The person who helped me in the shoe section, Lucas (?), went above and beyond for me. He knew off…read morethe top of his head the exact shoe in the brand I wanted that would fit my needs. He even checked my current shoe's tread to see what kind of walker I am. He had other shoes ready if I didn't like his selection, but he nailed it on the first try. I don't want to shop for shoes anywhere else!

I really like Richmond's REI, it's pretty well organized and usually has what I'm looking for. Like…read moremost people, I come here for all my outdoor needs, especially when it comes to camping. It's located near the Whole Foods in Short Pump and has a lot of free parking out front. You're able to do curbside pick up if you want too. I usually go inside because I enjoy looking at all their goodies and daydreaming about outdoor trips. In the past, I've gotten climbing gear, camping gear, and apparel here. While things are pricey, I appreciate what great quality their stuff is. And I while I have never used this before, it sounds like they repair the stuff you get from here for you. I just learned on a recent trip that you can use your receipt to get free access to state parks if you're a member which is so awesome. I'm excited to use this for Pocahontas State Park next time I go. The people are always super kind here and willing to help with any questions you may have.

You better be certain about your online purchases because returns are a pain! There are all these…read morefoolish hoops to jump through that definitely aren't clearly stated. Service was fine the few times I went, and they tried to help, but they were limited by what the registers allow, and I had to do my return by mail, and that customer service by phone or online was a disorganized, chaotic wreck. Be certain on your online orders or don't do it. The store return thing is a joke.

Great service. Always has a nice supply of sneakers and apparel and hats and so much moreread more

Today was my first time shopping at CATO and I was very, very pleased! When I walked in, I was…read moreimmediately greeted by a very nice lady. She proceeded to ask if I needed any help finding anything and since I did not, she let me shop. Once she saw that my hands were getting full with clothes, she went ahead and set up a dressing room for me. While I was in the dressing room, she asked if I needed any help or anything else and I found that awesome. So many companies just hire whoever nowadays, but she was great! I will definitely be coming back again because their prices, customer service, sizing, and stock are awesome!

I have been in this store many times buying shoes for my grandkids. I've literally bought 5 pairs…read moreof converse in the past 2 years. I know I can buy them on Amazon but the experience at this store is so seamless and pleasant. The store is always busy but I am greeted promptly and they get the shoes and complete the transaction right on the sales floor. They don't send me to stand in another line to pay. I LOVE that. They get a bag and I'm done! It's so efficient. Also the staff seems so competent, everyone is working together and they always suggest socks as an up sell. It seems so well run. Good job!

I was browsing the store for shoes for my husband for Christmas. I didn't see anything on the…read more"men's" side of the store so I just started wandering around. I found a pair of oxblood red doc martens on the "women's" side I was looking at because I knew he wanted those. An associate approached me and asked what I was looking for. I explained that I was just looking for shoes for my husband. He proceeded to tell me I was on the wrong side of the store so I must me shopping for myself. I said no I was looking at the doc martens over there. He said "I'm just going on what you said so either you're shopping for yourself or you're in the wrong section because the men's doc martens are over there." I immediately left. My husband is a huge fan of doc martens and has always wanted a pair, so I know a bit about them. The number on thing about them, they're unisex. Just like converse and vans. When you go on the doc martens and journeys site, those boots, the 1460 burgundy, pull up in men's and women's sizes. So, for this guy to put me down like that and assume I'm shopping for myself or think I don't know what side of the store I'm on, was very insulting. If you're going to work in a shoe store, know a bit about the shoes you're selling and don't assume anything about the person buying shoes. Especially in an age where genders are fluid. Very unprofessional and will question coming back.

This company is horrible. After waiting 6 weeks to receive my product (which I was OK with) for a…read moredeadline, I opened my package and everything was wrong. The pieces were all cut to the wrong lengths and angles and half the pieces were missing. I am ok with mistakes, we all make them, but the real problem starts here. After admitting that they forgot to send half the order for my perimeter of my island and that pieces and angles were wrong they still refuse to refund my money. There was only 1 piece of product that had been cut to the correct length. All other pieces were either too short, wrong angles, or missing entirely. I would be very careful working with this company. They are cocky and accused me of becoming combative only after they were rude to me. If the product had been accurate I would have loved to use them, but everything was wrong. Do Not use this company. They do not stand behind anything they do. Everything was my fault as a customer. Buyer beware!!!

When they were quite slow to respond to before sale questions , I should have know better than to…read moredo business with these folks. I has a couple of post sale questions by e-mail and no reply at all. I bought a 12" x 2" piece of tape with a DC-20 controller that came with defects around the connector for about the first inch.The "Glacier White" looked greenish and certainly not like the photos (the pink image is accurate when off). I was told pre-sale that the gap in the center was 0.001" on my piece it measures 10x more at 0.010." unsatisfactory. On their website they show all of these images of stone slabs being backlight by this product well they must have been taken in the absolute pitch dark. When I lit my piece up using the prescribed 12vDC I could hardly tell it was ON in a normally illuminated room. I switched room light off and then I could see the faint glow I was told would work with a PWM dimmer that we use for LED strips. From off to medium low intensity the strip flashes wildly. My second e-mail asked about returns but when I re-read my quote it saws they don't accept returns. Another red flag I missed. so, I searched e-bay ("12''x2'' 12V EL Tape Electroluminescent Panel Back Light") to see if I could sell it maybe to re-coupe some of my money but alas what I paid $41.56 and $12.75 for shipping sells there (OK it ships from Hong Kong) for $6.55 and $1.50 for shipping and they have a 30 day return policy. I was given average service before the sale and nothing but crickets after the sale. The product illuminated poorly and will only dim partially on the high side by PWM. The gap is way too large for our application. Anyone reading this should be warned, I gave 2 stars only because I partially blame myself for not heading many red flags. I recommend E-bay for others wanting to look into this technology. Learn from my mistake.

Everything. The worst customer service on the planet. Lies about everything. Shipping from…read moreTroutdale, Oregon which is not in touch with the FedEx shipper they say they use. Not true. FedEx has no records of anything shipped.

Super fast shipping. Item as described. Reasonable pricing. I would definitely buy from them again.read more

One of my favorite shop in Richmond, have been coming here for over the years. I would highly…read morerecommend to anyone who wants any great quality, inexpensive, and ethical products.

Love this store! The most beautiful and unique pieces of jewelry and gift ideasyou will ever find…read more Most products have a beautiful story behind it and are fair trade. Def a place to visit if you are in town! You won't regret it. Bought this ring a few days ago and absolutely love it :)

Great carts. great customer service . sent me FREE repair parts even after being well out of…read morewarranty!