Jason did an amazing job on my great pyrenees. My great pyr is not an easy dog and it's been years being able to find a groomer he will cooperate with. I had to self bathe him myself for years. Recently I had to board him last minute due to heading out of town. I also was nervous boarding him as he shuts down/will not cooperate as well. However, I receive no issues with boarding. He seem great leaving the facility. He has been matted for a while and needed sanitary trimming and brush out. The scheduler thought Jason was the perfect guy to handle. She was right. Jason brought me a new dog. You can tell my dog felt so much better. My family loved it. Highly recommend Olde Town Pet Resort Springfield for boarding and grooming needs. read more

Rude experience at the front desk on the morning of 7/24. I arrived, and the lady (curly hair) I lined up in front of never acknowledged me. Though, I was within her peripheral vision and she definitely was aware I was there. She just never greeted me. Then, a coworker of hers, also a female, came to her to talk to her. She too did not acknowledge me. I saw another customer enter and line up in front of a male employee. He helped her. So I went and lined up there. He ignored me. Wtf. The 2nd female who ignored me after the 1st female noticed I was not being helped, so she asked me, "Have you been helped?" I flatly said, "No." The 1st female looked at me for the first time, but with attitude and anger, almost like she wanted to hit me. The guy proceeded to help me, barely making eye contact with me. Meanwhile, the 1st female was staring me down everywhere she went. I even caught it on camera. Ask me for the footage. I even posted it on Yelp. This was such a bizarre, rude experience. Customer service was extremely poor at the front desk. Only the customer service at the cattery lightened my mood. Such a stark difference. Whoever helped me there was extremely sweet. Front desk was horrible. read more

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Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board a houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means. read more

I used Old Towne for boarding from 2019-2023 without any major concerns. What originally stood out was the positive communication, photos and updates that gave us a good sense of how the dogs were doing. Over the past three years, that changed. Communication became mostly problem-focused, especially around poor eating and diarrhea, with calls and texts throughout the day and sometimes very late at night. I raised similar concerns with management each of the last three summers. During this most recent 7-night stay, I was receiving multiple calls or texts a day. Five days into the stay, I asked that routine updates be consolidated into one summary call per day. Although these summary calls still came between 7:30 and 8:30 PM. The number of contacts and the varying times they came also made it difficult to tell what was actually urgent and what was simply a routine update. Even with all of that communication, I still had very little sense of how the dogs were doing overall. I also had to call back at times to provide background information, and I was texted that an anti-diarrheal medication was going to be started when I felt that warranted a phone conversation. Pickup this time was frustrating as well. One of the two dogs we were picking up still had dried stool on her rear and needed a bath at home, two toys were missing, and we were sent home with the wrong blanket. Drop-off has additionally taken 30-60 minutes during each of our last three stays despite no line, compared with about 5-10 minutes elsewhere. Because this has become a pattern over several stays, Old Towne is no longer the right boarding fit for us. Grooming has generally been a separate and positive experience. read more

We had our American Bully board here for a week. This what her first time boarding and being around so many new people/dogs so we were nervous going into it. The staff were super friendly, organized, and I could tell how much they cared for our dog. We could see on the cameras how careful staff was with how dogs interacted with each other. We picked up a happy, healthy bully who made so many friends. Will definitely use them again! read more

Olde Towne Pet Resort - Pet Groomers Near Me - Springfield, Virginia

I can't say enough good things about Olde Towne Pet Resort. As a puppy parent, I'm naturally hesitant about leaving him anywhere--but OTPR has completely earned my trust. Their live-streaming cameras let me check in on him during daycare play sessions and while he's relaxing in his suite, which gives me incredible peace of mind. The facility itself feels more like a luxury hotel than a kennel, and the team genuinely loves what they do. It's clear they care deeply for every pet in their care. If you're looking for a reliable, compassionate place to leave your pet while you're away, I wholeheartedly recommend OTPR. Their prices are competitive, and their amenities far exceed any other facility I've visited in the DMV. #GiveThemATry read more

