Nope. Clearly, what they say and what they actually do are at odds. Don't be like me and get caught up in the flowery language used on their website to describe their facility and services; it's all disingenuous, if not patently false. I fear our poor cat will never get over the trauma of his visit at the PetsHotel on Richmond Highway in Alexandria, Virginia

Whole Dogz - pet_sitting - Updated October 2026

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