Paw Spa is by far the best groomer we have ever used. They only do 1-2 dogs at a time, so our fur baby isn't locked in a kennel all day, like at most places. Paw Spa is communicative, kind, and performs excellent work. Finally, we have a Pomeranian, and they put up with his attitude with grace. I can't recommend them enough! read more

Cannot say enough good things about this Groomer! Gabriella is the most caring person and you can really tell she loves her job and the pets! Our fur baby Winston is a bit of a handful... He's still kitten like and very wiry and she is exceptionally good with him. He's very fluffy and she always trims his fur and claws so that I don't have to! I have a feeling she will be seeing Winston once a quarter for the span of his life lol read more

Paw Spa - Winston - Pet Groomers Near Me - Alexandria, Virginia

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My name is Beary and I love going to Paw Spa. I recommend anyone because they are all wooftastic! Every time my Mommy drops me off with Gabby and her team, I get so excited that I can't stop wagging my tail and I always leave spitter of love on the floor, coming and going. They love me at Paw Spa and I love them. Can't wait for my next visit!!! read more

Paw Spa - Beary's happy and handsome! - Pet Groomers Near Me - Alexandria, Virginia

This was so sad to find out that this business that I wanted to support in the community was poor in their service, both to my dog and me directly. My dog went to this location on Dec 21 for a full bath and cut. She is a poodle. I went to this establishment because I was told they were capable of grooming poodles. I noticed after this grooming appointment that she still had a lot of ear hair and wax. I reported this in my next appointment request and scheduled her for an appointment with the manager. She stated she will make sure her ears were done. On Jan 20, the manager stated yes there may be an issue with one ear. I know groomers do not handle ear issues, however, the manager did not say that she thought the ears were so bad that they could not perform the service, that she knew there was an infection, or that a vet should be contacted. I was not even told about the groomers thoughts on her hears until after the appointment. She waited until after the supposed grooming appointment was over and still had me pay. I noticed that her ears were still not plucked or cleaned. I just had to take my dog to the vet today who stated that clinically my dog should not have this much wax and hair build up if she got properly groomed not even a month ago. My dog had an ear infection, bleeding, and soreness due to this location's poor service and negligence. After reporting this to staff today, I was hung up on, rudely disregarded, and was told this was not their issue. If the manager believed there was an ear infection, she should have called me before doing anything else in the service and explain such. That was never done as all she cared about was being paid. Even my vet said I should report this, demand a refund, and never go back there. I never will. I do not recommend this groomer at all! Such inadequate leadership. Devaluing the area over there. And now I am stuck with tending to my dog's medical issues now. No remedy was even provided, which further shows the lack of care and professionalism of this establish. Beware! There are better groomers out there. And even based on the comment of the owner, still poor customer service. No mention of the poor cleaning and lack there of from the groomer in December, which caused me to book another appointment. There was disrespectful tone and service from staff prior to me getting upset. I wish this business good luck and better management moving forward. I won't be back as I have reported read more

Koffee's been being groomed at the Paw Spa with Tee Jewell for the past several months and Tee always does an amazing job with my sweet senior girl. She's almost 14 now and requires a little extra TLC the Paw Spa team seems to give to all their fur babies, with Tee even referring to her clients' pets as her fur besties which I find to be a nice touch and makes me feel at ease leaving my sweet girl with her for her spa dates. Tee takes great care to have Koffee's grooms look exactly as we ask for them to and best of all, my little love always seems to be in pleasant spirits when we drop her off and pick her up which also helps me to feel at ease with leaving her in Tee's care for the appointments. She has arthritis and a back issue that the Paw Spa team seems to also be attentive to, handling Koffee with gentleness and patience. It's been an easy booking process each time we needed to schedule groomings and Koffee is always ready for pick up in the promised time Tee says she'll be, during which I receive text messages to let me know when the appointment is almost wrapped up. While we rarely cage or crate Koffee, I appreciate that the Paw Spa is being precautious about the respiratory virus going around with dogs now and keeping our pets safe by having them be separated and sometimes in crates during appointments to prevent potential spread of germs and the virus. The paw spa is also open on weekends with evening and early morning appointments available so if you're looking to treat your fur baby to a spa day, check them out and book with Tee Jewell if she's available. read more