Olde Towne Pet Resort - Pet Groomers Near Me - Springfield, Virginia

The folks at Olde Towne Pet Resort amaze me! They always help me with Koda when I need it - boarding, his grooming, training, socializing, etc. The staff is wonderful and welcoming when we walk in the door! They come from behind the desk to receive and give hugs with Koda! Maria is always the sweetest and tries to figure ways to help me with my Koda needs! This was the latest - Koda's Mother's Day card for me! He made it with his paws at Olde Towne Pet Resort. The flowers are his paw prints! Thank you everyone! and thank you for making my Mother's Day so much better. read more

Olde Towne Pet Resort - Koda's Mother's Day card for me! - Pet Groomers Near Me - Springfield, Virginia

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I've been a regular customer of this OTPR location since it opened. Had my golden retriever bathed today...dropped off at 9:30 with pick up at 5:30. Since the moment we got home my dog went potty 5 times...both jobs each time. On top of that, she was obviously stressed out from her day...panting a lot and very uncomfortable. Clearly the bather (male whom I won't name here) never took my dog for a relief walk during the entire 8 hours she was with him. This is the 1st time I've encountered this at OTPR and I'm so incredibly disappointed. My dog's regular bather was off today. IF I return, I will certainly make a point of never allowing him to bath her again. read more

I liked that I could board my dog in a nice large room with internet feed and TV. We did not know that we could also bring dog's personal items (blankets, toys), next time! I was not pleased that all dogs staying for 3 days of boarding MUST be charged for a bath regardless! Seems like a lot of extra fees for god customer service. ‍ read more

My dog has a great time at the daycare. However, they have lost something of hers every single time she is boarded. The daycare cameras need a serious clean and upgrade as well. You can't see a thing through them read more

Above market pricing for some time. Now, far above market with the new "membership" model, where they charge more to give your pet a "richer, more consistent experience..". Much better and more affordable alternatives abound! read more

I'm very disappointed to hear that you will no longer apply SoftPaws when I bring my cat in for nail trims. I brought the product with me and it was a quick and easy process, it never took your groomers very long to do the application. This was a very useful service and it's a shame that you will no longer offer it - There aren't many options for cat owners to prevent destroying our furniture and this was a safe option that doesn't harm the cat. Very disappointed. read more

Had y dog groomed today. Vicki is a great groomer. She recommends solutions to any issues.

I picked up my cat on day 3 of a 10 day stay. At drop off and in multiple calls I let them know that my cat not urinating or drinking water for 24hrs can quickly lead to an extended hospital visit, as he has had surgery for urinary blockage in the past. I called Day 1 at 5pm (told to get a call back in 2hrs, nothing) and 9pm and left a voice mail.. got a call back at midnight that he hasn't used the bathroom or eaten but it's normal and that id get an update tomorrow. I called Day 2 at 5pm bc i got no call. We told again id get a call in 2hrs. Nothing. Midnight. Nothing. 9am I was told sometimes it takes 24 to 48 hours for the team to do rounds and do call backs. Then why was i told 2 hrs? And why is that OK if my cat has medical risk? Anyway I picked him up bc I couldn't trust anything they say. At pickup at 5pm, he had peed only once, barely eaten, and showing signs of extreme stress. All with no phone call to even ask if there's anything that might help him. People with cats.. just find someone on Rover and do a meet and greet first so you can assess the living space and the sitter. He was peeing and eating and happy within 3 minutes of being dropped at a complete stranger's apartment the next day. The staff ended up being nice, but again I don't even know if I can trust that to be consistent. The team at the desk at Drop-off was much less friendly. read more

