Very helpful with my purchase! Demonstrated the equipment worked and was very informative.read more

The best pawn shop in town, Manager is great, and they work with you tremendously, like family!!! I…read morelove it!!!

I recently ran around town looking to sell a CB radio that was basically brand new. Out of several…read morepawn shops, this was the only place that would buy it. They were very friendly and nice. Easy to work with. I knew I wouldn't get much for it. I was offered even less than I'd hoped for, but was happy to be rid of it. Considering how well they do business here, it's the number one pawn shop I would return to in town either to sell or to buy.

the entire staff is so helpful and welcoming! Brett assisted me and allowed me to look at various…read moreitems and was so patient and courteous!!

I stood in the line for an 50 minutes trying to put a guitar on layaway and they let people behind…read moreme who were making layaway payments go in front of me even though I had already been waiting for 30 plus minutes customer service was terrible

Every time I go in I'm greeted with a smile and a welcome all of their employees go above and…read morebeyond from Monika to Jada, Alex, Nate, and Christopher all of them do there best to help any way they can I've bought several items from them and their selection is amazing and the products are all really well taken care of

I wanted to buy a guitar. I was looking for a Gibson or a good one, but found a unique brand and…read morewanted to try it out. So, I asked to play it and noticed all the strings were loose, and I asked the gentleman if it was okay for me to tune it. (some guitars may warp with humidity if the strings are too tight). He said, "If Charlie Daniels comes in he'll tune it his way, or if Chet Atkins comes in he'll tune it another." I agreed and just tuned best I could. Afterwards, I asked if I could try the guitar on an Amplifier to see if the guitar electronics were in good shape and he said he would go get one. I also wanted to pick out a decent amp to see how it would compare to mine, so as he walked towards the other side of the store I asked, "Are you sure?" I could hear some tension in his voice and he said, "It's my store, of course I'm sure." I just bit my tongue and waited for a better chance to break the ice with the guy or for everything to be square between us. So he told me how kids mess with knobs over there and I assured politely, "I'm sure you get a lot of traffic here." Mind that this store is on a less reputable side of town. I played the guitar and it had bad tuners and I kept my volume as low as possible. When I offered it back minutes later, saying, "Sorry, I was looking for something more expensive." He rudely snatched it out of my hands. Yet, when he first handed me the guitar it was gentle. What really bothered me is when I went out to my car I noticed scriptures written all over his display glass, and then in large print, covering most of his central windows, "JESUS IS THE REASON FOR THE SEASON". I'm not religious, but this man has Jesus on his front door and Satan in his heart. There are better pawn shops to visit in Lubbock. Go there, chat and meet the locals. Give this store a wide berth.

From the owner: We are a local pawnshop, family owned and have been in business at this location for 27 years. We…read morehave also been members of the BBB as long. Our main business is pawn shop, but also do jewelry repairs in house (no watches). We also have many different tools available as well as many great deals.

Service was poor wasn't able to get a loan on my drill or golf clubs the 50th street one should…read morereally be shut down will never go to that one again please go else where to a different location

I have been a loyal customer for years but will no longer be taking my business here. The manager…read morehas no clue and has very poor customer service. Would not recommend to anyone.

Wow! Store under new ownership! Looks completely different! Much cleaner, organized and open! Great…read moreselections and prices. Staff very friendly and knowledgeable! Enjoyed the new experience! Definitely not the same place! Great job! I will definitely be coming back!

From the owner: Cash When You Need It…read more Pawn Shops,, we specialize loans on jewelry and diamonds. We also loan on guns, flat screen tvs, guitars and amps. american made tools are very welcome here as well. Rolex watches and jewelry . Let us give you personal attention and service. We have served Lubbock since 1968

Well went there the first time and dealt with Brandi fairly and quickly, went there a second time…read morewith almost the same amount of .999 fine silver bullion and was not treated fairly by the older lady that was working the front counter. I didn't take the deal and found a fair price at Worldwide Rare Coins, 200 dollars more. Now they did write a check whereas Caprock, (gave me cash) but I would rather just either deposit the check or cash it outright with there Bank ( People's Bank ) which I did do, for 200 dollars more .

Just left not even 10 minutes ago and what a low ball of an offer. Had 21.6 grams of gold and…read moreoffered me not even $800 and right before that, trying to finesse me in little ways that gold dealers do. Maybe if my skin color was different it would've been a different outcome. Not to mention my brother just sold gold to that place not even a couple days before that, thinking they would've treated me the same, "he dealt with the guy". I dealt with the lady. Just be careful with them and do your own research!