IMHO Gosh darn it, I missed the sale of the year! I love Bath & Body Works' foaming soaps and usually try to hit their sale when all hand soaps are $2.95 each... (I missed it by two days...) Well, I needed to restock and had received a 25% coupon to redeem, so I grabbed a few of my favorite scents. The current promotion was Buy 5 for $27. I was able to stack my 25% off coupon on top for a good savings. I also had a special coupon that offered a free gift (worth $16.95 or less), so I added a bottle of bath wash. I wish I had gotten the name of the young lady who helped me and answered all of my questions, but she was the one who greeted me when I first entered the store. She was eager to help and genuinely friendly. Thank you! read more

I really like the variety of smells and fragrances,that they carry. I'm taking about the hand soaps. I started buying the refill soap. Your mostly paying for the container, which most throw away after their done. I wait till they have their specials. I try to get them when they are under $4 dollars. The refills never have the new smells. I always order online for pickup. I hate the crowds and waiting in the long lines. Seems like most retail stores nowadays are always under staffed. Also everything is already bagged,no extra charge read more

See all

I will give a zero if I could! I love their products, but I don't think I will go to Great Mall store anymore! I ordered a 4x 8fl oz Japanese cherry blossom body lotion at Great Mall (San Jose, CA) and when I arrived, the counter gave me 4x travel size (3fl oz) instead. And I told her it is not the right size, she gave me a look like I'm cheating. So, I have to dig in my email and show her the prove. Later, she talk to the manager and brought the manager to me and told me that they have to cancel my order and re-enter the whole entry due to I order an old packing (design of the bottle) and they are giving me the new packing which is with a higher price. So, I have to pay extra dollar instead of what I original pay on Bath and Body Works original website. I said NO! I told them, I buy from the Bath & Body works website, it is not my fault to pay the price different while you guys didn't put the correct information online. You guys can list "no inventory" on the website! And I'm not going to pay your fault on my account! The manager was rolling her eyes giving me an attitude while she was busy on her phone call and later she just said let me go, like she is doing me a favor! I'm paying my real money with real price, not some 3rd party site and I don't deserve such an attitude! I will not go back to this store again. Worst attitude ever!! read more

This is my go to when placing online orders for pickup in store. They're located just a few doors down from the Jollibee entrance at the mall and the weekday afternoons have always been pretty empty. They just ask for photo id and out comes my order. They're pretty consistent with packaging it with double bags since I tend to order quite a bit (got to take advantage of $3 soap and when it's candle sale day!) read more

See all

Good place to shop. I love the 75% clearance event. It's great when they have scents that I like so I stock up! The store is always clean, so makes it easy to shop. read more

Sale, Sale, Sale! Huge selection of great products. All kinds of scents for every possible need. This is my go to place for bathroom and body products. read more

Bath & Body Works - Sale, Sale, Sale! Huge selection, great products. - Cosmetics & Beauty Supply Near Me - Milpitas, California

It was my favorite store. Everyone was friendly and nice, but not anymore. The other day, I went to the store to pick up. I forgot to apply the coupon when I made my order online. So I showed my coupon to a cashier and ask if I still can use it. She was like "What's that..." (obviously she didn't know why I have it. BBW sent it to my place!) The coupon said "FREE BODY CARE ITEM (UP TO $17.95) WITH ANY $10 PURCHASE VALID IN STORE AND ONLINE". The cashier said "You can't use it, because you got soups. It's only for body care items". I thought I didn't read the coupon well, so put down my stuff and took a look the coupon again. It didn't say that I have to buy body care items. So I decided to ask another staff, but she wasn't sure. She even asked me to ask the cashier again. I think it was one of her role to check for me though. Then the cashier raised her voice and said "I already told you, you had to apply the coupon online!!" Hello? When did you tell me about it?? So I said "I got it, so it's not valid anymore, I should have done it when I ordered. BUT it doesn't have to be body care items." She said "Right!!" I was ok if I can't use the coupon, I JUST SIMPLY ASKED IF I CAN. I know they're busy from time to time during holiday season. But she is the one who decided to work for BBW, not me. I have right to ask questions, she is obligated to answer properly because she is getting paid. Her attitude was unprofessional and unacceptable. So watch out everyone, there is a grumpy cashier who can ruin your happy customer mood. read more

