This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

Typical dealer and they recently under gone a name change. So this isn't Gene Messer anymore. We…read morewere greeted upon arrival and felt like the typical sales pitch. Did a test drive of one car and got insights on a few others. No decisions made. Didn't use any facilities and their lobby had a few nice vehicles to look at. Including a $111,000 Lincoln Navigator. Talk about fancy!

One star for a 2 star service dealership. Over 3 weeks to get my recalled ford back had to pay for…read moremy own rental. Poor communication and unclear how long my car would be ready.

Bought two vehicles and the experience was great. Our salesperson James Lyons, was very helpful,…read moreinformative and patient. Entire staff was very welcoming and made the process very easy. Great people to buy a car from. Craig Martin

I had to go to Abilene McGavock to get good service and the car I wanted. Katy and Austing in…read moreAbilene are amazing. Low Low rating if a rating at all for Lubbock McGavock. The environment was loud and unprofessional, unwelcoming, and cold. As soon as I spoke to Will, the gentleman I was already texting with. I knew right away this was not the place for me. He did not help at all. He had no will to figure out how much money I needed for the car I wanted. He had no interest in getting me in a car, he automatically let me know I did not have enough. he then proceeded to call his manager who made me feel the same way. Not helpful at all, not willing to help or communicate, just a flat " you dont have enough". no smiles, just dry. I didnt get a name for the second man. He was tall, dark, and not so handsome, not very nice either. suits his personality really. I drove further but I got wonderful service.

bought a 2022 gmc since day one nothing but problem took it back for service they fixed a couple of…read morethings and now my google map doesn't work and wireless charger is not charging so went back and now they want me to leave for maybe three weeks then came to find out that it's in an accident don't trust them Eddie the used car manager or any of the salesmen

Very happy with the service I have received over the years here! Very responsive team and…read morereasonable rates for a dealership service center. I brought my vehicle in for service today and it was quick and efficient! They even got me right back in when I mentioned I was going on a road trip and needed a "next time" service performed. Terry at checkout is wonderful!

Huge shoutout to the BEST car salesman in the game, J.Shore at Pollard Ford!…read more Y'all, let me tell you about my car-buying experience with this man. From the very first moment I met Jonathan, he didn't just try to sell me a car..he took the time to ask, "What exactly do you want?" He genuinely listened to every detail I mentioned, and when I say he delivered...HE DELIVERED! Jonathan went above and beyond to find me the exact Jeep I was dreaming of, down to the heated seats I absolutely had to have. Even though it wasn't the color I originally wanted, guess what he did? He offered to have the car professionally wrapped in my color of choice. Like seriously, how many salesmen do y'all know who would do that?! No shortcuts. No pushy sales tactics. Just real-deal customer service and attention to detail. It's no surprise he has racked up so many awards at Pollard. He knows how to take care of his people! If you're in the market for a car and want someone who's going to truly listen and go the extra mile, Jonathan is your guy. Thank you again!

they owed me money on a trade I did in December of 2025 and as of March 2026 I still have not…read moregotten my money. no one will return a call. I will never do business with them again and I would strongly suggest no one does.

Buying my VW Atlas at Audi Lubbock was, by far, the smoothest and best experience I've ever had at…read morea dealership. Out of the 4 buying experiences I've had, this one is the most memorable. When I inquired about the Atlas, I spoke with Alicia. She was very kind and answered any questions I had. Communication was 10/10. When I got to the dealership, I met Michael who sold me the car. From the get-go, everything was seamless. There were no hassles and I did not feel pressured. Michael was great. He was very nice, answered any and all questions I had, never making me feel rushed. Even the financing process was excellent and hassle-free. My family was surprised. My dad, who has a lot of experience with dealerships, was impressed and had never witnessed such a pleasant dealing. Audi Lubbock has a way of "dancing" with the customer. In my experience with them, they were very fair and operated honestly. Audi Lubbock was accommodating and I really appreciate them and their stress-free approach to selling. The positive reviews were correct. I absolutely love my VW Atlas! Thank you, Michael, Alicia, and Audi Lubbock!