I've never picked up my dog from the groomers and she didn't want to leave. Well, that happened here. I walked up and could see the owner with Boba in her lap through the front windows, and Boba was licking her face and tail just a wagging. She smells great, her toes are perfectly paw-dicured, and her ears are clean, which I am never able to do by myself! Oh, and her breath is minty fresh. The Paw Spa is wonderful and the people are so kind. We will be back. Just be ready for your dog to not want to go home with you. read more

Paw Spa - Boba after her spa day - Pet Groomers Near Me - Alexandria, Virginia

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Loved the groomers! my pups clearly loved them too! My Aussies both desperately needed a good grooming and both of my furbabies look beautiful! Absolutely look forward to their next grooming appointment! read more

My baby girl went in for a long overdue bath, she came back silky and smooth. Love this place, everyone is so friendly and welcoming. I will definitely be back. read more

Sylvie cat was in good hands! She needed a nail trim and came back to me calm and not upset.

My dog loves her groomer visits with Gabriella and the team at Paw Spa. They always do an amazing job and give my beloved furbaby all the TLC and loves she needs for a safe, comfortable visit. read more

Paw Spa - Pet Groomers Near Me - Alexandria, Virginia

Will change random fees without heads up. Diminished customer service and professionalism. Our first couple times here were good, but the last two experiences showed how low the services here have gone. I got a first heads up notification that within 30 our dog would be ready. I waited until the "ready for pickup" text to finish up work and begin my drive. 30 mins later they gave me notice (never explained or given this info) that an all day Care Fee would be charged now. I was pretty shocked and told them I didn't know there was a fee and I was about 10 mins away. The response from what I thought was a system text was a back and forth and an accusation that they never heard back from me. I got there 8 mins later and left with my dog. We will NOT return here, there are plenty of quality pet groomers with professionalism, level of service that meets price, and common courtesy. Leaving a dog in a cage all day and zoning out in front of a tv isn't really Dog DayCare, rushed service and rude demeanor is not really what I expect here. Once was great, now is average with high, unjustified prices. read more

Had great experience at Paw Spa. They listened to how I wanted my dog groomed and did a fantastic job. We will be back. read more

Paw Spa - Rocky looking fresh - Pet Groomers Near Me - Alexandria, Virginia

Paw Spa lost another client. I will be transparent and fair because I have been waiting for the right time to create an updated review. On August 19, I dropped my dog there with my mother. When we gave Lucas to the groomers at that time, they were pulling off the leash from his neck to get him inside, and it was painful to see that, but I decided again to trust them. When we picked him up after 4 hours, he was normal. We tend to pick him up as quickly as possible because he is our baby, and 4 hours is a lot for him and us. However, the next day he was coughing a lot, and I asked politely and respectfully what had happened to him through text messages, and things did not end well. They told me they would check the cameras, but we have yet not receive an answer from the video. In the text messages, the owner, Gabriella, becomes defensive, and as a manager, she should receive constructive opinions that could help her small business improve. But this was not the case. Instead, she mentioned something that offended me and, for weeks, made me ask myself if I was doing things right. My dog is fearful, but whenever I bring them to Paw Spa, I ask how his behavior is, and she is always like he is vocal, but he was a good boy. However, now that her attitude has changed, she began to say that he nips a lot and things I have never heard. The worst part was when she referred to schnauzers as ''that breed.'' And in this place, they do have a problem with schnauzers. Anyways, I have brought my Lucas to two different places after that with fear of what could happen to him. Let me tell you; these two places treat him SO WELL. It started when we dropped him off. They could handle the situation well in less than a minute with CARE, and it did not take 4 or 5 hours, less than 2 hours, without bruises on his skin (I can post pictures, with time and the date). This proves that the problem is not my little boy, and they let us watch him throughout the grooming. Oh, and they did the schnauzer style, unlike Paw Spa, which trimmed all of my Lucas beards and left his tail with uneven hair. This is my experience, and it's valid that I could express it. read more

