I sooo wanted this to be a 5-star! I have been working with Bledsoe for a bit to decide on the right delete and exhaust system for my 2018 RAM3500. Over the course of our discussions, two different systems were presented as options for my truck. As explained to me, one (slightly more $$ EFI system) included a physical video screen that allowed real time monitoring of engine performance, etc. The second system (EZLink) allowed slightly less information, but via an app on my phone (that would also spit out any engine code info). Through the course of several conversations leading up to my purchase I had clarified both the price and features of each system. As I was getting ready to make the appointment for install, I was told that the EFI system (more $$) was not an ideal fit due to the year of my truck and that they recommended the EZLink (less $$), to which I agreed even though I had already sold myself on the additional cost and the cool external screen. During a final call prior to making the appointment, I confirmed that ALL parts were in stock, since I would be travelling 2 hours each way and taking time off of work to get the truck done in one shot. It was confirmed that parts were in stock and all the work could be completed in one day...appointment booked for Wednesday the next week!
Long story only slightly shorter, after getting the message that my truck was ready for pick up, I arrived back at the shop to discover they had NOT installed the cold air intake because they were OUT OF STOCK on the filters...and they offered to let me take home the housing AND INSTALL MYSELF! HA!
During the course of deciding what to do it was also revealed that the EZLink system did not in fact have an associated app that displayed all the cool techno digits to me! This is not what I was sold at all!! But now it is too late to do anything about it.
As far as I am concerned this is one step shy of straight-up robbery and flat out lying to get the sale. I only have myself to blame really for not getting everything in writing ahead of time with a full spec sheet of features and functions. I guess you just assume with a shop like this that thrives on custom work that their word and explanation of what I would be getting would match reality...not to mention their inventory management.
No offers were made to fix the situation, other than to come back (take another vacation day) and they would finish the install next week, gee thanks!
Under no circumstances can I recommend these guys, if my experience was anything close to normal for them, go to literally any other shop in Texas! read more