Rude agent on 3/01/2023 left door unlock on closing and ran me and my wife out of store only was going to ask a question and almost told me to shut up and get out of store and lock doors the right way not happy read more

I just added 2 lines of service yesterday. Well my iPhone was messing up so decided to go back up there for help. The first salesperson couldn't help me so she got their manager. Well he said he couldn't help until I paid them 36 dollars. I told him I just got 2 new lines and now you want ne to pay more? He said yep that's what they have to charge. I asked him how was that any kind of customer service? But he just keep saying he couldn't do anything unless I paid. Just horrible business. They have a solution to help but not until I pay. As soon as I pay these off I'm done with Verizon. If I could give zero stars I would. read more

Beside being unhappy with my recent months charges, and spending too much for a coverage not as good as at&t/cricket at almost triple of what i paid elsewhere. .. i sadly regret my decision to try verizon... My review for the store is one star simply because the wait time for a simple question exceeded 30 minutes. .. i wanted to look into an upgrade having recently paid off my Droid turbo (500+) $$ a they only offered 180 to trade in. 1 Facebook video or youtube i burned through my 10g of allotted data. No help on saving me any money, and a couple thousand down the drain in a few short months. My work requires me travel all over Texas and beyond, and sadly EVEN tmobile held better coverage. Needless to say, Sprint offered a much lower rate, $200 for my Verizon phone, a free year to Amazon prime, "not as fast as Verizon: but better Texas coverage, with unlimited, yes unlimited data @ less than 1/2 of my Verizon bill. read more

No one was in the store and at least six reps talking to each other and made me check in wait 30 minutes with NO ONE IN THE STORE!!!! This place needs to be closed!!!! read more

I decided to join Verizon again after a year because the other company I was with was not working in spots and would just load, I purchased an iPhone but I regretted it like a couple hours later, I called customer service and was able to return it and receive a android, but because I didn't want to downgrade I decided to purchase a phone that was an upgrade . I will rate their customer service a 10 on phone and in store,,Raz and Allison were patient and went above and beyond. THANK YOU read more

I ordered a phone this week and took an extra day to get it. No notifications at all. Then when I went to pick it up and asked the tech about transfering data as I work in a business where I have to have my phone 24/7, he told me to go home and try to transfer it to new phone and if it didn't work, come back tomorrow between 10 and 5. I tried it when I got home and 3 hours later FINALLY had a working phone no thanks to his lack of help. If this is an indicator of the customer service they provide I will definitely find a new provider the next time. Totally dissatisfied with this experience! read more

I went in to find out why I had a remaining balance that should've moved to a new account and the rudest employee named Trevor Lahey was no help at all. read more

This store has terrible CSRs. I made a online appointment, I arrived at my time to be told I didn't have an appointment but could be squeezed in. After a 20 minute wait the CSR had me wanting to chance providers. He told me with the new technology changing or upgrading would not fix my speaker phone issue, due to noise canceling technology. I walked out and am still on the phone 1 hour later trying to resolve a simple issue. This store has really gone down hill. I will never visit this location again. I may leave Verizon all together. read more

Awful customer service and wait times. Stayed here for 30 minutes until they actually helped my friend and I. I'm annoyed at the fact that they were sitting there chatting with the same customer for a long time and didn't put a priority on getting to all customers at the very least telling us the wait time. read more

My husband went in with an appt we made online. They said he didn't have one but they'll squeeze him in. There were only 2 people actually working with several others standing around. When they finally got to him, he wanted to talk about the upgrade online said he had available. His phone has been messing up for awhile and they guy told him that he can't guarantee that a new phone would help the issue (speaker phone cuts in and out for the recipient of the call). Finally just walked out as he obviously didn't want to help or try to keep a customer of almost 15 years. read more

Ryan, thank you for redeeming Verizon today! Great customer service, relatable & kind. I will go out of my way to go to this Verizon!

If I could give this store a negative 10 star I would. All because of one employee. I have never met a more dishonest and stuck-up person in my life. I unfortunately visited this location before my grandfathers funeral, was in a hurry and was quite appreciative that he got me in and out quickly. However, I asked him to do two things: to keep my mothers bill low and that I didn't want her paying for the phone. I then I made my first mistake, I trusted that he was doing exactly what I asked and believed him that 'my momma would be happy'. I fully admit that I screwed up that day I signed a document believing what came out of his mouth and not reading the actual paper. A contract that he scrolled to the very bottom and had me sign, conveniently neglecting to mention that I would be financing a phone for the full retail price when I had the money in cash in my pocket to pay for it's discounted price on the two year contract. He did the exact opposite of what I asked. What I can't get over is his attitude when my mother and I came into the store to try and fix the problem. Never once did he say I'm sorry for the misunderstanding or let's see what we can do to fix the problem. The only thing he did was say how he was perfect and never made mistakes, or skipped vitally important information (which he did). He even had the nerve to laugh at us. LAUGH AT US!!!!! I don't care who you are in a customer service environment it is NEVER appropriate to laugh at a customer!! Me who hates cuss words and has the nickname 'smiley' had to storm out of the store to get away from that man. I have never met someone who has made me feel so low about myself and he works in customer service!!! That man said nothing but lies to me, took advantage of me, and was nothing but arrogant, untrustworthy, and flat out rude!! I will most definitely never be entering this store again, and I'm not sure how much longer my family who has been with Verizon for 26 years will be staying with this company due to this experience. read more

I have had Verizon every since they took over my service from Alltel. I could count on one hand the number of times that I have been in this store. In the past, I have always received great service. Last week my phone started acting up so I took it in. The lady that helped me that day (I wish I had got her name) was very helpful and had a new phone mailed to my house in a couple of days. Today, however, I had the unfortunate experience of being "helped" by a girl named Klaryssa. And I use the term "helped" very loosely. I don't know if she had a bad weekend, or if she hates her job, or if she just should not be in customer service. Either way she was rude and unfriendly. read more

The lady that helped us 'Jeniffer' had plenty of attitude to go around. It seemed that we were wasting her time and she got annoyed very easily. She also made it clear she didn't agree that I believed my seven year old daughter was to young for a phone watch. We won't be returning to this location any time soon. If my husband wasn't indeed of a phone now we wouldn't have purchased one. I'm read more

Lousy service, and underhanded sales people. I will not do business here any more for ripping me off. Charged $100 for a free phone. What a rip off. read more