You better be certain about your online purchases because returns are a pain! There are all these…read morefoolish hoops to jump through that definitely aren't clearly stated. Service was fine the few times I went, and they tried to help, but they were limited by what the registers allow, and I had to do my return by mail, and that customer service by phone or online was a disorganized, chaotic wreck. Be certain on your online orders or don't do it. The store return thing is a joke.

Great service. Always has a nice supply of sneakers and apparel and hats and so much moreread more

The service here was great. The ladies were very knowledgeable and helpful. The clothes were…read morearranged where you can easily reach all of them and several nice outfits were displayed. They have plenty of shots, accessories and under garments. I found several outfits that were reasonably priced.

One of my favorite shop in Richmond, have been coming here for over the years. I would highly…read morerecommend to anyone who wants any great quality, inexpensive, and ethical products.

Love this store! The most beautiful and unique pieces of jewelry and gift ideasyou will ever find…read more Most products have a beautiful story behind it and are fair trade. Def a place to visit if you are in town! You won't regret it. Bought this ring a few days ago and absolutely love it :)

My review has nothing to do with the service I received at this location. It has to do with the…read morequality, or lack thereof, with the shirt I purchased ONLINE. Short and sweet... I ordered an XL in black/short sleeves. Untuckit sent me a large. When I opened the package, the shirt was thin. Paper towel thin. Not kidding. Needless to say, I went to the store a day later to return it. Instead of mailing it back, I read some reviews elsewhere that stated their customer service online is less than stellar. So I didn't want to take a chance with that since the subpar material of the shirt was enough for me. The associate in the store was nice and gave me no hassle at all. The shirt was still in the bag, folded up. But the kicker was, he told me Untuckit doesn't even make this particular shirt anymore. Explains why I was sent the wrong size, on purpose. My one and only experience with a $100 shirt is my last.

I LOVE this store and the people were fabulous. Chris helped me out perfectly. I went in with one…read morething in mind and Chris said, no, they did not carry that item, and showed me what they did carry- some wonderful short sleeve linen shirts. Perfect! I'd had a new one in mind, and they had what I wanted. Chris was the best salesperson. I will be sending people to this store, especially for gifts for me!

Lakeicha is fabulous, she definitely helped me with everything, any questions I had she was able to…read moreanswer. Thank you Lakeicha!

Stopped in while I was in the mall and I have to say, it was not a pleasant experience. For…read morestarters, the store was a mess! It was cluttered and tight. I could barely maneuver. The you young lady at the register half way greeted me. It seemed as if I was bothering her. The store seemed pretty stocked on clothing. They always have reasonable prices, but I think I'll keep my shopping online after this.

want to start off with the staff was SO SWEET and very kind to us, however the building has…read moreMULTIPLE ceilings leaks, one in the very middle of the store and serval in the dressing rooms. for how expensive this store is I shouldn't have to be getting rained on while trying on clothes. Maddy the manager was very sweet and understanding when we complained it's just ridiculous and this should be handled ASAP as in the few moments we were in the store I watched someone almost slip.

Wife wanted to drop by checkout another location Urban Outfitters while out here in Richmond. Great…read morestreet wear and nice clearance section. Wife great shopper when it comes to clearance.

I had a really wonderful experience a couple of weekends ago in this Soma location. I stopped in…read morewith a dress and one of the women working, name started with an A I believe!, took me through all the strapless bra options available. She was really patient and helped me with figuring out options for the dress I had in hand. My mom also had a nice experience with a different woman a month or two ago, who was also supremely patient and kind. Soma emails me a million times a week with promotions, which I deal with because I do like the quality of their products. The great staff will keep me coming back to this particular shop, though!

Went into the store for a bra for a wedding I needed a bra clear straps. The manager there at Short…read morePump picked out the bra went to try an orange kept barging into the room. The last time she barged into the room she told me I needed it to get done and come to the cash register. I don't need some rude manager, telling me I need to come out of the dressing room and pay for my merchandise. I won't ever come back there. I'll stick with my pride and true Victoria's Secret.

I can say that over the years Rainbow downtown has somewhat improved. It's near my job so it's a…read morequick run on lunchtime. The selection has drastically changed but not to where if you're looking a quick outfit to a cookout or club. There was rarely anything suitable for work attire. To be honest it's a hit or miss when shopping here. Maybe they should ask what the people are looking for instead of having clearance sales on items that should be donated to Goodwill or trashed. I'm guessing they are still in business for their targeted customers.

The store was clean & everyone was wearing a mask. The manager was friendly & very helpful! A great…read moreselection for even better prices. I wish I had one closer to home.