I love Sephora and I love the manager Abigail. What a great combo. I was having a bad day, a really bad day, so I stopped by Sephora to buy something to fix my face after tears had ruined my makeup. I was looking around for this and that. I basically bought everything from the Dior section, a couple items by Too Faced, then I was looking at the perfume. Yes, I needed a bottle of Miss Dior so I had to ask someone for help as they don't keep it on the shelf. Enter Abigail. She got someone to help me with the bottle of perfume and also answered so many questions I had. I really had swollen eyes, and needed a quick fix. Abigail to the rescue--AGAIN! She showed me several products, advised me on how to use them and then listened to what I wanted most--a quick fix, not a long term commitment to my puffy eyes--they were from crying, not always that way. Thank you Abigail. I finally had my little shopping basket full and was ready to check out. She told me how many points I had accrued, didn't make me stand in the line and wait to pay and was such a helpful and sincere person. For her, I will make sure I only shop at this Sephora for all my make up needs. read more

Tldr: Staff act like 'mean girls'. Made us feel uncomfortable and unwelcome. This is the first instance where I actually didn't want to shop there. Came here today (Wed. 9/2) around 2:45 pm with my mom. There had to be enough staff to personally help each customer in the store, yet we were invisible. I flagged someone down to help my mom find a skincare product. The sales rep kept asking her what her price range was. We asked for the most applicable product, we didn't ask about affordability. These girls were so 'fake nice', it was nauseating. Just because you plaster a smile on your face and speak in 2 octaves higher than your normal voice does not hide the fact that you're rude. You're working at an outlet for pete's sake, have some humility. read more

Very clean, orderly & well stocked store in the Great Mall. Busy place, but not overly crowded. If you are a Beauty Insider, you get a choice of 4 items as a birthday gift - no extra purchase necessary! I was glad to see they have restocked the Selena Gomez scented balm and I finally got one! Will be back for more essentials. read more

SEPHORA - Birthday freebie & Selena balm - Skin Care Near Me - Milpitas, California

Don't be fooled by the mini Sephora inside Kohl's at Great Mall! I almost made that mistake--thank goodness someone told me to head to the main Sephora store at the other end of the mall. What a difference! When I walked in, I was relieved to see a full-sized store with a wide selection. My hope was instantly restored. The Kohl's location had very few products, barely any staff, and the help I did get wasn't exactly helpful. The main store was busy, but I was lucky enough to be helped by Donna--and she was amazing! She guided my friend and me through all the essentials, from primer to mascara. We both walked out with soft, flawless beats, bags full of product, and big smiles. I'll definitely be back--and Donna is my girl from now on! read more

Very disappointed with the customer service at the Sephora inside Kohl's. The morning supervisor, Bertha, was dismissive and unhelpful regarding my damaged perfume purchase that cost nearly $180. Customers deserve professionalism, respect, and better service than what I experienced. read more

I like this specific location since its close to home. However, some of the employees seem unapproachable and kind of stuck up which makes it hard for me to approach them when I need help. It is very welcoming I could say that. I had a pick up order and a return to make the same day and the employee at the register just seemed so done. I understsnd that me coming 30 minutes before was my fault on my end since theres a two hour window for pick up orders but it does not take four hours to complete one order. Plus I was the only one there that was doing a pick up order. I only bought four items. When she handed me my order she completely forgot about my return and was like "have a nice day!" Had to remind her that I had to make a return for the third time. Other than that, I've had good experiences at this store just not for the one time i'm doing a BOPIS order which is insanely annoying read more

La atención es muy mala, si llegas primero atienden personas que llegan delante de ti, (después) te dejan de último, hacen mala cara y la verdad piensan que uno no tiene dinero para comprar algo read more

One of the dirtiest stores I've ever been to! Gross! How can I trust your products in this environment? Disgusting for sure! read more

See all

Extremely bad customer service, no one is willing to help and they move you around from one BA to another BA. They are just not interested to work. During their duty they do their own shopping. Also, it's very unhygienic and dirty. Testers are not clean and lots of them are out. Looks they have lot of folks who is working there but no one is doing their job right. Better to go to valley fair or Stanford Sephora. read more

Did nor have a pleasant experience. The woman with curly hair was not kind and very rude.

