They sell worthless cars and unscrupulous practices. RUN, don't walk. They lied, made offers they didn't keep, and they want me to pay on the trade in again and 'theyll get back to me ' with a refund. I'm elderly disabled and on social security. They don't want your business if you don't have $50K for a car. DON'T read more

My older VW TDI Beetle broke down, and I had been to to 3 other places, including another VW dealership. Without it for months, I made a call to Gene Messer. Everyone was knowledgeable and thorough , from Kareem, and Amanda in my first call and intake, to follow up contact with the Mgr. Mark with concerns days after I drove away. Really. Great. Support. They send a text message video clip of a multipoint check showing everything from tires being measured to views of your brakes, linked to a list of services they suggest. For me, they diagnosed and quickly repaired in days, what 3 other places could not in 8 months. I recommend them completely. read more

Can you give a negative? When we needed to get a new engine on our 2019 jetta(under warranty) It took them 2 years to complete. TWO YEARS! We will NOT be buying a VW for the rest of our lives. If you have to get any kind of service, I would make the drive to Midland. They ended up having to repair wiring that was frying on the brakes that should have been caught there. Unexceptable. read more

Danilo, the manager/owner, took the time to respond to my review. He said someone would be contacting me soon. No one ever called to discuss my concerns. Evidently, he has a template that he copies and pastes to respond to all of the complaints. By doing so, I assume his goal is to make his business look more favorable from an outsider's perspective. The reality is that no one ever called to address my complaints. I got another auto shop to quote to fix my AC and door locks. The quoted repairs are 1/3 of the price that VW offered. If you want to pay 66% more on car services, go to Gene Messer VW! read more

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Booked an oil change, and then once I got there. Andrew told me it was going to be a 2 hour wait. I can see 30 min to an hour but holy cow. Me being from out of town really can't go anywhere to wait. Needless to say, I did not get the oil change and probably will never go back. read more

They got it in. Said it it would be all day even with the added recall. An additional 2 or 3 hours. The trip up to Lubbock took longer. They diagnosed it, replaced the 4 or 5 critical items as described in detail. Luckily covered with the extended warranty so no out of pocket cost. Great experience. Took what could have been a long day. And made it an easy process. Thanks for making a difficult task. Into something routine and convenient. Great customer service from beginning to end. Once Again Thank You! read more

Luis was extremely helpful and made buying a car here easy! We will be customers for life! Ken was also very easygoing and funny! Very good group of guys here!! read more

Gene Messer Volkswagen - New Car vibes! - Auto Repair Near Me - Lubbock, Texas

Great place to buy a car. Customers leave happy and they bring all of their friends and family all the time read more

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Amanda was amazing and on point with my services. I would absolutely return and recommend her anytime

I just took my vehicle for a 20,000 mile service at another dealership. Gene Miser (where I bought the car) sent me a survey to see how the experience went. When I tried to give them an honest review, they said I had not bought the car there (weird considering that I am still making payments on it). Either way, if you buy a car at this dealership, be prepared. It takes them weeks to do something as simple as replacing a tire. And don't even get me started with how long it takes to do a routine manufacturer's recall. Might as well learn Lubbock's bus schedule read more

Great service department! Wife was visiting in the area and had a check engine light and a few additional warning lights. She was able to drive up and get a technician to take a look, reset and advise our local VW service department for a permanent fix. read more

I bought at 2019 Volkswagen tiguan from them back in April 2024 and it has been a complete nightmare ever since. First they sold me a car with weather tired and it took over a week for them to send me money so i could buy my tires. Then after only having the car for only 5 months the brakes began to grind. I took it the local Volkswagen service department here in San Antonio and was advised that this car should have never passed certification and that both front and back tires needed to be replaced but the general manager Dan DeLeon refused to fix the front ones becuase they were still good since they were at 5mm. The rear brakes were at a 3mm. I am very disappointed with Gene Messer as me and my family have all purchased out vehicles from them. I also have a sister that purchased a vehicle with them and had had to change her battery and get new tires as well. I serious highly advise anyone that has bought a vehicle from there to make sure you check your vehicle read more

Customer service is awful!! The service manager Jimenez is beyond rude!! He does not care about customer service at ALL!!! I will not recommend gene messer Volkswagen to anyone!! I will never purchase another vehicle from them either!! So disappointed in the way we were treated!! read more

