Huge shoutout to the BEST car salesman in the game, J.Shore at Pollard Ford!…read more Y'all, let me tell you about my car-buying experience with this man. From the very first moment I met Jonathan, he didn't just try to sell me a car..he took the time to ask, "What exactly do you want?" He genuinely listened to every detail I mentioned, and when I say he delivered...HE DELIVERED! Jonathan went above and beyond to find me the exact Jeep I was dreaming of, down to the heated seats I absolutely had to have. Even though it wasn't the color I originally wanted, guess what he did? He offered to have the car professionally wrapped in my color of choice. Like seriously, how many salesmen do y'all know who would do that?! No shortcuts. No pushy sales tactics. Just real-deal customer service and attention to detail. It's no surprise he has racked up so many awards at Pollard. He knows how to take care of his people! If you're in the market for a car and want someone who's going to truly listen and go the extra mile, Jonathan is your guy. Thank you again!

they owed me money on a trade I did in December of 2025 and as of March 2026 I still have not…read moregotten my money. no one will return a call. I will never do business with them again and I would strongly suggest no one does.

bought a 2022 gmc since day one nothing but problem took it back for service they fixed a couple of…read morethings and now my google map doesn't work and wireless charger is not charging so went back and now they want me to leave for maybe three weeks then came to find out that it's in an accident don't trust them Eddie the used car manager or any of the salesmen

Very happy with the service I have received over the years here! Very responsive team and…read morereasonable rates for a dealership service center. I brought my vehicle in for service today and it was quick and efficient! They even got me right back in when I mentioned I was going on a road trip and needed a "next time" service performed. Terry at checkout is wonderful!

Bought two vehicles and the experience was great. Our salesperson James Lyons, was very helpful,…read moreinformative and patient. Entire staff was very welcoming and made the process very easy. Great people to buy a car from. Craig Martin

I had to go to Abilene McGavock to get good service and the car I wanted. Katy and Austing in…read moreAbilene are amazing. Low Low rating if a rating at all for Lubbock McGavock. The environment was loud and unprofessional, unwelcoming, and cold. As soon as I spoke to Will, the gentleman I was already texting with. I knew right away this was not the place for me. He did not help at all. He had no will to figure out how much money I needed for the car I wanted. He had no interest in getting me in a car, he automatically let me know I did not have enough. he then proceeded to call his manager who made me feel the same way. Not helpful at all, not willing to help or communicate, just a flat " you dont have enough". no smiles, just dry. I didnt get a name for the second man. He was tall, dark, and not so handsome, not very nice either. suits his personality really. I drove further but I got wonderful service.

BIG BIG SHOUT OUT TO Michael, Jordan and Bailey for making this one of the best car purchasing…read moreexperiences I have had in a while. So.....I was in the market to get a newer vehicle, and I was trying to upgrade from my rockstar car to something a little more mature and sophisticated. I knew I had negative equity in my current vehicle, but I know I could make a newer car work. Had a down payment, and determination. After having a HORRENDOUS experience at another Gene Messer dealership, I was very leery to stop at another one, but they had a vehicle I wanted. Michael (my salesman) was really a vibe. He was genuinely friendly, and seemed like he really wanted to help me get into something that was going to meet my needs. After working with him and Jordan, we came to a compromise on a 2024 GMC Terrain. It had low miles and was in great shape! The whole transaction took a few hours, but I drove off very happy and literally made some new friends. I would certainly advise to check them out! Give Michael Sauseda a call and give him a chance to earn your business. You will not be disappointed. Thanks Group 1 Chevy Hub! Appreciate you!

So I had a recall issue with my vehicle 2019 Ecosport SE that have reported for not being given a…read morerental car or a loner vehicle. I had to return to the dealership do to check engine light coming on and my engine was leaking oil. This guy who is a manager to be honest I can careless what his tittle is " Mike" he threatened me that if I didn't change my review that I would have to pay $4,200 for my engine. I am also email Jim Farley Ceo of Ford if anybody else wants to show this dealership who is the boss. Email me I also have the cellphone call recording of the threatening call.

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

This is my third new truck I have bought from Ram. Every service department has been great. Until…read moretoday, Frontier Dodge seem to employ incompetent people, with no knowledge of customer service. My truck was under warranty, the driver's side tail light went out. I scheduled an appointment to leave my truck at 7:30 am. I showed up at 7:45. I received no call or communication on the status of repairs. At 12:15, I called to inquire about the repairs, my truck wasn't even looked at. I picked up my truck, went to auto zone and fixed the problem in 15 minutes. Frontier Dodge had it for five hours and didn't do crap... If you want crappy service head to Frontier Dodge, they're full of it. UPDATE: I received a called back from Johnny, the service director, upon completion of our conversation about the service. It was not a simple lightbulb, it was a electrical circuit board. So, I prematurely made an opinion of Frontier Dodge's Service Department. I'm looking forward to a continuous service relationship. Thank you, once again Mr. Johnny.

service department atrocious!! theft of service! they caused more issues to my vehicle in their…read morecare than it truly had! run dont do business with these thieves! cody was my service liar but the manager backed him up the lies! guy drives a round town with his back tail gate speaking about frontier dodge and their scams!! beware stay away!!!

Choice Auto Credit is Lubbock's best buy here pay here dealer. They treat customers with damaged…read morecredit fair and honest just like they should be treated. They have really nice inventory and truly give customers a second chance!

They sell worthless cars and unscrupulous practices. RUN,…read moredon't walk. They lied, made offers they didn't keep, and they want me to pay on the trade in again and 'theyll get back to me ' with a refund. I'm elderly disabled and on social security. They don't want your business if you don't have $50K for a car. DON'T

My older VW TDI Beetle broke down, and I had been to to 3 other places, including another VW…read moredealership. Without it for months, I made a call to Gene Messer. Everyone was knowledgeable and thorough , from Kareem, and Amanda in my first call and intake, to follow up contact with the Mgr. Mark with concerns days after I drove away. Really. Great. Support. They send a text message video clip of a multipoint check showing everything from tires being measured to views of your brakes, linked to a list of services they suggest. For me, they diagnosed and quickly repaired in days, what 3 other places could not in 8 months. I recommend them completely.

Martin was very helpful. I brought my car to him because I had another shop tell me that it was…read moregoing to cost $4500 to fix my car. He fixed it for me for less than $1200 and I had the car the next day! Car runs great! Thank God for an honest mechanic!

From the owner: Martin's Auto Sales is proud to be a premier pre-owned car dealership that provides customer…read moresatisfaction and competitive prices. Our Lubbock, TX location is here for you! Give our cars a peruse online or stop by our lot today! We offer a wide selection of top quality vehicles to bring you a selection that will hopefully have the car of your dreams in it! Our goal is to help you find the right car, truck, suv, minivan, convertible, or coupe for you and your family. Whether you have good credit, bad credit, or even no credit, Martin's Auto Sales has experienced staff who are here to help you finance the vehicle of your choice. Feel free to browse our inventory online, request more information, setup a test drive, or inquire about our auto financing or extended warranty options. We are passionate about great cars and are intent on sharing that passion with you. Come in for a test drive today!

Typical dealer and they recently under gone a name change. So this isn't Gene Messer anymore. We…read morewere greeted upon arrival and felt like the typical sales pitch. Did a test drive of one car and got insights on a few others. No decisions made. Didn't use any facilities and their lobby had a few nice vehicles to look at. Including a $111,000 Lincoln Navigator. Talk about fancy!

One star for a 2 star service dealership. Over 3 weeks to get my recalled ford back had to pay for…read moremy own rental. Poor communication and unclear how long my car would be ready.