This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or cell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you. read more

Gene Messer Toyota - WiFi: toyota123 - Auto Repair Near Me - Lubbock, Texas

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either. Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer. read more

I couldn't be happier with my used, Toyota purchase! The Highlander I was looking for with specific colors inside and out and features that matched my particular criteria was located at Gene Messer Toyota in Texas. My salesperson Gabriel was so very helpful with this remote, out-of-state purchase. He was professional and instrumental in coordinating not only the transactional part with Eric (who handles on-site finance issues), but Gabriel was also my point-of-contact for the transport company's pick-up (who hauled it from Texas to California). Upon arrival, the car was detailed and smelled like new--even though it is nearing its 3-year anniversary. I would definitely recommend this dealership to locals or others who like to shop nationally for their "dream car" be it new or used. read more

So far so good! Amanda sold me a new vehicle by communicating well and being Johnny on the spot. I'm recommending this lady to all my clients. She made the process quick, was professional and friendly. I'm new to Toyota and look forward to experiencing a better relationship with this dealership than I did with Jeep in Lubbock! read more

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Excellent service. I will most definitely use them for all my service needs. Quick service and explanation of recommended services.

My most recent vehicle purchase was in 2022 and the C0vid had everything so messed up! Messer had no inventory, so I bought a car while in Houston. The maintenance has all been done at Gene Messer. The system is set up for convenience. Just drive up and drop off your car. And everything is recorded in the app to keep up with scheduling. I appreciate that. The staff is really good. Of course, there are busier times when it can become a bit challenging. They have a nice waiting area with a coffee bar. And the restrooms are really nice. read more

Beware, high pressure predatory practices. My son went there after already securing financing to buy a car. They make excuses saying I had to be there to sign papers (I live 7 hours away) and pressured him into financing with them instead. Now he has to refinance to get the lower rate he already secured. They could have overnighted the papers for me to sign but insisted that financing with them was the only way. Buyer Beware! Stay away! read more

I just purchased a used vehicle a couple of days ago and the process went smoothly. My salesman, Eric, was courteous and expedient. The sales manager, Adam, was a little tough on negotiating my trade value but we came to a mutual agreement. And finally, Joe the finance manager was very accommodating and knowledgeable. He wasn't too pushy on the warranty packages. Overall, it went pretty well. I will say they went above and beyond when I asked them to replace the rear tires to match the front new ones. All four tires match now! So, if you are looking at getting into a new or used vehicle, I recommend you work with these professionals to get you taken care of. Thank you! read more

Before we start I'm 18 years old with no rental history or car purchasing history. Never even been in a dealership. As soon as I arrived Stetson, a 19 year old care salesmen who had only been there for 2 weeks, greeted me outside within 5 steps of my car. He asked what my plans were what I'm wanting and roughly how much I'd be spending if I were to buy. He took me inside to digitally veiw the car I said I had my eyes on and proceeded to give me extra information on the car based on his personal vehicle which was the same model. He then took me to go test drive the vehicle and proceeded to be very communicative and answered all of my questions without hesitation. Stetson made sure to grow a personal relationship with his me to understand my needs and wants. After the test drive I went to go veiw some apartments. Stetson called me back to give me continuous updates on the car and when it would be ready to come in and do paperwork for. Being 18 it seemed very intimidating but the whole process was quick and very easy they explained everything and if I had a question they gave me the answer and more. I'm now a new owner of my 2019 Camry and I'm very pleased with this dealership. read more

Gene Messer Toyota - Auto Repair Near Me - Lubbock, Texas

Took our 4runner in for an oil change on 5/29/25. This was our first visit. Bryan Womack, Service Advisor, greeted me like I've been a customer all along; making me feel very welcome to be there. I came late in the day & scheduled an appt for 0700 the next morning. When I arrived, was able to pull right in @ 0700. Bryan was quick to check me in and explain details. I decided to not wait & go home for a cup of java. Approx 1 hr later, Bryan called & said it was ready. Sebastian w/ service inspected 4runner along with a video. There was only 1 thing up & coming which needed attn in the near future. Oil change completed, great service, friendly and explained everything. We will be back. Thank you for making bringing in my vehicle painless. Thank you for explaining everything from beginning to end. You guys are awesome! Would recommend! read more