This place will actively try to scam you and rip you off for parts. Showed up with a cylinder 2 misfire on my Jetta (Code p0302), which the solution to is replacement of the ignition coil. I previously had the ignition coil replaced here, so I figured they would do the warrantied work for free. However, they tried to tell me that that wasn't the problem, and recommended a 1200 dollar replacement of the engine harness. I mean how are you going to ignore the code that the engine is giving you? Anyways, a manager in the department went ahead and accepted the work for the engine harness of car on my behalf, without me ever accepting the work to be done on the car. I had to call them again to tell them I did not approve the work. If your car is not warrantied, there is no point of taking it here for work. These people are just trying to make a quick buck. read more

I bought a car in cash form Mr. Miller. After a week we still did not have it because of the service work. The car was for sale and it is expected to be ready to be driven off the lot. Especially if paid in cash. We had a terrible experience especially because this car is a gift for my daughter. Ok called and secretary, sales person, and supposedly the manager ( who did not know anything). Poor service, poor management, and miscommunication. These are not affected by Coronavirus which I was told was the reason. read more

Gene Messer Volkswagen - Business Card - Auto Repair Near Me - Lubbock, Texas

Gene Messer Volkswagen really deserves a shoutout for their excellent service. I bought my Tiguan a week ago with Benjamin Jacobi. I first saw Ben two years ago when I was just dreaming about a new car, he treated me well back then even when he knew I might not be ready to buy. When I came back this time around he remembered me and was great to work with. He even picked up my Tiguan from my work and took it to the service department for a very minor fix, I was very impressed. I'm glad I bought from a Volkswagen enthusiast. read more

Gene Messer Volkswagen - 2019 VW Tiguan SE 4Motion - Auto Repair Near Me - Lubbock, Texas

This place is awful! They replaced a key for $900+ dollars... I had a Volkswagen bug that got towed in to this place and told them to call when it got done. They didn't call for two weeks then labeled it abandoned and surrendered it to Lubbock wrecker. They tried to get us to pay for it to tow back to there place (when they surrendered it!). This place is awful! Go anywhere else and if you work for Volkswagen corporate and you're reading this ask what happened with Mark Lee's ticket nov-dec 2021 read more

Gene Messer Volkswagen could not have provided better service than they did to my wife and me. We had cracked the transmission pan and the car was undrivable. The men in the service department got my Jetta off my tow dolly and into the service bay. They fixed the problem and had the car ready in about 3-1/2 hours. All the employees were capable, competent, and professional. Kudos to Gene Messer Volkswagen! read more

I worked with Joshua Mil who delivered superior service. Joshua consulted with me about the problem and fixed it right on the spot, even though the Service Department was set to close a short time after I arrived. I can't rave enough about the service and will only entrust my car in their care. read more

Went and got an oil change ($90) only took maybe an hour or so and left the dealership. Went to get a running light changed somewhere else for $22 instead of $85 which dealer quoted me. While getting running light changed the technician there noticed that there was a huge puddle of oil collecting under my car and asked if I had recently gotten oil change which I replied with yes. He let me know that the oil filter was not put on correctly and heavily leaking oil. I called Gene Messer to let them know that I would be coming back for them to fix the problem. Spent another two hours at Gene Messer for them to fix what they messed up. They didn't apologize for the trouble or anything. So I spent my day from 10:30 to 3:30 just to get one oil change done. Will not be going back. Everyone needs to go to Lube Pro because they will do your service right in front of you and for cheaper then the dealer. read more

Specifically stated that the Turbo in my 17 GLI was shot that is covered under the power train warranty. They Scanned the computer and said the coil and spark plugs are giving a misfire signal, and there is nothing wrong with the turbo. Well, the car idles and you can hear a rattle from the turbo, and it doesn't build boost. There's a turbo issue. Not according to the technician and the service manager who has 100% confidence in his technicians. Service department really insulting my intelligence. Filed a complaint with VW. Will be going to an independent mechanic afterwards to remove the down pipe and leave it off, so that when I take it to the next dealership For warranty work, they'll be able to see it instead of just picking parts to replace before getting to the initial issue. Service manager is named Duane, wasn't rude, but didn't want to resolve the issue with the turbo. I purchased a vehicle from them in the past and have had my services done there. No longer will they get my business or any of my friends or relatives. ###UPDATE### Duane the service manager met me half way , somewhat to make things right. The fee for the diagnosis was waved. I stated that I would have another dealership look at and fix the issue, and would keep him posted on what they would find and fix. So, with that being said, I could go back for regular service, but anything warranty or major service related, I will not be going there for. read more