I was just there to drop off my dog at doggy camp. The intent was for her to be supervised to see whether she would be a candidate for boarding in the future.. I wouldn't leave my dog there for three seconds. There were 80 dogs upstairs in a small space barking total chaos with four handlers yelling at them. outdoor space was depressing. And the place smelled like urine. I regret posting this because I really thought it was going to be a gem read more

Today, we visited Olde Towne Pet Resort for a doggie swim session. It was our dog Koda's first experience with a pool. Mark, who assisted us, was exceptional in handling Koda. His primary goal was to ensure Koda's initial interaction with the water was enjoyable and stress-free, and he succeeded admirably. Mark maintained a playful atmosphere while being mindful of Koda's comfort levels. During the session, Koda made significant progress, taking several independent steps into the water as Mark encouraged him with pool toys. Mark's approach included rewarding Koda for his bravery, which greatly contributed to the positive experience. We were thoroughly impressed and plan to return for more sessions. I do social media marketing and blog for a living, so of course I had to make a video . read more

The best dog daycare and boarding facility in nova! We love the outdoor space, friendly and knowledgeable staff that actually take the time to vet dogs and provide corrective feedback. We feel safe leaving our dog here for the day or weekend and come for nail trims regularly. Highly recommend! read more

These people are scammers. They pick and choose what policies that they say they abide by but don't actually let the owners know before hand so then you have to pay extra fees when you get there. They up charge at any opportunity and are also incredibly rude people. The Vet that they work with has outed them for being scammers and stated that they hate working with the pet resort. I am never ever bringing my pets back here & you shouldn't either. read more

I definitely recommend boarding your furbaby here. Staff is friendly and knowledgeable. We were able to get a kennel with a Webcam so that we could see our dog while on vacation. We also were able to see him while he was in daycare as well since they have webcams in the play areas indoor and outdoor. They have many many dogs during day camp but will have 2 or 3 staff members in each area. The staff made sure to keep all dogs in line when they got a little too playful. I felt at comfortable and at ease leaving him there. read more

Olde Towne Pet Resort - Play area 3 - Pet Groomers Near Me - Springfield, Virginia

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I have used Old Towne Pet Resort in the past and our experience was okay. We had a couple of small issues but decided to try them again. I booked a reservation for our fur baby through the client portal on their website over a month in advance. I never heard anything back from them. A week before our vacation I decided to check the website to confirm the reservation and found nothing!! When I called Olde Towne to inquire about our pup's reservation I was informed that it had been cancelled due to the fact that they were full during our reservation dates. I was never notified of the cancellation!! The gentleman I spoke with said I was sent an email informing me of the cancellation. I never received any emails from them ever. I was told we could go on a waiting list!!?!! A week before our vacation!! They definitely have the worst customer service skills. I am so glad I checked and we will never be taking our fur baby to Olde Towne again. We were fortunate to find another pet resort. (Pet Suites of Manassas) We went and were given a tour of their facility and meet several of their staff. This was something that Olde Towne ever offered or did for us. If you love your fur babies make sure you do your homework before using Olde Town Pet Resort!! read more

It's been difficult finding a place that I feel comfortable leaving my doggie and where she likes staying, but I found it! Olde Towne Pet Resort in Springfield is wonderful! It's clean, cheerful and the staff are amazing. You can tell that everyone there loves what they are doing- it's evident in their caring interactions. They even sent really cute photos of her while she was spending the night. I particularly love the webcams. I can watch her while she is playing with the other dogs at day camp and while she's in her "room" at night. It's really comforting that I can check on her anytime I like. Is it a bit more expensive? Yes, but with the facility, caring staff, and peace of mind it is worth it. I've taken my doggie to day camp and overnight stays. I highly recommend both. read more

