I've always been leery to buy a vehicle from a smaller used vehicle dealership because of the…read moreunknowns like will they tell you the truth about what the vehicle has been through? Are they trust worthy and do they over charge compared to market value? Well we have been shopping around for our daughters first car and her dream vehicle happened to be at Hamsmith Auto! A new Ford Bronco!! I can say that Hamsmith Auto Group went above and beyond my expectations and got us in my daughters dream vehicle for a very fair price! I know because we have searched online and pretty much everywhere for a Bronco! If you're like us when you walk around most dealerships, you dread that salesman speed walking towards you because at that moment you're just there to look and not be hassled! At Hamsmith's dealership it was so different, the owner approached us like a next door neighbor inviting you to a barbecue! They do have sales guys but they all put out that same vibe!! Very chill!! There is another big dealership here in Lubbock that if it weren't for one sales guy that I've bought from multiple times, I wouldn't go there ever because they have 10 salesman you have to walk thru to get inside and all starring me and my wife down like a pack of wild dogs! Anyways long story short, Hamsmith Auto Group just became a new favorite!!

From the owner: Founded in 2019 by Lubbock natives Chris & Trista Hamsmith, HMC is dedicated to serving the needs…read moreof our friends and family in Lubbock as well as the surrounding communities. We pride ourselves in our customer service and creating long lasting relationships. Call us today we would love to to help you find your dream ride!

Purchased my 2024 Model 3 here in July 2024, and just got my wife the 2026 Model Y this month…read more Great help from all the staff. Worked with Aaron 15 months ago and again recently. Also Emily was SUPER helpful in getting everything fixed up for us this time. Tesla is such a great company to do business with. Top tier.

Yet another successful visit to the Tesla service center in Lubbock…read more The team was able to see my M3 earlier than scheduled, update firmware, check a screen, and install cabin air filters. As per usual, fabulous customer service by Riley and the new guy Gavin . A special shout out to the service guys, they're the ones behind the scenes doing all the fabulous work. You guys are the unseen heroes so thank you!

Choice Auto Credit is Lubbock's best buy here pay here dealer. They treat customers with damaged…read morecredit fair and honest just like they should be treated. They have really nice inventory and truly give customers a second chance!

A used salesmen named Eli called me about a vehicle they had in stock. I told him I wasn't…read moreinterested in it. He then began the typical used salesmen tactics and then he hung up on me. I called the number back and requested that they stop calling me. Eli stated that "if you don't want to talk, why did you call back?" God awful customer service.

Great dealership, music playing on the lot and nice amenities inside. Cesar Coronel was our sale…read morerep and they were great. Greeted us upon arrival and helped answer all of our questions. Even got to know how much the Rolls Royce was! For the low low price of $240,000 you too could own this! Hahahahahaha fun to sit inside and get the feel w/o the commitment. They also had a nice Porsche and a Lamborghini!

I am writing this review as it relates specifically to the Frank Brown Service department. After…read moreliving outside of Lubbock for over 15 years, for the most part in much bigger cities, I have grown quite accustomed to curling up in a ball and taking a beating mentally when gearing up to pay mechanics for work done on my vehicles. My heart sunk when I called a local mechanic shop that I grew up familiar with in Lubbock when they informed me that I would have to take my issue to the Honda dealership to get this specific issue resolved. The dealership?!?! I promptly went to my budget to see where the thousand dollar car repair I had in mind fit in. My phone call to Frank Brown started to put me at ease. Rather than hemming and hawing about what expensive services they likely needed to do to check things out and resolve the issue, based upon my layman's term description of what was going on, the customer service technician knew immediately what the issue was, was clear and to the point on what neded to be done and the likely cost and invited me to come take care of it. The team at Frank Brown is friendly and they work fast and effectively. The shuttle to and from work makes this a convenient task. Not only did I get them to resolve my issue, but they replaced my oil and windshield wipers and got me hooked up on my inspection report - a nice one-stop shop place to go. The real reason I am giving them five stars though, is that they put to rest my long-held notion that dealerships are not affordable alternatives. The oil change was on par with the oil change places in town and the issue I thought was going to be expensive was way less than I would have experienced in other parts of the country I have lived. The labor charges seemed far less than other places that I have seen. Finally, they ran an Airbag diagnostics due to an indicator that I had on free of charge.

I bought a car from here a while ago after doing extensive research on a specific car in their lot…read more I was promised several things that never came to fruition. I was told that several maintenance items have definitely been done and was told I would receive proof but then after asking for absolutely any kind of proof during signing the salesman fumbled and got very upset that I asked for proof, they said they did the work but could not prove it. I asked about items that I knew were due (timing belt after 7 years) and the salesman continued to confirm with me that it was after 10 years even after I asked several times saying I researched it online and viewing the suggested maintenance in the handbook for the vehicle. I also had an additional salesman come in later in the negotiation for the vehicle asking what it would take for me to sign for the vehicle then and after I bit of thinking I came back with a number that I could reasonably afford and they were upset that I I would counter their offer. They have just as much ability to just say no to my offer as I do theirs so there is no reason for them to lose their temper or make any insults towards me or my previous vehicle. They might have quality vehicles but I can not say the same for the people so just be sure to do your own research and trust very little of what they say because at the end of the day they do not care about you as much as they do your commission. Finally my last complaint is with the service department which I'm not completely is warranted. Online it is highly suggested to have an entire kit done for the timing belt whereas after asking their technicians it was suggested to only get the timing belt and nothing else looked at. I feel like this is a pretty risky option especially since something like a water pump costs an extra 100$ and could be changed easily during a timing belt replacement and is typically suggested. I just suggest being careful and looking at other options before committing to a business that is intending on you returning as soon as possible.

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

This dealer is not to be trusted. They misrepresented fees that were not legit. Made promises that…read morewere not kept. I would never buy a car or have service done at this dealership. Beware consumers

If I could give them a zero I would, Drove 6 hours to trade my truck in for a 2021 ford explorer,…read morethey were so good and nice to get me in the vehicle but Driving back home and needing to clean my windshield the nozzles don't spray, I got the bumper to bumper warranty on it but was told those don't get covered but yet it's part of the car not something you should have to replace every year or few months down the road. 2 months after the purchase I come back to Lubbock for family stuff and I get stranded in the middle of the Intersection because my car completely shuts off, try to get a hold of them service department was closed, after getting help from some kind people of Lubbock and figure out how to get my car out of the middle of the road, did I mention it was during a busy part of the evening and I had 2 kids in car with me, figured out that my battery was bad, I go to the near by o Reilly's and purchase one, that following Monday I go by the dealership to try and get reimbursed and was told they won't do it because when they tested it it was good. clearly it wasn't and everything else wasn't actually tested either or my washer nozzles would be working. They are so kind to get you in a vehicle but not to help you out when has problems after telling you that whatever you need we are here to help. But yet tell me about a towing company that I could of used and blah blah blah that would of put me out of pocket more. I'll make sure to never use them again.