I guess my family wasn't the only one with a shady experience at this dealership…read more Something that was supposed to take 45 min and out the door according to the salesman, ended up taking over 4 hours. We went looking for a used vehicle in good condition for my 16 yr old daughter that we could pay cash for. The used audi was priced at 21,770. Drove it, agreed on price, went inside to take my information to sign the deal and put the car under my name. Well he takes the information to the manager and he comes back with a paper that's over 2 thousand higher on sales price with added amounts, 400 for tint, 1500 for certified preowned, 1000 for all weather mats, and none of this is disclosed on the price to begin with, mind you this is a used vehicle that they want to charge you for all weather mats that originally came with the car? That is used! and they say it's certified but oh wait, the added price isn't added on the price it's listed for. But we get the( oh we are very transparent and itemize everything when making the sale We asked from the beginning if it has 2 key fobs, Jeronimo the salesman said yes, when we picked up the vehicle after the rushed so called car wash they did, it only had 1 key fob and when I called the next day because the fob didn't have the emergency key inside, all of a sudden they are either in a meeting or not in at the moment. Thank you Chris Diaz and Ryan LaRusso for kindly returning my call. Shitty dealership who says it discloses and itemizes everything but they don't. And then ghost you after you paid instead of creating a relationship on someone who would come back for other vehicles. Not a good look.

Choice Auto Credit is Lubbock's best buy here pay here dealer. They treat customers with damaged…read morecredit fair and honest just like they should be treated. They have really nice inventory and truly give customers a second chance!

Great dealership, music playing on the lot and nice amenities inside. Cesar Coronel was our sale…read morerep and they were great. Greeted us upon arrival and helped answer all of our questions. Even got to know how much the Rolls Royce was! For the low low price of $240,000 you too could own this! Hahahahahaha fun to sit inside and get the feel w/o the commitment. They also had a nice Porsche and a Lamborghini!

Went here to help my daughter find a vehicle. The dealership had a nice laid back atmosphere and…read morewe were warmly greeted by Cesar Coronel. He answered our questions without having that pushy salesman vibe making it a much more pleasant experience. The showroom was nicely laid out and had some pretty cool cars you don't ordinarily see including a Rolls Royce, a Porsche and a Lamborghini! Ultimately Ceasar helped us find a great vehicle that my daughter loves.

Simply The Best...David, Todd , And Kyle yhe most down to earth group ...God Bless Ya'll .. If u…read moreNeed A Car ..They are THE BEST IN THE WEST !

From the owner: At South Plains Auto Ranch we are proud of the quality NIADA Certified pre-owned cars, truck and…read moreSUV's we sell and our dedication to serve the needs of our customers. This is reflected in the amount of repeat business we receive. Whether this is your first purchase with us or one of many that you've had, you can count on our dedicated sales staff to make it the best buying experience possible. Financing available for everyone with affordable payments to fit your budget.

This is my third new truck I have bought from Ram. Every service department has been great. Until…read moretoday, Frontier Dodge seem to employ incompetent people, with no knowledge of customer service. My truck was under warranty, the driver's side tail light went out. I scheduled an appointment to leave my truck at 7:30 am. I showed up at 7:45. I received no call or communication on the status of repairs. At 12:15, I called to inquire about the repairs, my truck wasn't even looked at. I picked up my truck, went to auto zone and fixed the problem in 15 minutes. Frontier Dodge had it for five hours and didn't do crap... If you want crappy service head to Frontier Dodge, they're full of it. UPDATE: I received a called back from Johnny, the service director, upon completion of our conversation about the service. It was not a simple lightbulb, it was a electrical circuit board. So, I prematurely made an opinion of Frontier Dodge's Service Department. I'm looking forward to a continuous service relationship. Thank you, once again Mr. Johnny.

service department atrocious!! theft of service! they caused more issues to my vehicle in their…read morecare than it truly had! run dont do business with these thieves! cody was my service liar but the manager backed him up the lies! guy drives a round town with his back tail gate speaking about frontier dodge and their scams!! beware stay away!!!