Walked in. No greet. I had to walk up to the stocker and ask for help. I asked for the 4 for 20 sale items from online. She looked at me. Then said ohh the sale items. She then pointed and walked me to the 3 buckets that had items for sale. Guess what. The MALE Cedarwood, old fashioned(formerly Noire), and Oak. My scents that blend well for my skin. Talk about lucky me. I bought all. The body creme and all the mist oak spray. A few lotions. Total $72. I paid $33. Bargain for the next 9 years. I bought about 6 lotions back in 2013. 4 lotions today. I have 3 of that former 6 left. They last. I use scented lotions when I don't use body oils. Body oils are better for my skin. But the lotions are portable and do a great job keeping the ashy hands at bay. Thank you Bath and Body works for thecreup in supplies. See you in 9 years(crossing fingers) ... read more

Just went inside to look at their seasonal stuff and was immediately profiled. The salesman insisted on giving me a bag even though I didn't plan to purchase anything. I felt like I was being watched and when I walking out to leave I saw the guys face like as if he was shocked I chose not buy anything lol. I've worked in mall retail in my teenage years so I get the dynamic that managers set for workers to watch customers to prevent stealing. However, this is why I avoid malls and wont be returning. read more

Didn't feel strongly either way about this location but more downsides than upsides, I suppose. Had to wait in line to get in, about 10 mins or so. Appreciate the efforts to keep people safe. They have a station of hand sanitizers right at the entrance to use upon waking in. I might've missed it, but I didn't see a scent free option here, which would've been nice if you're planning on trying anything on. I had a list of items I wanted to check out but almost all of them were sold out/not available at this location. I only got 2 body creams and that too, from one of the associates, which brings me to my next point. I asked a female associate, didn't get her name but she was quite tall, on where I could find the items in question. This is where I expect them to walk me to the area(s) of my items and point them out. Nope. She just said everything on my list was in the 75% off section and what they have out is it. Gee. Thanks for the no help, lady. After walking around like a lost annoyed puppy, I finally saw Chris (I think that's his name), another associate. I asked him for my products and he checked the back and came out with 2 of the creams I wanted. THIS is the service I expect! My visit was made much better because of him. It's not so much they didn't have items in stock as much as the first associate was useless AF. Note: apparently their in-store prices are higher than online and they don't price match. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Milpitas, California

I ordered my candles online and to pick up at this location. When I got there I called them and they advised me to park in front of old navy where the orange poles say curbside pick up. The lovely girls came a couple minutes later, I showed them my I'd through the windshield and they put my order in my trunk. Very convenient!!! read more

Their everyday prices are kind of high for what you are getting but this location consistently runs good sales on most items. You will see a lot of buy 3 get 3 for free sales, which may sound good but overall it's just a slight savings since you pay full price for the first three items. Their best sale by far is their annual 75% off sale, during this time you can get plenty of good items for men and women for dirt cheap. In addition to sales days, they also have a constant rotation of seasonal favorites for face, body and home. Wallflower scents and diffusers will get marked down but decorative warmers are usually always expensive. If you decide to shop here, sign up for their rewards, you can get free items and coupons from time to time. read more

Bath & Body Works - Halloween Is Right Around The Corner - Cosmetics & Beauty Supply Near Me - Milpitas, California

I experienced poor service from clerk to manager this Saturday. They packed my purchased item and forgot to charge me for the bag. The practice of not informing customers of bag fees upfront made experience less than welcome: read more

I work here, so I feel as though my response might be biased. Bath and Body works at Great Mall of the Bay is one of the nicest stores I've been to. They have a convenient location, friendly staff, and bright atmosphere. They don't bombard you with questions while you shop; their friendly staff check in with you and give recommendations. There's always a sale going on too! This store is perfect for everyone: gifts for moms, dads, friends, and graduates. Hope to see you soon :) read more

