I've always been leery to buy a vehicle from a smaller used vehicle dealership because of the…read moreunknowns like will they tell you the truth about what the vehicle has been through? Are they trust worthy and do they over charge compared to market value? Well we have been shopping around for our daughters first car and her dream vehicle happened to be at Hamsmith Auto! A new Ford Bronco!! I can say that Hamsmith Auto Group went above and beyond my expectations and got us in my daughters dream vehicle for a very fair price! I know because we have searched online and pretty much everywhere for a Bronco! If you're like us when you walk around most dealerships, you dread that salesman speed walking towards you because at that moment you're just there to look and not be hassled! At Hamsmith's dealership it was so different, the owner approached us like a next door neighbor inviting you to a barbecue! They do have sales guys but they all put out that same vibe!! Very chill!! There is another big dealership here in Lubbock that if it weren't for one sales guy that I've bought from multiple times, I wouldn't go there ever because they have 10 salesman you have to walk thru to get inside and all starring me and my wife down like a pack of wild dogs! Anyways long story short, Hamsmith Auto Group just became a new favorite!!

From the owner: Founded in 2019 by Lubbock natives Chris & Trista Hamsmith, HMC is dedicated to serving the needs…read moreof our friends and family in Lubbock as well as the surrounding communities. We pride ourselves in our customer service and creating long lasting relationships. Call us today we would love to to help you find your dream ride!

Bought two vehicles and the experience was great. Our salesperson James Lyons, was very helpful,…read moreinformative and patient. Entire staff was very welcoming and made the process very easy. Great people to buy a car from. Craig Martin

I had to go to Abilene McGavock to get good service and the car I wanted. Katy and Austing in…read moreAbilene are amazing. Low Low rating if a rating at all for Lubbock McGavock. The environment was loud and unprofessional, unwelcoming, and cold. As soon as I spoke to Will, the gentleman I was already texting with. I knew right away this was not the place for me. He did not help at all. He had no will to figure out how much money I needed for the car I wanted. He had no interest in getting me in a car, he automatically let me know I did not have enough. he then proceeded to call his manager who made me feel the same way. Not helpful at all, not willing to help or communicate, just a flat " you dont have enough". no smiles, just dry. I didnt get a name for the second man. He was tall, dark, and not so handsome, not very nice either. suits his personality really. I drove further but I got wonderful service.

Bought a really nice and clean 2014 Nissan Pathfinder from them yesterday. Drove 4 hours to pick it…read moreup and am glad we did. Communication was great and everything about the car was just as told. Good people. Highly recommended.

Mitch and his son are very responsive and sold me a solid truck at a good value. Was very impressed…read morewith how they worked with me.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

We went in to look at used jeeps. They showed me the one they had on the lot. Then they told me…read morethere were very few in Lubbock for them to pull for me to look at. They showed me a brand new one and of course it was nice and great. We gave him our monthly payment preference and he came back to convince us to lease even though we had already told him we didn't really want to do that. We finally agreed to do the lease. He went to do the paperwork and it took FOREVER. Come to find out the system was down so they had to do everything by paper. I had a newborn baby with me and was never warned that this process would literally take all day. After all the paperwork was done there, we had to go sit in the financial office for another hour probably. We finally got all of the paperwork finished. The car wasn't cleaned up before giving us the keys. We also didn't get the 1 year of free car washes like we were supposed to.

WARNING: Potential fraud and identity misuse…read more This past weekend, I discovered that an auto loan for nearly $100,000 was opened in my name without my knowledge or consent. The salesperson listed on the paperwork is Christopher Rangel and the finance manager is Toby Clement. I only became aware of this when I received an email regarding the loan at 4 am on Saturday. After multiple calls and being transferred several times, I finally spoke with the GM's assistant, Pamela Moa. Unfortunately, her attitude during the call came across as passive aggressive and dismissive, especially considering the seriousness of the situation. What was even more concerning was that no one at the dealership appeared to take the situation seriously or show any concern that potential fraud may have occurred within their dealership. During my attempts to get answers, I was placed on hold repeatedly, disconnected from calls, and my requests for copies of the documents were ignored. To make matters worse, I live several hours away from this dealership and cannot simply show up in person. I still do not know whether the vehicle connected to this loan is still on their lot or if someone has already taken possession of it. Opening a loan of this size in someone's name without authorization is extremely serious. At this point, the lack of communication and refusal to provide documentation only raises more concerns. I strongly advise anyone considering doing business here to proceed with EXTREME CAUTION. I would give 0 stars if I could.

bought a 2022 gmc since day one nothing but problem took it back for service they fixed a couple of…read morethings and now my google map doesn't work and wireless charger is not charging so went back and now they want me to leave for maybe three weeks then came to find out that it's in an accident don't trust them Eddie the used car manager or any of the salesmen

Very happy with the service I have received over the years here! Very responsive team and…read morereasonable rates for a dealership service center. I brought my vehicle in for service today and it was quick and efficient! They even got me right back in when I mentioned I was going on a road trip and needed a "next time" service performed. Terry at checkout is wonderful!