My dog wasn't fed the day we checked her in; when I requested the food to be returned, I saw all the food hadn't been eaten and no one had any idea what happened. Me - "you didn't feed my dog one of her meals, its not that difficult to figure out." It was a last minute boarding and there were no other options in the area. When we checked her in at 2pm on a Friday, it took over an hour...they kept taking people and dogs before us and the woman checking us in wouldn't look at me and wouldn't talk to me. She would only interact with my husband. I printed out instructions for everything for our dog, but she wasn't interested in those and she wasn't able to understand what we were telling her. She constantly repeated the wrong information back to us. It definitely made us worry. When I made the last minute reservation, they only had a $110 a night cell left...it was like our dog went to puppy jail for two days and we paid $220 to watch her be sad (on the doggy cam) and not eat the night we left her. They wouldn't allow her to play with other dogs. She was too excited to be around other dogs, she would lick their faces and there were other dogs that lost their shit about it. So our dog was in doggy solitaire...I am being over dramatic about it, but our dog is awesome and she had to watch other dogs play, while she was in seclusion. She gets a long with all animals and she couldn't play and be happy, she had to watch. It's just a crappy situation. When we picked her up on Sunday morning, It again took over an hour to even get her... they kept bringing out other dogs, way after we had checked her out. When we finally got her she was ready to GO!! I kept asking for her left over food, but the guy said she ate it. "Uh no, she didn't!" We brought 6 meals with her, just in case something happened and we didn't make it on Sunday. Her meals are frozen cubed meals. You heat one up in water each time she eats. Pretty simple. She stayed two days, thats 4 meals. I'm not a math genius but that means there should be 2 meals left. Well, when the lunch box came out there were 3 meals left, so she didn't eat one meal and it turned out it was Friday evening she didn't eat. I went through all the details on the cards. Solution: We asked for a 50% refund on one of the nights, the woman who was a supposed manager said she can't do anything and would have someone that can do their job call us, well it looks like everyone is incompetent because no one called us back and two weeks later we're still waiting (I am wrong, Fernando did call and left a voicemail on the 19th of December, we picked up our dog on the 18th of December). She kept blaming someone else, no one would take responsibility or even apologize. It's par for the course in many places in Northern VA after Covid shut so many great businesses down. It's a shame. My dog wont die from not being fed for one night, but we paid $110 a night for her to be well taken care of and that's not what you get, you pay a lot of money for subpar performance and they bet you wont notice or say anything. What else are you not seeing? update: Shortly after posting this review - like 5 minutes, Fernando - Executive Director called my husband and after checking my husbands phone, Fernando had called and left a voicemail on Dec 19th. After calling today and apologizing and taking responsibility he issued a 50% refund for the first night. If Fernando was there to take care of my dog, I'd take her back there ... but not otherwise. read more

Save your money. Don't take your pet here unless you want them to be injured. I've visited the Springfield VA location for Olde Town Pet Resort, I have a 22 pound 11 month old mini Bernedoodle. Our first visit was great, our groomer was Jhoseps and I couldn't have been happier with the service. I was so happy with the service that I decided to go back on 02/09, requested the same groomer.. gave the same instructions as before. None of my instructions were followed. My pup was not given the haircut requested and on top of that his scrotum and his anus were trimmed too close and they were swollen and blue. I called the pet resort, took my pup to the vet. The pet resort agreed to pay for the vet bill and was also told there would be a "credit note" placed on my account that should take care of my next grooming session, for all the trouble we had gone through. I was also assured that a note would be placed on my pups file for Jhoseps to never handle my pup again and also giving clear instructions to be careful with my pups genitals. I was reluctant to take my pup back but I figured lets give it another shot, so we went back on 04/25. We were told Jhoseps would be his groomer... I almost said no but I believe in second chances so I bit my lip. Gave him clear instructions on what I wanted and made sure I emphasized to be careful with his private parts since we had an issue on our previous visit. I saw this man take notes, pictures of the instructions for his haircut.. I come back to pick up my pup... was told there was no note of credit on my account... fine, whatever.. I'm a firm believer that if you don't have the money for a service you shouldn't go get that service even if you think there's a "credit". So, $145 later... I take my pup home.. He's been at the groomer for almost 5 hrs so I take him on a potty break. As he lifts his leg I notice that both his scrotum and anus are both PURPLE!!! I'm not sure I can post the pictures here but I immediately emailed the resort to make them aware of the issue. The manager, whom I had dealt with on the first time was done, called me around 8pm and apologized.(which I appreciated) Said he'd look into it the next morning. I just got off the phone with him this morning.. only to be told that although the grooming for my pup had been 'adjusted' it clearly didn't work. So a NOTE would be placed (again) so that Jhoseps wouldn't be grooming my pup and that they should be extra careful and perhaps avoid the sanitary trimming. I was taking my pup to PetSmart before I switched to Olde Towne Pet Resort... and PetSmart never gave me this issue. The ONLY reasons I switched to Olde Towne Pet Resort was because the products that they used(shampoo, conditioner) were better quality, which I felt kept my pup fresher longer. I also thought that the Resort itself would be better service than PetSmart.... Boy was I WRONG! Olde Towne Pet Resort.. thanks for the 'note' on my pups file. Your poor lack of communication and follow through has cost you this customer, you should be ashamed. I will NEVER come back. read more