We requested that our dog's body be evenly trimmed. The groomer, instead, cut our dog unevenly on many locations on her body.  There appears to be a nick, or small cut, on the left side of her tail.  She's been licking her front paws all evening.  This doesn't usually happen when she returns from the groomers. After giving them several chances, we won't go back. read more

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Love these ladies and they love what they do. You can tell by how amazing your dog looks, feels, and acts after grooming. They treat my dog with amazing care and we are beyond satisfied every time. Tee is our go to groomer and I highly recommend her. read more

Paw Spa - Pet Groomers Near Me - Alexandria, Virginia

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I really wanted to like this place. I really did! So much so that I decided to schedule my Shih Tzu's grooming here instead of his normal groomers to give them a try. I wholeheartedly regret my decision and will never bring my baby back here nor recommend to dog friends. My first impression was good. The groomer seemed friendly and notified me of the time which was spot on. However, the groom itself is horrific and I can only imagine the traumatizing experience my dog had. First, upon inspection my dog has a 2 inch gash on his tail. His fur is white so you can clearly see he had been bleeding. What's worse is the groomer made no mention of this. I understand things happen but come on. I should have been notified of something like this. Especially since he did not walk into the salon with that gash. Second, the cut is atrocious and it looks like it was rushed. The cut is choppy and he looked half blow dried - half wavy fur (which happens when he air dries) and half blow dried. They didn't even touch his ears when I specifically asked for half to be cut smh. I am so disappointed in my experience. read more

Paw Spa - I asked for a round face teddy bear cut ‍ - Pet Groomers Near Me - Alexandria, Virginia

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First, I want to give the owner credit for not charging me for the services. But as I chose this groomer based on the positive reviews, I decided I had to post for others. I asked for very light trimming around my two Shelties' ears that blended into the face. I picked them up to find a complete uneven hatchet job - especially the ruff of my younger dog. The groomer cut 3 or 4 inches off an area you would never trim on a sheltie. The soft sheltie fur feels sharp to the touch and is uneven. The owner saw how bad it was and did attempt to even out what looked like steps cut into the fur - looked like when a small child that has attempted to cut their own hair with scissors. What prompted this review however is that at home I noticed my dogs' nails were not trimmed - which I explicitly asked for - two out of eight paws had been touched. Lastly, the loud music blasting - so loudly the wall shook - concerned me. Dogs have sensitive ears and the grooming environment is loud enough without more noise for them. I'm devastated for my younger pup. I talked to my breeder/veterinarian. She said it will take 4 months to a year for the hair to grow back and it may never look the same. I think this groomer is probably great for doodles, poodles, or other dogs that do not have a breed standard cut. Perhaps the owner is well trained but not staff. I try to give business the benefit of the doubt and being kind (thanking her for not charging me and trying to fix things). But I regret going here so much. Don't make my mistake. Given the owner seems to respond defensively to all negative reviews, I expect the same here. Edit: per response below. I love loud music. That is my taste. This was blow out the speakers loud (which I also love!) but I would never ever subject a dog to that. Just like I would never take my dogs to the club with me. read more

After reading really good reviews I thought we'd give Paw Spa a shot for my 17lb cavachon pup. We came for a bath and had an ok experience. We prob won't be back just due to the prices. There's a reason they don't put their prices anywhere on their website or in the store... this place is HELLA expensive. Most baths for small dogs cost $30-$50 but it's $70 here plus a tip. Woof. That's how much I normally pay for a full groom. For a place this expensive I'm surprised they aren't friendlier and the spa cleaner. There's hair everywhere on the floor when you walk in. And the receptionist wasn't very nice at all. However, our groomer seemed to be very nice and I liked him. He did a good job - my dog is super clean and fresh and he followed my instructions. So, that's the good news. read more

