Made appointment . 2 hours later I had to ask about the status. The service advisor finally came…read moreout to talk to me and said it would be another hour before it even gets seen. One of their guarantees is to keep you informed of the status. While sitting in the lobby I met other customers who were not pleased with the service department. All I got was an apology for the dealt.

I had to go to Abilene McGavock to get good service and the car I wanted. Katy and Austing in…read moreAbilene are amazing. Low Low rating if a rating at all for Lubbock McGavock. The environment was loud and unprofessional, unwelcoming, and cold. As soon as I spoke to Will, the gentleman I was already texting with. I knew right away this was not the place for me. He did not help at all. He had no will to figure out how much money I needed for the car I wanted. He had no interest in getting me in a car, he automatically let me know I did not have enough. he then proceeded to call his manager who made me feel the same way. Not helpful at all, not willing to help or communicate, just a flat " you dont have enough". no smiles, just dry. I didnt get a name for the second man. He was tall, dark, and not so handsome, not very nice either. suits his personality really. I drove further but I got wonderful service.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

Bought a really nice and clean 2014 Nissan Pathfinder from them yesterday. Drove 4 hours to pick it…read moreup and am glad we did. Communication was great and everything about the car was just as told. Good people. Highly recommended.

Mitch and his son are very responsive and sold me a solid truck at a good value. Was very impressed…read morewith how they worked with me.

Highly do not recommended this place at all. About a year in a half ago a got a vehicle from them…read more Within a week of having that said vehicle I ended up paying $860 in repairs for some fuel issues with the car. Got it fixed no problem. Then more issues with the vehicle a year later happen. Started Overheating, Alternator went out. Come to find out the Serpentine Belt snap that goes to the Water pump and alternator. So i then contact them and explained that i was having issues with coming up with payment that i was working toward also getting the car fixed. Which currently to fix the Alternator and get the serpentine belt and repair it the cost is roughly around $850. I then explain i did not have it to give me roughly another week to try and get that. Then they want to give me the run around say call our service department and pay them a fee to see what wrong with the car. Why would I pay a Diagnose Fee when I already know what wrong with it. Then I get a Text Message today from Virginia asking if i want to process the payment. I explained that am still working to get payment and try to get the car fixed. She then decide to be Rude. If your looking to buy a Car your best bet is to go to someone that has it to where Banks are the ones that finance for you as banks will work with you. Tejas Motors won't. They do not care about there customers at all.

The best Preowned vehicle I have purchased in my entire driving life of 34 years!!! I am serious!…read moreYou must Go see SHANE -the best salesman I have had in long time! And please tell him That Paul T sent you!! Aside from that all the staff and payment reps are very nice people! Definitely worth the investment!

Two foodies from Houston,…read more We were in Lubbock during the 4th of July weekend. Technically, we were there from a Tuesday to Tuesday. On our way to Lubbock, we noticed that our XC90's AC was not cooling properly. We looked up Volvo dealership in Lubbock and found James Mears Volvo. Their service team member, Mark, told great care of us. The dealership provided a video of the repairs needed and Mark call us to discuss. The parts were available and AC was repaired. After we picked up our XC90, we had some additional warning lights. We call Mark who called us right back after business hours and scheduled a time to return and address the issues. We were surprised that Mark called us back after hours. But he knew that we were trying to get back on the road the next day. What amazing service. We are used to working with DeMontrond Volvo dealership which takes great care of us. It was a relief that there are other reliable Volvo dealerships in Texas. Thank you Mark and James Mears Volvo!

I just bought a car out of state from here with my mom and we could not be happier with how the…read morewhole process went. From start to finish, Garrett did an amazing job showing us the car, and telling us everything we needed to know about the car. They handled everything so well As someone who worked in the car business, I can honestly say that this place is doing everything right. If you are reasonable with them, they will be more than reasonable in return. Thank you again, Mears. I will definitely be back and can say whole heartedly that this is an excellent example of what a family owned car dealership should be. I recommend anyone give their business to them

I am tell your now I would not go to master auto and it you already got a car from there you better…read moreget it checked out because I got one for there are it is missing up. I had be looking for a Cadillac and girl Kimberly that works there knew that I was looking for one and she thought that I was a fool and sale me one that gave problems and never checked it and make sure there was anything wrong with it so if you are looking for a car don't go to master auto

Great car, friendly and honest people. They will work with you to get you into what you need. I am…read morereferring everyone to go by and check them out!

My truck has been out for over a year with a seized engine that overheated, I took it here and they…read moretook care of it, runs like brand new. Theo is a good mechanic and there's nothing they couldn't fix.

I can be a very difficult customer to deal with. Much of this is due to my high expectations and…read morethe standard I believe businesses should meet. Josh and his team at Anything Auto did an incredible job at handling mishaps with my job. Situations that could have easily turned into heated frustration were properly, professionally, and courteously approached and I can't say I've felt more respected in similar situations. Although the extended issues with my vehicle were not ideal, this experience has solidified a loyal customer. I fully expect to use Anything Auto for all my future automotive needs.

I guess my family wasn't the only one with a shady experience at this dealership…read more Something that was supposed to take 45 min and out the door according to the salesman, ended up taking over 4 hours. We went looking for a used vehicle in good condition for my 16 yr old daughter that we could pay cash for. The used audi was priced at 21,770. Drove it, agreed on price, went inside to take my information to sign the deal and put the car under my name. Well he takes the information to the manager and he comes back with a paper that's over 2 thousand higher on sales price with added amounts, 400 for tint, 1500 for certified preowned, 1000 for all weather mats, and none of this is disclosed on the price to begin with, mind you this is a used vehicle that they want to charge you for all weather mats that originally came with the car? That is used! and they say it's certified but oh wait, the added price isn't added on the price it's listed for. But we get the( oh we are very transparent and itemize everything when making the sale We asked from the beginning if it has 2 key fobs, Jeronimo the salesman said yes, when we picked up the vehicle after the rushed so called car wash they did, it only had 1 key fob and when I called the next day because the fob didn't have the emergency key inside, all of a sudden they are either in a meeting or not in at the moment. Thank you Chris Diaz and Ryan LaRusso for kindly returning my call. Shitty dealership who says it discloses and itemizes everything but they don't. And then ghost you after you paid instead of creating a relationship on someone who would come back for other vehicles. Not a good look.

Buying my VW Atlas at Audi Lubbock was, by far, the smoothest and best experience I've ever had at…read morea dealership. Out of the 4 buying experiences I've had, this one is the most memorable. When I inquired about the Atlas, I spoke with Alicia. She was very kind and answered any questions I had. Communication was 10/10. When I got to the dealership, I met Michael who sold me the car. From the get-go, everything was seamless. There were no hassles and I did not feel pressured. Michael was great. He was very nice, answered any and all questions I had, never making me feel rushed. Even the financing process was excellent and hassle-free. My family was surprised. My dad, who has a lot of experience with dealerships, was impressed and had never witnessed such a pleasant dealing. Audi Lubbock has a way of "dancing" with the customer. In my experience with them, they were very fair and operated honestly. Audi Lubbock was accommodating and I really appreciate them and their stress-free approach to selling. The positive reviews were correct. I absolutely love my VW Atlas! Thank you, Michael, Alicia, and Audi Lubbock!