We always trust Olde Towne Pet Resort to board our cat whenever we go on vacation. We also usually have them give him a bath on the last day so he comes home all nice & clean. They also give a 10% military discount which is awesome. read more

Olde Towne Pet Resort - Daily text messages about our kitty - Pet Groomers Near Me - Springfield, Virginia

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Price is about par for the course but you get full service done right. There are nearer places but this place is worth the drive ... we are coming here going forward read more

We've always had a good experience boarding our foxhound, Reggie, at Old Towne Pet Resort. The staff is very friendly and helpful. I went into labor early and had to drop off Reggie at the last minute just before they closed and the staff was so understanding and accommodating at a stressful time. We so appreciated how they went above and beyond for us. read more

Olde Towne Pet Resort - Pet Groomers Near Me - Springfield, Virginia

This was the WORST experience ever!!!! My husband and I would take our dog Wrigley to Old Town Pet Resort because that is where his family took their old dog when he was a kid. I hated the high cost and the long car drive for us but I agreed. In May we wanted to go away for our anniversary for a few days. About 8-9 weeks prior to us going on vacation, Wrigley had the ACL surgery. Any dog parents who have gone through this surgery know that we were on strict doctors orders. No running. No playing. Always on a leash! We informed the pet resort of these requirements and the young lady at the front desk noted this in our file. Day 1 of our trip, we were sent pictures from the pet resort of Wrigley running and jumping and clearly off leash. I immediately called the resort and the young lady who answered the phone informed us that the note was in the system to keep Wrigley on leash at all times. She apologized and said she would be sure to let a supervisor know ASAP. Though I was upset I accepted this as an honest mistake. The next day we got more pictures of Wrigley running and playing, this time with a toy in his mouth going up a ramp in the outdoor area. Now I was VERY upset. I called and spoke to a supervisor to understand why it was so difficult to KEEP MY DOG ON THE LEASH! Again they said it was a mistake and apologized. Yea The last day on our trip we were planning to go home and pick Wrigley up the following day to give us time to unpack and get settled. Well you guessed it, more pictures of my dog playing OFF LEASH! Now I am livid. I trusted them with my dog and they completely didn't listen. All they did was apologize but I told them that the apology wasn't enough because this surgery cost us over $4K, so if Wrigley hurt himself while in their care because they didn't follow the very simple directions we gave them, then who was going to cover another surgery for my dog?!! They did nothing to fix the situation besides offer us a lousy credit towards a future stay, like I would ever trust them with my dog again! Worst experience! I'm attaching pictures so you can see what the resort sent us. Clearly my dog is off leash and playing when he was not supposed to! read more