I don't have curly hair but a hair stylist recommended I try curly hair products to help bring out the natural wave in my hair. I decided to stop in this location to get a few samples to see what I would like. The Asian man who helped me with samples was very generous with the amount of product in the packets which I super duper appreciate since I have a LOT of hair and sometimes the other sale associates act like samples come out of their paycheck and barely put anything resulting in honestly a wasted sample container... read more

The women who works at this location are ALL RUDE! No help whatsoever! Not even a "Hi! Or "Welcome!" The one in Fremont South is a better location. read more

This is the absolute WORST Sephora I've ever been to. Every time I come to this store the line is super LONG with only ONE employee at the register. Meanwhile there's 4-5 other employees walking around, I understand they're there to help shoppers but some consideration for the customers in a HUGE, long, inconvenient line would be nice It can take 10-20+ minutes just to buy one product. The other day I came here to make a return and had to wait in the excessively long line which was made LONGER bcus the ONLY cashier was selling/promoting products off to the side for 5+ minutes instead of attending to the line that had over 20+ people waiting in it. From a professional stand point he/she/they should've asked the ladies to move to the side while they continue shopping so they could help the READY people in line. I've never seen a cashier encourage the 1st person in the huge line to buy MORE new not in hand products from nearby shelves and swatch and smell and SHOP while holding up the entire PURCHASE LINE. It was so INCONSIDERATE. Everyone in line had very upset faces with good reason. Anyway a new girl finally opened up a new register 20+ minutes in, I was happy to finally be helped. Until the girl made a snarky comment to the other employee to "look at this box. She didn't use it" as if to say I used the product that was ENTIRELY FULL like umm wtf??? This is the WORST Sephora I've ever been too. The customer service SEVERELY SUCKS, it's so unprofessional, and the employees have a strange "b*tchy" culture going on here, instead of being welcoming and helping the customers. I highly recommend skipping this Milpitas location unless you want to waste 20+ minutes in line and have horrible customer service from the rude, inconsiderate, unprofessional employees. I will continue to go to the BEST Sephora locations like Santana Row + Valleyfair. read more

I came to this store couple of days and really disappointed, the ladies in front of door didn't welcome or greet us, they saw me but look like didn't see. So no no thank you for this store. read more

It was the worse experience. I am a long time Sephora customer level rouge and I have never been treated so poorly at one of their locations before. My sister and I were followed around the store. I thought okay maybe a one off. There was a sale for select items per day. This time the sign said a specific brand. So we went over to that area and got a couple items. When we went in line we were the first ones there and we were taken to a different part of the store to pay. No explanation nothing. Just told to follow the person. When we asked why. The other lady stated who knows didn't welcome us didn't say if we found everything okay or if anyone helped us like what usually is said/asked when we are at Sephora. Then while paying we found out the items were on sale and so we kindly asked if it wasn't and she rudely said no and that only certain items. Okay not a problem so I stayed I wouldn't be purchasing and grabbed the items and threw them to the side. Like what? Worst experience won't be going back. Also to FIND OUT BOTH THE GIRLS WERE THE MANAGERS! RUDE, INAPPROPRIATE, AND UNPROFESSIONAL read more

What's the point of doing online pick up when they tell you to get in the regular one? Especially when you're standing there and waiting... no one telling you until you waited for awhile to ask if anyone is going to help, only to be told there's only one line. Why is there even that sign there? read more

SEPHORA - No help at online order pick up here - Skin Care Near Me - Milpitas, California