I will admit I do miss seeing Garbriella at this location. Depending on the day... the front desk staff is not always the most pleasant but the groomers are very friendly and always do an excellent job on my JRT. My dog sheds a lot so I do the TheraCare with fresh breath. Services usually takes 2 1/2 hours which I appreciate because he is getting pampered. My dog is always excited to come here. I've tried other groomers in the past- my dog seemed terrified when he arrived and left which was a RED FLAG for me. Thank you PawSpa for always taking good care of Joey! I will update my review with today's picture! read more

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I brought my Norwich terrier here for his first ever official groom after being rescued. His coat is wiry with quirky tufts, and I requested to maintain his tail and neck as much as possible. I spoke to a lovely woman who walked me through their offerings and pricing, and set the appointment for me. Dropping him off, the staff was just as warm and chatted with me again to reiterate what I wanted for him. The end result was exactly what I'd hoped for - a cut accentuating his quirks, while being clean and crisp. His nails were nicely trimmed (something he will not let me do) and they'd even put a petite men's tie around his neck so he looked like a proper gent. As far as I can tell, the lower reviews for this place seem based on understandable occasional limitations of a small business. I highly recommend giving his place a try. read more

Paw Spa - Before - Pet Groomers Near Me - Alexandria, Virginia

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The best grooming salon in the DMV! Not only they groom dogs but cats as well. I've gone there twice and was never disappointed. They definitely know how to take amazing care of your fur babies especially for cats. The groomers have the patience and skills to get them clean up nicely. And I love the Thera-Clean service for fur babies who has troubled skin like my cat. I appreciate the effort and enthusiasm they put into their work! P.S. Thank you for the free collar, I didn't realize my baby looks good in green read more

Paw Spa - Pet Groomers Near Me - Alexandria, Virginia

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Such an adorable place with a super welcoming atmosphere for both pets and pet-owners! All of the workers were kind with us, and very gentle with our two puppies. Totally recommend as your pet spa if you're from old town! read more

Paw Spa - Adorable Christmas themed puppy playground - Pet Groomers Near Me - Alexandria, Virginia

We never leave here disappointed. Our little guy loves coming. They take such good care of him and are incredibly detailed in asking exactly what we're looking for. I thoroughly enjoy bringing our puppy here for his cuts. read more

Paw Spa - Our little Scottish Terrier. - Pet Groomers Near Me - Alexandria, Virginia

This was our dog's first grooming experience; and everyone was so incredibly sweet at welcoming our dog, making him feel at ease immediately. On top of that, the waiting area is full of cozy and fun areas, and the groomer took the time to talk through everything that she did and how our pup handled everything (wonderfully!). He's now so clean and with his long coat, is trimmed perfectly. So so thrilled for our pup, Waylon and all of the experiences to come. Thank you!! read more

Paw Spa - Such a happy pup! - Pet Groomers Near Me - Alexandria, Virginia

My family adopted a dog in from a shelter in early July 2020 and it was finally time to get him groomed! We were nervous because as a shelter dog, we were unsure how he would do with a groomer. We had previously tried lightly brushing our dog and he wasn't too happy, and we had been told by his prior owners that it was difficult to cut his nails. We were expecting the worst when we picked him up but we were instead greeted with sweet stories of how our dog reacted! This salon is about 20 minutes from our house but we really wanted to support a business owned by Black women. Can't wait to return. Also, extra points for having an amazing accessibility key on their website. read more

Paw Spa - Our sweet pup, Inky! We had him cleaned up and he smells great! - Pet Groomers Near Me - Alexandria, Virginia