I have never been more disappointed in a car salesman. The salesman seemed so uninterested in his job. Went there with cash to purchase a used car today. We informed him that we were interested in purchasing a used minivan. In showing us the vehicle, we told him we were interested in, he looked it up and took us to it. He did manage to open one door. My husband jumped in the back seat and asked him to turn the vehicle on. Salesman acted like he was afraid to turn it on because it was parked in the service area, he didn't ask if we wanted to test drive it at all. Just stood there awkwardly while we looked at the van. Didn't ask our names until he gave us his card. I guess since we weren't buying a new car he seemed so turned off and it showed. Some are so eager to get you into a car, this one was not motivated at all. I feel maybe there was some prejudgment based on our appearance, or maybe he was having a hard day, but this totally brought my day down as I have been looking online for a used minivan that I want to pay cash for. Definitely not coming back, will shop in the Plano, Dallas area for a better deal. read more

I LOVE the service dept here. Adam B is HONEST and knowledgeable!!! Communication is spot on. I'm a long time customer here. Was in Boerne Tx and needed an oil change. Decided to use Vic Vaughn Toyota. Terrible experience!!!! Really made me appreciate Adam B and Gene Messier. Won't try anywhere else! read more

Curtis was zero help. Don't buy from him. Truck was listed at 39k and some change, but he couldn't go below 39 for a truck sitting on his lot for over 38 days.... Yeah right. So whatever. A couple days after, I ask about a brand new car on the lot for 35k, it sold. Never heard back about another car. Usually, dealers won't stop emailing me for months when I inquire about a car. They want you to buy with them. This dude doesn't want to sell cars. I took my 38k over to Kia and got a brand new car with them instead. read more

The only place I get my car serviced. They're honest and don't try to upsell me. Fair price and fast work.

Very bad, the service area does not comply with Toyota protocols nor do they deliver reports after delivering a car, they want to charge for things that do not correspond to them read more

All this place cares about is money not you! I called made an appointment for an oil change at 10am wasnt done till 4 pm i called half hour before that to see whats up and told them to not do it. Cause it was taking to long still did anyway they charged $110 anyway never again. read more

Thank you for taking care of my car - you're the best - every one of you at the Toyota dealership. Kristin read more

Gene Messer Toyota - My baby - - Auto Repair Near Me - Lubbock, Texas

BY FAR the best service department in Lubbock. Braden, a service advisor, made a usually dreadful process super easy and got it handled over not just any, but Easter weekend. I dropped off the car and he took care of the rest, all the while keeping me updated WITH DETAIL. They even booked me a complementary Uber from my house to pick up my vehicle when it was ready! read more

I had a low tire. Pulled in and the advisor was not friendly at all. Asked if they could check my tires. My vehicle sat there for over 30 minutes. I figured it would take 10 minutes too to check it. 25 minutes later I got up to go ask him how much longer it would be. THEY JUST PULLED IT TO THE SIDE! Totally blew me off. I've bought 5 vehicles from them. I won't any more if that's the kind of service they offer now. Since some of the people I used to know there are gone I guess it's going downhill. read more

After bringing my previous concern to the dealership, Jordan worked with us to address our concerns.

Great customer service! They are professional and did the 15,000 maintenance check in a timely and thorough manner.

Y'all, if y'all are in the market for a vehicle, I highly recommend you contact Oscar Tristan! Great customer service! I told him what I was looking for and he found it! I had a great experience! If you're not in the Lubbock area (which I'm not), no worries they will work with you to get it to you. read more

Great service every time. You feel like you pay a little more going to the dealer, but they make it worth it. The service is reliable and they worked with me on the price. Matt provided honest feedback on what services were needed and which ones could wait. read more

Went LOOKING for a car and was set in my decision not to buy anything but that went out the window as soon as we pulled into Gene Messer Toyota! John Cook met us at our car and from the second we met him, it felt right. He didn't try to get us into a car, but he asked me what we were looking for and then gave us different options, to make sure we were in control. He showed us a few different models and gave us rough estimates as to what to expect, depending on the different leasing or buying terms we chose. This was my first car buying experience and John made the process as painless as possible. When we walked out of the dealership, with keys in hand, we honestly felt that John had done more for us, than he did for himself. You can't go wrong buying from John! read more

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Excellent staff who are very helpful with whatever you need. Newly remodeled dealership is huge and spacious.

