I'm glad it's not called Irresisterbles because that would sound incestuous…read more What a cute little clothing store! The only reason I didn't give it 5 stars is that it's a little pricy for my tastes, but a lot of places are these days. It was a good experience with positive friendly service. The girl I was with couldn't be torn out of here, bought several items (paid too much for them - or rather I did, but she's worth it, and looks great in them)... lots of chatter with the employee. I wouldn't say it's a hipster clothing store, it's more of a fashion boutique with unusual stuff and things that really stand out. I don't know much about clothing but I know I really like this store, and I can't imagine Richmond having a better boutique-like place for women's clothing.

I've been to this store a few times, always hoping to get a better experience. They always seem to…read morehave a lot of staff which is great but they just hang out at the wrap stand chatting. There were sign's everywhere saying to respect their store hours. I guess some customers don't leave fast enough which I'm shocked it's such a problem it warrants signs in every corner. I guess the employees can't wait to get home. Most small businesses are accommodating especially when sales are few. The store looks really dated and the selection is meh but it's really the snotty vibe that is a turn off. I'm shocked they are still open.

I love this store! There have been times when I was just poking around in here, just checking…read morethings out and the employees have always been kind and not very pushy. There have been other times when I was looking for an outfit for a specific event and the employees couldn't have been kinder...running back and forth pulling things off racks to help me put together the perfect outfit. This is a pretty quiet store and the vibe is great.

There are a few WHBM locations in Richmond. I think I like this location a little better than the…read moreone in Short Pump, mostly because it's a little quieter. Large crowds overwhelm me and here I can shop at a relaxed pace. The manager was very helpful and friendly during check out. We even discussed my previous application to WHBM and she asked if she could look me up in the system since they were hiring. It's nice to see a manager that wants to hire from it's target customer base.

I was in the area and didn't feel like driving all the way to Carytown for a thrift experience,…read morelooked up places nearby and this place came up! I started looking at the racks outside and felt very hopeful after looking at the prices. The store is very organized in my opinion. As a midsize, borderline plus size girl, it was really easy to find clothes that actually fit. The dressing rooms were convenient, the selection is good quality and I love the brands they have, the pricing really isn't that bad. It's a curated selection of what's fashionable without breaking the bank. I'm glad there's one in Richmond, I'm glad there's one in Virginia Beach! More on that later though on their actual business page lol

4/23/26 @ 7:25 pm : We were in the area & my son got excited at the sight of this store. He loves…read morefashion. He was hoping to find some cool things at great prices. Unfortunately, we stepped inside about 35 minutes before they were going to close. Others came in after us. No one, and I mean NO ONE, spoke to us when we came in. We browsed around & a young lady came and slammed a pair of jeans in front of me on the rack. She did say "excuse me" while doing so, but the attitude was very clear. Not sure why people get so upset when they are still open. At that point, I knew I wasn't purchasing anything from that store. I had to get my son out of there, but he was still excited at some of the things he was finding. He's a teen - He doesn't pay attention to bad attitudes or poor customer service the way I do. So, he was unfazed. The longer we stayed, the more irritated that young lady looked. I walked out because he was taking too long browsing & I could feel myself getting upset by her behavior. They brought in the racks from outside & the young man did finally say "hello" to me as I was walking out. Weird! Even if he was ready for everyone to leave, he didn't show it as rudely as the young lady did. Instead of being called "Uptown Cheapskate", they should rebrand as "Uppidy, Stuck Up & Rude Cheapskate". That fits them more accurately. Needless to say, we will NEVER go back & their men's section is extremely small compared to the rest of the store. They won't see a penny of my money!

The service at this location is exceptional! Every time I come here I am greeted with a smile and…read moreprovided with more information and product knowledge than I arrived with. I only shop here during the semi annual sales because of the price and quality of the clothing! The clothing is not made well at all especially for the price point.