I found this groomers online and was initially pleased to learn that is was a minority and female business. I've waited a few months to write this review because I was so disappointed and angry. Initially I was very happy with the work done on my doggies. Overtime that changed. The front desk staff is a revolving door. You never know who you're going to get. So are the groomers. The work became slap hazard with me pointing out areas which needed cleaning up. I would arrive and be told that they were behind and would wait sometimes more than four hours for my puppy. I didn't complain but tried to use the free time constructively. Then the day came when I was late. It was a horrible day for DC traffic and it took 1.5 hours to get there from Georgetown. I arrived 20 minutes late and they give a 15 minute grace period. Instead of calling me and saying oh sorry you're late we can't take you. They texted. I don't text and drive. In fact if I receive a text while driving the phone automatically sends a message saying that I'm driving. Anyway, I arrive flustered and apologetic, especially after driving around the block looking for a legal parking space. Nevertheless, "so sorry" I'm told. You're too late. Then In the same breath they say they are backed up. Wait, if you're backed up then even if I was on time you still would be backed up. All the times I arrived on time, waited until 9 or 10 for my pooch didn't matter. Needless to say I was pissed and told them so. That would have been that until I took my puppy to another groomer the next week. At that groomer she showed me all the places where my dogs silky fur was matted underneath. Steam came out of my ears. I had been taking my dog to the Paw Spa since he was 12 weeks old. It is enraging that they couldn't do a decent job. They did me a favor by not taking my pooch. Now I'm with a better groomer much closer to home. Just be diligent and beware when going here. Oh and I only have three stars because of the first groomer I had. She was great but no longer there. RESPONSE: I find it amusing that the owner takes umbrage at the review. Yet she fails to acknowledge that matting doesn't just occur in ONE FLIPPING WEEK! As was shared by the new groomer, the matting occurs over a period of time. I took my puppy faithfully for grooming so one week won't make a darn bit of difference. Excuses are useless, and fail to rectify anything. I can respect business owners who take responsibility for what they do. Also even when I was no longer happy with the service, it was my mistake to continue to give grace and mercy to this business. I did it BECAUSE it was minority owned and female owned. When I was happy with the work I promoted where it mattered, on groups of pet owners. Word of mouth is what runs things. Anyone who has studied marketing for two seconds knows that a happy customer tells one or two, an unhappy one tells everyone. Rest assured, I will be rectifying my prior praise with ALL of the groups I belong to. Sometimes the best response is no response at all. Excuses are tools of the incompetent. They build monuments of nothingness. Those who choose to use them seldom amount to anything. read more

I'm a fairly new dog mom and quickly learned why people treat their pets as if they're a baby. My girl Lulu deserves the absolute best when it comes to vets, groomers, etc. I need to know that she's in good hands and taken care of. Paw Spa does exactly that for me. This is an establishment that you can trust because of their personal love for pets and tender care for them. They'll have your fur baby looking their best! I'll never forget when my mom took her dog to the convenient groomer down the street from her. Her cute, fluffy maltese suddenly turned into a naked mole rat. I'm not exaggerating when I say we thought they switched out the dog. Paw Spa will make sure your pet is well groomed while also listening to the owner's requests. It's basically a piece of art for them. This was Lulu's first real cut aside from trims or the botched job I did at home during quarantine, so needless to say I was pretty nervous about the results. The nerves are officially gone from here on out because she looks so cute! She also was as soft as can be and smelled amazing. The attention to detail is insane. Let me add at their space is so beautiful and in an amazing location! I love that I can drop my dog off and walk around Old Town Alexandria while I wait. I'm willing to drive the extra miles for a great experience. read more

Paw Spa - Lulu after her groom representing pride month! - Pet Groomers Near Me - Alexandria, Virginia

