Terrible service; my car battery died and one of the older men working was unable to help me and…read morewas very rude and stern about it! All I needed was a new battery installed and a trained mechanic couldn't do that. The main problem was how rude he was about it, he didn't give me an alternative place to go and basically just said no and left.

My daughter's car died at the Walmart parking lot a day after we dropped her off to college in…read moreLubbock, TX. After figuring out what's wrong, we found out it's the battery. The Toyota dealership/shop did not have the battery available so I contacted Auto Zone. The man that answered my call wants my daughter to go to a shop he knows to change her battery and won't allow us to buy the battery because he said the shop owner will buy it from them!!! I said never mind. I called O'Reilly at University Ave. Jonathan was very respectful, he made sure they have the battery available first before I send my daughter there. He assured me that he will take care of my daughter's car. He was very helpful and very cordial on the phone, and my daughter said even in person! I appreciate business like this. It made feel feel at peace. We are 6 hours away from our daughter but I know my child's car will be taken cared of. Thank you for hiring staff like Jonathan! He is a gem!

I work for company called Petrolex Acidizing in 2022 we recently bought 4 brand new 389 Peterbilt…read morewhich is very exciting me and the company. Me and the sales rep worked a lot together on figuring out a good maintenance and the warranties. After discussing all that we ending buying extended warranty in case we need it. Few years go by, and we had an issue with a turn signal not working on it so and I deicide to take the unit to Lubbock Rush truck center. Once a tech was available, they said they had to replace a module for the lights. Of course this was covered under warranty. there were some miss communications. Before this unit was repaired the one was the unit sat there for a week until I called and checked the status on the unit and the service department had no clue on why that unit was there, mind you I called them and told them the unit is heading there way with these issues please call me if you have any question and they never called until I called. In which I deal with allot of venders, so I get things happen at times. Now I am one with that has a lot of patience but currently I am dealing with a really bad experience for one I sent another unit 2 weeks ago for the same familiar issues as the first one well it goes in and of course there a line of trucks ahead of mine which I get. Once my truck was brought into the shop the noticed that the coolant sensor is not reading properly and a def sensor " do you want us to fix it" and I said yes, but can you check the warranty maybe is covered they seemed very bother when I asked for the warranty I never got a yes its covered or a no its not covered. I did get an estimate for $2000 and at the time we needed the truck I figured I call about it later. Well, they finally call and tell me my truck is ready I send my guys to go pick it up upon arriving my guys do a pre-trip and noticed that the turn signal was still not fixed. So, my guy went back in to tell them and according to both my employee that were very upset with my guys that nobody has said anything or mention anything about a turn signal at the end the service department and service manager was very unprofessional So, my guys call me, and I tell them they just leave the truck there I will call them well when I called them and explained the situation she said okay will check it but I also mentioned that we had a familiar issue and it was a module but I also mentioned that don't you guys do like a check before and after repairs and she said yes they do a express check and I guess it wasn't done on my truck. Anyways a few days go by, and I get an Email requesting PO, so I opened up the quote and the total amount was 12K!?!?!!?!? to fix a turn signal........ Of course, I called and spoke with the service adviser hey is this under warranty and immediately said nope!! also said that this is what it needs to get fixed and if I have a problem with call the warranty person, said it needs all new harness for the turn signal. I even tried talking to him, can you try to do an over lay and immediately no. Now I was in shock for the price and his tone especially coming from Peterbilt. just to put things right my truck only has 68000 miles on it year is 2023 but to pay 12k to fix a turn signal is unreal For anyone reading this please avoid the Peterbilt in Lubbock for service I am currently taking my unit out of that shop to another shop that is more professional and more understanding. but very poor performance very poor commination.

I own a HINO 338 and Rush Truck Center is a certified Hino dealer with supposedly certified Hino…read moremechanics. I called them and asked to make and appointment to have a Preventative maintenance done. which entails, oil change, primary and secondary fuel filters, lube bumper to bumper. First, I told them not to worry about the air filter i could replace it myself plus it was good for another several months but they replaced. at a unreasonable price. so I bring my truck in first thing the next morning after telling what I wanted the day before. I leave and around 1pm they call me to say we DO NOT HAVE OIL and will have to keep the truck till next day. Wow! incompetent people. Do not even check inventory the day beforehand? The next day late in the afternoon I pick it up and I open the hood all the wiring is unclipped and all over the place and a clamp is missing. Of course they say it was not there but I do post and pre trip inspections so I know it was there. The mechanic was a young kid that had no idea what he is doing. That is who the trust your truck with incompetent young kids with no supervision. Also they charge way above normal prices for parts. a filter costs $68 that charges $91 if they put it on. The same filter is you buy the part from them to put in yourself they charge $180! This place is a mess the manager does not even know anything as a mechanic. If you want to be ripped off and have unqualified people work on your truck this is the place to go. John Connolly

My check engine light came on and my mechanic said to have o'reilly run the codes. The person at…read morethe front lied to me and said they couldn't run codes in the rain. The 82nd street location ran them for me - management matters.

A very busy store. Lots of shops order from there. Remember don't get mad cause you called the…read morestore on the other side and not the commercial line and someone else answered. Or there is a new person working and trying to help. People come and go and need to be trained. Just simply ask for the commercial side. Not who is this or hang up. Not their fault that they're new and learning. Not like they walked in trained and lots of experience. The staff is very helpful and great at their job. It can get hectic and stressful. People come here for help because they are trying to fix their issues with their vehicles. Taking it to shop can be costly. Fixing it yourself or trying too is stressful. I shop here because they are resourceful and easy to understand. Be kind. One person can only handle one person at a time. Now days you have to be able to handle 5 people at once which is confusing at times. The manger is great and patient. Many items to choose from. Clean store

I run a repair shop in Dallas, Tx. I have been dealing with Mark for twenty years. Does what he…read moresays he's going to do, he deals with parts that are hard to find and is at the mercy of individuals and suppliers alike. He's a man who is not willing to take shit off of anyone least of all dumbasses. You internet experts listen to what he has to say he knows more about these thirty year old trucks than you ever will. If you disagree with him do it after you hang up you called him. He was wrong once on a deal we had and like a man will do he admitted it. I wouldn't recommend threatening him he will call your bluff and met you. It's easy to have misunderstandings when snowflakes deal with men.

I bought a transmission two months ago, and it came with a six-month warranty. The transmission is…read moreleaking fluid; I've already taken it back twice, but they still haven't fixed it. Think twice before buying from them--they are not a reputable business.

From the owner: From the moment you walk into Burgess Auto Salvage, you'll be greeted by sincere folks dedicated to…read morehelping you get the service you need to keep your vehicle running at its peak. With over 25 years of experience under our belts, we're experts at sourcing the right domestic and foreign parts you're looking for at a price you can afford. Go ahead and leave any parts installation and mechanical repairs to our team of automotive experts. From axle assemblies to transmissions to motors and engine rebuilds, we haven't met a mechanical repair we couldn't take on.