Choice Auto Credit is Lubbock's best buy here pay here dealer. They treat customers with damaged…read morecredit fair and honest just like they should be treated. They have really nice inventory and truly give customers a second chance!

Great dealership, music playing on the lot and nice amenities inside. Cesar Coronel was our sale…read morerep and they were great. Greeted us upon arrival and helped answer all of our questions. Even got to know how much the Rolls Royce was! For the low low price of $240,000 you too could own this! Hahahahahaha fun to sit inside and get the feel w/o the commitment. They also had a nice Porsche and a Lamborghini!

We would like to take a moment to recognize Mr. Marcos Hernandez at Mears Mazda. We are enormously…read moreimpressed with what all staff at Mears Mazda does an excellent job! It shows in customer service. Last year, we purchased a vehicle through Mears Mazda and recently sold it. We needed help getting our GAP insurance policy information sent to the right department and Marcos went above and beyond to make that happen. What impressed us most was that on a day he wasn't even scheduled to work, Marcos still took the time to assist us. Over the phone, you could hear the genuine care and attentiveness in his voice it truly felt like speaking with someone who was smiling on the other end of the phone reflecting the satisfaction Marcos has in assising his customers. We feel Marcos values his customers as number one!!! That kind of sincerity is rare. Marcos personally reached out to Josh Powell and the financial department to ensure our information was properly handled. Thanks to Marcos involvement, the process moved in the right direction and gave us peace of mind to receive our Gap Insurance check in a timely manner. I feel Mr. Hernandez also consistently followed up with us by email about new inventory at the dealership. Marcos displayed not only professionalism as a sales associate but also dedication to keeping his word as a human being. Honesty and integrity goes a long way with us and this is what makes repeat customers by the value you show us. We appreciated that. Thank you. Employees like Marcos make a huge difference. He is competent, confident, trustworthy, and honest qualities that reflect positively on Mears Mazda as a whole. We hope the owners and management recognize the value he brings to the team. The only reason we are leaving this five-star review is because of Marcos Hernandez and his outstanding customer service. Thank you, Marcos, for going above and beyond to help us. We hope the owners of Mears Mazda sees this review and recognize all the important people who work at Mears Mazda but also value their employees such as Marcos Hernandez who keep customers returning for the exceptional customer service provided by employees like Mr. Hernandez.

BIG BIG SHOUT OUT TO Michael, Jordan and Bailey for making this one of the best car purchasing…read moreexperiences I have had in a while. So.....I was in the market to get a newer vehicle, and I was trying to upgrade from my rockstar car to something a little more mature and sophisticated. I knew I had negative equity in my current vehicle, but I know I could make a newer car work. Had a down payment, and determination. After having a HORRENDOUS experience at another Gene Messer dealership, I was very leery to stop at another one, but they had a vehicle I wanted. Michael (my salesman) was really a vibe. He was genuinely friendly, and seemed like he really wanted to help me get into something that was going to meet my needs. After working with him and Jordan, we came to a compromise on a 2024 GMC Terrain. It had low miles and was in great shape! The whole transaction took a few hours, but I drove off very happy and literally made some new friends. I would certainly advise to check them out! Give Michael Sauseda a call and give him a chance to earn your business. You will not be disappointed. Thanks Group 1 Chevy Hub! Appreciate you!

So I had a recall issue with my vehicle 2019 Ecosport SE that have reported for not being given a…read morerental car or a loner vehicle. I had to return to the dealership do to check engine light coming on and my engine was leaking oil. This guy who is a manager to be honest I can careless what his tittle is " Mike" he threatened me that if I didn't change my review that I would have to pay $4,200 for my engine. I am also email Jim Farley Ceo of Ford if anybody else wants to show this dealership who is the boss. Email me I also have the cellphone call recording of the threatening call.

This dealer is not to be trusted. They misrepresented fees that were not legit. Made promises that…read morewere not kept. I would never buy a car or have service done at this dealership. Beware consumers

If I could give them a zero I would, Drove 6 hours to trade my truck in for a 2021 ford explorer,…read morethey were so good and nice to get me in the vehicle but Driving back home and needing to clean my windshield the nozzles don't spray, I got the bumper to bumper warranty on it but was told those don't get covered but yet it's part of the car not something you should have to replace every year or few months down the road. 2 months after the purchase I come back to Lubbock for family stuff and I get stranded in the middle of the Intersection because my car completely shuts off, try to get a hold of them service department was closed, after getting help from some kind people of Lubbock and figure out how to get my car out of the middle of the road, did I mention it was during a busy part of the evening and I had 2 kids in car with me, figured out that my battery was bad, I go to the near by o Reilly's and purchase one, that following Monday I go by the dealership to try and get reimbursed and was told they won't do it because when they tested it it was good. clearly it wasn't and everything else wasn't actually tested either or my washer nozzles would be working. They are so kind to get you in a vehicle but not to help you out when has problems after telling you that whatever you need we are here to help. But yet tell me about a towing company that I could of used and blah blah blah that would of put me out of pocket more. I'll make sure to never use them again.