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Paw Spa was pretty good! Our sheltie needed a full groom and we were mostly pleased with Cari's work. His front coat could be a bit smoother looking and is a bit choppy, and they neglected to remove a mat behind his ears, but otherwise he looks good. They also quoted us 2 hours and it took a little over 3, I wish they would've given us accurate times so we could have planned our afternoon better. Overall would recommend. read more

Paw Spa - Pet Groomers Near Me - Alexandria, Virginia

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Living in the DMV is becoming more of a fabulous experience daily. Gabriella you did an amazing job on my little Lala! This pet spa is beautifully decorated and clean. The staff (My apologies I don't remember their names) they were kind and welcoming. I'm accustomed to my poor dog walking in the groomers shaking and shivering. I had to change a few times before due to this. Not this time. I know she was treated like a princess. I can't wait until my next appointment. Thanks for the fabulous 5 star experience. read more

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Found out about this place on Instagram. Wanted to give them a try because the owners previously worked at the groomers we went to before. I absolutely love the waiting area. As soon as I arrived, I could see my dog from the window. She was running around happily. When I got in, I saw that they have placed a water bowl in the area and also gave my dog treats! I've never seen that before at any grooming places. I also love the fact that the groomer was very attentive and was able to groom Kai to what I like. Unfortunately I didn't get her name, but she was wonderful. The attention to detail was spot on. The staff there are so friendly that I felt comfortable leaving my dog there. Definitely will be coming here from here on out! read more

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Scheduling online was a breeze. They were very responsive when we had questions, as well as when we had minor technical issue sending over vaccine records. Receptionist was warm & inviting, immediately greeting both the dogs. Groomer came out to ask about any preferences. I let her know I really wanted to do something fantastic to surprise my partner! Please take free reign & do something fun with what there is. She mentioned fur friendly coloring if we ever interested. I let her now my partners fav color & to please go for!! They did and it's AMAZING!! His poppa was very surprised when we picked them up!! We've found our new groomers!!!! read more

Paw Spa - Pet friendly fur coloring & a bow tie to match!!! - Pet Groomers Near Me - Alexandria, Virginia

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These ladies did such a good job with our anxious pup. The place was clean, service was great, and our dog is happy and clean. Typically our little guy doesn't let ANYONE touch his paws - which resulted in his nails getting way too long. Time after time we would pick up ollie from a groomer and they informed us that they were unable to clip his nails as he was so fussy. UNTIL we went to Paw Spa! He gave them a bit of trouble, but they didn't give up and coddled him into letting them trim his nails. So thankful for Gianna and Gabriella! read more

Paw Spa - Pet Groomers Near Me - Alexandria, Virginia

We recently adopted Mr. Flash into our family. As new cat owners we are in the learning faze and weren't sure how comfortable Mr. Flash would be to having his nails trimmed. Frankly, we weren't comfortable trimming them either. We then ventured on our quest to find a cat groomer. Apparently they are a rare breed in this area. We lucked up and found Paw Spa and are so happy we did. The customer service was outstanding from the initial phone call to the day of service. Mr. Flash seems much happier. It's not an if but just a when we will bring our new fur baby back for additional cat services. Thanks Paw Spa! read more

Paw Spa - Pet Groomers Near Me - Alexandria, Virginia

I'm giving two stars because the girl working the front was so nice. As for the grooming, our experience was terrible. We paid for a full service and the only thing done was a bath and paw pad trim. He smelled clean and looked clean when I picked him up. When we got home I realize that he wasn't trimmed. His privates were still covered in hair, his paw pads we trimmed unevenly, ears untouched, nails weren't touched, slightly damp, and not brushed what so ever. Pretty much we paid $160 to have our dog washed, lesson learned. Save your money and go somewhere else. As for the owners reply, I booked him for a full service. Which brings my point home, $160 to give a dog a bath!? I'm in the wrong business, what a joke.... read more

Spoke with owner she was nice and knowledgeable.The location was very reasonable and nice as well . she did a great job with my cat. Will be back read more