Thanks for helping a dad break a promise to his daughter. I had asked about a VW Passat I saw on Cars.com. I was told the car is posted on their website but it actually in transit to the dealership, this was July 5th. I was contacted July 19th and told the car would be delivered to dealership that night. I said great let me know when it is cleaned up and ready. On Monday July 24th I was told vehicle is cleaned up and ready. I worked with Nate (salesman) and Derek (finance) on Tuesday and Wednesday. I was told at this point all I needed to do was get a cashier's check and send them a picture. I sent the picture on Thursday July 27th at 9:53 A.M. This is when the runaround started. I kept asking about delivery time and was told they were trying to get in touch with the drivers to get it scheduled. This went on all day Thursday. Friday morning July 28th at 10:20 AM, I received a text from Nate saying he had some unfortunate news!! As of yesterday evening the car had been sold. Obviously this was the reason for the runaround. I am sure they used my check to show the prospected buyer so they could get more for the car. Thanks again for being the VW Dealership of Choice!! read more

Called and talked to sales that I wanted to by a truck they had listed on their website. The sales man told me the price was over two times the listed price. I asked to speak to a manager. Talked to the manager and he told me that those prices on their website sometimes are wrong and he would not sale me the truck for that price. Buyer be ware. These guys are not truthful to get you to come into there lot. read more

I purchased 1 key and had it programmed and replaced the battery on a 2005 VW Bug and it cost $926 ..... pretty ridiculous I felt !!!

My car needed new tires and an alignment done. The techs did great on the car. The manager did great about honoring the estimate price!

Tried for three weeks to test drive a Jetta. Literally kept getting the run around. I'm pre-approved through my bank so literally their loss. There's reason why people have time crunches. I don't understand why giving some a straight answer at the dealership was such an issue. read more

I've new coming to Gene Messer VW since I moved to Eastern New Mexico in 2008. I have now purchased 2 new cars from them and couldn't be happier with the total service I've received from the car buying experience to the service experience. Everyone at the dealership does their best to make sure each visit is top notch! If you need parts talk to Charlie, if you need service talk to Jason, Kevin or Jennifer! Up front when you are ready to buy something new...make sure you talk to Dan! read more

Gene Messer Volkswagen - New 2013 Beetle TDI on the lot - Auto Repair Near Me - Lubbock, Texas

I took my VW in to repair a factory recall which was causing gas to leak from my car. when I picked up my car, I found that they had somehow crossed the wires causing my break lights to turn on when the headlights were turned on. I took it back and now they want to charge me to fix what they caused. This is not my first vw and I have spent a good deal of $ at Gene Messer VW, including purchasing a vehicle from them. It's sad when a company would rather lose a good customer than to fix one of their mistakes. read more

As an update, I'd like to notate that I did in fact, email the GM of Gene Messer Volkswagen and not to my surprise, have I have not received a response. They don't care about the customer. Only the $$ and visual appearance. My original review stands. read more

Just had a great experience here!!! Ehsan Nemati was sooooo great!!! I was treated awesome and I was even given all the cokes a girl can drink :). I totally recommend buying a car here. GO VOLKSWAGON!!!!!! read more

Thank you Jennifer in service. I have a 2014 Passat and I'm traveling from California and the add blue lite went on. I called VW device she transferred me to Jennifer. Jennifer calmed down on phone and directed me to VW Gene Messier Dealership. She was very professional and Added Blu to vehicle. Thanks Gene for a great employee. read more

Joshua Miller help with all of my out-of-town questions about buying in your area. Helped give me a little bit more peace of mind as buying a car is always stressful. He had a good knowledge of the inventory and what I was looking for read more

ALL ABOUT THE SALE AND NOT THE CUSTOMER......STAY AWAY! This is by far the worst buying experience I've ever had. This dealership will make the buying process long and miserable. If you want to get the run around, by all means come on in. They're better than you by the way. So if $hit your thing, come in and get stepped in. read more

I visited Gene Messer Volkswagen considering buying a car. Mr Daniel Shank was my sales person. He was very polite and very helpful and informative of all the models available. What a great experience! read more

I wrote a review last year and absolutely agree with everything that was said. Recently, I had an airbag recall that needed immediate attention. I called and scheduled an appointment with Gene Messer. The service center was fast, efficent and communicative. I appreciate the changes in effect and felt that I should acknowledge it. Thanks, VW. read more

Best car buying experience ever! Kyle Hind really helped to find the right car for me. A 2012 Beetle that shone like new when I picked it up today. This dealership was super easy to deal with and has tasty free donuts and drinks. I can honestly recommend Kyle to anyone and everyone in the market for a new to you car. Thank u Gene Messer VW and Kyle for making me so happy with my new car!! read more

Gene Messer Volkswagen - With Kyle Hind and my new ride from Gene Messer VW Lubbock. - Auto Repair Near Me - Lubbock, Texas

