Rude agent on 3/01/2023 left door unlock on closing and ran me and my wife out of store only was…read moregoing to ask a question and almost told me to shut up and get out of store and lock doors the right way not happy

I just added 2 lines of service yesterday. Well my iPhone was messing up so decided to go back up…read morethere for help. The first salesperson couldn't help me so she got their manager. Well he said he couldn't help until I paid them 36 dollars. I told him I just got 2 new lines and now you want ne to pay more? He said yep that's what they have to charge. I asked him how was that any kind of customer service? But he just keep saying he couldn't do anything unless I paid. Just horrible business. They have a solution to help but not until I pay. As soon as I pay these off I'm done with Verizon. If I could give zero stars I would.

I've been a customer of Verizon for nearly 15 years now. In general, my service has been strong and…read morereliable on countless roads less traveled, global gallivants, and backwoods trails. My experience in store locations has always been more miss than hit. This particular location has never failed to keep me assured that Verizon still appreciates my business somewhere in the process. On my most recent visit, I was looking to upgrade my Pixel 6 to a smaller and lighter Pixel 7a. I like seeing that the trend for cell phones is not strictly bigger and heavier. Manny was helpful and attentive throughout the whole process. Yes, even in the middle of a weekday, there was about a 30 minute wait before I was assisted. But once they get to you, they focus fully on you. I left with my new phone in hand and all of my questions about it answered. Plus, he even eased my concerns about some billing confusion and let me know about a better plan option for future international trips. This is the best Verizon branch in Lubbock that I have found.

was told my monthly bill was going to be 146 a month and all of a sudden my bill was raised to…read morealmost 250

they literally gave my partner a defective phone after she cracked her original phone. a DEFECTIVE…read morephone. Then, they claimed they couldn't do anything about it. She finally got them to mail her another phone and told her it would be same day delivery. Now it's 2 days later and there's no phone. Also, the online tracking stopped working and Verizon says they can't do anything about it. Verizon is the least helpful they have ever been to the point where they won't even give us their supervisor and customer service doesn't even want to do the job the signed up for. Don't use Verizon, they literally are so stupid and don't know anything they are doing and will not help you at all. So hopefully you're not stuck out of town with a defective phone like my partner is. Thanks Verizon!

This is the only Verizon store I will go to in Lubbock. The staff are extremely helpful and very…read moreapproachable. Chadd completed 3 upgrades for our family at one time. He was very patient and walked us all through the steps and made sure we had all of our app, contacts, set-up our free (Hulu,ESPN and Disney Plus) before we left the store. Wonderful experience, fast and friendly.

Friendly, made sure I waited until iPhone 17 comes out so I get the "latest & greatest" iPhone for…read moremy next phone at a "introductory price"

Our experience with Shaq is one the best customer service interactions I have ever had. His…read moreknowledge, along with his patience, is outstanding!

My daughters love Target…read more I like it more when it's clean and tidy. The Marsha Sharp Freeway Target in Lubbock is probably the better of the two, but it still has gone downhill over the years in my opinion. The ladies in the dressing room area were very kind and communicative. They only asked that everyone return any unwanted garments to them once they were done trying stuff on. Our cashier was nice-ish, but a bit slow. Ample parking. TIP Definitely get a Target Circle Card for everyday 5% off your total.

Service sucks. Always has. Both targets in Lubbock are awful. The lines are long because they don't…read morewant people in actual lanes. Ppl suck naturally at self checkout unless they are previous retail workers who have done it before. I usually try to wait to go to Amarillo. Even Albuquerque was better.

Your little girl Alex Wiley saved the day and fixed my messed up phone. I don't know what I…read morewould've done without her. Thank you for your help.

From the owner: Visit the T-Mobile store in Lubbock and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4814 S Loop 289 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.