I went in to get my check engine light inspected because it was on and not only did they do it for…read morefree, but the man helping me was so nice and genuinely seemed like he wanted to help me. He gave me names of reliable shops to go to, and what needed to be done to get my car fixed!

When I went in to get my battery checked on, the employee was very unprofessional and made jokes…read moreabout my car. I was very offended and he made me feel uncomfortable. He specifically told me to zip tie a brick on my gas pedal and drive off the Grand Canyon.

Today September 16, David was the first to arrive from AutoZone to help me get my car started…read moreunfortunately it didn't work so we went back to the store. Abby brought with her all of her tools and I bought a new battery so She put it in and I appreciate them very much. I do want to recognize both Abby and David. I think they're awesome and the world needs more people like them.!!!!

I called this location to get an estimatr on the supplies I needed to do an oil change. Mike and…read moreAbby helped get all the supplies together and rang me up as soon as I got there. A super friendly and efficient team!

Brandon & Mark took good care of me on the parts that I needed! Great laid back environment with…read morewonderful overall customer service. It made shopping with this location a breeze!

Battery was giving me troubles so I came here since it is close to my work. Employee was very…read moreprofessional and polite. He tested my battery and alternator, and confirmed that it was the battery. He then walked me through several battery options. Once selected, he replaced the battery for me. Nothing extraordinary, just thought I would leave a good review since I saw the other 1-star reviews.

Ranching outside of Levelland, I've used o'Reilly Auto Parts…read morenumerous times. Usually have exactly what I need and if they don't: they get it within 24 hours. Friendly and knowledgeable staff and obviously a great company. Best around!

I needed a new car battery and the first two auto supply stores I went to did not have the size I…read moreneeded. O'Reilly not only had it for a reasonable price, but Andrew was great about putting it in for me. His helpfulness and courtesy made a regular customer out of me!

I work for company called Petrolex Acidizing in 2022 we recently bought 4 brand new 389 Peterbilt…read morewhich is very exciting me and the company. Me and the sales rep worked a lot together on figuring out a good maintenance and the warranties. After discussing all that we ending buying extended warranty in case we need it. Few years go by, and we had an issue with a turn signal not working on it so and I deicide to take the unit to Lubbock Rush truck center. Once a tech was available, they said they had to replace a module for the lights. Of course this was covered under warranty. there were some miss communications. Before this unit was repaired the one was the unit sat there for a week until I called and checked the status on the unit and the service department had no clue on why that unit was there, mind you I called them and told them the unit is heading there way with these issues please call me if you have any question and they never called until I called. In which I deal with allot of venders, so I get things happen at times. Now I am one with that has a lot of patience but currently I am dealing with a really bad experience for one I sent another unit 2 weeks ago for the same familiar issues as the first one well it goes in and of course there a line of trucks ahead of mine which I get. Once my truck was brought into the shop the noticed that the coolant sensor is not reading properly and a def sensor " do you want us to fix it" and I said yes, but can you check the warranty maybe is covered they seemed very bother when I asked for the warranty I never got a yes its covered or a no its not covered. I did get an estimate for $2000 and at the time we needed the truck I figured I call about it later. Well, they finally call and tell me my truck is ready I send my guys to go pick it up upon arriving my guys do a pre-trip and noticed that the turn signal was still not fixed. So, my guy went back in to tell them and according to both my employee that were very upset with my guys that nobody has said anything or mention anything about a turn signal at the end the service department and service manager was very unprofessional So, my guys call me, and I tell them they just leave the truck there I will call them well when I called them and explained the situation she said okay will check it but I also mentioned that we had a familiar issue and it was a module but I also mentioned that don't you guys do like a check before and after repairs and she said yes they do a express check and I guess it wasn't done on my truck. Anyways a few days go by, and I get an Email requesting PO, so I opened up the quote and the total amount was 12K!?!?!!?!? to fix a turn signal........ Of course, I called and spoke with the service adviser hey is this under warranty and immediately said nope!! also said that this is what it needs to get fixed and if I have a problem with call the warranty person, said it needs all new harness for the turn signal. I even tried talking to him, can you try to do an over lay and immediately no. Now I was in shock for the price and his tone especially coming from Peterbilt. just to put things right my truck only has 68000 miles on it year is 2023 but to pay 12k to fix a turn signal is unreal For anyone reading this please avoid the Peterbilt in Lubbock for service I am currently taking my unit out of that shop to another shop that is more professional and more understanding. but very poor performance very poor commination.

