While traveling, the wrist band on my Citizen Eco drive watch of many years, came apart. One of…read morethe link pins came out and naturally could not be found. I stopped in Lubbock and looked for a place that might be able to repair it. I called The Clock Doc to inquire if it could be repaired in a couple of days since I was traveling. John the shop owner said bring it in and he could repair it while I waited. I went to The Clock Doc immediately. John looked at the band and determined that he would have to make a new pin after trying several 'standard' pins that did not fit properly. He said the repair would be done by the afternoon. Sure enough, John called about 3:30 PM to let me know the band had been repaired and was ready to be picked up. While heading out the door, my wife hands me her watch and says, see if he can remove a link. I arrived at The Clock Doc, picked up my watch and in about three minutes he removed a link from my wife's band. I expressed my thanks for his prompt and friendly service and stated I would settle up at the front desk. John replied with a smile 'don't worry about it'. I insisted he should be paid as that is his lively hood but he repeated 'don't worry about it'. Bottom line, John is clearly old school in customer service and I strongly recommend The Clock Doc for any watch or Clock repair you may need. Also I would like to point out that his shop contains many vintage grandfather and large wall clocks that I assume some of which are for sale.

Took my wrist watch Bulova M/96T15 with Genuine Swarovski Crystals to have battery changed out and…read morea couple of links removed on February 2, 2026,and we waited in store for repairs. Now comes the good part .. I didn't check out my watch before I left the store but a few hours later I was looking at it and I noticed two of my crystal stones are missing , but now it's a he said she said , so I have no proof that I had 12 Genuine Swarovski Crystals and now there are only 10 Crystals... so all I have to say to Kevin is "SHAME ON YOU" !!! Because I feel if you believed what I said you would have helped me look for those stones ! But that didn't happen !! So everyone that goes into any store please check your merchandise before you go in and before you leave , there are people that are not so respectable and or honest !! Owners name John not Kevin.. store is located in Lubbock Texas on 34th Street

Used to use his services when he was in the mall years ago, he was great, then he was gone. My…read morewife needed work on two watches so I tried this place and was so surprised to see this Vietnamese man again, after 8 years . Great guy, does great work at reasonable prices. So happy to find him again.

I walked in here to have a battery replaced in my watch. There was no wait and the battery was…read morechanged in less than 5 minutes. In and out quick! Service was friendly and helpful. Price was right! I am happy to recommend this business for your jewelry repair needs.

ORIGINAL: Mr. Keith is the nicest man and the most helpful! Customer service is top notch!…read moreBeautiful pieces of jewelry in a non-pushy atmosphere. Mr. Keith is a jeweler and not a salesman. If you know anything about gemstones, the quality he has is top-notch for extremely competitive prices. Compared to Zale's, Kays, and Jared's, his stones are exceptional. This is a small-town business I will support. Mr. Keith will tell you he, "wants to earn your business," and by his actions and friendliness you can tell he means it. UPDATE: I could not go into a lot of detail in my previous review, but now I can. I bought an engagement ring from J Keith's Jewelry and my original opinion of Mr. Keith and J Keith's Jewelry has not changed! They are exceptional! My first visit, I went into the store once by myself and Mr. Keith showed me some loose diamonds, I was interested in. I wasn't sure or sold on a diamond yet, but he wrote a note about my favorite stones. I asked him for help with a setting. My fiancée and I found a setting she liked at Jared's, but Mr. Keith showed me how the construction of that ring was not the best. He wasn't pushy and he did not talk poorly about the other business, just was honest. Mr. Keith helped me pick out a similar and better constructed setting and he ordered it into the store so I could see it. He didn't charge me a dime to do it and it showed he really cared. My second visit was with my now fiancée. I told her we were just going to look at a setting I found for her. Mr. Keith was SO smooth! He put the setting on my fiancé's finger, and she loved it. He said, "you can't really get a feel for it unless there's a stone in it." So, he took the three diamonds I had looked at earlier on my first visit and he set them in the ring loosely so she could get a feel for it. She of course fell in love with one, which ended up being the stone I bought. She had no idea she chose her diamond and it made the large purchase a little easier for me. Mr. Keith was totally responsible for that and I'm so thankful. Mr. Keith's exceptional customer service didn't stop there. He was helpful with payment and pickup plans (especially complicated due to COVID) and he even sent our diamond to GIA to get inscribed because I told him I felt more comfortable with an inscribed diamond. He even recommended an excellent jewelry insurance company. Months later, I've proposed, and she has said yes! We are looking forward to going in together to meet with Mr. Keith to purchase wedding bands. Thank you so much Mr. Keith. SIDE NOTE: Mr. Keith's diamonds were exceptional quality for what they were rated in my non-professional opinion. I looked at a lot of magnified diamonds online and in big box stores like Jared's, Zale's, etc. In each instance, a similarly rated diamond in the big box store was exponentially more expensive and worse looking than the stones J Keith's offered. It's rare nowadays to find a better deal in-store rather than online, and with J Keith's I felt like I was able to. The prices weren't "too good to be true" but I felt like J Keith's prices were more competitive with the online diamond stores and his prices definitely blew the big box stores out of the water. Thanks J. Keith! See you soon!

