Lorie Trevino was extremely helpful, and she made things quick and simple!! Ask for Lorie when you…read morecome in, and she will take of you!!

I was a loyal customer for over 40 years--but the last three have been a steady collapse in…read moreservice. Getting a technician is nearly impossible. When you do reach support, you're told everything is "working fine," while every device in your home cannot get connected. Seems like all my devices fail to connect to their equipment at the same exact time. After exhausting every fix on my end, I finally gave up and switched to fiber. I canceled my service on February 20th then returned all equipment on March 9th. The representative in Abilene where I returned the equipment assured me my account was fully settled. Then April rolls around, and suddenly I'm being charged for another month--plus a late fee. To make matters worse, I drove to the Optimum store in Lubbock to resolve it, only to be told they don't even handle cancellations. So customers are left chasing answers between departments that won't take responsibility. After four decades of loyalty, this is how it ends: poor service, billing errors, and zero accountability. I shared my experience locally and found I'm far from alone--many others in my town of 11,000 are dealing with the same issues. There is no way in Hell I would ever recommend Optimum. If you're considering them, think twice. If I could rate this lower I would.

Update: I now have taken the phone and new screen into Gadget Doctors and let them look at it. They…read moresaid they don't have the Loca Glue to glue the new screen on, or Ultraviolet light to cure it. They just replace the whole front of the phone. That is why they charge $55 flat rate.

This selfish person destroyed a device that had my military pictures from Iraq. He did not…read moreapologize and did not care one bit. Find yourself a business that won't destroy your device.

Came here to get a new phone and new airpods too. Joseph greeted me and helped me from the start of…read moreprocess to the end. I was not able to trade my old phone but i was fine with it. His manager was also very helpful. The process was smooth. I highly recommend this store.

I took my new iPhone purchased directly from Verizon to this store because they've been very…read morehelpful in the past. My phone audio had quit working. Juan quickly checked out the problem then reset all settings on my phone. Within five minutes I was back up and working. No charge. Juan did make me aware of the vulnerability of my front camera lenses and quickly installed protection for them. Great store ... great employees!

Friendly, made sure I waited until iPhone 17 comes out so I get the "latest & greatest" iPhone for…read moremy next phone at a "introductory price"

Our experience with Shaq is one the best customer service interactions I have ever had. His…read moreknowledge, along with his patience, is outstanding!

Absolutely love this location It's near home and the guy Jon there is so helpful. I am not the most…read moretech savvy so having a go to person on literally anything is awesome! Thank you and I will recommend this place

From the owner: We offer the best phones, on the best networks! It's Boost Baby!read more

Had an issue with my phone and this location ordered me a replacement one. Like my first dates, I…read morewas in and out within 10 minutes. The workers were professional and the store was clean and organized.

Do not use the 82/Slide location. Miss Personality takes your name when you walk in, cuts you off…read morewhile you're explaining what you need, and then tells you you're number four in line and to have a seat. I couldn't even get a smile or eye contact. Then, she stands at the front door watching videos on her phone while four of us wonder around and wait for 15 minutes as only one guy helps one customer. I asked if there was anyone else available and she said no, she has to take names and can't help anyone. That makes absolutely no sense to me, so I left and drove to the Milwaukee location where two people are happily helping two customers and let me know when I walk in that I'm behind one other person and one of them will be with me as soon as they can. Such a different experience already!

What a train wreck of customer service failures. I walked in to try and have a port-in issue…read morecorrected, and was there 3 1/2 hours with no resolution. Ended up spending 12 hours in store or on the phone before I found a resolution. During my time in the store, they talked us into getting new apple watches on a "buy one get one" promotion. My wife's new watch started up perfectly. Mine was DOA out of the box. They refused to give me a different one and tried and tried to get it to power up, which it did. I still did not want this watch, as I knew there was a problem with it. They insisted I take it and told me that I had 30 days, and if things were still a problem, they would exchange it for free. Nothing but problems with it since then. As a teacher/coach, I wasn't able to get in until school was out. When I arrived at the store, they said it was only a 14 day return window, and they couldn't do a thing for me. Even talked to the manager and told him what I was told that day by the employee and the issues. He said he was sorry, but I was out of luck. People are friendly at this location, but customer service ends after you sign up for what they wanted to sell you. Save yourself the issues and go to Best Buy.

For a digital media company, your website is terrible. Accessing email rarely works, but the…read morepayment section always works. Your site seems out if date and unresponsive.

THEY SUCK. They never even sent me my account number so can't even log in and their "experts" are…read moreROBOTS. Fuck Optimum.