Cancel

Open app

Search

Old Navy Outlet

3.0 (74 reviews)
Closed 10:00 am - 9:00 pm
Updated 1 month ago

Old Navy Outlet Photos

You might also consider

Recommended Reviews - Old Navy Outlet

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Store hours stated as closing 6pm but they chose to close at 5:30pm
Samantha W.

This was our first time coming to this mall. Farther than we usually drive to go to a mall. But we made an online order and it was ready to be picked up at this old navy location. Plus we had 2 items to return. We checked closing time online beforehand. Closes at 6pm. We arrive at the store at 5:40pm, the doors are closed with a small opening - we walk in and an employee says "oh we're closed". We said we just had a pickup order and a return and she replied: "we closed at 5:30 today and we already emptied our tills and all the machines are off" (meanwhile there was one customer at the register still being helped) my husband asked if they'd be able to help us out and she again repeated that they've turned off everything so they can't... They closed at 5:30pm... Even their store hours posted outside for this exact NYE date said they'd close at 6pm. There was another woman there at the same time as us trying to get into the store and they wouldn't let her in and the manager "Josh" told her they were closed. She was very upset and said this was not the first time they've closed early at this location. I'd understand if for some reason only 1 employee were closing and they had some sort of family emergency or something and closed early and left a sign outside stating a reason for early closure...But having 4 visible employees standing around and closing 30 mins early is ridiculous. As we were walking out of the mall - with a few minutes til closing...other stores were open. I saw a guy walk by the nike store and asked the employee by the door if they were open and he said yeah there's still 3 minutes (because it was 5:57pm). Meanwhile the old navy chose to keep their doors open and turn customers away at 5:30pm. Probably kept their doors open to abide by the malls rules.

Monica P.

This store always Closes earlier than what is posted in the window and website. The Manager on duty "Josh" has turned us away, even though we still had 14 mins to closing time posted and we knew the exact items we needed. This has happened more than a couple times for us. We only go to the mall a few times a year & this has been such an inconvenience. They are suppose to represent Gap inc but I know this is not how Gap treats their customers. It safe to safe we no longer shop here. We make the 20 mi trek to Valley Fair or Westgate. Find better employees that want to actually work their entire store hours and fulfill the goal is to make money for their store so they can work more.

William W.

My wife and I drove 30+ minutes to this Old Navy for a online pickup and return. The employees and manager (Josh) informed us the store is closed already from 5:30pm even though the sign said 6pm. Time was only 5:40pm when we entered. They refused to help us and kicked us out of the store and began to lock the gates. Despite other customers at the registers being helped and employees just standing around getting paid but refusing to help us. Unbelievable! This was by far one of the worst customer service experiences I've ever had.

Good summer sales today
Ryan C.

We were in need of a change of clothes as my 16 year old did not plan appropriately for the day out of the pool. Stopped in for some shorts and a could of tank tops. Great prices. The line for check out was not bad, but it certainly wasn't fast. What did I learn today? Why are so many stores cutting the number of people checking out customers? The lines everywhere are getting longer.

I really love this location JOSH is Super Awesome and Rebecca too . Both Manager helped beyond expectation and apologized for a register error and had to Re-ring 1200 dollars worth of merchandise and gave me $20.00 worth of store coupons for my time and inconvenience. Both are very knowledgeable about the Barclays Old Navy Credit card. I also wanted to send a special shout out to Lead Employee Marissa who I was so impressed with and showed me the Best ever customer service experience EVER and the other Sales Associate Maria who helped ring me up. I came in a day earlier to use my coupons and was advised that I couldn't use it until the next day. Marissa pre rung about 6 bags to ensure each one amounted to 75 in order to use the coupons. She was patient (as I went back and fourth for items) knowledgeable in math ( when it came to totaling and deducting sale price items). I love her she is why I am writing this review and to Josh and Rebecca for my previous experience and for JOSH offering to assist me the next day to use my coupons. I will be going there this morning can't wait!!!

Shopping kids clothing
Sean R.

Decent collection of clothes and spacious. Clean overall and wait time at the register is at the minimum due to multiple cash register opened.

Michelle C.

I'm an old Navy fan, I love the easy going style and the good quality cotton used for their clothes. I have been in many old Navy stores here in the Bay area, and unfortunately I have to say that this one in Milpitas is one of the less organized...very messy, clothes on the floor all around, items misplaced...and just 3 cash registers opened with a long line, the result? It took over 15 minutes just to pay for a shirt!

I was waiting to be checked out there was only one cashier and this lady (maybe a manager?). She didnt once look up to help. :o(

See all

Photo of Sairam B.
116
89
7

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Aditya B.
29
42
15

7 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

16 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

17 years ago

Helpful 4
Thanks 0
Love this 5
Oh no 0

17 years ago

Helpful 3
Thanks 0
Love this 3
Oh no 0
Photo of Vivian D.
11
125
84

12 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Kat E.
538
1077
1039

17 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

13 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0
Photo of Ryan C.
77
38
1

12 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Linh N.
260
391
1263

16 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

18 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Jan E.
183
404
2496

13 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Neil K.
6
604
2

17 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Dan M.
161
140
0

17 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Subrosa I.
155
612
94

14 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Leesa L.
34
80
97

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

15 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of J T.
142
573
39

15 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Justin S.
65
75
21

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Nikie R.
97
45
525

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

20 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ice C.
0
13
0

10 years ago

Worst customer service ever!!! Called to see if they had a product in stock and was placed on hold for over 20 minutes!!!

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

16 years ago

the mannequins talk to you, don't ask miliza for paper bags if you only have one thing, fights are known to break out.

Helpful 1
Thanks 0
Love this 0
Oh no 0

17 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 2 of 2

Old Navy Outlet Reviews in Other Languages

Ask the Community - Old Navy Outlet

Review Highlights - Old Navy Outlet

The thing about being a factory store, though, is that you can't return the clothes online that you buy from the regular store.

Mentioned in 2 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Men's Clothing 5,605 times last month within 15 miles of this business.

Verify this business

UNIQLO - 10.18.25 entrance

UNIQLO

3.2(97 reviews)
0.1 mi
$$

Super happy that there is a UNIQLO location here in Milpitas with decently easy to find parking…read moreavailable throughout the mall. Well stock shelves and it feels like there are always new items to browse whenever visiting the store. The staff members here are super helpful. Only complaint as I wish to check out line with move more quickly, and for there to be a separate line for returns and online pick up with a separate entrance from the standard checkout line.

Simple, high-quality, everyday clothing [Milpitas CA]…read more Visited this Uniqlo store located at the Great Mall in Milpitas (Bay Area). This store is bigger than the one we have in Roseville. Sometimes they might have a slightly different discounted merchandise depending on what sells better with the demographic so we wanted to check it out. The dressing rooms are at the "tunnel." The sale items were indeed different from what we have in Roseville and I ended up finding jeans I liked, had it altered for $5 (the jeans were under $20, any bottoms purchased over $20 is free alteration). My item was ready for pick-up in a couple of hours. The employees were friendly and helpful and provided great customer service.. The Great Mall is one big circle and Uniqlo has two entrances on each end... I think it's the only store that has that feature. Best entrance to the mall would be from Entrance 4 (near the Dining Pavilion) or Entrance 1 (across from Camille La Vie). Review #3941

Photos
UNIQLO - Attack on Titan tees!

Attack on Titan tees!

UNIQLO
UNIQLO - Kids holiday sweaters

See all

Kids holiday sweaters

Old Navy Outlet - menscloth - Updated May 2026

Loading...
Loading...
Loading...