Blair (at the Kingsgate location) was very warm and personable, and helped me feel at ease for what…read morewas a new and honestly intimidating prospect. She was patient and helpful to look at many suits, materials, patterns, etc. and always let me look around and try on at my own pace. I never felt pressured and encouraged. I appreciate her help and experience! This store was a pleasant find in Lubbock, highly recommend!

My family and I went to h.g. thrash in Kingsgate, looking for a tux or suit for prom. We were…read moregreeted with a monotone "Hello." by the older white gentleman who was balding with a beard. We asked what tux's or suits they had he showed us two options and quickly walked away to another gentleman leaving us with questions unanswered and feeling like a waste of time. We will not be returning for any of our needs.

This is the only place I will go after finding them!!! The manager not only answered all our…read morequestions but fix our tablet.

Overall bad experience. Went in for a simple speaker replacement and they ended up breaking my…read morescreen which previously never had any damage. They then replaced it with what the manager later called "their cheapest screen", which was terrible! The colors were off and the screen would freeze and stop working until I reset my phone. I had to keep the screen for 6 days so I was basically without a phone. They didn't offer a partial refund or discount or anything. They said they're actually doing me a favor because the screen they were replacing (that they broke in the first place) was top of the line and expensive. WILL DEFINITELY NEVER USE EXPERTECH AGAIN!

On two occasions both being my birthdays I bought Lab grown diamond earrings and was really…read morehappy,one set was white gold and the other yellow gold,but on my third purchase I wanted to buy another pair of 0.50 which is 0.25 in each ear but this time I wanted them to be Natural diamonds which would be quite pricey,I had a pair ordered and paid weekly three to four hundred dollars until I paid in full which costs over eleven hundred dollars but money doesn't mean nothing it's the opportunity to own the best of the best even though I am a male past my forties,I spoke to Becky and I placed my order and when they arrived they were not 0.50mm but 0.60 0.30 in each ear which I wanted something smaller than 0.50 0.25 in each ear or around the same size,I was a bit disappointed at the time but realized she got me more bang for my buck and she explained that they were about the same but had more bling for its size which I was really excited about now instead of having lab grown diamonds which are fabulous I now would own a pair of natural diamond earrings,At first I wasn't sure if I'd like them because of the upgrade in size,but now I realize they are perfect,I wear them every single day and clean them daily with Dawn dish soap and warm water.WOW,,,Thank you Becky for doing you to get me a great bargain.You are truly the best and I apologize for my impatience rather they'd be to big but have become a great part of my everyday life.and I also want to thank everyone who attended to me which I know are a remarkable team.thank You Chris as well.

Becky and her team at Robert Lance Jewelers did an amazing job helping me pick the perfect ring for…read moremy fiancée. I can't recommend them enough!

Excellent customer service!…read more My husband arrived with our golf cart right around closing time. He planned to leave it overnight and make another trip from Levelland the next day to pick it up. Instead, the staff stayed after hours to install the new batteries so he could take it home that evening. They truly went above and beyond to save us an extra trip. We really appreciate their kindness and outstanding service. Highly recommend!

My daughter is a Tech student and needed a new battery. I called and Sal has the best customer…read moreservice they took and installed the battery. It may not seem like a big deal but when your college kid is 5 hours away and you get the service and help we received it make me a loyal customer. My other daughter will be starting Texas Tech soon and I will be letting all of our friends that you guys are the best. THANK YOU again SAL.

Awesome selection of hats, the owner was super helpful, I was able to get the hat I wanted and was…read moreable to customize it as well! Great service!

The owner of this establishment may seem a bit reserved upon entering, but if you get to talking to…read morehim is really a very nice fellow. He was more than happy to stretch one of my hats and reshape its brim. Did a good job, too. Now I was not in the market to purchase any items, but while he was working on my hat I took a good look around at the merchandise. The selection is quite extensive, and the prices good. If you like Cinch shirts, they're a few dollars less here than what you'll pay at the other Western outfitters in Lubbock. Everybody knows about Dollar Western Wear, Cavender's and Boot Barn, but the Branding Iron may be a hidden gem. You'd be doing yourself a favor to check this place out the next time you're in the market for a Western good or service.

I was attempting to order online through the website and came into a dilemma with the site. I…read morephoned the store, spoke with manager Sammy who remedied the situation quickly. She stated that the store is under new ownership, there's a new website, and changes have caused some issues of confusion. Sammy assisted me with my ordering, provided information and corrected the issue immediately. She noted that my order was available from the warehouse and gave details on arrival to the store. Pricing was competitive and reasonable. I'm always happy shopping with this location and scrub store. I've been shopping with them since 2004. They have every color, brand, and style. They even work with the local hospitals or facilities for payroll deduction services. I have a favorite brand and style, they keep it noted on my profile and I can order my size over the phone or in person. They're awesome. Thank you.

The employees are only nice to you if you are buying something. If you are trying to return or are…read moreconcerned with something they are super rude to you and don't care. I've gotten many scrubs from here but I won't be from now on because of how rude they were.

I love this new location for Lubbock's local shoe experts. It gives easier access to those of us…read morerunners on the south side of town. We're here, I promise! If you build it, we will come! If you're from out of town and more used to mainstream stores like Fleet Feet, you will not be disappointed coming to this store. It's quite similar. They seem to contract with only the most popular and biggest brands for mostly track and road runners. Think brands like On, Saucony, Brooks, Hoka, and Altra. But they also include Topo Athletic in their lineup, which appeals to me, even if it's only a few shoe models to choose from. Socks include Balega, Feetures, and others but no Injinji - a big bummer for me. They have a small smattering of running clothing, accessories, insoles, nutrition, watches, and other items. Selection is larger at their main location in town. As a specialty store, they have specialty store prices. That is to say, they can be a bit high. They are also, as mentioned, directed towards strictly road runners. I have not found trail running shoes here. Staff is very helpful and friendly. They are plugged into the local running community with a couple of running group meetings here per week. They even occasionally raffle off gift cards. Definitely your primary stop in town if you are a serious runner.

I have been looking for good shoes for years. My brother recommended I go here. Never would have…read morethought I would find great shoes in Lubbock since I live in the Austin area. The staff were friendly and knowledgeable. I am so impressed with the experience I received. They are very detailed in assessing the right shoe. Gave you options. Bought a great pair of shoes. First time in years my feet have not hurt. This place and the staff are amazing!

Full disclosure, I took boots here about 15 years ago to get a half-sole put on. At the time, the…read moreworkmanship was acceptable, but the customer service was pretty poor. Last week, I took a pair of boots in again to get the same thing done. A miscommunication led to them removing half of a good sole to put on the rubber half-sole. The workmanship was far better this time, but not what I had asked for. I took them back the next day and addressed the issue. They made it right. You can't ask more than that. I left a second pair with them to have a new heel cap installed. They have earned my business.

I have had boots resoled here at least 10 times. One pair of boots have been worn out and redone 3…read moreor 4 times. The boots are always ready when they say they will be and they always look brand new when I get them back. Always a reasonable turn around time and a fair price.