The Service Dept at Gene Messer Toyota is worthless. I took my Corolla for service and the Glove Compartment would not stay closed. I had to go back and have it fixed. It was sloppy job in the first place. My daughter took my C-HR for service at 10,028 miles. They did not do an oil change that they are supposed to. When asked they said, it will be done at 15,000 miles, since it is Synthetic Oil. What a bunch of BS. My C-HR has 10,028 miles on it and never had an oil change, and Gene Messer Toyota refused to do it. WOW !!!! Update-Mr Randall made an effort to resolve this matter. We communicated through e-mail and I am satisfied with the outcome. read more

We were looking for a first car for my college age son. Upon arriving at Gene Messer Toyota, Brandon came right over to greet us. We had seen a used car on their website that was in the desired price range, but Brandon was unable to locate it on the lot. We went inside and Brandon let us know that he could "pull" cars from any Gene Messer dealership to test drive and purchase through the Toyota dealer, so we wouldn't have to run all over town. We selected another vehicle, but Brandon's manager came over to let us know that the car was in bad shape and would be auctioned (i.e. not available for purchase). Brandon has only been there a few weeks and didn't seem to realize that this was a dirty sales tactic, so he kept working to find us a vehicle. Brandon came back with keys to a used Highlander. We were able to test drive it, it was obviously just cleaned and very nice for the age. Mileage was relatively low and the price was near the top of our range, so we made the purchase! Two days later the dealership calls and says they forgot to do the inspection for registration, but they can't do it while we wait, they need it for half a day. My son inspected the car and gave them a list of things he found wrong. After we dropped the car off, they called him and wanted to keep the car for several more days! But he has to go back to school at the end of the week (Spring Break), so they promised to get things wrapped up. They called him to pick it up and he still waited at the dealership for over an hour before it was ready. They fixed several things that they probably didn't have to, and they seem to be trying to build a good relationship with my son as the customer. If you decide to visit Gene Messer Toyota, ask for Brandon Kohring. He is a bright spot in a dingy industry. Dealing with Gene Messer Toyota was better than dealing with some other dealerships, but still left me feeling wary and anxious. read more

I recently (29Dec23) got my Toyota Serviced. Basic oil change and tire rotation, that's it. Upon completion of services/when I recieved my truck back, I discovered it had a "Refuel" message displayed. Concerned, I inquired about what/why that's all of a sudden appearing. The tech does not nor could not explain it, and I was told to go ahead and take it and return if it doesn't go away, I had 3/4 of a tank of gas, so there's no way I needed fuel. I left and proceeded to the store. Once I was done in the store I walked out and noticed I had a moderately sized oil leak underneath my truck. I looked underneath my truck and saw oil residue and drips coming from my skid plate. I took it back immediately and was they looked at it. After about 15 to 20 minutes, they told me it was left over oil from the change that they didn't get from the top of my skid plate, so that was the problem. Bottom line, I brought in a perfectly good vehicle to be routinely serviced, and now I have issues and even more concerns that the oil and refuel light aren't going to be the only problems I'm going to encounter. Please beware of the service, as I'm beyond upset. read more

Gene Messer was a life saver! Hats off to Josh and the crew, had a snafu while passing through Lubbock on the way to Colorado for a family vacation and they were able to fix bolts that came off our undercarriage (maintenance previously done neglected to tighten the bolts). I can't thank the team enough for their willingness to work with us and their stellar customer service. read more