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We needed to board our dog for a few days as we were scheduled for a brief trip out of the country. Unfortunately we could not board him where we usually do because he needed to be isolated due to an issue with his paw that required a bandage be kept on and he wear a cone to prevent him from getting to the paw. So, we thought the Old Towne Pet Resort looked like a good option and they said they could manage this need. Nope. Thankfully we could check via camera because as soon as we arrived to our destination we noticed he was in his room with the cone off and had gotten to his bandage. Thankfully the trip was very short because when we picked him up his bandage was now just a few inches of wrap that they had tried to put on. It immediately fell off as we walked towards our car. Would not recommend if you have any special needs that require more than just letting your dog sit. read more

I brought my pet for overnight boarding during the holidays. Once I picked my pet up, she was sick and was throwing up overnight. She ended up having a pancreatic inflammation due to low hydration levels and also eating fatty foods. This is due to the dogs playing all day, which I paid for daycare, but they should have been more cautious to provide as much water as possible to the dogs. Also, the food I brought them was not used in the last few days. They used their in house food which was the source of the high level of fatty acid. I'm grateful they were able to take care of my pet during the holidays, but I'm also disappointed they did not give the necessary attention to detail to take care of her. Perhaps they need to lower their amount of pet intake in order to have better quality control over the dogs who are there. read more

My baby ALWAYS loves coming to Olde Towne! Has a blast and is taken care of fully. Maria and her staff are so awesome! read more

Olde Towne Pet Resort - Pet Groomers Near Me - Springfield, Virginia

OTP is the best!! This was the first time I boarded my dog Riley for 2 weeks. It wasn't easy, but I thought it would be the best place for him, as I was visiting my mother who has stage 4 cancer. It was so comforting to see how caring the whole staff was from the tour to pick up. It gave me such peace to know he was in good hands, especially in his senior stage of life, and with some extra maintenance needed. They sent photos, and I was able to get updates on how he was doing. I definitely recommend OTP, and I will board him there again! read more

Excellent Customer Service and Outstanding pet care! Great place for pet care and dog grooming. My dogs love the attention.

I took my Frenchie her for grooming, as I heard it was a good spot. Her grooming is extremely basic, as she is a small dog and a short-haired breed, so there's no hair cutting or anything like that. I dropped her off at 8am and she was ready at 1130am, which was actually pretty long. Her wash seemed fine as we used the hypoallergenic shampoo, but I was disappointed with her nails, as the edges were really rough and ragged. I was hoping they would be smoother. One of the managers asked if I'd be interested in daycare, but after taking a look into their rooms, it's a hard no from me. There are probably 30 or more dogs in a room, and it honestly looks unsafe and unhygienic, which I told the manager. Not sure if I'll be back for grooming again. read more

There were several times I asked if I could bring my dog inside to drop off for daycamp versus someone coming to my car. I explained how nervous I was and that my dogs can be a handful. My requests were disgracefully ignored multiple times not to mention staff were rude. I always parked in the closest spot to the entrance because if OTPR didn't care about my animals I damn well needed to 8/21/20: The person who came out to my car for my dogs looked ill equipped. She didn't have a good handle on my dog.. isn't that their job?!? And my sweet Maisey ran away, to the road and I watched in horror as she got hit by a truck. My sweet dog didn't deserve this. How dare OTPR not listen to an owner who knows her dogs better and how dare they hire staff who can't safely do their job Maisey's vet bill totaled up to $1200 that OTPR is responsible for but it will NEVER bring back my Maisey. Seems like they get off easy. read more

Olde Towne Pet Resort - RIP beautiful girl. You didn't deserve what happened. I'm so sorry - Pet Groomers Near Me - Springfield, Virginia

Everything was smooth and organized. My groomer, Joseph, did a great job with Mila. He was caring and sweet to her and also did a great job on the haircut and groom. She came in shaking and nervous and left happy! Best grooming experience so far. So happy as was having trouble finding a good groomer in the area. read more