I own a HINO 338 and Rush Truck Center is a certified Hino dealer with supposedly certified Hino…read moremechanics. I called them and asked to make and appointment to have a Preventative maintenance done. which entails, oil change, primary and secondary fuel filters, lube bumper to bumper. First, I told them not to worry about the air filter i could replace it myself plus it was good for another several months but they replaced. at a unreasonable price. so I bring my truck in first thing the next morning after telling what I wanted the day before. I leave and around 1pm they call me to say we DO NOT HAVE OIL and will have to keep the truck till next day. Wow! incompetent people. Do not even check inventory the day beforehand? The next day late in the afternoon I pick it up and I open the hood all the wiring is unclipped and all over the place and a clamp is missing. Of course they say it was not there but I do post and pre trip inspections so I know it was there. The mechanic was a young kid that had no idea what he is doing. That is who the trust your truck with incompetent young kids with no supervision. Also they charge way above normal prices for parts. a filter costs $68 that charges $91 if they put it on. The same filter is you buy the part from them to put in yourself they charge $180! This place is a mess the manager does not even know anything as a mechanic. If you want to be ripped off and have unqualified people work on your truck this is the place to go. John Connolly

My check engine light came on and my mechanic said to have o'reilly run the codes. The person at…read morethe front lied to me and said they couldn't run codes in the rain. The 82nd street location ran them for me - management matters.

A very busy store. Lots of shops order from there. Remember don't get mad cause you called the…read morestore on the other side and not the commercial line and someone else answered. Or there is a new person working and trying to help. People come and go and need to be trained. Just simply ask for the commercial side. Not who is this or hang up. Not their fault that they're new and learning. Not like they walked in trained and lots of experience. The staff is very helpful and great at their job. It can get hectic and stressful. People come here for help because they are trying to fix their issues with their vehicles. Taking it to shop can be costly. Fixing it yourself or trying too is stressful. I shop here because they are resourceful and easy to understand. Be kind. One person can only handle one person at a time. Now days you have to be able to handle 5 people at once which is confusing at times. The manger is great and patient. Many items to choose from. Clean store

Employees knew what item I needed, after I described the problem. Store was clean and man at the…read morecounter was polite.

Being next door to their warehouse, this store is rarely if ever out of stock on any item. If they…read moreare, they gladly run back to the warehouse and get it for up. Desk service is usually very good too. Only dislike is that they do not carry Purolator filters for my cars. Oh well, can't have it all!!

Wrongfully towed my vehicle from The Carlton House, claiming that I had no parking pass even though…read moreit is a BRIGHT WHITE sticker on my windshield that could not be missed except by the most idiotic towing driver in Lubbock. They left damage on the inner fender/fender liner of my back right wheel. I will be filing a claim.

These guys towed my car, and then when I go to pick up my car, there is no one in the office and…read moretheir number is disconnected. I'm surprised these guys my didn't ship my car to South America.

Tristan did a great job. He was very quick and efficient in his work. He is very knowledgeable on…read morewhat he is talking about and will help you find the ideal solution.

How is this place still in business? The phone doesn't work, you have to go to them to even ask if…read morethey can help you. What about when people who are stranded call? Lost business. We went in, got a time that they could do it, & then went back in to be told that they can't do it. Get it together guys. We're using Hub City Battery!