Did phenomenal work on a puppy that my sister and I found roaming the streets. The drop off/check-in in process was simple. I was told the the service would take about three hours and I was notified when the grooming was finished via text. Everyone who was in the apartment complex the day we found Beans always asks who we went to to get him groomed and we always tell them Paw Spa. Now that I think about it the only thing that I am really upset about is the fact that I didn't take more pictures after the grooming service to show off how great of a job they did. read more

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I've had great experiences at Paw Spa! The groomers are always so sweet to my dog, Bennett. The most recent visit was so quick an easy - we walked in for a nail clip and Deja was so kind and professional, and comforted Benny when he got nervous He gets scared of pretty much everything so I always appreciate the quick and efficient services either for full grooming or walk-in services like nail trims. Thank you! read more

Paw Spa - Pet Groomers Near Me - Alexandria, Virginia

I dropped my dog off for grooming and was called about an hour later. They had shaved 1/2 of my dog's coat and told me she had 'an infestation of fleas' and that I had to come pick her up. My dog takes medication for fleas. The picture they showed me had 3 black dots on the top of her coat - not near her skin. I brought her home and went through her coat and saw not one single flea. I am livid. If there was a flea on her, it came from there. We will NEVER use this place again. Responding to their reply: My dog did not and does NOT have fleas and I never raised my voice so they are liars on top of being a flea infested establishment. Be warned. The picture they sent showed fleas on top of my dogs coat. Fleas live next to the skin. The fleas came onto my dog from their establishment. That's why they were on top of her coat. They texted me numerous times and even called me names - so don't be fooled. Rude and unprofessional. I would never trust my girl with them again. read more

Paw Spa - Grooming from Pet Spa. - Pet Groomers Near Me - Alexandria, Virginia

My dog lives Gabrielle, usually pouts taking him to the groomer. Here he runs up the stairs like it's amazing and of course he looks great and know it. read more

I was waiting to post a review to give the owner time to respond to my phone calls and emails-- they have yet to respond at all. As you can see from the photos below, my goldendoodle received a horrible haircut and sustained injury at the Paw Spa. I had scheduled my goldendoodle to get groomed this past week with the owner. However, they switched to a different groomer during the service without my approval. I explained exactly what I expected especially with the cut of the front legs (looks like a smaller blade was used and resulted in a deeper uneven groom on the back of front legs). I was assured by owner that it would not happen. I received my dog back with the exact issue I was told wouldn't happen. Further, other issues also arose from the groom. My dog's back legs are not groomed all the way down and her dewclaws were not cut at all. In addition, it looks like my dog sustained injury to her paw as the clippers were used on her paw pad and shaved it off partially. I have sent emails including the pictures I took below so that the owner can see the grooming service I received which is not up to par and potentially dangerous. I also called Paw Spa the following morning and spoke with the groomer (assistant manager "T") that cut my dog because owner was unable to speak with me during this time. I was rudely talked down to and was not given any solutions by the groomer/assistant manager but was told that it was the genetics of my dog and the blade that was at fault.Please note, my dog has been groomed with the same size blade here and at different groomers and it has never turned out like this. Then she proceeded to cut me off and tell me I am incorrect because she had 11 years of experience grooming dogs. However, it is clear from the images below that further groomer training is needed. If they cannot properly groom mixed breed dogs (I.e. goldendoodles) then this should be advertised on their website. Later that same day I called back and I spoke with a groomer (Jamal) who took down my information and said that the owner would call in a few hours. I have not been contacted via phone call or email. Additionally, I met with my vet about the deeply shaved paw pad and the vet said that the clippers were too close and shaved it off. There has been no accountability and I have not received any resolution from the Paw Spa to solve this issue. I would like a full refund to rectify this issue because I paid for a service that I did not receive. Also, my dog had to suffer an injury. Please see photos below. Since they are not responding to me directly, maybe they will respond to the Better Business Bureau. I will update this review as necessary. read more

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