STORE: This store is inside the Great Mall. I can't complain much about the store considering it's your typical BBW store, and they're all pretty much setup the same with all the same merchandise. MERCHANDISE: They've got all kinds of scents whether floral, sultry, or fruity depending on your preference. Lotions, bath gel, body shimmer, body spray, candles, soap, shampoo, conditioner, exfoliators, hand soap, anti bacterial gel, car fresheners, air fresheners, shave gel, lip balm, lip gloss, face wash, face moisturizers, and just a ton of products for your body overall. SALES: I look forward to their semi-annual sales they have in December/January and again in June if I remember right. They deeply discount their stuff during these times of the year (see photos). My favorite is to stock up during their sales for gifts to give throughout the year. You can purchase up to $30 and get an extra discount by filling out the online survey listed on their receipts. With their semi-annual sales plus the receipt discount the prices are really good. OVERALL: I thoroughly like that they have testers so if my hands are dry sometimes I stop by to try out a new scent and might as well moisturize my hands at the same time. read more

See all

Exchange and return are not welcomed. Maybe I misread the policy online but the person at the registrar was not friendly at all. Denied exchange and return without a receipt. Did not offer to look up using my credit card. Once I found my receipt on my phone, she just did the return and not exchanging the item that I want. When I asked her, she said that the return has been processed and there's nothing that she could do. No customer service all all. https://customercare.bathandbodyworks.com/hc/en-us/articles/6046192854803-Return-my-Online-Purchase-in-a-Store-United-States read more

Semi Annual Sale time baby... stock up and get the deals now... my go to is Sweet Pea ... since day 1 ... pretty well stocked .. they let you try all the hand soaps there... the staff is great and believe it or not very knowledgeable read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Milpitas, California

You know I just love the buy three products and you get two more products for free, right? Well-I like shopping here because the products here smell wonderful and make you relax. I am glad Bath & Body Works Stores are located all over the world. I'll write about all the Bath & Body Works I shopped when Yelp opens up the Far East Region, ok? read more

Bath & Body Works - Do you know a very famous Hallyu Star uses Warm Vanilla Sugar Spray? - Cosmetics & Beauty Supply Near Me - Milpitas, California

I've came to this location during my lunch break. which is when they're less busy on a weekday. My experiences have been pleasant and even scored great deals on what was left of their semi-annual sale. I was able to get their plug in bulbs for $1.87, soaps for $1.50 (stacked my 20% off coupon), and one wick candles for $3.68. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Milpitas, California

See all

The little girl that was the cashier this evening with glasses, baggy black sweater, and mask below her chin was RUDE af! Her custome service skills sucked, she was busy on her phone and wasn't paying attention. She was incompetent about the sales that were going on and had a bad attitude. Not sure how they hire people who have no customer service skills and allow them to provide unprofessional service to customers. read more

So I did a online purchase last night and i was waiting for my order to be processed. My kids and I ended up going to the great mall. As I passed by bath and body works I seen the employee Chris. My order still wasn't ready but Chris came to the rescue and got my order number and completed my order. As I was shopping again for my kids. Chris came up and said here you go. He made my day and saved me a trip from having to come back. Also I was able to make sure everything I ordered was in stock. Thank you so much. I greatly appreciate your customer service. You went above and beyond to make sure I got what I ordered. Thank you so you made my Christmas amazing. Give Chris a raise. He showed what customer service looks like. read more

I love this store because they always have big sales. and I love their shampoo body wash lotion, and always smells really good they have some nice candles accessories so come check out the store and if you like a big sale that's even better. read more

Good store and well packed. I happen to come in the other day when they were having a huge sale. As I hate shopping, I hated the long lines but am sure it's not like that every day. Store manager seemed very nice and helped me find what I came in to buy. As there was a big sale, I ended up buying more than what I planned to buy. The girls at the register are a bit slow but nice. read more

I always make a pit stop here to stock up on the anti-bac soaps. But they were selling some new perfumes yesterday, and I left sneezing since I'm so sensitive to those dang perfumes! They always have lots of deals going on, and thats why I like coming to this store. Workers are very friendly, and the store is large to maneuver around when it's packed. read more

I decided to give this store a chance again because prior to this I had a terrible experience and yet again I had another terrible experience. Veronica was very rude and gave attitude. If she doesn't want to work there, she shouldn't. The moral of this company and store specifically is definitely going down. They need to hire better people with better communication skills. read more

Good place to pick up gifts and they always seem to have good sales going on. Friendly employee helped me pick out what I wanted.

