1. Gene Messer Hyundai

    0

    Lubbock, TX

    Gene Messer Hyundai

    2.3 (75 reviews)
    Closed • 9:00 am - 7:00 pm

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    Services - Gene Messer Hyundai

    Auto brake repair

    Auto engine repair

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    Fred R.

    I went here on January 19, 2026 to get my recall fixed for anti-theft I was sitting there for two hours and a half two customers came in after me which I had already been there an hour. Alyssa Spain was the representative. customer service was poor no communication. The two clients that were last to come in went out before me. It could have taken 15 minutes for her to tell me that my product was not in stock She made me wait two hours and a half. I was very disappointed and I still haven't gotten the call from GMH ABOUT THE PART FOR MY RECALL, I WASTED GAS I'm 86 miles away from Lubbock so therefore my time was wasted and gas. Gene Messer Hyundai. When are you gonna call me to get this fixed? I don't wanna wait all day there. Help me! Help you! Also Alyssa Spain said I signed my signature that wasn't true.

    Email from manager apologizing for not honoring deal
    Jarod L.

    In a failed attempt to save face, Mr. Cimino has responded to my review to make it look as if he and his business has offered any solutions to the problem. I would like Mr. Cimino to publicly state the solutions and attempts he's made here for all to see. The truck had clear mechanical problems. I asked his business to fix them before I purchased the vehicle. He has done nothing to address the issue. Instead, they have the vehicle listed for sale, evidently hoping some other person is suckered into buying it.

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    2 years ago

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    6 months ago

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    2 years ago

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    2 years ago

    Second car we've purchased from here. Both times were great experiences! Definitely recommend.

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    5 years ago

    It should not take two hours to complete an oil change when there are no other customers to take care of.

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    4 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Gene Messer Hyundai

    Review Highlights - Gene Messer Hyundai

    “I purchased my 2017 Sonata from Gene Messer Hyundai several months ago and came back to purchase another vehicle.”

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    Christian Brothers Automotive Lubbock

    Christian Brothers Automotive Lubbock

    (99 reviews)

    I was in Lubbock from Hobbs for a doctor's appointment for my medically fragile, tracheostomy and…read moreoxygen dependent infant son when my car inexplicably sputtered out and died in an intersection. I am grateful to have been referred (and towed) to an auto shop that was willing to squeeze me in on an emergency basis, despite being busy and seemingly understaffed. The lobby and restroom were exceptionally clean, the staff was very professional and courteous, and they were kind and friendly and welcoming in person and on the phone with everyone I saw them interact with, despite being busy. They were quick to diagnose and repair the minor issue that had been caused by an incorrectly installed fuel filter, and got me and my son back on the road safely. Now: to talk to the place that did my last oil change.

    I visited Christian Brothers Automotive in Lubbock to get a full machine flush performed on my 2016…read moreChevrolet Colorado because of a common issue known as "torque converter shudder". The original factory fluid degrades and loses friction modifiers, which causes a slipping and shuddering sensation. I went in that morning and was quoted a little over $800 for a full machine flush. I originally stated it needed fluid for the 8-speed, which was incorrect; it needed a different fluid because mine has the 6-speed. It is cheaper, although not by much. I got an invoice later that day for an inspection and "transmission fluid diagnostic" for $150. They then went on to tell me the issue was my brake rotors, when it was clearly not an issue with the brakes. The shuddering happens when accelerating and shifting into 3rd gear, especially up inclines or after making turns. They do not listen to me and dismiss my reasoning, stating their tech is a 20-year qualified Chevy tech and knows what he's doing. Clearly, he does not, because this is an extremely common, well-known issue with many of these drivetrains. They stated the transmission was fine because they checked the fluid (which they charged me $150 to do, by the way) and said it looked fine. This specific issue cannot be determined by such a test, as the fluid appears fine on a test but is broken down microscopically and contaminated. I told them very clearly I would simply like them to do a full machine flush and call it good. They agreed. Later, I got an invoice for a "transmission fluid exchange service," which is NOT a machine flush, and it only replaces around half of the old fluid. They charged me around half of what the original quote had said, which was conveniently gone. They said it was because of the different, cheaper fluid. That fluid is slightly cheaper as previously stated, but not $200 cheaper. They copy-pasted the "11.2 quarts" of fluid it needs, which is the exact capacity and retrieved from a standard maintenance bulletin, into the new invoice and charged me for it all and only replaced around half of that. I tried to politely go in and state my case but was continually dismissed and lied to. I will never take my business back to this place and would recommend everyone else do the same.

    Gene Messer Hyundai - autorepair - Updated October 2026

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