Recently stopped in to purchase a new Toyota. The facility is clean and has a large selection of vehicles. However, the day was sullied by an unexperienced salesman and common dealership tactics. During the walkthrough/test drive, I had several questions about the vehicle based on my own research to which the salesman could not answer. When we sat down to discuss the vehicle price, he insisted on first getting the monthly payment estimates to just the MSRP(not an agreed upon price). My wife and I sat for about 30 mins waiting on paperwork that I immediately set aside. I asked for a copy of the Monroney list several times to compare vehicles which they could not provide nor any equivalents. Throughout the entire ordeal, the salesman was unable to answer questions about finances, promotions, additional features to the car. This was bad enough, but every time something came up he said "Let me ask" to which he would get up to get the sales manager. Eventually, we worked directly with the manager who was the saving grace of the experience. He was upfront and sincere, and I would have liked to have given him my business. However, we had been there such a long time and still had not agreed to what I felt would be a fair price. Please note that my review of this dealership is not based on the inability to make a deal, but simply the service we initially received. Overall, this seems like a reputable establishment. read more

We came to visit family from La and our sales rep was wonderful he worked hard for us to get what we wanted, but the financial department and management were shady and withheld information knowing we were only here for one more day, taking us away from our family for an entire day knowing we were leaving first thing the next day, they pushed the deal they knew we wouldn't accept. Lure us to the idea of a cheaper note just to tell us the financial department was closed. It was hands down the worst experience I've ever had. Absolutely no respect for the customers needs. No understanding or compassion for a small window of time. I can say I'm never ever coming back or recommending this place to another soul!!! read more

Purchase a 4Runner from Austin, took a few trips but it worked out in the end. Most likely will get another 4Runner after some time and send my family members for some Tundras read more

My son's Toyota got oil change two weeks ago at a dealership in Mckinney Tx during his TG break. The Mckinney dealer failed at tightening the oil cap and it leaked until it drained but my son was already back at school in lubbock I told my son to find a dealer and take care of it, not knowing it was the cap, I was so worry it was something worse and he is alone with no other vehicle and also the big expense. I gave him Gene Messer Toyota address without even looking at the reviews or stars. My son was very please wirh the service and they took care of everything, put oil and clean the engine, made sure he was safe to drive back the truck. They charged $0.00!!! As a single mother, being so far away from my son, that meant the world to me. Knowing that there is a trust worth shop by my son's home is a relief, I feel confident that if he ever has car issues while in college, Gene Mess Toyota will take care of it in a honest way. Thank you so much read more

I get exceptional service here. Their prices are reasonable plus you can get savings from coupons that they post in their service section. I always wait on my vehicle. The waiting area is comfortable plus they have a snack bar with complimentary coffee, other coffees and snacks. The two sections have tvs for your enjoyment. When making an appointment, the waiting isn't as long. I wouldn't hesitate to recommend this dealership. read more

One of the worst dealerships I've ever been to. They truly only care about getting your money and then treating you terrible afterwards. They will consistently lie to you about work being done and afterwards talk about customers in front of other customer. Well turns out I was the customers family member they were talking about and when I mentioned they just continue to bash my family member in front of me. Would not recommend any of the Gene Messer dealerships. read more

Great Customer Service. Daughter called us to say her check engine light came on. My husband spoke to Crom. She lives down the street so brought her car in for them to check it. Crom met her and checked it out right away. Easy fix. Thanks so much for great customer service. read more

Twice now I've gone to have my company car serviced with special requests and Jason Zachman had gone above and beyond to assist me and get me out quickly. Jenny Standerfer and Don Smith also were awesome and the customer service is great. Keep up the good work and I'll be back. read more

I brought my car in for a service appointment to replace the airbags that have been recalled. Even though they were the ones that suggested the date and time of the appointment, the necessary parts are not available. What a completely unprofessional waste of time. Maybe don't schedule an appointment if you don't have the parts, and you won't get them in time. It would be tragic if within the next week I were to be killed by a faulty airbag. read more

Fairly new to Lubbock so I have been using these guys for my service needs for my car. Over the past year and a few months, zero issues for me. From the people, to the service, wait times and cost, Im very satisfied. read more

I took my car in for service and the staff showed kindness, respect, and courtesy of my needs. Although, I had some small issues, they made everything up to me and made sure I went home happy at the end of it all. I would highly recommend this place for anyone's Toyota service needs. They estimated that I'd be there for an hour and they got me out of there in exactly one hour. That is the best part about this place--they stay true to their word, which is a noble quality! read more