Jordan and Erik are very professional salesmen and provided excellent customer service for me when…read morepurchasing a new dishwasher. The appliance originally purchased was discontinued by the manufacturer without notification. Upon learning this information, they worked to find a comparable model at the same price and honored their installation charge. Within one week, my new appliance was installed and ready for use. Always good to shop with small businesses as they value their customers Susie S.

Michael M In…read moreresponse to your reply of my rating. The warranty company made it right and replaced the oven after I furnished thorough pictures of the unit. There was no rodent damage to the unit, only evidence that it was old and worn out. Your technician was blatantly incompetent on this call and it's great that he is no longer with you anymore. However, it was not handled the way it should have been, caused problems I should not have had to deal with and I will continue to share my experience with others. There is no need to discuss this further, you can post any response you choose, but the damage was done, and the warranty company made up for your technician's incompetence.

We chose Ferguson for our full-home remodel, purchasing all of our appliances, lighting, door and…read morecabinet hardware, and more through them. For our kitchen, we selected the GE Café line. Unfortunately, our experience with the refrigerator has been nothing short of a nightmare. In the three years we've owned it, the refrigerator has completely gone out three times. In over 40 years of homeownership, I've never had a refrigerator go out--let alone need servicing--until this one. It's clear this particular unit is a lemon, yet Ferguson has not stood behind the product they sold us. To make matters worse, there are no GE service technicians in Lubbock, TX. Service must be scheduled through Houston, and the earliest appointments are typically two weeks out. Today, after clearing my entire schedule to accommodate their 8 AM-5 PM service window, the appointment was canceled at the last minute. The first time the refrigerator failed, we were without it for eight weeks due to similar delays and lack of support. We've tried to speak with someone directly, but it's nearly impossible. Ferguson's response has been that their "hands are tied" because this is a GE issue. But their hands--and certainly not their pockets--weren't tied when we spent a significant amount of money with them. We're incredibly disappointed in both the product and the lack of accountability. This is not the level of service we expected from a company like Ferguson.

Stunning showroom ... staff was really helpful! Fantastic selection, knowledgeable sales people !…read moreTruly Great experience:)

In the app it says they offer 1 year warranty.but they lie the fridge I bought only the freezer…read moreworked they sent a guy to fix it he said it was the ice . Three was no dam ice . I lost 300 on food that spoiled. Now they want to charge me 125.oo to deliver another one this bull crap I don't recommend anyone to buy from them ..they sold as is for an arm and a leg. And on top of theat it had a broken try they said she should returned it with 7 days of purchasing which is again bull crap any one in town gives u at least 30 day if not 60 days . This people are taking advantage of a 18 year old kid .

Dirty dusty appliances. The employees could care less if they sell you anything I wanted to…read morepurchase something and I need a 10 extra minutes to get My Husband 's truck back after they closed to get the appliances moved. I was going to buy stove and a dishwasher I will never go to this place ever again. I don't recommend it.

I tried going to the website the Conns representative told me to go to and give them a description…read moreof what happened, the website doesn't work. If Conns truly wants to make this right and keep my business then please email me at Michael.stevens7@outlook.com. If I receive nothing I promise I will never shop at Conns again and I've spent no less than 6k over the last year and a half.

I purchased a GE front load washer and dryer on 09/15/2021. I contacted them today 10/17/2021…read moreconcerning an issue with the washer. It was not spinning correctly and wanted someone to come and check it for me. I was told that since I had not purchased their warrant, they would not do anything for me. A product that they sold by them a month before and they could not help to fix an issue. Never again will I purchase something from them.

Do not rent a vehicle from here!!! My husband and I rented a flatbed truck from this location and…read moreour experience was TERRIBLE! The vehicle was filthy with trash, spilled coke on the inside of the windshield and literal bird poop on the inside of the truck! The truck itself had so much play in the steering that driving in the wind of West Texas felt very unsafe. The truck seemed to have no shocks. The brakes also were an issue. Terrible! Do NOT rent a vehicle from here!

I was able to talk to someone on the phone who was incredibly helpful. She was able to get my order…read moretaken care of and was really kind and answered all of my questions to make me feel confident I was getting what I needed. She was also patient by looking up all of the delivery information, even though I decided to opt out of it in the end. Amazing customer service and I thankfully didn't get stuck talking to AI and then on hold like when I tried to call Lowe's multiple times.

This is by far one of the best most efficient appliance repair companies. They know their stuff…read more A simple call and ice maker repaired within week.

I had them come out to fix a washing machine that my daughter was having issues with and they took…read morecare of it and covered it under the Whirlpool warranty! Very quick and great service from Echols!

This is a parts only place. Don't expect any conversation or help with your appliance problem. Tell…read morethem what part you need and they will get it. No advice, no testing. People of few words bordering on rude.

Tremendous selection, good prices!! This was our first time in Lubbock and really impressed with…read morethis store. Will be back.

5 Star. It's just a neat place to go to. It's like a Dollar Store / Flea Market combined. Prices…read moreare good. Could be better, a bit lower, but OK. You never know what you're going to see "New" that came in. Sure, they have a lot of the same stuff that comes in over and over, but there's always something NEW stocked in between all that older stuff sitting there on the shelves. Place looked like hell, trashy under previous Management. New Management and new set of Employees has really cleaned it up. Worth a walk thru every couple of weeks just to see what all has come in recently. Do Recommend. At the very least, stop by and just walk thru it. Even going in not looking to buy anything, you're going to BUY something. Guaranteed. (LOL)