We just had our expensive house built. The builder didn't add a fireplace shield. We went to this…read morecompany and were flabbergasted at the outrageous prices for fireplace inserts. Over $4,000 for what we saw as a basic fireplace insert.

Awesome service! From showing me the gas logs they sell to…read morethe installation of the them in my house fireplace was a flawless transaction. All of the associates at West Texas Fireplaces could not have been more helpful, from answering any questions to their courteous installer. SO GLAD I went there for gas logs to put in my fireplace.

Our electricity went out in half the house. The hall with the AC and refrigerator After 5. On a…read moreFriday. On a three day weekend. Amp had techs (Rudy and Mario) out within 2 hours. It was fixed within 4. I didn't need a second mortgage either! Great company and the guys couldn't have been nicer!

This review has nothing to do with the service of this company, but I find it hard to imagine a…read morecompany that allows their drivers to drive so recklessly would be any more concerned with their customer service. At about 6 p.m. tonight, one of their very large company trucks, which was splattered with the company logo, tail-ended me from 50th and Chicago and then proceeded to nearly clip my bumper before barreling through the stop sign at 56th and Chicago. Super unsafe and obtrusive.

I call them for all my glass and mirror needs....they are…read morethe best !! And they did a great job on a small mirror project that I couldn't even get several other companies to think about. Very professional , friendly, & competent !

Action Glass replaced a couple of broken windowpanes for me. They were professional and friendly…read more They were able to get the work done quickly and the job was well done.

They did an excellent job. The carpet was exactly what we ordered. Tate, our sales rep, was…read moreexcellent. Professional, knowledgeable and a good sense of humor. I highly recommend Casey Carpet One and Tate. Our installer,Mark, was even better! He was on time, professional and did a fantastic installation. I highly recommend recommend Mark.

We had a great experience! from our sales rep Austin, to our installers Martin and Rueben, we…read morecould not have been happier. Austin was informative and low pressure, we took samples home, and he came to our house and measured the areas, and got us an accurate estimate. Martin and Rueben we very professional, and were scheduled enough time to do a thorough job. Overall, I highly recommend these guys.

Amazing work and great employees! 100 % recommend. Very professional and kind, and they made sure I…read moregot exactly what I wanted every step of the way.

A woman answered the phone rather than a message machine. It was the 5th company I had called…read morebecause I was going in the order listed on Yelp. I had left messages with the other companies. She was superbly helpful to my situation of a broken glass refrigerator shelf. She explained all the options which I am now going to follow.

UPDATE: 7/2023 The first two sliding patio doors had to be…read morere-ordered due to the original measurements being wrong by several inches. (These are $15K each. We did not have to pay for their mistake.) Ultimately, the new doors were ordered and installed correctly after several more weeks. BUT this is because our project had their best contractor/installer (Anthony) on it. Anthony did a fantastic job, and was apologetic for all the issues (obviously, he personally had nothing to apologize for - but his employer does). The local supervisor/foreman quit the same day he visited with the new installer, and realized the measurements were incorrect. The installer (nor us) had any idea the foreman was about to quit (after abt. 4 months on the job); but he inherited all the problems. At no point during this time, did anyone from Pella management (in Dallas) bother to contact us, provide more context, or just as a basic courtesy. They were entirely hands-off, leaving all the issue to the local office, which is apparently in bad shape. To Pella North Texas: SHAME ON YOU. This is BAD BUSINESS PRACTICES. 100% Stand-up for your product/service. Don't just leave your employees/crew and customers blowing in the wind. To Pella Corporate: If your associates who operate at the local level can't get their act together, then perhaps you should consider pulling your license/sales agreements... assuming you care about your brand. Case in point: We will never do business with Pella (any location) ever again.

I met Stephanie McFadden to get help on replacing all of my windows and doors. It was a great…read moreexperience. She is super knowledgeable about the products and helped me find the best windows and doors for my situation. She is also a pleasure to be around which makes the process that much easier. Tyler and Coby came and did the walk through for accurate measurements and asked very detailed questions to make sure that everything turns out perfect from beginning to end. I feel very confident that what I ordered will be an exact match and a seamless project from beginning to end. So glad I came to Pella!

Robert and Edie were the best! Communication was amazing. Their report was very thorough and I…read moreappreciated the clear photos and detailed explanations. I'd rather have too much information than not enough. It was quick and amazing. If I ever need a home inspection ~ I'll be calling and recommending them always! They thought of spots to look in that I didn't even know existed! Little dirt isn't going to slow them down! They got in and took care of business! Area Wide Inspectors are prompt and the reviews are 100% accurate! They are the best! They answered any and all questions that I had and were patient and kind and just overall amazing customer service! Keep up the Excellent Work! Lubbock needs more of YOU! Thank you! Brenda R. Shallowater Tx

I can't say enough about Robert and Edie. Without going into extreme detail, we had an out of town…read morebuyer moving from DFW to Lubbock and once under contract, Area Wide Inspections were referred to us for the inspection. They were extremely thorough, provided plenty of great photos and went over the report with the buyer, line by line. Then, they went over and above by agreeing to do the walk-through on the morning of the closing since the buyer could not be there due to work and was closing remotely. Additionally, they were able to refer the buyer to a termite inspector and insulation company. They know their stuff and they are extremely kind. We are all so grateful to them.

Unacceptable. Booked an appt for today and no-showed. When I called, the receptionist said "I…read moreremember talking to you but don't remember booking anything. You got off the phone before I could get more information." Mind you...they didnt take the time to call me to confirm what they needed. Unprofessional at BEST.

Double C was able to accommodate our timeline and provided attentive and thorough service…read morethroughout. Cale was thorough and identified issues the new home builder missed. The corresponding report was clear and well written and helped ensure issues were properly addressed!