I wish there was 10 stars for this location! I purchase a set of tires of Michelin tires in August…read more2025 from this store. Today 5/2/2925 at about 4:45pm coming out of Post Office I noticed what I thought was a piece of gravel in the tread of my right front passenger tire. It was not gravel, but a SMALL SPIKE. Not a nail, but spike. I really don't know how long it was there and I didn't lose tire pressure. WAY TO GO MICHELIN!!!! Anyway, the store closes at 5:00pm and I was driving to the store about 15 minutes away and explained my situation and could I still come. I knew they couldn't fix it and needed a new tire. To make a long story short, Destiny got me in and it was about 5:05pm. There were others there waiting to get their tires. Got my tire paid and the awesome crew got it on. It was about 5:40pm before I left. To the owner: This is an awesome crew you have there. Makes me proud to be a West Texas and know there are people willing to work past closing time for a man needing help. Discount Tires made me a customer for life. Thank you Discount Tire at 1912 W Loop 289 in Lubbock, Tx for showing me Customer Care is still in our DNA.

I love this place so much!! The guys took great care of me and are so honest and nice!…read more Colby was helping me out and he was amazing!!!! I hope discount tire sees this and gives him a raise!!!

Today September 16, David was the first to arrive from AutoZone to help me get my car started…read moreunfortunately it didn't work so we went back to the store. Abby brought with her all of her tools and I bought a new battery so She put it in and I appreciate them very much. I do want to recognize both Abby and David. I think they're awesome and the world needs more people like them.!!!!

I called this location to get an estimatr on the supplies I needed to do an oil change. Mike and…read moreAbby helped get all the supplies together and rang me up as soon as I got there. A super friendly and efficient team!

Had no idea what I needed for my truck. The guy behind the counter was really helpful, and helped…read moreme locate what I needed for my lights. He even told me how to replace it, and suggested what to do if it happened in the future. Overall a really good experience.

Terrible service; my car battery died and one of the older men working was unable to help me and…read morewas very rude and stern about it! All I needed was a new battery installed and a trained mechanic couldn't do that. The main problem was how rude he was about it, he didn't give me an alternative place to go and basically just said no and left.

My daughter's car died at the Walmart parking lot a day after we dropped her off to college in…read moreLubbock, TX. After figuring out what's wrong, we found out it's the battery. The Toyota dealership/shop did not have the battery available so I contacted Auto Zone. The man that answered my call wants my daughter to go to a shop he knows to change her battery and won't allow us to buy the battery because he said the shop owner will buy it from them!!! I said never mind. I called O'Reilly at University Ave. Jonathan was very respectful, he made sure they have the battery available first before I send my daughter there. He assured me that he will take care of my daughter's car. He was very helpful and very cordial on the phone, and my daughter said even in person! I appreciate business like this. It made feel feel at peace. We are 6 hours away from our daughter but I know my child's car will be taken cared of. Thank you for hiring staff like Jonathan! He is a gem!

Ranching outside of Levelland, I've used o'Reilly Auto Parts…read morenumerous times. Usually have exactly what I need and if they don't: they get it within 24 hours. Friendly and knowledgeable staff and obviously a great company. Best around!

I needed a new car battery and the first two auto supply stores I went to did not have the size I…read moreneeded. O'Reilly not only had it for a reasonable price, but Andrew was great about putting it in for me. His helpfulness and courtesy made a regular customer out of me!

Typical dealer and they recently under gone a name change. So this isn't Gene Messer anymore. We…read morewere greeted upon arrival and felt like the typical sales pitch. Did a test drive of one car and got insights on a few others. No decisions made. Didn't use any facilities and their lobby had a few nice vehicles to look at. Including a $111,000 Lincoln Navigator. Talk about fancy!

One star for a 2 star service dealership. Over 3 weeks to get my recalled ford back had to pay for…read moremy own rental. Poor communication and unclear how long my car would be ready.