Marc M. Was a great salesman and Adrian was a great help with financing overall they were all very kind and helpful minus their GM. After buying a used truck then finding out there was a link to a swing arm missing a cracked axel foot we had a major problem. After all these problems coming up they were very helpful and fixed them and covered the cost but after calling a second time after finding missed problems and just calling to get them fixed William and Ram Rodriguez were very helpful but after being sent to the GM over the phone and him yelling at me and being abrasive and sarcastic and after being cursed at I was done. I would advise anyone not to buy a Gene Messer product. Not because of their workers but to not support a GM who isn't concerned or caring about costumers. It makes me sad to see how many good workers and kind people can be soiled by a very rude and unkind person. Perhaps weeding out some bad fruit would help gene messer in the future Weather or not they have a new GM this place ripped me off and cheated me even if they replaced the entire staff and sold me a vehicle that was unsafe to drive when I took it to another mechanic he told me he wouldn't let me drive it because it was a safety issue. I called all the way to corporate who said they would get back with me and a year later they still haven't. Glad the GM is gone but they still stole money from me and felt OK selling unsafe vehicles. I stand by my rating for now read more

I have never felt compelled to write a review over anything , but I must say I was actually surprised but this place. I have purchased cars before usually paying cash and I have never financed through a bank or even purchased a car from any major dealership. I wasn't to big on buying a car immediately, I had owned a VW Jetta 2015 and lost the car due to a bad driver hitting me. I was forced to drive an old 1999 Toyota Avalon. I had seen the VW dealership and decided to stop in. I pulled in hoping to not be seen like most people because I understand the sales men want to make a sale . " I have been a car salesmen before" So I was greeted by a salesman I won't through under the bus and he asked a few questions realized I wasn't in a hurry and did what most sales men do , handed me a card and ran off because he didn't want to waste his time on some young guy, two days later my boyfriend and me were talking and my boyfriend talked me into going back, I was a little u easy because I didn't feel very welcomed the first time but I took my chances and went back after wondering around and looking at cars I was greeted by a man By the name of Daniel, he was nice and very welcoming , I had explained my situation and didn't tell about me being helped by the previous man just because I honestly didn't care for him to be a part of me buying a car, but Daniel was nice and didn't at all make me feel like I was just some nobody young kid. He was patient and kind and never at all made me feel pressured to buy , I felt comfortable and calm not like I had ever imagined buying a car would be. He directed me to a car I had noticed and he said I had a good eye and a good chance of getting the car, I was shocked , I really liked the car a lot and it had everything I was looking for. At first I didn't get the answer I wanted but Daniel kept trying and to my pure amazement the man called me while on vacation to tell Me to come get my new car a day later. I was shocked and beyond happy, did I mention Daniel isn't even a salesmen he's a manager and he took the time out of his stuff to help me and wow did he. He even let me take the car to my boyfriend to make sure it was something we wanted. Honestly amazing guy, I came to do all the paperwork with the first salesman I had initially met , he was busy selling another car as well , now don't get me wrong the guy was good at his job 100% he knew what he was doing and he wasn't all that bad once I was buying the car he was nice and even helped me after I bought the car, I had a bulb come loose in my headlight and the service team told me I was gonna have to pay to fix it and replace the whole headlamp assembly an I was pretty upset so I went to the sales men and he immediately went straight to them and talked to them and got the problem solved , over all my experience with Gene Messer Volkswagen was great. I now own a car I really love and my payments are great. They really did help me out and made the experience of buying my first official car amazing. If your shopping for a car don't hesitate in checking them out I can honestly say I would 100% recommend them. read more

The service department did a major repair (throttle body replacement) on my 2013 Passat. As far as I can tell so far, I think they did an excellent job. I'd give them five stars if they weren't so awfully overpriced. read more

I went to Volkswagen today for my routine oil change where I spoke with Phillip Gentry and he suggested that I should rotate my tires. I agreed to the tire rotation, but when I got my car back I noticed that the drivers side tires were rotated, but the passenger side was not. I went back and talked to Phillip who was very rude to me, and I told him I knew the tires had not been rotated because I recently purchased a new tire for the front passenger side of my car. He then tried to put words in my mouth telling me I said I put the tire on the back of the car. I then had to show him the paperwork to prove I did not put the tire in the back of the car. He refused to do anything about it and continued to be rude. Luckily, I have a great salesman, Kyle Hind, who I called to ask him about the situation. He was able to get me In touch with Ronald who was able to work it out with me. I appreciate Kyle and Ronald for the hard work they do and their continued understanding of great customer service. I hope the rest of the Volkswagen team can get on the same page. read more