Got here just before closing, so zero wait time. Easy enough to pay for the wash, drive thru and be…read moreon your way. Service was fast and friendly with the car coming out as clean as can be for a drive through car wash.

Abby was very helpful, answering all my questions! Angel was very polite and helpful also, great…read moreexperience! I definitely recommend!

Changed out headlight bulb 4 times and charge $30 each time. Yesterday head Lube Tech, lied about…read morewhat needed to be done to change the bulb and then said it would be $180. Even after they all saw that they changed the bulb before and at $30, but still just kept lying about the change and all because they wanted to go home, wasn't even 6 yet.

Referring to earlier post. Manager Steven Longoria took care of my situation. I am fully…read moresatisfied with the outcome of my very.

I brought in my car for multiple repairs and was expecting to get a Loaner vehicle since my repairs…read morewould take an extended time. This was what was advertised on the Hyundai website (where I set my appointment. When I arrived: not only was the Loaner program discontinued, but the rental options were all taken and I couldn't get on a wait list once one was returned. They offered a free uber service, and I accepted as that was my only option. The uber service only worked once, and they had my car for a week and a half. The second time I tried to schedule a ride, I texted them several times and left two voicemails after being on hold for 10+ minutes, and after waiting hours for a response I finally just gave up, let them know about my frustration, and ordered one myself. So you really rely on transportation on their part. They did communicate clearly about the issues and diagnosis for my car, so I do want to give credit there. When I picked up my car I decided to not revisit the uber issues I had, I was just ready to have my car back and decided to take the L. But then I get a call today (4 days after I got my car back) from some lady at Hyundai and she wants to know about my experience. I let her know honestly that everyone communicated clearly and everything with my car was fine, but I was disappointed in the uber service and lack of options. She then immediately got annoyed with me and said I could've used the shuttle - I never was told of the shuttle just the uber service. She then started to argue with me over how I didn't communicate and "if I talked to her, there wouldn't be a problem". Ma'am, I don't even know who you are? You asked me how my experience was and I was being honest? I tried to just explain that this is what I experienced and she basically called me a liar when I told her I called multiple times. At this point, I hung up. Why would you call me just to argue? Whoever they have making these calls needs to have a real attitude check, I'll never work with this Hyundai dealership again.

I went here on January 19, 2026 to get my recall fixed for anti-theft I was sitting there for two…read morehours and a half two customers came in after me which I had already been there an hour. Alyssa Spain was the representative. customer service was poor no communication. The two clients that were last to come in went out before me. It could have taken 15 minutes for her to tell me that my product was not in stock She made me wait two hours and a half. I was very disappointed and I still haven't gotten the call from GMH ABOUT THE PART FOR MY RECALL, I WASTED GAS I'm 86 miles away from Lubbock so therefore my time was wasted and gas. Gene Messer Hyundai. When are you gonna call me to get this fixed? I don't wanna wait all day there. Help me! Help you! Also Alyssa Spain said I signed my signature that wasn't true.

I had to go to Abilene McGavock to get good service and the car I wanted. Katy and Austing in…read moreAbilene are amazing. Low Low rating if a rating at all for Lubbock McGavock. The environment was loud and unprofessional, unwelcoming, and cold. As soon as I spoke to Will, the gentleman I was already texting with. I knew right away this was not the place for me. He did not help at all. He had no will to figure out how much money I needed for the car I wanted. He had no interest in getting me in a car, he automatically let me know I did not have enough. he then proceeded to call his manager who made me feel the same way. Not helpful at all, not willing to help or communicate, just a flat " you dont have enough". no smiles, just dry. I didnt get a name for the second man. He was tall, dark, and not so handsome, not very nice either. suits his personality really. I drove further but I got wonderful service.

Every time I come here the service department tells me the oil change is going to be 30min and…read moretakes an hour. This time said 3 hours for oil & tire rotation with a recall needed and it's now going to be 6 hours. This place is not the place to go for service.

worst place ever went to test drive a navigator and they told me 3 seperate excuses on how they…read morecan't do test drives due to my age and the liability then I go back with my mom and they say they don't do test drives unless a approval then i finally get to see the vehicle and the motor is runn hot and smells like it's way overheating this is a 2022 vehicle model btw

I've purchased 2 vehicles from them over the past several years and had multiple rounds of body…read morework done. I will continue to work with them any chance I get. They make the car buying process easy and provide a fair deal. The body work they have done on my vehicles has been top notch and reasonably priced. I've never had an issue with multiple encounters, they always take care of everything!!

Absolutely Disappointed with Scottie Bender - Unprofessional and Disrespectful…read more I had an extremely disappointing experience with Scottie Bender, the Sales Manager at Frank Brown GMC. I was in the process of purchasing a brand-new $73,000 GMC truck--a major investment--and expected at least a basic level of professionalism. Unfortunately, Scottie failed on every front. I understand that negotiations can be a bit intense, but his behavior was downright unacceptable. When I asked whether the numbers I was presented with were final (a completely reasonable question), he rudely told me that he didn't want my business and suggested I go back to Florida to buy a truck. That kind of response is not only disrespectful--it's completely uncalled for. Throughout the process, I made it very clear that if he could meet the number I had in mind, I was ready to make the deal that day. I was also speaking with another manager at the time, which apparently upset him. Instead of handling the situation like a professional, he took it personally and completely failed to read the situation--or the customer. It became evident that Scottie doesn't handle pressure well, nor does he understand how to treat a serious buyer with respect. He seemed more interested in flexing his ego than closing a deal or addressing genuine concerns. To anyone considering doing business at Frank Brown GMC: I highly recommend avoiding any dealings with Scottie Bender. His lack of professionalism and inability to communicate respectfully with customers should be a red flag. Frank Brown GMC should seriously reconsider who they choose to represent their dealership--especially in a management role.

I recently had a very frustrating experience with Frank Brown Lubbock Service Dept.. I dropped my…read moretruck off Tuesday morning because the check engine light had come on. After several days of waiting, I was told on Friday that they wouldn't even be able to look at it until sometime the following week. At that point, I picked up my vehicle and took it elsewhere. This didn't seem to bother Ronnie, as he just pulled it around and sent me on my way. The difference was night and day -- the other shop diagnosed the issue and had me back on the road in less than 30 minutes, and didn't even charge me. It's clear that customer time and customer service are not a priority here. Unfortunately, this experience ensured I won't be returning.

Very punctual, attentive and skilled. Did an excellent job on my wife's SUV this morning!…read moreCame to my office which made it extremely easy on me. I would highly recommend Dynamite Detail to anyone and everyone! Very affordable for an excellent job done! TY

Bobby did a extraordinary job on my MB GLA250. Can easily say it's one of the best detail jobs…read moreI've had. I've got a large dog that I take everywhere with me, he slobbers on the windows, side of car, and sometimes the seats. Dog hair is impossible to get out of upholstery 100% - I don't know how Bobby did it, but you can't even tell a giant bull mastiff has ever been in my car. My spot test is always the tires, if they get the rims real good, I know that they've been thorough. Smelled oh so fresh too. Job exceeded my expectations. He came with his own set up, water tank and all. Was looking so good, I had a neighbor stop by to ask if he could work on her car next (I love helping people get business). Pricing was more than fair, especially for the quality of his work - I've been charged 2-3x that much in CA. Found Bobby on Yelp, my mind is blown he doesn't have more reviews here. Hire this man, you won't regret it.

Had no idea what I needed for my truck. The guy behind the counter was really helpful, and helped…read moreme locate what I needed for my lights. He even told me how to replace it, and suggested what to do if it happened in the future. Overall a really good experience.