I work for company called Petrolex Acidizing in 2022 we recently bought 4 brand new 389 Peterbilt…read morewhich is very exciting me and the company. Me and the sales rep worked a lot together on figuring out a good maintenance and the warranties. After discussing all that we ending buying extended warranty in case we need it. Few years go by, and we had an issue with a turn signal not working on it so and I deicide to take the unit to Lubbock Rush truck center. Once a tech was available, they said they had to replace a module for the lights. Of course this was covered under warranty. there were some miss communications. Before this unit was repaired the one was the unit sat there for a week until I called and checked the status on the unit and the service department had no clue on why that unit was there, mind you I called them and told them the unit is heading there way with these issues please call me if you have any question and they never called until I called. In which I deal with allot of venders, so I get things happen at times. Now I am one with that has a lot of patience but currently I am dealing with a really bad experience for one I sent another unit 2 weeks ago for the same familiar issues as the first one well it goes in and of course there a line of trucks ahead of mine which I get. Once my truck was brought into the shop the noticed that the coolant sensor is not reading properly and a def sensor " do you want us to fix it" and I said yes, but can you check the warranty maybe is covered they seemed very bother when I asked for the warranty I never got a yes its covered or a no its not covered. I did get an estimate for $2000 and at the time we needed the truck I figured I call about it later. Well, they finally call and tell me my truck is ready I send my guys to go pick it up upon arriving my guys do a pre-trip and noticed that the turn signal was still not fixed. So, my guy went back in to tell them and according to both my employee that were very upset with my guys that nobody has said anything or mention anything about a turn signal at the end the service department and service manager was very unprofessional So, my guys call me, and I tell them they just leave the truck there I will call them well when I called them and explained the situation she said okay will check it but I also mentioned that we had a familiar issue and it was a module but I also mentioned that don't you guys do like a check before and after repairs and she said yes they do a express check and I guess it wasn't done on my truck. Anyways a few days go by, and I get an Email requesting PO, so I opened up the quote and the total amount was 12K!?!?!!?!? to fix a turn signal........ Of course, I called and spoke with the service adviser hey is this under warranty and immediately said nope!! also said that this is what it needs to get fixed and if I have a problem with call the warranty person, said it needs all new harness for the turn signal. I even tried talking to him, can you try to do an over lay and immediately no. Now I was in shock for the price and his tone especially coming from Peterbilt. just to put things right my truck only has 68000 miles on it year is 2023 but to pay 12k to fix a turn signal is unreal For anyone reading this please avoid the Peterbilt in Lubbock for service I am currently taking my unit out of that shop to another shop that is more professional and more understanding. but very poor performance very poor commination.

I own a HINO 338 and Rush Truck Center is a certified Hino dealer with supposedly certified Hino…read moremechanics. I called them and asked to make and appointment to have a Preventative maintenance done. which entails, oil change, primary and secondary fuel filters, lube bumper to bumper. First, I told them not to worry about the air filter i could replace it myself plus it was good for another several months but they replaced. at a unreasonable price. so I bring my truck in first thing the next morning after telling what I wanted the day before. I leave and around 1pm they call me to say we DO NOT HAVE OIL and will have to keep the truck till next day. Wow! incompetent people. Do not even check inventory the day beforehand? The next day late in the afternoon I pick it up and I open the hood all the wiring is unclipped and all over the place and a clamp is missing. Of course they say it was not there but I do post and pre trip inspections so I know it was there. The mechanic was a young kid that had no idea what he is doing. That is who the trust your truck with incompetent young kids with no supervision. Also they charge way above normal prices for parts. a filter costs $68 that charges $91 if they put it on. The same filter is you buy the part from them to put in yourself they charge $180! This place is a mess the manager does not even know anything as a mechanic. If you want to be ripped off and have unqualified people work on your truck this is the place to go. John Connolly

Terrible service; my car battery died and one of the older men working was unable to help me and…read morewas very rude and stern about it! All I needed was a new battery installed and a trained mechanic couldn't do that. The main problem was how rude he was about it, he didn't give me an alternative place to go and basically just said no and left.