I had a wonderful experience here. All the sales associates were extremely helpful to me. I had my care dog with me and they were extremely nice. Thank you read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Milpitas, California

From the moment I walked in the store the associate greeted us and was very friendly . She made us aware of their 40% off Cyber Monday sale. We were then met by Monique who was very knowledgeable and answered all our questions. She assisted us in getting everything we needed and offered suitable similarities for products that were out of stock. I will definitely come back to this store. read more

This store is much better than the Valley Fair and the Stanford stores. When there is a sale going on, people who come here aren't crazy and bumping into each other for some reason . As always, staff here is attentive and friendly. They try to get everyone checked out as fast as they can - since when there's a SALE... the line always goes very long. The merchandise is very organized and it ALWAYS smells like a holiday here ! They either light up a scented candle OR switch on their plug-ins. Passing by the store will definitely make you come in and trace where the gorgeous scent is coming from. The store is close to entrance #1 and so it's not a very long walk in case you bought a load-full. Clean, clean, and nice-smelling. Sometimes I feel like I absorb some of the fragrance here when I just drop by ! It clings to ya : ) read more

Love me some hand soaps from bath and body! My fave is the eucalyptus mint and peach Bellini!

Love the store even I don't come here more often like I use to before. Just when they give me some freebies or need to purchase some gifts. Well, this time my sister was asking me if I can get her some body lotions, she knew that I always get coupon and also a smart shopper, haha..Not really sometimes..;-) Digging in my purse and found some coupon which were about to expire in 3 days, I ran to the store. Very nice and organize, it helps me to easy find the stuffs I want. For sure you will hear this " Are you finding everything ok ?" from all the worker there, lol..Lucky them, I wasn't in a bitchy mood to respond " Do you really care ?", lmao... I would never buy anything full price at this store. They always have promotion and coupon throughout the year so no worries. They have large variety of scent but I stick to my favorite one "Japanese Cherry Blossom". When I did the check out, the lady was nice and patient with me with all the transaction & coupon used. She also give me so many coupon that I can use now or for the next time. Girl, you know how to kill me ..;-) I walked out with super heavy bag and happy smile. I can't really smell myself with the perfume I wear but I can smell my skin with the lotion, umm.. Halloween is coming, go treat yourself with "Bath and Body Works", no trick, just treat.. XOXOXO read more

Bath & Body Works - Smell me, my favorite scent..!! - Cosmetics & Beauty Supply Near Me - Milpitas, California

This place is a joke. All Bath and Body Works store that ive been to has a rewards app. So i didnt know that this one does not know what the rewards app mean. Anyway, i was paying and showed my rewards number to the cashier and she was like "what will i do with this?" this is the first time ive seen this app. I will never go back to this store with people who are so behind technology read more

Worst place ever go to a different location. Rude, unable to listen to protocols and should've been shut down. I'd give them .5 if it was possible. We've been waiting for 5 hours for the annual sale. The manager told us to wait around, leave, and to walk around, but we kept doing that. We ended up losing our place in line, the fire marshal was called multiple times to remove the lines and such. We were yelled at multiple times to leave by that same manager as the workers attempted to do the same. It bothered me how he had such an attitude. We took this into action and told customer service about such unacceptable treatment. They don't even have a line placement service when it's CLEARLY posted on the window. When I tried the automated system it said there was no line and we were able to walk in. Chris (the manager) is unable to accommodate to the customers, miscommunication between him and the line of customers (giving them false hope 10 minutes before closing allowing the lines to continue) and left me clearly upset and unsatisfied. TLDR: Go to a different location, they have a more organized set up as well as abide to the COVID protocols. read more

