I had a problem with my splash guard. The dealership said it could cost as much as $300 parts and…read morelabor. Went to Scott's for their thoughts. They had it on a rack in 5 minutes installed new clips 10 minutes later I am back on the road . No charge. I will be back!

I just had the worst experience after being a long standing customer for the past 20 years. I had…read moremy brakes replaced on all fours and new rotors installed about 3 weeks ago. As a real estate broker and professor, I have literally driven all over the South Plains. Today, my car began to shake as it felt like I was about to lose a tire. Thanks to Jiffy Lube on 82nd St., they discovered that my whole tire was about to come off! After tightening my lugnuts, they said, 'God is worthy to be praised. You are a blessed woman.' I called Scotts Care and they took no responsibility for the mishap. They were the only ones to touch my wheels in thr last three weeks. They said for me to drop it off for a free lugnut. No thanks, Scott's Car Care. Scott would have taken care of me if he weren't retired.

Terrible service; my car battery died and one of the older men working was unable to help me and…read morewas very rude and stern about it! All I needed was a new battery installed and a trained mechanic couldn't do that. The main problem was how rude he was about it, he didn't give me an alternative place to go and basically just said no and left.

My daughter's car died at the Walmart parking lot a day after we dropped her off to college in…read moreLubbock, TX. After figuring out what's wrong, we found out it's the battery. The Toyota dealership/shop did not have the battery available so I contacted Auto Zone. The man that answered my call wants my daughter to go to a shop he knows to change her battery and won't allow us to buy the battery because he said the shop owner will buy it from them!!! I said never mind. I called O'Reilly at University Ave. Jonathan was very respectful, he made sure they have the battery available first before I send my daughter there. He assured me that he will take care of my daughter's car. He was very helpful and very cordial on the phone, and my daughter said even in person! I appreciate business like this. It made feel feel at peace. We are 6 hours away from our daughter but I know my child's car will be taken cared of. Thank you for hiring staff like Jonathan! He is a gem!

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

My car was sitting in the driveway with a dead battery and someone suggested I call this company. I…read morewas thinking I would need to tow it somewhere but these guys sent a van with the correct battery. They were here in about 20 minutes and I was ready to roll soon after. Good price too.

These guys are amazing!! My truck was in the garage with a dead battery on Monday morning. I bought…read morea battery from them and they sent a guy out to install it within the hour. He had several challenges getting the truck out far enough to open the hood and get to the battery. But he persevered and he's my hero!!

These folks were so fast friendly & pleasant. They had us back on the road after my cv axle broke…read morein a few hours & didn't mind all 4 of us & the 4 legged fur baby Leo! As they also have a mascot named munchy, who is adorable. They were honest & the office was clean. And they didn't overcharge :-) Grateful to have broke down in lubbock

The folks at Nick's are so great. They work really hard to make the repair process easy. I keep…read moreforgetting that a good auto mechanic is just as valuable as first responders. Thanks for protecting my family.

My father is a former mechanic and chose this place while I was traveling through Texas and the…read morecruise control on my car was experiencing problems. Rick Bigham, the owner, was fantastic to work with and delivered my car the same day. The problem was fixed and he also replaced the oil and checked the fluids. Over the next week I traveled over 1000 miles - the cruise control worked great and never failed. Rick even gave me a call while I traveling to make sure the car was working properly - no mechanic has ever done that, and I've experienced some of the worst mechanics in my history of car ownership. I'm impressed! Rick provides great service!

Bigham Automotive has friendly, knowledgeable people. I trust them to know what they are doing and…read moreto take care of my vehicle.

This place sucks. My boyfriend's had his truck here for the past 2 months and they've hardly worked…read moreon it. They installed a new motor and when he went to pick it up somehow he now needed a new boot strap and his shifting was messed up. Then went to pick it up again and they had left his light on and killed his battery. They're a bunch of scammers who nobody should have any business with.

My headlights went out while I was on the road heading to work at 4 am, took the car back home and…read moredropped off at Prock. They found a melted ground wire and had it fixed within the day.

I bought 4 tires for my Lincoln MKZ and noticed they were a different size from the factory tires…read morethat were on there. I asked the gentleman about that and he told me that the tires I had on there were the wrong size and he put the correct size on there. After I drove 60 miles home, I looked up the correct tire size and my car did have the correct size on it when I brought it in there.. I called and explained my issue and drove 60 miles back up there to prove to them I got the wrong size tire. They corrected the problem but I shouldn't have had to make two trips to get the correct tire the salesman that waited on me flat out lied. I dealt with Stephen and Ted the second time and they were professional and truthful, and solved my issue.

Excellent service! Jonathan is a very good communicator, helpful and great to work with. I highly…read morerecommend this location.