I visit Lane Bryant probably once a month in our local area. I am so glad we have one this close…read moreto us. I find them to have fashionable plus size clothing, that I generally like or even love at times. My only complaint would be the pricing. I only buy from them when it is either on sale or I have a really good coupon (which you can get simply by being put on the mailing list or sign up for emails/text msg.). I find that most of the staff at this particular store are VERY HELPFUL and go out of their way to assist you. They will bring clothes to you in the dressing rooms, hold items that you are going to purchase on the back counter for you, and always greet us with a smile. Great Service! That gets ***** 5 stars!

Great shopping for special occasions or just finding something different. Located in nice area…read morewith plenty of security and lights. The clothing and accessories are so unique. Customer service at the registers is outstanding

I Have A Complaint on the Regional/General Manager from Maryland. I am trying to reach the…read morecorporate office with a complaint. I just got off the phone with the Regional/General Manager from K&G in Maryland. Nothing was resolved by the Regional/General Manager of the White Oak store. Just a bunch of hot blown air to the customer. He promised me something out of the store as a compensation for the hardship that I faced in his Richmond store and then when I asked him about it later he acted like he knew nothing. You, see, apparently he is not in Richmond but in Maryland. I see why the subordinate leadership in Richmond is just as bad as he is. K & G needs better leadership. I faced a very difficult time over the years dealing with the manager in the Richmond store. She is very rude and follows customers around the store and makes the shopping experience very uncomfortable. Because of this I have not been in the store lately because I am in fear of harassment. I hope that someone from the corporate office reaches out to me soon so I can fill you in on what was promised to me in compensation for the Richmond store management and employee behavior. I am truly dissatisfied to have been lied to by the Regional/General Manager. This review only shows a little bit of the problems with your Richmond store.

Did not say my order that was paid in full would be refund if I did not pick up on assigned day the…read moremanager could not be be bothered to help locate the refunded merchandise. Really piss poor service. Do I need to buy here NO and this makes it harder to want to. Especially when this store closes at 7pm.

This is my favorite Carter's location, the staff is always friendly and helpful. I came in here on…read moreSaturday, 8 days before Christmas looking for matching family PJs so we can take cheesy family photos on Christmas morning. I wasn't expecting to find any, given that it's almost Christmas, Charlotte the sales associate was able to find the sizes we were looking for in the back and help me with a return. She went above and beyond. I will be shopping exclusively here from now on for my toddlers clothes.

I went in to Madewell today for the first time after hearing wonderful things about their jeans…read more I'm in the process of leveling up my wardrobe (new year, new me!) and replacing lower quality pieces with higher quality pieces. I guess it's time to be a grown up! Jeans are really funny and you can be completely different sizes depending on brand and cut. So, as much as I hate trying things on, I decided to pop in and give them a test drive. Well, people definitely aren't lying! The jeans are soft, supportive, and definitely high quality. They're thicker than some others that I have from a different brand and I really enjoyed everything about them. I was surprised to find that my normal size fit me very well. The young lady who was working today was very nice and helpful, without being overbearing. My favorite kind of employee interaction! Definitely glad I came in today and looking forward to owning my very own pair of Madewell denim in the new year!

I had a disappointing experience at this store. I selected sale items from the sale rack and was…read moreready to purchase. There was a sign that stated that all sale/clearance was additional 30% off. The sales associate told me not everything on the sale rack did not qualify for additional % off. If that is indeed the case they should remove those items and display them separately from the 30% off sale items. This is very misleading and false display of pricing.

I generally do not rate every clothing store I visit because I just don't have the time. However,…read morewhen you have a great shopping experience, you want to share it. I stopped by this location because I was looking for something in particular that had sold out online. I was greeted when I walked in by an associate wearing a big smile, and every single associate in that store had helped me in some way by the time I left. Every interaction was friendly and helpful. I cannot say that about every store I shop in of course, and in fact, I haven't had a shopping experience like this in a very long time. (And unfortunately I shop quite a bit. lol). When I left the store one of the associates Rhianna had even sent me a reminder about an item I may want to order online because the store didn't have my size. So attentive! I will visit again when I'm in the Richmond area.

I'm an Anthro fan! This one is usually well stocked, beautifully appointed and has great customer…read moreservice. Love the window displays and creative merchandising. The back sale room is like finding the Holy Grail!