My daughter's car died at the Walmart parking lot a day after we dropped her off to college in…read moreLubbock, TX. After figuring out what's wrong, we found out it's the battery. The Toyota dealership/shop did not have the battery available so I contacted Auto Zone. The man that answered my call wants my daughter to go to a shop he knows to change her battery and won't allow us to buy the battery because he said the shop owner will buy it from them!!! I said never mind. I called O'Reilly at University Ave. Jonathan was very respectful, he made sure they have the battery available first before I send my daughter there. He assured me that he will take care of my daughter's car. He was very helpful and very cordial on the phone, and my daughter said even in person! I appreciate business like this. It made feel feel at peace. We are 6 hours away from our daughter but I know my child's car will be taken cared of. Thank you for hiring staff like Jonathan! He is a gem!

This was around 3 years ago. Went in and all the employees were standing around doing nothing. The…read moreplace looked horrible. I went in to buy a brake light to make sure it was the correct one. I already removed the brake light cover on my car and asked if someone could depress the brake pedal for me once I changed the lights, so I would see that it is working. Boy was I wrong. I went in and asked a random employee and it happened to be the manager! He was absolutely rude. I don't have very many one star ratings in Lubbock, but this is worst experience as of today. I have have not been to that location since.

I came in with a flat tire not expecting they could help but an employee by the name Alvina had a…read morepersonal air pump she took out to me. She went above and beyond to make sure I was safe. You just don't get customer service like that these days... thank you!!!

Today September 16, David was the first to arrive from AutoZone to help me get my car started…read moreunfortunately it didn't work so we went back to the store. Abby brought with her all of her tools and I bought a new battery so She put it in and I appreciate them very much. I do want to recognize both Abby and David. I think they're awesome and the world needs more people like them.!!!!

I called this location to get an estimatr on the supplies I needed to do an oil change. Mike and…read moreAbby helped get all the supplies together and rang me up as soon as I got there. A super friendly and efficient team!

This place is an American Dream Come True. Since we moved to Lubbock Texas about 2 1/2 years ago,…read morewe found it to be a city where all the businesses work together to overcharge for services. All fake smiles for the con. They don't compete to give a customer a good, honest value for their work. American Differential is just the opposite. They give an honest quote when you give them the honest facts and deliver a perfect repair. They are so honest that the owner refused a tip! The other businesses should learn from their honesty. God would reward them at His right time.

Dropping a kid off at college 320 miles away from home is stressful enough, more so when you hear…read morebearings grinding and find metal in the rear axle of the vehicle you planned for your kid to drive while at college the night before you leave. We googled "differential repair in Lubbock Tx" the night before we left unable to speak to anyone as it was after hours on a Friday night, the reviews were positive so we took the gamble, drove to Lubbock, got our son moved in over the weekend and went to American Differential on Monday morning. They exceeded all expectations! They were available to work on it that day, had parts in stock, replaced the pinion bearings, carrier bearings and outer axle bearings in my sons jeep and had it ready to pickup at 8am on Tuesday morning. So thankful they were there to help! Thank you American Differential!

They were absolutely amazing, incredibly kind and patient. I don't know much about cars, and when…read morewe first brought it in, they thought it was an engine knock and that I would need to replace my entire engine. However, it turned out to just be the compressor for the AC that was messed up. They replaced it within a day, were incredibly friendly and kind, and also fixed my AC in the process.

Brought truck for alignment,didnt correctly fix the first time, had to come back and align again…read morewhich they made me pay for another alignment for there mistake. Last time using them

My car was sitting in the driveway with a dead battery and someone suggested I call this company. I…read morewas thinking I would need to tow it somewhere but these guys sent a van with the correct battery. They were here in about 20 minutes and I was ready to roll soon after. Good price too.

These guys are amazing!! My truck was in the garage with a dead battery on Monday morning. I bought…read morea battery from them and they sent a guy out to install it within the hour. He had several challenges getting the truck out far enough to open the hood and get to the battery. But he persevered and he's my hero!!