Bought two vehicles and the experience was great. Our salesperson James Lyons, was very helpful,…read moreinformative and patient. Entire staff was very welcoming and made the process very easy. Great people to buy a car from. Craig Martin

I had to go to Abilene McGavock to get good service and the car I wanted. Katy and Austing in…read moreAbilene are amazing. Low Low rating if a rating at all for Lubbock McGavock. The environment was loud and unprofessional, unwelcoming, and cold. As soon as I spoke to Will, the gentleman I was already texting with. I knew right away this was not the place for me. He did not help at all. He had no will to figure out how much money I needed for the car I wanted. He had no interest in getting me in a car, he automatically let me know I did not have enough. he then proceeded to call his manager who made me feel the same way. Not helpful at all, not willing to help or communicate, just a flat " you dont have enough". no smiles, just dry. I didnt get a name for the second man. He was tall, dark, and not so handsome, not very nice either. suits his personality really. I drove further but I got wonderful service.

I've always been leery to buy a vehicle from a smaller used vehicle dealership because of the…read moreunknowns like will they tell you the truth about what the vehicle has been through? Are they trust worthy and do they over charge compared to market value? Well we have been shopping around for our daughters first car and her dream vehicle happened to be at Hamsmith Auto! A new Ford Bronco!! I can say that Hamsmith Auto Group went above and beyond my expectations and got us in my daughters dream vehicle for a very fair price! I know because we have searched online and pretty much everywhere for a Bronco! If you're like us when you walk around most dealerships, you dread that salesman speed walking towards you because at that moment you're just there to look and not be hassled! At Hamsmith's dealership it was so different, the owner approached us like a next door neighbor inviting you to a barbecue! They do have sales guys but they all put out that same vibe!! Very chill!! There is another big dealership here in Lubbock that if it weren't for one sales guy that I've bought from multiple times, I wouldn't go there ever because they have 10 salesman you have to walk thru to get inside and all starring me and my wife down like a pack of wild dogs! Anyways long story short, Hamsmith Auto Group just became a new favorite!!

From the owner: Founded in 2019 by Lubbock natives Chris & Trista Hamsmith, HMC is dedicated to serving the needs…read moreof our friends and family in Lubbock as well as the surrounding communities. We pride ourselves in our customer service and creating long lasting relationships. Call us today we would love to to help you find your dream ride!

Choice Auto Credit is Lubbock's best buy here pay here dealer. They treat customers with damaged…read morecredit fair and honest just like they should be treated. They have really nice inventory and truly give customers a second chance!

Just bought a CX 5. Noah Cruz was great to deal with. (also the sales mgr). The parking lot is…read morevery crowded and a plethora of salesmen is visible.

I bought a car from them three weeks ago when I started driving it back in town lights came on in…read morethe dash and the manager and car salesman Brandon that I have been dealing with are giving me the run around as to when the car will be done I highly do not recommend nobody to buy a car from them it seem like they have bogus cars up there on the lot they will tell you everything you want to hear but not resolve the problem do NOT BUY A CAR FROM THERE

bought a 2022 gmc since day one nothing but problem took it back for service they fixed a couple of…read morethings and now my google map doesn't work and wireless charger is not charging so went back and now they want me to leave for maybe three weeks then came to find out that it's in an accident don't trust them Eddie the used car manager or any of the salesmen

Very happy with the service I have received over the years here! Very responsive team and…read morereasonable rates for a dealership service center. I brought my vehicle in for service today and it was quick and efficient! They even got me right back in when I mentioned I was going on a road trip and needed a "next time" service performed. Terry at checkout is wonderful!

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

This dealer is not to be trusted. They misrepresented fees that were not legit. Made promises that…read morewere not kept. I would never buy a car or have service done at this dealership. Beware consumers

If I could give them a zero I would, Drove 6 hours to trade my truck in for a 2021 ford explorer,…read morethey were so good and nice to get me in the vehicle but Driving back home and needing to clean my windshield the nozzles don't spray, I got the bumper to bumper warranty on it but was told those don't get covered but yet it's part of the car not something you should have to replace every year or few months down the road. 2 months after the purchase I come back to Lubbock for family stuff and I get stranded in the middle of the Intersection because my car completely shuts off, try to get a hold of them service department was closed, after getting help from some kind people of Lubbock and figure out how to get my car out of the middle of the road, did I mention it was during a busy part of the evening and I had 2 kids in car with me, figured out that my battery was bad, I go to the near by o Reilly's and purchase one, that following Monday I go by the dealership to try and get reimbursed and was told they won't do it because when they tested it it was good. clearly it wasn't and everything else wasn't actually tested either or my washer nozzles would be working. They are so kind to get you in a vehicle but not to help you out when has problems after telling you that whatever you need we are here to help. But yet tell me about a towing company that I could of used and blah blah blah that would of put me out of pocket more. I'll make sure to never use them again.

This is my third new truck I have bought from Ram. Every service department has been great. Until…read moretoday, Frontier Dodge seem to employ incompetent people, with no knowledge of customer service. My truck was under warranty, the driver's side tail light went out. I scheduled an appointment to leave my truck at 7:30 am. I showed up at 7:45. I received no call or communication on the status of repairs. At 12:15, I called to inquire about the repairs, my truck wasn't even looked at. I picked up my truck, went to auto zone and fixed the problem in 15 minutes. Frontier Dodge had it for five hours and didn't do crap... If you want crappy service head to Frontier Dodge, they're full of it. UPDATE: I received a called back from Johnny, the service director, upon completion of our conversation about the service. It was not a simple lightbulb, it was a electrical circuit board. So, I prematurely made an opinion of Frontier Dodge's Service Department. I'm looking forward to a continuous service relationship. Thank you, once again Mr. Johnny.

We went in to look at used jeeps. They showed me the one they had on the lot. Then they told me…read morethere were very few in Lubbock for them to pull for me to look at. They showed me a brand new one and of course it was nice and great. We gave him our monthly payment preference and he came back to convince us to lease even though we had already told him we didn't really want to do that. We finally agreed to do the lease. He went to do the paperwork and it took FOREVER. Come to find out the system was down so they had to do everything by paper. I had a newborn baby with me and was never warned that this process would literally take all day. After all the paperwork was done there, we had to go sit in the financial office for another hour probably. We finally got all of the paperwork finished. The car wasn't cleaned up before giving us the keys. We also didn't get the 1 year of free car washes like we were supposed to.