I went like a week ago and they were so rude. One of their managers, she had like red hair and glasses was just on her phone and not helping us. We called her like 5 times and she literally ignored us. When she finally came we asked for a product and she took like 30 minutes to bring the product. I don't know if she was taking a break but she was taking so long and was being really rude. I would never go back there! read more

Arlette was super helpful in helping me with my skin care creams. She was able to recommend a good product

This is a nice Sephora! Very spacious. Many aisles of skincare, perfume, makeup, etc. Located in the Great Mall, it's one of the newer locations in the Bay Area. I stopped by yesterday while doing some 4th of July holiday shopping. Enjoyed trying some skincare on & browsing the makeup. I would recommend this location if you happen to be at the Great Mall. ** My favorite Sephora is still at Santana Row though :) read more

SEPHORA - Front of the store - Skin Care Near Me - Milpitas, California

See all

I had the best Sephora experience today with assistance from Itzi. I think I found my go-to person in-store. I came in having an idea of what products I was looking for, needing color match, my planned uses for the products, with an open mind to professional opinions for any alternatives. Her knowledge based instilled in me a lot of confidence that I was inclined to buy more than I had intended. She was very friendly and helpful and I look forward to getting more guidance and professional services from her in the near future. read more

Right after being greeted walking into the store, the manager questioned why we were even returning our items. It seemed like a silly joke at first so we answered that the items didn't work out for us (we don't owe anyone an explanation) and they proceeded to ask "why?" about three times after that initial question. After that, the manager asks, "Why returns? Why not exchanges? You guys are killing us with these returns." Obviously, the goal here was to make us feel awkward and uncomfortable by putting us on the spot but we literally do not AND should not care. There is absolutely nothing wrong with returning beauty products especially if you try something out and don't like it. Why shame your customers for trying to return? What's the point in doing that? Anyways, a couple days ago, my sister bought the Dior blush during the Sephora sale but got the wrong color which is why we went in again today so that she could exchange it for the correct one. When at the register, the person ringing her up said my sister owes $40. My sister then said that she was just trying to do a one-for-one exchange and was confused on why she would have to pay $40 when she could just easily exchange it. This employee then asked a coworker for help and this coworker said that because the new blush my sister is trying to buy is a different brand, my sister would have to just return and repurchase it but it was LITERALLY the same Dior blush just a different shade??? After they were all confused, they called over that same manager who greeted us at the front to come help at the register. As the manager walked over, they made ANOTHER comment: "Oh look here's the returner!" loudly enough for people around to hear it. The manager then looked over and saw that the customer next to my sister was also returning items and says "OH! Two returners!" I believe this manager's name is Ciele I may be spelling it wrong but that is what my sister heard -- I didn't see the spelling. I've worked in retail twice before so of course I understand the frustration in returns hurting the sales for the day, but I have never gotten upset at my customers for making a return, let alone EXPRESS that frustration to them. I would hate to lose their loyalty/business or to make them feel bad for changing their mind about an item. Interrogating your customers as soon as they walk in will drive them away and also make them feel unwelcome. This isn't the first time I've had an unpleasant experience here. In fact, it's one of many I've just decided to write this review now after so many impolite and unhelpful interactions with the people that work here. Plus, this location is always ransacked and disgusting. The employees are extremely rude and dismissive -- they are constantly rolling their eyes at their customers. Some of them won't even check the back stock when you ask for a product (shocker). Don't work in customer service if you don't like your customers or if you don't being nice to people. THATS YOUR JOB!!! read more

