On March 19th, after the manager stated that she understood how the employee's frustration may have contributed to the decision to make the unauthorized charge, I requested to speak with the owner regarding this matter yet received no response. Unfortunately, it took a disrespectful encounter initiated by the owner himself for me to finally receive communication on May 8th. I returned to the establishment in hopes of giving the restaurant another chance. Upon arriving, no staff members greeted me while greeting customers around me. I then sat there for approximately 15 minutes without being spoken to at all. During that time, I was quietly on my cellular device. I did not approach anyone or interact with any staff or guests. Simply waited for my order to be taken.
The only interaction that occurred was when the owner suddenly approached me aggressively, yelling in my ear in front of other guests and repeatedly telling me to "get out," while striking the back of the chair I was in. Which forced me to sit sideways in an effort to prevent any physical contact. I expressed that I've been requested to speak with him to resolve this matter. He told me he had nothing to say but then began screaming false accusations. I had no problem with leaving , if he would've asked professionally, but there was no reason for screaming or hostility when his employee stole from me. There were multiple witnesses present who observed the interaction. I recorded the entire interaction as well.
The owner referenced calling the police, and I told him to do so. Rather than contacting the police himself, he insisted they were too busy to respond to the situation. As a result, I took it upon myself to contact law enforcement directly. I no longer felt comfortable or safe leaving the situation without documentation. I remained seated while waiting for the police to arrive, and once they arrived, I walked over to them voluntarily. The police officers were very polite. I was able to show them proof of the unauthorized charge, the original receipts, and text messages between the manager and I. While waiting for the police to arrive, there was also a separate physical altercation involving a staff member and another guest. Multiple people witnessed and recorded that incident as well.
The owner also falsely claimed that I "do not tip" his bartenders and attempted to use that as justification for why this happened. Over the years that I've been dining there, the amount I tip has never been an issue before. Whether someone agrees with the amount a customer leaves or not does not give anyone the right to add unauthorized charges without the customer's consent.
The amount of money is not the issue. It is the principle. What is even more disappointing is the attempt to minimize the situation because the amount was "small" in the owner's opinion. His actions suggested that I should not care simply because of the amount the bartender stole. He also made several disturbing comments regarding money. I do not believe he would have spoken to individuals of another race in the same degrading and belittling manner he directed toward me.
The images shared are screenshots from the video footage. I had to zoom the camera out because that is how close he was standing to me, as seen in the first image, while continuously touching the chair I was sitting in. Also, proof that I contacted the police!
During the encounter, the owner told me to "go make another Google review," which indicated that he had already read my initial review. However, he did not respond to the original review until after Friday's incident. In his response, he made more false accusations and attempted to shift the blame again rather than taking accountability. My money was stolen on March 18th. At no point did I harass, provoke, or initiate any confrontation before or after HIS EMPLOYEE STOLE FROM ME. He is now implying that I treated staff poorly simply because I did not leave the amount of tip they preferred, which was also stated on video by John Taxin.
Here's my second review :) read more