Highly do not recommended this place at all. About a year in a half ago a got a vehicle from them…read more Within a week of having that said vehicle I ended up paying $860 in repairs for some fuel issues with the car. Got it fixed no problem. Then more issues with the vehicle a year later happen. Started Overheating, Alternator went out. Come to find out the Serpentine Belt snap that goes to the Water pump and alternator. So i then contact them and explained that i was having issues with coming up with payment that i was working toward also getting the car fixed. Which currently to fix the Alternator and get the serpentine belt and repair it the cost is roughly around $850. I then explain i did not have it to give me roughly another week to try and get that. Then they want to give me the run around say call our service department and pay them a fee to see what wrong with the car. Why would I pay a Diagnose Fee when I already know what wrong with it. Then I get a Text Message today from Virginia asking if i want to process the payment. I explained that am still working to get payment and try to get the car fixed. She then decide to be Rude. If your looking to buy a Car your best bet is to go to someone that has it to where Banks are the ones that finance for you as banks will work with you. Tejas Motors won't. They do not care about there customers at all.

The best Preowned vehicle I have purchased in my entire driving life of 34 years!!! I am serious!…read moreYou must Go see SHANE -the best salesman I have had in long time! And please tell him That Paul T sent you!! Aside from that all the staff and payment reps are very nice people! Definitely worth the investment!

Made appointment . 2 hours later I had to ask about the status. The service advisor finally came…read moreout to talk to me and said it would be another hour before it even gets seen. One of their guarantees is to keep you informed of the status. While sitting in the lobby I met other customers who were not pleased with the service department. All I got was an apology for the dealt.

I had to go to Abilene McGavock to get good service and the car I wanted. Katy and Austing in…read moreAbilene are amazing. Low Low rating if a rating at all for Lubbock McGavock. The environment was loud and unprofessional, unwelcoming, and cold. As soon as I spoke to Will, the gentleman I was already texting with. I knew right away this was not the place for me. He did not help at all. He had no will to figure out how much money I needed for the car I wanted. He had no interest in getting me in a car, he automatically let me know I did not have enough. he then proceeded to call his manager who made me feel the same way. Not helpful at all, not willing to help or communicate, just a flat " you dont have enough". no smiles, just dry. I didnt get a name for the second man. He was tall, dark, and not so handsome, not very nice either. suits his personality really. I drove further but I got wonderful service.

I've always been leery to buy a vehicle from a smaller used vehicle dealership because of the…read moreunknowns like will they tell you the truth about what the vehicle has been through? Are they trust worthy and do they over charge compared to market value? Well we have been shopping around for our daughters first car and her dream vehicle happened to be at Hamsmith Auto! A new Ford Bronco!! I can say that Hamsmith Auto Group went above and beyond my expectations and got us in my daughters dream vehicle for a very fair price! I know because we have searched online and pretty much everywhere for a Bronco! If you're like us when you walk around most dealerships, you dread that salesman speed walking towards you because at that moment you're just there to look and not be hassled! At Hamsmith's dealership it was so different, the owner approached us like a next door neighbor inviting you to a barbecue! They do have sales guys but they all put out that same vibe!! Very chill!! There is another big dealership here in Lubbock that if it weren't for one sales guy that I've bought from multiple times, I wouldn't go there ever because they have 10 salesman you have to walk thru to get inside and all starring me and my wife down like a pack of wild dogs! Anyways long story short, Hamsmith Auto Group just became a new favorite!!

Won't deal. Cars all had issues. I don't want to buy a car and have to immediately get it fixed…read more Buyer beware.

I bought a nice Toyota Avalon from Lonnie and with very low mileage for a great price. They have a…read morelot of nice used cars trucks and suvs. This is the second time I've bought from Lonnie and he is honest and will get you a nice reliable car. My first car I bought from him is still running ten years later!

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

I am tell your now I would not go to master auto and it you already got a car from there you better…read moreget it checked out because I got one for there are it is missing up. I had be looking for a Cadillac and girl Kimberly that works there knew that I was looking for one and she thought that I was a fool and sale me one that gave problems and never checked it and make sure there was anything wrong with it so if you are looking for a car don't go to master auto

Great car, friendly and honest people. They will work with you to get you into what you need. I am…read morereferring everyone to go by and check them out!

The staff is very personable and willing to work with you! We got a great warranty with out vehicle…read moreand reasonable price.