I am beyond disgusted with the service I received at Sephora. I asked for help in the perfume aisle from the so-called manager, and I was treated like a freakin' light pole. I needed help getting an item, and this employee, who was already at the drawer where the perfume was, rudely said she was helping someone else and would be back. I chuckled, thinking she'd have to open the drawer again anyway. But no, she flat-out ignored me, kept making eye contact like she was taunting me, and kept walking away. It felt like she told her other coworkers to avoid me, because suddenly no one was available to help, even though there were three employees standing right in front of me being present and seemingly aware of my situation blatantly ignoring me. This is absolutely unacceptable and disrespectful. Until finally I had enough and personally went out my way to look for her, she saw me in a distance coming to her and proceeded to ask if I now needed the help after 15min. She proceeded to follow me back to perfume asile I pointed out which one I wanted and she said sold out, such a waste of my time, I will never be returning to this store, and I will make sure everyone I know hears about this horrendous experience. Get your act together, Petty Sephora! read more

I wanted to check out one of the newest Sephoras in the South Bay. Since I live so close to Great Mall, I'd figured I go to this location. Good thing I checked the mall's website for the exact location because I had no idea where the store was. I didn't want to walk around in circles looking for it. This store is located by Chipotle and Columbia. So best to go through entrance 2 if you don't want to walk around the mall. I went in knowing what I wanted so I had no intention of spending my day at Great Mall. I absolutely love going in to a store with less people lol! I came in probably half an hour after they opened. An associate came by asking if I needed help, which is expected and I politely said no because I knew what I wanted to get. I noticed that this location carries some brands that others don't which is awesome! The testers are not to be used by customers for safety and sanitation reasons. However, I did notice that some testers primarily lipsticks, were used and scraped off. Overall, I like this Sephora. It looks bigger than the Oakridge location but smaller than the Valley Fair location. Staff were nice, courteous and very helpful. read more

See all

Typically love this location since it's so close to home & all the employees have been so nice and accommodating! The reason why I'm giving 3 stars is simply because of a confusion of return policies. I purchased items online & payed with Klarna. When I tried to return in stores, I was told that I can only get store credit & not money back on my card. Just based off the return policies I read on Sephora about Klarna, I was suppose to be able to get my money directly back onto a card of my choosing. I called customer service to confirm too and they said I should've been given money back vs store credit. I mean, it's fine since I shop here all the time but kind of makes you feel a little deceived?? Not sure what the intention was but if you do decide to return an online purchase made through Klarna, just be aware of the policies! read more

SEPHORA - Clearly states that you can get your money back on your desired card if you return within 30 days - Skin Care Near Me - Milpitas, California

If you already know what you want or picking up an item then you're good. But if you're seeking to get assistance or help don't bother going to this location. I have been to this location many times and each time I see staff talking amongst each other rather than assisting the guest. When you try to ask them for help they looked annoyed, as if you're bothering them. I have been to many Sephora's and by far this is lacking costumer service, I wish I knew the young blonde haired Latina girl that helped me. She was horrible. When I asked for the manager she was just as bad. They don't care about assisting or helping their guest. They definitely need to reset and get someone from corporate to train them. I would love to continue going to this location but with the horrible service I rather shop online. I have never been to any sephora location with such horrible service. read more

Such great service and help in choosing a new perfume for my niece. The store is a wonderful size with a large selection to choose from. They are also offering color match samples once again. I'm so glad I chose this location. read more

SEPHORA - Skin Care Near Me - Milpitas, California

I went in for the first time ti get my makeup done.And I got exactly what I wanted , Jackie was really friendly and welcoming. Will %100 return and %100 recommend read more

SEPHORA - Skin Care Near Me - Milpitas, California

See all

I'm super embarrassed to have recommended one of my good friends to go to the store, I already had given her a few recommendations on what to get but she had such a bad experience she didn't get anything in her own words this is what she text me from her experience, "I didn't end up getting anything yesterday friend they're little bitches at great mall girl they were no help AT ALL. They were acting like I should've known what I was looking for... like bitch.... do you SEE my damn uniform. I know WEED. Not skincare or makeup I felt so discouraged so I just left." How disgusting and unprofessional of this location. I'll even feel offended and I wasn't even there but only because I know my friend is such a sweet person that she definitely didn't deserve that horrible experience. Had I known this was gonna happen, I would've just referred her to go to the Palo Alto location since they actually do their job and they're not bitches to customers. So much for a store that is supposed to be highly set on inclusivity, Telling Everyone to stay away from this location for sure. The audacity. Hope this is discussed in your touch base. I will be following up. read more