I rarely get food service here but Kayla helped me with picking up my order and I was so highly satisfied !! She took the time to really search my stuff and is very inventory knowledgeable. read more

The lady at counter said I could only avail this code for online sales!!! Really??? I don't see that anywhere on this, and by the way We did not even get any associate discount! The valley fair outlet is so much better than this one! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Milpitas, California

Great place to stock up on small gift. They often have really amazing after holiday sales. It is a tradition in my family to go to the after holiday sales and buy a year's worth of shower gel, hand soap, and lotions. I never feel that the candles are a great deal, though. Some of the products smell great. Lately, they have begun to smell to much like real food, though. I don't actually want to wash my hands with something that smells like the breakfast syrup that I am trying to wash off. I will be going back and buying out all of the good stuff. read more

Horrible service. I was given a coupon for a free 3-wick candle when spending more than $20, and I sent it to my boyfriend to pick me up a few candles , well the sales associate said it was already used but that is not possible because I just signed up and received that code and the link I sent to my other friends, they redeemed a new code and were able to use at another BBW in San Francisco (Stonestown) I find this very time consuming and horrible customer service and I hope as a corporation who constantly has promotions, teaches their employees to honor coupons across the board, not discrimite because my boyfriend did not talk back or argue that the coupon is valid. Unfortunately, I was not available, but I would have asked for the manager on duty at the Great Mall store in Milpitas before leaving. And have them honor it. I hate when store associates play dumb because the person buying is passive aggressive. read more

One of the tags from the Family Giving Tree that I "adopted" was a wish for Bath and Body Works items for a 14 year-old-girl. I'm not that big of a fan of this place. It smells like sugar. So much sugar, in fact, that by walking into this place is forcing me to get a root canal today. OK, not really a cause of the root canal, but their scents here are too overpowering and too sugary for my liking. I'm a bigger fan of The Body Shop with its more subtle "adult" smelling products. read more

Their aromatherapy line is better than their usual gourmand selection of hyper perfumed soaps, lotions and potions. Try Eucalyptus Spearmint for morning energizing showers and Lavender Chamomile for evening soporific ones. The price point is higher than the rest of the store, but that's a reflection of quality. This cost/value model cannot be extrapolated to romantic relationships where the emotional cost is usually inversely proportional to their value. Emotional cost does not equal emotional investment, which is a necessary component of any relationship worth having. Perhaps emotional vampirism is a more appropriate word. Christina, the store manager, was very helpful. There were also no lines at the store which reiterates that savvy shoppers don't do Black Friday or other hyped up non-deal days. Of course, if you love waiting in a seven hour line of 1,000 people to get a $4 toaster, then disregard this tip. -1 star for not providing the wooden scoop with the sugar scrub. Even for a few dollars extra, it would be well worth it. When I looked online to find the scoop it was shocking to read most people used their hand to scoop out the sugar and oil. This is not only unsanitary, but also inefficient. Still searching for additional scoops to supplement my current one that I purchased years ago at BBW. read more

(semi cross posted from the Valley Fair review) I hate this place. Only because I tend to buy too many different types of lotions when I go in. One year I went through all my lotions and threw out all the old ones. Between this place and Victoria's Secret, I must have thrown out at least 10-12 different ones (and kept another 5 or 6). Yet I keep going back and buying more - although not with the same addictiveness that I used to buy with. I do like that they have good sales from time to time and can get some great deals during their seasonal clearances. My favorite purchase from here is not their lotion but the C.O. Bigelow lip shines. They are addicting. I hate when they discontinue lines and fragrances that I like. When I first met my bf, he was using their White Tea & Ginger anti-bacterial hand lotion. I told him he smelled like a girl so he doesn't use it as much (he said he tried to find the least girly smelling one) but if I smell it now, it reminds me of when we first met. Cue: awwwwwwww. But I can't find it there anymore. Luckily I still have a tube left. This location isn't as bad with the sales people coming up to you and telling you about their promotions. It may be because this location feels a bit less crowded than some of the others I've been to. read more