My check engine light came on and my mechanic said to have o'reilly run the codes. The person at…read morethe front lied to me and said they couldn't run codes in the rain. The 82nd street location ran them for me - management matters.

A very busy store. Lots of shops order from there. Remember don't get mad cause you called the…read morestore on the other side and not the commercial line and someone else answered. Or there is a new person working and trying to help. People come and go and need to be trained. Just simply ask for the commercial side. Not who is this or hang up. Not their fault that they're new and learning. Not like they walked in trained and lots of experience. The staff is very helpful and great at their job. It can get hectic and stressful. People come here for help because they are trying to fix their issues with their vehicles. Taking it to shop can be costly. Fixing it yourself or trying too is stressful. I shop here because they are resourceful and easy to understand. Be kind. One person can only handle one person at a time. Now days you have to be able to handle 5 people at once which is confusing at times. The manger is great and patient. Many items to choose from. Clean store

Terrible service; my car battery died and one of the older men working was unable to help me and…read morewas very rude and stern about it! All I needed was a new battery installed and a trained mechanic couldn't do that. The main problem was how rude he was about it, he didn't give me an alternative place to go and basically just said no and left.

My daughter's car died at the Walmart parking lot a day after we dropped her off to college in…read moreLubbock, TX. After figuring out what's wrong, we found out it's the battery. The Toyota dealership/shop did not have the battery available so I contacted Auto Zone. The man that answered my call wants my daughter to go to a shop he knows to change her battery and won't allow us to buy the battery because he said the shop owner will buy it from them!!! I said never mind. I called O'Reilly at University Ave. Jonathan was very respectful, he made sure they have the battery available first before I send my daughter there. He assured me that he will take care of my daughter's car. He was very helpful and very cordial on the phone, and my daughter said even in person! I appreciate business like this. It made feel feel at peace. We are 6 hours away from our daughter but I know my child's car will be taken cared of. Thank you for hiring staff like Jonathan! He is a gem!

I typically like Auto Zone, but this one seemed dirty and a little unfriendly. But, they did have…read morewhat I needed.

This was around 3 years ago. Went in and all the employees were standing around doing nothing. The…read moreplace looked horrible. I went in to buy a brake light to make sure it was the correct one. I already removed the brake light cover on my car and asked if someone could depress the brake pedal for me once I changed the lights, so I would see that it is working. Boy was I wrong. I went in and asked a random employee and it happened to be the manager! He was absolutely rude. I don't have very many one star ratings in Lubbock, but this is worst experience as of today. I have have not been to that location since.

I ended up across the street with a flat that I couldn't change. The assistant manager, Steve V…read more went out of his way to help me and then gave the toddler and I a lift home when there were issues with the spare. This is the 2nd time I've had fantastic service from this location. I am so thankful for his help. We just moved to town so I don't know anyone yet and my husband was 2 hours away on location. He saved me a cold 2 mile walk with a toddler in hand. Forever grateful!

Today September 16, David was the first to arrive from AutoZone to help me get my car started…read moreunfortunately it didn't work so we went back to the store. Abby brought with her all of her tools and I bought a new battery so She put it in and I appreciate them very much. I do want to recognize both Abby and David. I think they're awesome and the world needs more people like them.!!!!

This place is an American Dream Come True. Since we moved to Lubbock Texas about 2 1/2 years ago,…read morewe found it to be a city where all the businesses work together to overcharge for services. All fake smiles for the con. They don't compete to give a customer a good, honest value for their work. American Differential is just the opposite. They give an honest quote when you give them the honest facts and deliver a perfect repair. They are so honest that the owner refused a tip! The other businesses should learn from their honesty. God would reward them at His right time.

Dropping a kid off at college 320 miles away from home is stressful enough, more so when you hear…read morebearings grinding and find metal in the rear axle of the vehicle you planned for your kid to drive while at college the night before you leave. We googled "differential repair in Lubbock Tx" the night before we left unable to speak to anyone as it was after hours on a Friday night, the reviews were positive so we took the gamble, drove to Lubbock, got our son moved in over the weekend and went to American Differential on Monday morning. They exceeded all expectations! They were available to work on it that day, had parts in stock, replaced the pinion bearings, carrier bearings and outer axle bearings in my sons jeep and had it ready to pickup at 8am on Tuesday morning. So thankful they were there to help! Thank you American Differential!

I've been to Scotts several times in the past year. Each time they treated me fairly, and honestly…read more This was very apparent recently when I had another shop (Christian bros) fix my rear brakes. They continued to squeak, and eventually I had to bring them to Scotts to repair correctly. It was a lesson for me - next time I come here first! So far this year they have done 4 repairs for me, and given me another 2-3 estimates. They are fast, they can drop me off and pick me up, and most importantly, I believe them when they tell me what is wrong, and how much it will cost.

Diagnosed and given a quote quickly. Repaired in an efficient manner. Professional and courteous…read more Excellent service.

Best diesel shop in Lubbock! They treat you like family here. Love the work that they did on my…read moretruck!

Owner has little man syndrome. Obviously he is busy for the first time of owning a shop and thinks…read morehe can treat anyone like dirt. Broke down in front of his shop and he refused to even refer me to another shop. Went down the street, another shop assisted me immediately. Back on the road.

These guys are amazing!! My truck was in the garage with a dead battery on Monday morning. I bought…read morea battery from them and they sent a guy out to install it within the hour. He had several challenges getting the truck out far enough to open the hood and get to the battery. But he persevered and he's my hero!!

My car was sitting in the driveway with a dead battery and someone suggested I call this company. I…read morewas thinking I would need to tow it somewhere but these guys sent a van with the correct battery. They were here in about 20 minutes and I was ready to roll soon after. Good price too.

Very kind on the phone and fast service offered for them to come out immediately! Told us on the…read morephone the prices and how we can get the best option

Amazing customer service and I can't thank the gentleman who worked on my car enough for explaining…read moreeverything and how it all tied together! I tend to get overwhelmed easily.But this was such a super easy and laid back experience.It was such a nice change of pace.