The checkout line was too long, and the staffs were in no hurry to resolve the line. One of them actually cut off the line to check out for another customer she was helping?! It makes no sense to me. read more

Omg girl working at Sephora inside kohls is amazing! she was so sweet to all the costumers, she was amazing with the lil girls counting their dollars to buy stuff. She treated everyone the same and it was the sweetest thing! read more

I was in the area and decided to buy some new powder foundation. The first time I went I met a sweet lady (forgot to catch her name) and she color matched me and found the perfect product for me. What I love about them is that they really recommend what's best for your skin. The second time I went, I went for a liquid foundation and Samuel helped me. He is so on point for a color match and again he recommended me amazing products for my rosacea skin. I ended up buying foundation, setting powder and setting spray. ( all of which I love using now) The third time I went I was looking for tinted moisturizer and again was helped by Samuel. In the past when I've gone to buy makeup I could never find the right color or products and was discouraged but the fact that Samuel was so sweet and so helpful and honest with his recommendations has been a game changer. Thank You Samuel! Your work and dedication mean a lot! I would drive from Hayward to Milpitas any day for your assistance read more

After a full year and a half of not wearing any makeup, my old stash no longer worked for my skin. I came into this location with no expectations, as I typically know exactly what I am looking to buy. However, I noticed the team here was extra attentive (in the nicest way possible). The gal helping me out really listened to me when I noted my skin type and what has and has not worked for me previously. I ended up purchasing her recs, which have worked really well for my skin so far. The gal who rang up my purchase along with her fellow coworker were also very cheery. A good attitude goes a long way in sales especially during these times! This was my first time going to this location, as I live in the middle of 3 others and have a Sephora very close to where I work. This particular store was clean and the layout made sense. This will now be my preferred location. read more

2 nd time visiting their store in great mall Milpitas and it's horrible customer service. I went to ask yesterday for a pressed powder which I wasn't able to find. The representative said I have to wait half an hour as she is busy with other customer. In the store I was with just another customer only. I waited to see representatives just chitchatting with each other and not helping anyone. I just left. Sephora my suggestion is if you want your customers back please change this practices. read more

They NEVER have anything in stock. Their customer service is AWFUL. The sales lady who helped me out was rude and racist. And for some weird reason all their lipsticks and foundations are locked up which means you can't get anything without asking their sales ladies who, again, incredibly rude. I think they forget that we are customers, not intruders. read more

I love this Sephora less busy and the workers are very nice! I had Sam help me today and he knew exactly what he was doing! He helped me pick a foundation shade and was really helpful and honest about it. I will defneitely be coming back thanks to him! read more

Itzi is great! Great MUA, great vibes and friendly. Definitely will be back to see her.

Walked in and was warmly greeted! The staff helped pick out the latest and most popular items for my skincare and make up needs.

Went to Sephora to get my girlfriend a Christmas gift didn't know what perfume I would want I was looking for help and Samuel came up and help me. He asked me what my preference of smells were. She showed me some of the best ones if you were in stock that I wanted, but he stayed by my side going above and beyond customer service was beyond great at the end of the day he help me find the perfect size wrapped up the gift and gave me some samples and also help me choose a great new cologne for me. I have a recollection, and we found one that I didn't have shout out. Samuel will definitely be coming back. read more

Maria was super helpful also in helping find a primer and setting spray today, thank you!

There were only two employees working the time I visited. Mind you the store was not busy at all. The first employee was super sweet and accommodating, asking if I needed assistant. When I asked the second employee for a serum sample she was very hostile, rolled her eyes, did not explain anything about the product, and gave me one drop of the serum in the mini container. Was very disappointed in the customer service at this location. read more