For background, we previously used the resort for years to board/groom our dogs who became deceased in 2020. This was our first visit back with new dog and an emotional return. The resort remolded their lobby since our last visit leaving insufficient space for customers and their dogs to check-in/out comfortably. Customer service is very poor in terms of timeliness to wait on customers and retrieve their pets. We dropped off our dog at 6:30 am on July 23, 2024, for evaluation and doggy day care. The evaluation was not done and our dog was left to spend the day in a solitary room until pick up at 4:30 pm without playtime with other dogs. It took at least 15 minutes for staff to retrieve our pet after requesting an update for a second time on his expected arrival. We will never return! read more

The first time I took my golden retriever to their groomer he looked absolutely magnificent. I just got back from getting him from his second grooming and I am in completely shock at how awful he looks. I'm embarrassed for him. The cut is completely uneven, there are fly hair sections everywhere on his chest, backside, paws, and stomach. It looks like an absolute amature cut his hair. His teeth do look better but I'm almost in tears with how bad his cut looks. Also I specifically asked for his front legs and backside to be fully cut down for the summer and my request was completely ignored. I know I had a different groomer this time and wow what a difference its makes. Unless I can book with the exact groomer who did his first haircut I won't be back. It seems from reading other reviews Jay doesn't know how to cut a golden retrievers hair. Also he was there for 4 hours and was given no water. He's came home and immediately drank 2 full bowls. read more

Re: Grooming with Fernando I have been taking my dogs to Fernando for as long as I can remember-- some 8 to 10 years. Recently, I had an emergency need to have my two dogs hair cut because one of my little guys was to have surgery in a week. I called to make an appointment with Fernando but unfortunately fo Rome (congrats to him and his family!), he is out on paternity leave. Because I couldn't wait for him to return due to surgery scheduled, I took my two dogs to another local groomer. I am so disappointed in Bailey's cut and this experience just emphasized the fact that I do not want to ever have anyone else groom my dogs. You can feel Fernando's genuine warmth and kindness when you meet and talk with him AND his grooming skills are top notch. You would be hard-pressed to find someone as good as Fernando. I hope he never leaves Olde Towne Pet Resort. I also learned he's trained many of the groomers there now which is no surprise. I've included a picture of one of my little guys, Bailey who highly approves of Fernando, too :) read more

Olde Towne Pet Resort - Pet Groomers Near Me - Springfield, Virginia

We love this OTPR location! The staff is super friendly! The facility is huge: lots of outdoor and indoor play areas. There is a nice big lobby that sells boutique dog/kitty things. They don't sell dog food, but do have some gourmet snacks. They support dog rescues and meet up groups. We held a dog adoption play day here and everyone was so flexible and accommodating. The dogs enjoyed their off-leash play time. We had some potential adopters come out to tour the facility and visit with the dogs. It was a fun day for two and four legged visitors! read more

Olde Towne Pet Resort - Dog adoption day - Pet Groomers Near Me - Springfield, Virginia

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I have two reviews 1 for boarding and 1 for training at the Springfield location. We have been boarding our dogs here for the last 13 years due to the care and communication the staff provide to us as owners. This past weekend our dog accidentally snagged her toenail while playing and Stephanie ( pet care director) and staff were able to manage the situation, found an open ER and transported our dog for care. We are grateful for the service and attention provided which allowed for us to feel confident until we were able to make arrangements to come home. We also recently did their board and train program with Megan at Springfield. Her bio is not yet on the website, so I didn't know too much until we met with her for our initial evaluation. We were beyond thrilled to see a trainer take the time to under stand our dog's quirks and strengths and not just provide a cookie cutter approach to training. She sent us videos of things she was practicing while our dog was in 'board-n-train' that helped us see strategies she was using. It felt like a lot of money up front, however the small steps of socialization and responsiveness to cues we noticed in our dog after the week was remarkable and she helped to clarify questions after we had returned home. We are appreciative of techniques being individualized to our dog. read more