Absolutely the best jeweler! High quality workmanship, fair, honest and great customer service…read more Thank you! I love my ring!

I used to love going here. However, the service has gotten really bad. I went in this past Saturday…read moreand the older lady (who I learned was the co-owner) greeted me. She berated me for bringing a Rolex into the store. I was confused until she told me they didn't carry Rolex anymore. She took the authenticity card out of the box and then told me I didn't even buy it there so why was I bringing it there. Long story short, she charged me $20 to remove one link. This lady had the cheese slip off her cracker. Don't go here.

I took my Ulysse Nardin marine chronometer to Anderson Bros. to see if they could order a…read morereplacement of the band. I was speaking with a female sales person when a tall, older gentleman walked up and to see what we were discussing. He looked at my watch and said, "It's just an internet brand", and walked away. Actually, Ulysse Nardin is a luxury Swiss watchmaker that has been in business since 1846. According to the last official report of Neuchâtel Observatory in Switzerland, Ulysse Nardin had won numerous awards and honors for its marine chronometers from 1846 to 1975, including 4324 certificates, 2411 special prizes and 10 gold medals at International Exhibitions. By the 1870s, Ulysse Nardin's marine chronometers were in service with over 50 navies and international shipping companies Larry King, Michael Jordan, and Jeff Bezos all proudly wear timepieces from this illustrious watchmaker. The gentleman at Anderson Bros. was obviously attempting to insult me and my choice of watches by declaring it "just an internet brand", but he only succeeded in proving his ignorance. Perhaps he should educate himself prior to attempting to insult customers who enter his shop seeking to make a purchase. I took my watch to a very reputable jeweler in Dallas and they were able to order an OEM replacement band for just under $1200. Anderson Bros is a beautiful store with many nice pieces but they fail miserably in their treatment of customers.

I chose to look for an anniversary gift for my wife at Thacker. I was greeted right away and guided…read moreto pieces that matched my request quickly. There were style options to choose from and a range of prices. Once I made my selection, it was gift wrapped beautifully and I was on my way. I knew about what I wanted and Thackery provided it without high pressure sales or drawn out "warranty" tactics. I will be going back the next time jewely is the appropriate gift.

Lady who tried helping me with a very sentimental piece of jewelry was not helpful at all. She…read morecommented multiple times the "diamonds weren't that big" or "I can't believe a man wore this" In reference to my dad who passed away recently. She told me I was better off buying a new piece of jewelry rather than making something special with the only thing I have left of him. I left shocked & in tears ... and obviously with my ring still in my possession! Do not plan on stepping foot in that place ever again.

Great jewelry store with a very friendly service staff. I…read moredecided to buy here as opposed to a larger name brand store and was not disappointed at all. Unfortunately the item I purhased wasn't what she liked and I returned it to the store. They gladly refunded my cost, no questions asked and I left a satisfied customer. I will return there for my next purchase for sure. You should try them!

Always have what we need and great customer service . Help you find what you need and pricing goodread more

Battery Joes sold me 2 $100 batteries. They would not hold a charge. They refused to refund my…read moremoney and would not exchange them. I Never go there. Buyer beware.

Wow! Store under new ownership! Looks completely different! Much cleaner, organized and open! Great…read moreselections and prices. Staff very friendly and knowledgeable! Enjoyed the new experience! Definitely not the same place! Great job! I will definitely be coming back!

From the owner: Cash When You Need It…read more Pawn Shops,, we specialize loans on jewelry and diamonds. We also loan on guns, flat screen tvs, guitars and amps. american made tools are very welcome here as well. Rolex watches and jewelry . Let us give you personal attention and service. We have served Lubbock since 1968